On June 18, I inquired about hosting a birthday party for my 4 year old. I had already planned to take her and a couple friends to Shear Madness in the same plaza but wanted a way to include more friends and family. I saw Unicorn Scoops was a new local business and thought what a great way to be inside and support local. Unfortunately, they didn't open until noon and with our first appointment at 10 I asked if they could open at 11. (Below is a photo of the agreement we came to).
Yesterday, July 12, was our party date. My husband showed up at 10:50 to set up and no one was there. Guests started showing up and still no employee arrived. We quickly set up our fold out table, got out the craft and tried to set up a little party on the sidewalk outside. One of my friends messaged the business on Facebook explaining what was going on. (see photo below). Since the business opened to the public at noon we assumed someone would be there by 11:30. When still no one showed up my mother in law ran to The Fresh Market to get some popsicles and water because as you can imagine it was hot!
We wrapped up the party around 11:50 because the toddlers and parents were all getting overheated. At 11:59, the employee shows up and does not open the door or say anything to us. My friend communicating via Facebook sent my phone number so the owner could reach out. I had also emailed on our previous thread at 10:55 that morning. Around 3pm, after cooling off and getting the kiddos down for nap, I still had not heard anything so I reached out via email expressing our disappointment and offering a solution-- scoop cards to be sent out in the thank yous to the guests who all waited outside in the heat only to never be served.
The owner responded that he could not give away that much free product and suggested having the party the next day or weekend. If you've ever planned an event of any kind you know this is not possible. He also continued to place blame on me for not reaching out to confirm. I responded again expressing that as a customer, I did everything that was asked of me. He then responds with 3 unhinged emails about his inability to keep employees, the passing of his dog, his frustration with me for not confirming, etc. He ended the third email stating that why couldn't a housewife like me take 2 minutes to confirm with a busy businessman like him. Mind you, this man has never met me and has no idea what I do for a living. I tried giving him the benefit of the doubt and a chance to rectify the situation and save face with the 41 local guests who all live within 15 minutes of Unicorn Scoops. However, if he feels this comfortable putting his misogynistic views in writing to a total stranger then I feel comfortable sharing them with the community. read more