Chance recently took over maintenance of our 25 year old salt water tank and it has never looked…read morebetter. He has also upgraded the equipment so we don't have to add water every day, a big help!

Came out and fixed our lobster tank. Chance did a great job, is going to service our other…read morelocations.

What a wonderful place! Beautiful tanks when you walk in, a good selection of fishies, plus plants,…read moretanks, food, chemicals, whatever you need! You don't know what you need?! Well, no problem! This amazing staff will have you covered with any questions you might have. Very knowledgeable and very kind, if Mike, Nick, Mason, or Ethan are there, then you'll most definitely be taken care of. I haven't gotten to know many of the others (not yet at least) but if the rest of the staff is as friendly/knowledgeable as these guys, then you'll definitely be ok. Check it out!

We got 3 cory cats from this place. 2 died within a couple days. They replaced them. The…read morereplacements died. They would not replace them a second time. Then our established fish in the tank started dying. I called them to tell them they should maybe check the cory cats they still have to be sure they are not passing a disease to other people. Mason talked over me while I was telling him what happened, and essentially spoke to me as if I was an idiot. Completely rude. Will not be returning to this business. Zero stars, Mason.

I have a 300 gallon pond. I have been looking for a tricolored butterfly koi fish for over a year…read more I stopped in to get feeder rats and found they had the tricolor I was looking for. When a young gentleman asked if I needed help I told him what I wanted. He said he had to go get someone who was acquainted with this type of fish. A female employee shows up a couple minutes later I tell her excitedly that I wanted the tricolor koi. She starts asking about my fish tanks. I tell her I have a pond it will be going into. She starts to tell me she can't sell me the fish so I ask for a manager. She comes back a couple minutes later with a manager to tell me that it's too cold outside and they can't sell the koi fish. It may be February 1st but it is unseasonably warm at a sunny 56 degrees. Secondly I try to tell them that I have an INDOOR pond which serves as a nursery/hospital tank for any new koi as you should never just add new fish to an established pond without knowing the health of the fish, but she absolutely doesn't want to hear anyone other then what the offended employee had already told her before she even came out to see what I needed. If you don't want to sell certain fish during the colder months then you shouldn't carry them. Secondly. If all you are going to do it hear the employees and NOT the actual customer then why even pretend that you have any sort of customer service. I currently have 3 ponds, 2 outside and 1 inside. None of which is any of their business. I also have a 55 gallon tank that houses a Snowflake eel. This eel has a particular diet. I have shrimp, snails and other small inverts in the tank with and he will not eat them. I have tried brine shrimp, mysis shrimp, silver sides, feeder good fish. He won't eat any of them. But he absolutely loves the black mollies. Yes he's a salt water fish. And if you educated your employees they would know that mollies can, will and do live in salt water. I asked for mollies for my eel and they refused to sell them to me as they aren't allowed to sell any kind of fish as a feeder? But you sell rats to be fed to snakes. You sell tiny gold fish to be fed to other fish? The amount of self righteous ignorance shown by the employees and management in this location is disgusting. I go into this PetCo every 2 weeks to get rats for my snakes and hopefully catch the right person working in aquatics to get the fish for my eel. I will be taking my business to the PetSmart down the street from now on.

It's unfortunate how neglectful of customer service, inexperience in handling animals and lack of…read moreeducation Petco provides. Please thoroughly research the animal you are buying and DO NOT take Petco workers care guidance as fact or only care knowledge. They used to have article handouts for information on care for any animal that were someone informative, but one of the workers told me they just stopped making them for random reasons not known lol and that the employees "should know all the information" even though they get hardly any certifications. It's just not a great organization and do your research people!! I recently got gerbils and was given a ton of false information on care, same thing when I got my turtle and bird.

Save me so much money and did the work the same day. Highly recommend! Good service, good guy.read more

We have had Reef Encounters take care of our fish tank in our business lobby for quite a few years…read morenow. The owner and the people that work with him are wonderful! They take great care and pride in cleaning and maintaining our fish tank and fish. I would recommend them to anyone who was inquiring about fish tanks and/or fish. The fish they supply are healthy and friendly and have become a hit to our patients and family members. We have had a few of the fish for many years now. Wonderful business!

From the owner: At Reef Encounters, we offer a wide variety of aquarium services. We are almost always able to…read moreaccommodate our clients needs without jeopardizing the health of the animals, which is our primary commitment. We can work with you and your builder or contractor to create a built-in aquarium that is as custom as you want or set you up with something made ahead of time that can be placed anywhere in your home of business. Call us today for more information.

Never a bad experience here! For a doggo spa it is a wonderful place for nervous dogs to get their…read morenails trimmed and ears washed. I wish I had the same experience with my own spa experience that my dogs have!

I used the self wash facilities at the Dog Pawlor. Pros:…read more -loved the individual enclosed room. -The hose nozzle is easy on/off. -Aprons available -Blow dryer in room -ushered me in thru side door for leash reactive dog Cons: -Need a eye/hook to keep room door closed -No ramp, so hard for dogs to get in and out of tub -There wasn't an ear cover as pictured on the website. I use self wash facilities when traveling across the country with my fur babies and this is by far the nicest I've seen.