What do Underdog Roofing, Costco, Trader Joe's, and Nordstrom's have in common? All three offer excellent customer service, quality products, and professional integrity. I needed a new roof not because of hail damage, but because my previous roof was worn down. That meant I would forego insurance and foot the entire bill for my roof. Gathering bids from seven different companies (and thwarting many "ambulance roofers" who swarmed around my door after a hail storm) allowed me to compare sales techniques, price points, and products.
Underdog differentiated itself from their competition by their attention to detail. Generally speaking, I found most roofing representatives presented a cookie-cutter approach to replacing the roof. However, Underdog's representative inspected my roof as did the others, but he noticed an issue regarding my chimney's siding and my gutters guards that other companies did not. He sat down with me, showed me pictures of my roof and meticulously explained their process of re-roofing, emphasizing their particular method of removing old materials and cleaning up. Unlike other representatives, he was thorough in his explanation and did not engage in sale's gimmicks. I chose Underdog because they are a local company and their representative earned my trust by proclaiming how important they valued their reputation for quality and service and would work to impress me. I researched the company on the internet, as well as the product they were selling me. Everything came out stellar, so I hired them.
They did not disappoint. The representative visited with me a second time to go over any questions I had about the contract and to show me samples and pictures so that I was sure of my choice of shingle color. The contract included a section of what to know and expect during the roof replacement. That helped me prepare my home and yard for their arrival. He listened to my concerns and eased my worries about the process. We worked out a price point that fit my budget. (Note: most companies did not do that.)
The replacement went very well. They arrived on time, the crew worked like synchronized swimmers all day, and by the time they left at sundown, I had a new roof and a noticeably clean yard. I scoured my yard a few times to find a single handful of debris. Amazing! The workers respected my property and plants and were polite whenever I interacted with them. Later, another representative came out to inspect the quality of their work to ensure it met their professional standards.
Within the week, I noticed a couple concerns relating to my gutter guards. They immediately responded and fixed the issues, going far above and beyond what I expected. In my experience, Underdog Roofing actually practices a solid customer first strategy. If you have a choice of roofing companies, without reservation, I highly recommend Underdog Roofing. read more