There are services where customer service is a bonus, but not a necessity. Pest extermination, oil change, dry cleaners. Do I prefer the team members at these businesses be friendly? Sure, who doesn't prefer a smile. But if my car is ready to roll in less than 10 minutes or that red wine comes out of my dress without leaving a mark, I will gladly forfeit any pleasantries. And I say all that to say this, some feel the same when it comes to haircuts. Not I. Yes, I am paying for the expertise, timeliness, and convenience (scheduling) first and foremost. But I do not want to sit in awkward silence while you clean up my neck or run the clippers over my skull wrinkles. I do not want to hear you complain about another customer or a messed up drink order at some franchise "coffee" shop. I want to have an enjoyable conversation with another human being. And if you have cool pets onsite, that's a bonus. I began coming here in the summer of 2021. Like some, I had let my hair grow out thanks to a Pandemic spurred motivation. But the time had come to get back to my roots (pun intended). Thankfully the hair stylist my wife went to was willing to take me as a client and also (the staff overall) practice health precautions. Soon I was in the chair and curls were piling up on the floor. Since then I have grown my hair back out, shaved it to stubble, and found a happy medium. I have graduated from Augusta University, taken time off to write, and am on the final stretch of grad school. My stylist, Devon, has had major life events of her own, but always waiting on me with a smile and clippers. With everything that has shifted, and is shifting, in my life these past three years she remains a deeply appreciated constant. Though I cannot speak to the numerous other services the team at Undertone provide, I have no doubt they are of the same excellent caliber. Also, be sure to say hello to Boris. I know he would appreciate it. read more

I've been to Undertone twice now. Both times Courtney Grove has cut my hair and given me a scalp treatment. It was excellent. I highly recommend her. Her pricing is fair and she really knows what she is doing. read more

The first time I walked into Undertone I had the immediate thought that this place was definitely too cool for me, but to my surprise everyone there is very friendly and inclusive! Undertone has such a chill vibe, they always have great music playing and the decor and aesthetic is very hip, artsy and eclectic. If you're lucky, you might catch sight of Boris the pug! Everyone who works at Undertone is professional, friendly and very skilled at their craft! And they're all gorgeous! Meghan Cabe does my hair and she's amazing. I came in with short, reddish brown box dyed hair and walked out with long, dark gorgeous hair (extensions are awesome)! She saw me through hairloss (due to medical issues) and back and always takes the time to make sure everything is perfect! Meghan also installed tinsel in my daughter's hair for her birthday and she loves all the compliments she gets on it. read more

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I had my hair hilite an low light an Samantha was amazing. She was nice. She made sure that my collar was right that I was 150% satisfied and I've been going to an hour for about two years. I would recommend the hair salon to anybody and I have and all the girls in there is great. They all work as a family. read more

just yesterday i called undertone salon, begging someone to curl my hair for prom after my regular hair lady canceled on me last minute! devon immediately took me in while she was busy working with another client, she was so sweet and welcoming, i was so grateful she took me in that last minute, every other salon i called was booked! I got very lucky because she does gorgeous formal hair, and she absolutely saved the day! she did pin curls on my super long thick hair in only about 30 minutes! and i just have to mention the whole vibe there it's such a cool place, and the bathroom is a great place to take photos after getting your hair done! read more

Undertone Salon & Co. - my hair! she got the exact look i wanted. - Hair Salons Near Me - Augusta, Georgia

Love the inclusivity of this salon and Sarah is ALWAYS amazing at giving me the hair of my dreams!

