Some of the reviews here are dated and drag the rating down unnecessarily. My family was just there and met with two lovely, friendly young ladies. The ambience and the service were excellent. Of course the ice cream was delicious too. read more

Finished off our date night at Cold Stone! We've been here numerous of times and it's always a good time. The place is kept very clean and the employees are so so so friendly. Very patient with us and everyone that came behind us. Ice cream is good quality and all the years we've been fans at Cold Stone, they never run out of what we are craving that day. read more

Cold Stone ice cream is soooo good!!! Location is great in the plaza as the movie theatres is next door , you can just walk around and hang out. My favorite is the signature creation "That's how I roll" (cake batter ice cream with yellow cake cinnamon and pecans) delicious !! read more

Cold Stone Creamery - That's how I roll (cake batter with yellow cake cinnamon and pecans) - Ice Cream & Frozen Yogurt Near Me - Lake Mary, Florida

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Been meaning to write this review for a while but haven't had a chance. I love Cold Stone and love having one so close by and now I can enjoy it with my kids. Went here with the fam on a pretty hot day in September and found that around 4-5 o'clock, it is not that busy. We got two medium size ice creams, both with waffle cones. Paid almost $20 for 2 ice creams - yikes! I know inflation is bad but I remember when I used to pay almost half for 2 years ago! While they were tasty on a hot sunny day, I felt the presentation could have been better because as soon as we got them, they looked like they were both melting. But it's ok, hoping that prices go down soon so we can go back more often read more

Cold Stone Creamery - ice cream with chocolate and sprinkles - Ice Cream & Frozen Yogurt Near Me - Lake Mary, Florida

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We LOVE coming to Cold Stone Creamery. Every flavor of ice cream is delicious and creamy. So many choices and some many different toppings. The shakes are absolutely delicious too. Naturally we HAD to try the Barbie ice cream. The employees were super friendly and helpful. read more

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A movie and ice cream in one afternoon! We are so happy that Cold Stone has survived all of the ups and downs of the last two years. We have been stopping for a "special treat" for years and years. Yesterday, Angelina took great care of us. We had the mint chocolate chip waffle cone. It was so large we had to share it. read more

Brian was the best. When I walked in the cleanliness of the store immediately stood out. I got 2 milkshakes and they both were great for my expectations. I will definitely tell my friends they have to come here. I can't wait to come here next time and try something different. Number one ice cream shop in my eyes.thanks again!! read more

Absolutely horrific experience with Bryan and Lisa at the Lake Mary location. We attempted to cancel a cake order with more than 48 hours notice. We were told that the cake was already completed but they couldn't give it to me that day. I was told by Bryan that he'd help to resolve my issue the next day. The next day came and Lisa decided to read to me "verbatim" a policy that is different than the website's policy regarding cancellations. Very long story short, in order to get a resolution I had to get my bank and corporate involved. I do not recommend this place whatsoever!!! Cold Stone was once a trusted brand but franchise owners and incompetent managers have tainted the reputation of this creamery. read more

Ice cream was good, service was terrible. I was confused in terms of which cone I wanted (the only customer in the shop) and the girl who 'helped' me was totally dismissive. I'm not a demanding person. I just wanted 2 scoops of ice cream and mistakenly asked for a sugar cone instead of a "waffle cone". If only she had said "I can't offer 2 scoops on a sugar cone; however, I would happy to offer a waffle cone with 2 scoops"- Hard to be a loyal customer when you employ iniffernbempliyees. read more

Delicious ice cream friendly staff even when they're busy they are always super friendly and are always willing to give out samples which is nice when I bring my son he always wants to try a new flavor read more

What do you do if you only want a cone of chocolate or vanilla? Let me buy what I want not what you want me to buy.

I can't remember if I've been to one of these before, but even so, it certainly felt like my first time! This location is has a couple of tables outside, but not much room for tables inside. They have a bunch of what I'd consider as "base" flavors, and then you can add your own toppings to those flavors to make it whatever you want it to be! Essentially, the menus are really just some suggestions of what works well together. So on my visit, I tried their Strawberry Blonde Ice Cream which came with Graham Cracker Pie Crust, Strawberries, Caramel, Whipped Topping and I also added pecans for extra crunch. Overall, the ice cream was AMAZING!!! And I would definitely go there again!! read more

Kids had a gift card to come here. They really liked it and I thought it was nice that my oldest a treenut allergy and they use a separate cold board for her ice cream mix. So they get high praise for that. We liked the fact they were clean and friendly too. read more

Kate refusing to wear mask after I asked her to. Not okay in pandemic. Overpriced for infectious risk and attitude. read more

Cold Stone Creamery - Kate refusing to wear mask after I asked her to. - Ice Cream & Frozen Yogurt Near Me - Lake Mary, Florida

We recently ordered catering from the Lake Mary location for our office customer appreciation event. Ryan was great to work with to set up the menu and delivery for the ice cream social. Thanks! read more

