Who writes a review BEFORE they have the product? I do! That's how amazing Union Goldsmiths is! I am currently working with Carrie and Margit on a custom diamond ring. From my first appointment to my most recent one, the process has been fun, professional, and collaborative. Their collective experience speaks for itself! They emailed me a 3D rendering of my ring, and at today's appointment, I saw the model. They have captured exactly what I wanted, and each step of the way has been a delight. Every time, I absolutely look forward to visiting them. They have been informative and up front throughout the whole process. Their communication is clear, and questions are encouraged. The collaboration aspect has been extremely enjoyable. I am so thrilled to be the client of a female-owned personal jeweler in Olympia. read more

Amazing place I got my wedding rings resized and put together. Very fair pricing excellent customer service. The jeweler is in store so you don't have to worry about your jewelry being shipped away! The lady that helped me decided what size and advised me to have them put together was so nice. I had my toddler with me and she was very understanding and was great with her being there. Would tell my friends and family to come here for sure I will be back. read more

I had Union Goldsmiths appraise several pieces of jewelry recently and found them to be honest, knowledgeable, professional, and fair-minded. It's very easy to be duped when it comes to placing a true value on things we're sentimental about. After my experience with Carrie and Randy, I truly felt I couldn't have left my pieces in better hands. read more

I had a great experience with this business. From start to finish Margit was super helpful and knowledgeable, and I love how my ring turned out! They were able to take a pair of earrings and ring from my late grandmother and turn it into an ideal, more modern ring that's unique to us. (I intentionally wanted the ring to be low-profile and sturdy for my active lifestyle). They were also able to recast metal from her ring, as well as my grandfather's ring, to recycle in my ring; and we brought in other scraps of yellow gold to sell to LCJ and have the price deducted from my ring's cost. The turnaround time was surprisingly fast, even during the holiday season (and COVID). Communication was easy and I would highly recommend! read more

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Came here to initially clean and repair my grandmothers ring. I made an appointment over the phone with Carrie to meet with Margrit. I was nervous sense this is a ring that means a lot to my mother and I but the moment we sat down with Margrit we knew this was going to be great. She was very knowledgeable and noticed imperfections in the ring that we weren't entirely sure about. She was incredibly easy to talk to and explain not only what we wanted to have happen with the ring but also offered some other options that we eventually agreed upon. There was a period of waiting for the ring to be finished but that was no problem. Due to COVID and supply chain issues with manufacturing, some of the pieces for the ring got delayed. Carrie was always quick to call and inform us and rapidly apologize despite there being no reason to be sorry. Nevertheless, when the ring was done, Carrie made it easy for us to pick up from the secured front desk. The ring is absolutely stunning, and we continue to receive compliments on how gorgeous it is. I never thought it could shine so much! We sincerely appreciate the work Margrit did and the communication Carrie gave us throughout the process. Highly recommend and we will becoming back! read more

I was having a problem getting the new battery in my watch so I had Margit look at it. She saw the problem and fixed it. If I have any other problems I know where to come. Thank you! read more

Absolutely the best in the business! They made me feel like I was their most important customer. I've taken various pieces to this establishment for the last 5 years. Their work is top notch and reasonably priced. I'm moving soon to OK and I'll continue to do business with them when I come back to this area on visits. They always provide 1st class service! read more

The ring they made me was perfect. Margit and Carrie were great to work with. Wonderful experience overall!

One of our go-to places for jewelry repair, especially for repairs related to a stone and metaL work. Staff is skilled and knowledgeable and prices are fair. They also sell lovely pieces. read more

The best service and prices I could hope for. Always a pleasure to shop here and their repair department is phenomenal.

Took a ring my grandmother passed on to me in for a cleaning and appraisal. They kept me informed on its status while at the shop through each step. The guy (Mr. Hartley, perhaps?) was super friendly and informative when I came to pick it up, and told me I was welcome to bring it back for a cleaning anytime. read more

My wife's wedding ring had a broken prong that held the diamond in so we took it to Hartley, a local jewelry store. They fixed it and were great - no issues our first time around, nothing extraordinary, but no problems. Problems began when we had to take her ring in again less than 12 months after our first visit because of a broken prong (again). When we contacted them to get our ring fixed the second time our experience actually started out pretty great. We were told it would be fixed by Thursday morning (we had called them on a Monday early afternoon) - which was great because we happened to be going out of town on Thursday through the weekend so she was happy that we could pick up her ring before we left for our trip! So my wife drove down on Tuesday morning and dropped the ring off and left it there to be further inspected. She received a call back with the following information: 1. They LOST the paperwork from the first time they worked on her ring so couldn't tell if it was the same prong that broke (which could have saved us money had they not lost it to prove that it was the same prong originally worked on) - very unprofessional. 2. We were told that it WOULDN'T end up being fixed by Thursday morning but they would need it much longer - only a minor inconvenience, but it added to the overall negative experience. 3. She was explained to that there were multiple other issues with the ring (other loose diamonds - small ones surrounding the center diamond, they recommended resetting the ring to prevent future broken prongs, etc.) and eventually the cost ended up rising to $675! My wife and I felt lied to, we felt like they were trying to take advantage of us, and we were overall very frustrated with the experience. We ended up taking her ring back without them doing any work on it and bringing it somewhere else where we had a FAR better experience. Needless to say, I don't recommend Hartley at all - they are a very unprofessional jeweler. read more

