When the December 2023 tornados came thru, my commercial building was really messed up. The really old roof collapsed and water was in both of the businesses. It was close to Christmas , and my tenants needed to not be out of work any longer than possible. Pinnacle stepped up to help! They were there as soon as possible evaluating, working with my insurance, and getting the businesses reopened as soon as possible. The new roof is great, including all of the other repairs they did! I am very thankful for the work they did in such a quick time. read more

I cannot imagine a more responsive or professional roofing service. Their survey of damage is extremely thorough and they are experts in dealing with homeowner insurance claims. I have dealt with multiple professional employees including the local owner. Every contact has been conducted with personable professionalism. read more

When I first called them in November 2023 about roof leaks in a house I just bought, they were awesome. I even gave them a 5-star review on their website and on my neighborhood FB (which is now deleted). I paid them 11K for all new gutters and drip-edge flashing, plus new flashing all around. Then the leaks got worse and ceiling stains showed up in 3 rooms that had no previous leaking. After several visits b/c they couldn't determine the problem, they came back and said it was due to gaps in the brick work around my chimneys (fireplaces are electric). I had my suspicions they didn't truly know, so I hired someone else who checked behind the flashing they had installed and he discovered there was no paper barrier running up the sides of the chimneys. We requested they come back and re-do the flashing including the paper barrier installation, which they did with no problem. (I think they recognized their guys had screwed up.) Also, they had promised to repair/paint the ceilings where new leaks showed up. And then there were crickets. I contacted Randy at least 5 times over the course of 4 months to ask about returning to repair the brick work, and I was even going to pay them to install new fascia. I was still on good terms with them despite the flashing issue. He showed up on the 3rd request in April and said if he had to do it all over again, they would never have taken my job b/c the roof hadn't been installed correctly. They said we were costing them money (Wow.) The flashing problem was on their end and yes, there were definite problems with the roof decking in some areas, which they kindly handled and were promptly paid. However, every time I asked for the promised quote to repair the brick work and replace fascia, he said the quote was on its way and then I would hear nothing. If he didn't want the work, just say so. Why did he even come to the house with a clipboard to look at the fascia? He was costing himself money if he never intended to send me a quote. But don't say the quote's on its way and then do nothing. You're just inconveniencing and delaying the customer and it appears dishonest. By the way, they never followed up on repairing/painting my ceilings, so I paid to have it fixed myself. They were great to work with in the beginning, but I truly wonder about their roofing knowledge and/or training of workers. Buyer beware. read more

Great customer and buys local from the last independently owned roofing supply house in Nashville. Great business partner.

I had a new roof put on by Pinnacle about 2 years ago. They were extremely helpful, polite, and fast!!! The work was done very well as well. I just sold my house and had 2 small issues with the roof (2 years of wear and tear) that I had to get fixed. The owner came over himself and took care of it for me. GREAT people!!! read more

Signed up in January for siding. Job was just completed last week. The work was done to my satisfaction, as far as the siding except the front gables, which I was told were not considered a part of the porch, were not covered at all. I have about five boxes of material that was left and cannot be used. It seems that their calculations were extremely off. To much end pieces and not enough siding, yet some of the pieces that were being thrown away could have probably been used to at least to piece together those sections. At first I was told that that part was not included in the write up but I bought it to their attention that the back side was completed but not the front which stands out like a sore thumb. I would have paid extra to have those things taken care of if that was what it took. I think because it was an older house and not in a neighborhood up to their standards they just didn't care. I have other projects that need attention but I will never let this company work on anymore of my rental properties or any thing else. Roxie B. read more