HORRIBLE SERVICE! Disrespectful employees. Ordered online my icecream was melted, in dirty cups...missing items which I never got after showing my receipt! the worst!!!! Employees should be better trained! I can't believe service has gone so bad!!! read more

Ordered through Uber Eats and put in detailed request for Oreo overload with extra Oreos. When it arrived - nadda, not a single cookie piece could be found! I called them and was told, yeah, "that's how we do it... we crush the cookies..." Huh? crushed to essentially powder? He told me next time ask for cookie pieces... Not likely to be a next time! read more

Absolutely delicious and so close to our house! Perfect after dinner treat and they're open during this quarantine. Have it delivered to your house, trust me, you won't regret it :) read more

Overpriced ice cream that tasted way too thick. For close to $6.00 I got the medium size cookies n cream. Honestly the texture was rather strange and I ended up tossing it out. I didn't feel there were even that many Oreos in it. There was little to no seating inside and I ended up outside with my ice cream melting all over me. The staff was nice but the ice cream wasn't worth the price. read more

Came here three times this week all great experiences. The servers were extremely friendly. Definitely recommend the mud pie mojo with their new Reese's ice cream flavor instead of the coffee. Amazing! Only complaint is that they are a little overpriced for what you get. read more

Cold Stone Creamery - Small mud pie mojo with the new Reese's ice cream flavor. Must order!! - Ice Cream & Frozen Yogurt Near Me - Lake Mary, Florida

First off, I just want to say that I've found ants in my ice cream multiple times as well as seeing a TRAIL of them coming out of the topping containers. Anyways I used to work there for a couple months back in 2020-2021 and it was by far the worst work experience I've ever been involved in. I never got my paystubs for my paychecks and every time I would ask the owner he just told me I don't need them. We weren't allowed more than 10 minute breaks and my paychecks never broke 230 even though I was working 6 hours everyday with a dollar over minimum wage. We weren't allowed to take short breaks to eat if we were hungry or even drink at some points. The owner would leave minors alone in the store during the days and even to close at night. It was completely illegal and horrible. If i could rate lower believe I would -1/10 read more

I have been going to this location for almost 10 years now. I have never changed my order in that time either. I order a "like it" size and always say child size because I can't finish it which is one scoop, with carmel and banana. They always smash it together. Tonight as I was holding a sleeping baby the girl behind the counter hands my husband the cup with a cut piece of whole banana on top of the scoop. I told my husband to have them smash it up and the girl told him we don't do that for one scoop. I unfortunately, in disbelief, argued a little and they went to get "Brian" who never came out just answered from behind. She took my ice cream and smushed it up with a horrible attitude. I felt embarrassed having to even ask them to do that THEN to have a child get testy with me. I love Coldstone but this was the worst. I don't understand the attitudes of the younger generation these days. I was never raised to have such disrespect. I'm pretty sure my mom would've smacked me. She was honestly not budging on doing it until speaking with someone else. I did ask her "was that so hard to do?" though! It wasn't like I was asking for extra toppings or something ridiculous. And since when does Coldstone NOT blend their things together? I mean if I'm wrong I shut up, hell I even let people walk all over me. But not from someone half my age!!!! read more

Why is everyone so rude at this location? Seriously, it's JUST this location. I don't think I've ever seen anyone smile...ever. There are great high energy kind hearted employees at the Altamonte location. They will totally have a conversation about your day with you too! I feel like my dang soul is being sucked out every time I step into this lake mary location. Why is everyone so angry? read more

This location has always been amazing. I come here any time I go to the movies. The staff is very friendly. I'm reading the reviews about this place and the people who are complaining seem like a bunch of Karens. I'm still laughing at the cry baby who complained that his cookie pieces in his Oreos ice cream weren't big enough. People will legit complain about anything lmao! Stop complaining about the prices and go by ice cream at Publix and make your own then see how much it costs. Anyways, love this place, the ice cream is amazing! read more

Nice employees who work with purpose and dedication. As always the ice cream is great.

Coldstone is my favorite Ice Cream spot. So the ice cream at every location is amazing. The price is definitely up there. Depending on the size you get and the toppings because they charge for every topping, and they don't give you a lot of the topping. They have a lot of choices for toppings though. So you are looking at about $6-9 for some ice cream, but it's delicious. This specific location is employed by teenagers so it's a hit or miss on what service you are going to get. On most occasions they are friendly and helpful, but a couple time I have encountered some rudeness, especially if you walk in close to closing. They close pretty late which I like as well. Other then that I would recommend for fresh creamy ice cream with nice toppings mixed in. read more

Cold Stone Creamery - Outside - Ice Cream & Frozen Yogurt Near Me - Lake Mary, Florida

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The sundae was not that good, it was really skimpy compared to the image on the menu. The credit card scanner was also not working so by the time I left my sundae was mostly melted. Not a good experience and probably will not be back. They need to work out their kinks in purchasing. A very underwhelming experience. read more