Today I'm heartbroken and embarrassed to be seen. It'd been a year since I had my hair done. We moved, and it was 8" longer than normal. I came looking for a 'big chop' and color. I booked online, at a 4 hour window for a full balayage (wasn't sure if that was the right option, but I've never been in a chair longer 4 hours so I felt it would be okay). Pricing was $350+. Sila texted days before my appointment asking for photos of my hair and also what I wanted. Appointment day, I sit in the chair and am told that she charges by the hour, $85 per hour. Doing math at that point, thinking 3-4 hours max, and being okay with it. Cut is first. I show Sila a photo OF ME after my last cut and explain this was the length I wanted, BUT explained verbally 'this photo my hair was curly and it's longer than it looks...' I explained that I DO NOT USE HEAT ON MY HAIR, only a dryer with a diffuser IF that. I typically let my hair naturally dry. I assumed that would be taken into account in the cut. We looked in the mirror and Sila held up a comb asking 'so here?' From where I was sitting & looking at the back of my head I said yes, to which 'okay so the antennas on the butterfly tattoo you have' was the confirmation. I can't see the tattoo, 'if that's where it falls, then yep!' She cut the back of my hair first, and went all in - didn't start longer to check on length and see if I wanted it shorter, and with a razor at that. No room for error. Looking back, I've checked the length in the back, it's at least an inch above 'the antennas.' I sat through the next 3 hours silently mortified over the cut knowing I looked like a 12 year old with a bowl cut. I told myself to not panic, she wasn't done, trust the process. The 1st lightening application; 'I want all of my hair pin,' she proceeds to leave a good amount of it not and tells me that the bottom is 'too short' for foils. It wasn't supposed to be that short. I sat through 3~ applications, then it was time to dry and layer it. I explained prior to that I was 'mildly panicking' because of the length and was told there would be no more coming off, just 'shaping.' Great, but that wasn't the point of my comment. 'Shaping' was thinning sheers in layering motions followed by styling with irons to make it look good. It looked good when I left, because it was styled to, but I already explained I don't use heat on my hair. When I'd gotten home 30 min. later, the curls had fallen and I looked like Willy Wonka. I slept on it-literally. Woke up and examined the color and cut. There is silver, there is orange, there is SO MUCH uncolored hair even though I asked for ALL of my hair to be pink and showed the inspiration photo many times. If it wasn't possible, I should've been told BEFORE that it wasn't possible; though that wasn't said at all. Undertone has PHENOMENAL reviews-RAVE reviews. Do I doubt them? No. Quite frankly, it's the coolest looking place I've ever been to. Sila seems like an amazing human, I don't doubt she's talented and great at what she does-I just don't know what happened here. I DID NOT reach out to them, I don't see a reason to as I'm not willing to go back to have it fixed there. I spoke up with mild concerns a few times, though also know you have to trust the process and the worst was already done-the cut. I'm mortified. I've been wearing a hat since last night. I've made an appointment elsewhere to get it fixed. She took BEAUTIFUL photos when done; but it was styled with tools and heat tools that I will never use, in the most perfect light. I'm including photos of what it looks like currently-after the curls fell. Again, I DO NOT use heat on my hair, I made that very clear. The cut should have been done based on my habits. It needs to look good every day, not just when I leave the salon. I spent $425 to get this. I would've been HAPPY paying that. I'm sure there's no chance of getting my money back; between that and these results, I've never been so disappointed. read more

Undertone Salon & Co. - Hair Salons Near Me - Augusta, Georgia

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They are across the street from where I work so convenience is key! The salon is well kept and clean and doesn't smell like hair chemicals which is always a plus! I just went in for a cut and style and did not feel rushed at all. There was no pressure to purchase any products and the cost of my service was actually less than what I have paid at other local salons. read more

To make a long story short. Called and set an appointment for a simple hair color. Upon arriving, they didn't help me and left me waiting without update. Helping others who walked in after me even with my appointment set. Speaking amongst each other under their breath because they didn't want to service me. Maybe because I was a man? Or maybe because I was too dark for them? Maybe both...Who knows. 0 stars if I could. read more

I came for an appointment with Shawn Johnson, the nail artist/tech. I had been waiting weeks for this appointment, and I loved the vibe and decor of the salon. There was a pug named Boris! He's nine years old. He was secured in the salon, and at first I thought it was to keep crazy people from running off with him, but someone else told me he ran after the train recently and scared people to death. He is very cute. The decor in this salon is great, the other professionals were polite, and the decor and vibe are on point. I am so happy with the way Shawn went over pricing very clearly before starting and gave me plenty of options. She did an amazing job and the pricing was great for the detailed work she put in. I've already made a follow-up appointment! read more

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I go to my stylist Shae at undertone salon & co. They offer good hair services. The entire salon is stylist and decorated very cutely. read more