A major retailer had informed me of a loose stone on an engagement ring and told me they could send it off to have it fixed. Send off...my engagement ring!? No thank you. I walked into Hartley and the first thing you notice are the employees working behind the counter, so no sending my ring to who knows where. I left my ring with them and not too long after they called to give me an estimate (which was 60% less than what the other guy was going to charge me). In a matter of days I had my ring back, with tightened stones and extra clean sparkle. read more

Hartley is the best jeweler for both quality and service. Most of my interactions were with Margit, who is particularly helpful. I had a vintage setting re-sized and a stone put in for my wedding ring, and my husband bought his wedding band here - they had numerous options at reasonable prices. When I decided to wear my ring a bit looser, Margit fixed the sizing at no additional charge. I trust their service, and highly recommend them. read more

Union Goldsmiths - Wedding rings from Hartley - vintage ring re-sized and stone set, new band purchased. (Peterson Design and Photography) - Jewelry Near Me - Olympia, Washington

This is an amazing family business that knows jewelry inside and out. They have a staff of really knowledgeable people and the store is really inviting. They have a great selection in store but if you need something special they will custom design and make what you need. I highly recommend this store and the only reason I have not given the fifth star is I have not purchased there (yet). read more

I know nothing about jewelry and wanted to get some info on a ring I found as I was going through some of my old belongings. Mr Hartley was super friendly, told me everything I wanted to know and more. This is an honest business and I will be back! read more

"We walked in off the street to see what ideas we could find for my wedding set. Well, not only did they offer us a great return for an old ring i had, but they worked with us on pricing and fit.  I love this place and the people here are VERY knowledgeable, patient and friendly. A few months later i took my ring in to ask if they could adjust it. It was a very difficult  project but risky as well...they did it and did it beautifully!!!  we now have a permanat Personal Jewler" read more

As a gift my wedding ring got a new setting from here. Amazing work, done right there. Very nice pieces in the store for purchase and everyone is so nice and professional. I don't know what the cost was but I'd trust them to purchase, repair, evaluate, appraise, or even sell. They also offer cleaning and it comes back super sparkly. read more

Phenomenal customer service,!!! ( or in my case potential customer service ) I called this jeweler to have my finger sized to determine my appropriate ring size. The lady that answered was very kind and made me feel totally comfortable with stopping in. When I arrived around 5:30 (30 mins from close) I was greeted warmly by three ladies. I was immediately assisted by a lady with shorter black hair and a jaw-dropping necklace. She genuinely cared about my simple ring sizing need, and didn't insinuate a sale. She was enthusiastic and very knowledgeable. Another lady even joined in with more recommendations, and ring advice. They wrote down the sizing notes for me, and were both very engaging. I will come here in the future for any jewelry needs I might have because of the customer service I received. Thank you!!! read more

If you want quality jewelry, Hartley's the best place to go. They designed a beautiful one-of-a-kind wedding set for me, cut off rings that were too small, and have always given me my money's worth. They tightened stones in my grandmother's engagement ring at no charge. The customer service at Hartley's in outstanding and I will never go anywhere else for my jewelry needs (or wants). I highly recommend them. read more

This jewelry store never disappoints ! Best service ! Great quality ! No pressure sales ! Honest people !

I want to recommend Harlley's Jewelry to anyone. Rick Hartley is an expert on all gems, gold, silver, etc. He's very knowledgable, friendly and helpful. I have had excellent results with all the items I've bought or had repaired at Hartley's. They are very honest, willing to please, helpful and gracious people in there! They care about your satisfaction and do beautiful work on repaired jewelry. They are willing to consult with you first to find out what you want, and then they give you an idea of the cost before they begin. I can't say enough great things about this business. They are truly REAL JEWELERS - not the mall type - they can even make custom jewelry. I recommend them highly! You wont' be disappointed. read more

Before I started shopping for an engagement ring for my fiance, I did a good amount of research to help me feel confident that I was actually getting what I paid for. I was immediately overwhelmed with a feeling of despair when I stopped into multiple big name jewelry shops and even a privately-owned jewelry shop, only to discover that what I was being told was very inconsistent with the research I had conducted. It was then that I decided to start shopping "long distance". I live in Colorado, but i decided to see if my experience would be better with Hartley Jewelers in Olympia, Washington (the town where my parents live). I cannot express how happy I am that I did! It was actually more comforting to deal with Hartley Jewelers over a distance of hundreds of miles than it was to shop locally. (You wouldn't have believed the stuff that some of the other jewelers said to me that was just plainly not true.) If you are looking for a jeweler that you will be able to trust, I highly, highly recommend Hartley Jewelers. The staff at Hartley Jewelers helped me find the perfect ring, and they even inspected and returned diamonds to their vendors that did not meet their standards. The prices were more than fair and everyone treated me like I was their number one customer. A huge thank you to Hartley Jewelers! I liked them so much that my fiance and I will be buying our wedding bands from them, too!! read more

Brought in several pieces to be appraised from my mother-in-law's estate. Quick and easy process. We ended up selling some gold and got good information on the sellable pieces. They were terrific and put us at ease right away. I'd highly recommend them to anyone that has questions about precious gems or metals. read more

I walked in today with a stubborn ring stuck in my finger which I had ordered online ( bad bad mistake ) .As soon as I entered The employees as well as Mr Rick Hartley was very very patient and with hardworking Mr Craig Oliver they managed to get that ring off my finger . They were sooo caring n patient with the whole process and I'm already a big fan n ready to spend my money in their store and get some bling bling things if not promote it . Thank you sooooo much and see y'all soon . read more