THIS LOCATION IS A RIP OFF. The customer service is horrible here. If you want a skimpy serving size and skimpy toppings, then go here. I went around 1:30pm and the store was empty. The so called manager, Nee, was so annoying to deal with. She told me I couldn't sub this topping and it would be extra for this and just felt like she was trying to overcharge me. I really wanted ice cream so I just got something and she barely filled the cup and I don't think she put the proper amount of toppings. I haven't gone to this location in a while, but I'm sure you'll get better service with a college kid who could care less about nickel and diming you, but BEWARE of getting served by the actual manager cause she'll get every penny out of you and give you as little as possible while being extremely rude. I won't be back to this location unless I'm desperate for some Cold Stone. On a positive note, I am addicted to cake batter ice cream and will return to other locations for my addiction :) Also, not sure why yelp took off the other negative reviews that are saying the SAME thing?!? That would've helped me if I saw a 2 star rating for this location :( read more

Good quality ice cream. With friendly service and wide variety of flavors. Family ran so caters to local residents. Many options for cakes, cupcakes, and cookie sandwiches on the go. All in all if your looking for a treat come here ;) read more

Jessica (mgr. ??) was great with the kids. Very patient. Ice cream was good too and it's s great location being right next to the movie theater. read more

Ice cream at coastal, is always delicious and fresh. Ask for Keith, she makes the best ice cream, nations. Come out and support small businesses read more

Refused to mix two separate scoops with addins in the same cup. They do in Altamonte. I will not be back.

Came in at 9:25p and the store closes at 10p... all the chairs and tables were already stacked and put in a corner... attempted to find a seat outside but the two tables were taken...all the while my ice cream is melting and dripping all over the place... went back in and asked the young female employee if we can use the table and chairs... she reluctantly let us... while mentioning that she had the chairs up because she was closing in 30 min... told her we will stack them back up ourselves...she looked annoyed...especially since 4 more people came in after us...so in summary...awful customer service... I wonder if her boss knows about her selfish ways read more

This store location was recently taken over by a new owner and has been going down hill ever since. If I want Cold Stone ice cream, I make sure to pick it up now when I'm in Altamonte Springs. Service is very slow, stingy with the fixings, and the table and floors are always dirty and sticky. I tried once to return the unused portion of a container of ice cream that tasted a bit sour and they refused to take it. In other words, this location does not stand behind the quality of their very expensive product. VERY disappointing! My recommendation is to drive the couple of miles to Altamonte. read more

Some of the reviews on the page are bad but I disagree with all the bad reviews. I had an incredible experience at this Cold Stone location. The staff that helped my friend and I was very nice and polite. She had a smile on her face the entire time and allowed me to try all the flavors I wanted (it's hard to decide which ones you want because everything at cold stone is so good!). I ended up going with my usual order of as much chocolate as I can get, and it was delicious. As far as I'm concerned, this location is as good as any other Cold Stone. Only pet peeve I have is that finding a parking spot took forever, then again, it's not the store's fault they are located in a busy plaza. I would recommend this location for any ice cream lovers. Perfect location to break your new year's resolution of eating less sweets. Enjoy :) read more

Been here three times and it was always a pleasant experience. The ice cream is delicious and the crew was very friendly and patient with my indecisiveness. read more

There's about seating for 4 people inside.  Outside there's just a little more seating.  It's your typical Cold Stone nothing great or terrible.  It is nice to go here after a nice meal or movie nearby read more

This business has really gone downhill. The prices are high and the mix ins are stingy. My husband got a large with one mix in and only got 1 brownie when he should have at least 3. I got a small with two mix ins...I got half a strawberry and possibly two raspberries which I had to pay an additional .90 cents for and the fruit wasn't even fresh. The clerk just said "manager's rule". We will not be going back. read more

The serving of ice cream was fine but they are really cheap with the add in which you pay extra for When I asked for more Carmel ( I couldn't find any in my ice cream) I was told it was added and I would have to pay .95 for any additional Obviously I will not be returning read more

Would never recommend this Cold Stone! Worst service I'v received anywhere. Walk in with my girl friend and we were never welcomed or acknowledged for that matter. The two girls were busy gossiping to one another almost completely oblivious to the fact we were trying to order. My girl friend literally had to ask if we could order. Then one of girls gives us a face like we were the ones doing something wrong and the two continue to gossip as they make our order. At check out I'm asked if I'd like a receipt I say yes. After I'm left standing there, I asked for the receipt she never gave me and her reply " oh you want one" forreal? I'm not sure if the two where having a bad night or if this is the norm here and they just don't care? This was my first and last visit to this location!!! If the two girls don't want to work they should quit, plenty of young kids that would do their job and Pleasant :) All this and we got our order in a cup not a cone like we wanted and the sprinkle ice cream sandwich had nuts on the bottom that I did not ask for or want. Horrible experience beware!!!! read more