Be prepared to have your mind blown! Sila possesses impeccable talent that shines through in her enthusiastic approach to working with you hair. Every decision and every step made is carefully thought through to ensure you are getting the absolute best results. It's clear she stays on top of her education using the latest techniques and methods. Staying loyal isn't hard when the final product is something you cannot get elsewhere. Whether it's cut, color, or style she can provide anything you need to make your hair dreams possible. Not only does her show of care get represented, but you will Leave with the knowledge of how to care for your hair to ensure it lasts. I highly recommend Sila Reilly and will remain a long time customer. Undertone salon is a modern day salon with the best parts of the past represented. It is nestled in a historic building in the beautiful downtown Augusta. The walls are covered with artwork and the colors of paint appropriately matching. The bathroom is so cute it was hard not to take a picture ( go see for yourself!) the salon itself is a full service salon with a number of quality stylists. read more

Undertone Salon & Co. - Hair Salons Near Me - Augusta, Georgia

Love Taylor! She's always on point with my hair.. Was recommended to her by a friend who had extensions installed by her and within a few days she saw me for consult and ordered them that day and had them installed within 2 weeks! I loved the extensions and actually got 16 months worth out of them.. I am on my 2nd set which is a different brand and I'm still in love with her and her skills! Thanks for the transformation Taylor! read more

Undertone Salon & Co. - **My hair has always been very thin and brittle* She perfectly Custom colored the first set to match my already colored hair! - Hair Salons Near Me - Augusta, Georgia

The decor, the music, the employees, this whole place is a vibe and somewhere you definitely want to be. All the employees are extremely skilled in what they do, friendly and relatable. Taylar (the owner) is always on point with my hair and makeup ans Devon hasn't let me down when she's done my hair and makeup for a pictures. Make an appointment here with Taylar or Devon (or any of the ladies really) and you won't regret it. read more

I had an amazing experience with Undertone Salon. The stylist that did my hair ( Sila ) did a color & cut and it came out perfect! She took her time to talk about what i wanted before the appointment and she completely understood what i was looking for. She took good care of my hair to keep it healthy as well as used the best products and techniques. She also gave me tips on how to take care of my hair which i greatly appreciated. I am 110% satisfied with this place and will definitely make it my go to salon. Sila and everyone at the salon are so friendly and welcoming. They even offered snacks and drinks to have while they worked on my hair. The customer service and results are excellent! read more

Undertone Salon & Co. - Hair Salons Near Me - Augusta, Georgia

Love this salon! Taylar is amazing with hair, and makeup, I'm never disappointed. I also get my nails done with Shawn, who's an amazing artist, and gives a fantastic pedi. I get spray tans as from Mindi and I'm a bronzed beauty every time! I can't wait to try the skincare part of the salon, I'm sure it will be just as awesome as the rest! This salon really has it all, it's my one stop shop for all my beauty and spa needs. read more

Great place for any Hair Solutions you can imagine. This is a wonderful Salon which opened March 2019 in Downtown Augusta. Owner Taylar Prince & her Crew offer so much more than hair care. This is my third time coming here and everyone just makes you feel welcomed. I'm never sure what I want done with my hair but Taylar is always accommodating with suggestions which I welcome! This time I wanted something really different than my usual Blonde/Ice color. She brought out new dimensions to my hair which were amazing! Will definitely come back again & again to see her and also check out the other amazing people and the things they offer at Undertone. Their number is: 762-333-8298!!!!! read more

Undertone Salon & Co. - New Color dreamed up by Tayler Prince. When you don't know what you want call Undertone and they'll create some magic for you! - Hair Salons Near Me - Augusta, Georgia

I absolutely love this Salon!! Not only is my hair more beautiful and more healthy than it's ever been but Taylor actually listens to what I'm looking for and make suggestions and recommendations based on her expertise! The girl knows what she's doing!! She has never steered me wrong, she also teaches me techniques to keep my hair at its best between visits! Once I found this place I knew I would never go anywhere else in Augusta to get my hair done! Whether I just need a haircut, extensions put in and taken out, new color, retouching, balayage, etc. I have never been disappointed!! read more

all the stylists at the salon were so sweet and easy to talk to, they definitely made me feel welcomed! they had great music playing the entire time and the inside is so cute! Megan S. did my hair and i trust her entirely for all of my hair styling needs/wants! read more