Tried it once and will not be returning.
I wish I could keep this short and sweet, but I feel like I must share my experience with others and warn you.
Firstly - the shuttle. As far as I can tell, no mention of it on their website. I was not offered it when I dropped off my car, even though the staff asked me if I was staying and I said "No," and the staff said, "Oh yeah, it's gonna be 4 hours, you probably don't wanna wait." Then when I was called to pick up my car, again I was not offered the shuttle. I only found out a shuttle existed because when I came (the second day, see below), I saw and heard with my own eyes and ears one of the Managers, who was walking with me, offer the shuttle services to another customer! In front of me! At least be honest and tell me if you're too busy to operate the shuttle, but at least offer it! Even sleazy car dealerships ask you if you want to use the shuttle. Wow.
Secondly - Picked up my car after the "Complete" service (yeah right), I asked to see it before paying, thought I was being smart, but apparently not smart enough. My only compliment for this place is that the salt stains were all out - this is what I mostly paid attention to. The dashboard and steering wheel were so greasy. Staff said my mats were in the trunk and that I should leave my windows open to dry the seats. I said I couldn't do that overnight. Why wouldn't they have kept it for that extra hour and let it dry? Their parking lot is HUGE. As I started driving, my seat belts warning came on. I went back in, staff said that sometimes happens with the moisture and the sensors and that if it persisted past the day, to come back; okay, fine. It went away. I won't get into the details but basically I was appalled at the state of my car:
- back dash completely untouched
- door jams visibly dirty still
- streaky windshield and windows
- obvious missed spots on the dashboard and other plastic areas
- exterior looked like soap was not even used
I went back in, visibly upset. Manager eventually admitted that they did miss the back dash, but he said "The car is clean, but its "subjective." WOW. Also when I pointed out the spots he said, "Well in natural sunlight you will see all those spots." Why are there missed spots in the first place?! I told them this was unacceptable for the amount of money I paid. He told me they would fix it all, but I had to come back another day. When I got home, I again inspected everything and further found:
- patches of dirt that were obviously not vacuumed on the carpets
- patches of grime on plastic parts i.e. door, seats
- seat stains
Then I decided to check the mats - they were stacked in my trunk, still wet. And dirty. They seemed to hide the dirtiest rubber one on the bottom. They must have just hosed them down. I had to lay them around my yard to dry, and they're not even clean. Let me remind you I spent $159 plus tax.
So second day - a different person working on it. Was better but I was still able to point out some missed spots on interior. One mat had a stubborn sticky stain, he said he tried everything. I told him just try your best. Eventually, Fred, he's in charge, came out to see me. I expressed my frustrations about my experience. He then looked at the sticky mat and said he would personally take care of it. He did. Not sure why it took 2 days and 3 men - but Fred did it. Upon handing off my car, other Manager apologized and said they were "so busy" the day before and therefore a Manager was not able to check my car before it was handed back to me. Sorry but that excuse doesn't fly with me, and you should never say that to a paying customer.
Of course, they gave me free wash passes at the end but to be honest, I am not going back. Third day and I am still finding spots and stains in my car! I am so disappointed and I will never return, let alone recommend them to anyone.
Apparently 159 dollars plus tax gets you a half cleaned, oily, damp car, and lame customer service. read more