Oh wow -- O'Reilly Auto Parts in Santa Monica saved me serious time and money…read more I needed a battery replacement for my 2021 Subaru Crosstrek. A local shop quoted me over $677 (installed) for an Optima Red Top 35 AGM - Start/Stop battery (and the dealership was about the same for their Subaru private label). O'Reilly sold me the same battery for $280 plus tax ($314) -- and installed it for FREE (e.g., for simple, straightforward installs like mine). That's a savings of $228 on the battery and $100 on installation. Chris handled the install and he was great -- fast, careful, and clearly knew what he was doing. I tried to tip him and he politely refused, which says a lot about him. Everyone I spoke with on the phone and in-store was helpful and friendly. They did get a couple small details slightly off (the warranty length and the price was about $20 higher than quoted), but in the end I still paid far less than anywhere else and got excellent service! Highly recommend this location if you need a battery or honest, no-nonsense help.

The best auto store experience I've ever had -- thank you Jose for your help!…read more I went to O'Reilly because one of the screws on my license plate was rusted through, and I couldn't get it off after several attempts using different tools. Jose came out to my car to examine the issue, went inside and got several tools, and spent 30 minutes with me attempting and finally getting the screw out. He then went into the store with me, helped me find replacement screws for my license plate, and even went the extra mile and installed the plate for me. The whole time, he had a positive attitude, and a genuine willingness to help. I'm truly grateful for Jose, and if the rest of the employees are as good, I don't have any reason to go to a different auto store again.

I talked to Trish and she helped me fix my battery very quickly, and the manager ended up giving it…read moreto me for half off which was amazing. They did a great job and very quickly as well, I would definitely come back!

Congratulations to Pep Boys for employing either the world's most confident liar or a "technician"…read morewho couldn't identify a run-flat tire if it rolled over his foot and introduced itself. Here's the story: my girlfriend comes in with a flat that any half-conscious human could have patched. Instead, Pep Boys' resident tire scholar declares it a run-flat (it wasn't), says run-flats can't be patched (also not how any of this works), and sells her a brand new tire. How generous. Fast forward to today. Another flat, same tire. We take it to American Tire, who informs us the ONLY run-flat on the car is, plot twist, the exact tire Pep Boys swapped in. The one they sold her. So either their guy was so bad at his job he diagnosed a regular tire as a run-flat and then installed an actual run-flat by accident, or he knew exactly what he was doing and saw a woman walk in alone and smelled commission. Either way, the options are scam or stupidity, and honestly neither one is a great pitch for a tire shop. Save your money, save your time, and go literally anywhere else. American Tire didn't try to sell us a submarine. Low bar, but Pep Boys limboed right under it.

Angel provided me with excellent service when I visited the store a few days ago needing a battery…read morereplacement for my car. He went right to work helping me and within 15 minutes he installed a new battery in my car, tested it a few times to ensure it was working properly, then off I went. Great experience thanks to Angel.

I visited this AutoZone location on April 9th around 8:00 PM and experienced some of the most…read moreunprofessional and dismissive customer service I've encountered. The employee on the floor was actively turning customers away, stating that assistance would need to wait for the morning crew. This is unacceptable for a business that is open and operating during posted hours. When I requested help completing a split payment, the manager on duty refused to assist and claimed it could not be done mid transaction. Rather than offering a solution or restarting the transaction, I was met with a condescending tone and visible frustration, as if a basic request was an inconvenience. Both employees displayed a clear lack of effort, accountability, and willingness to perform even minimal job responsibilities. There was no attempt to problem-solve, no professionalism, and no regard for the customer experience. It was evident that the issue was not inability, but unwillingness. This reflects extremely poor leadership at the store level. If management is unwilling to assist customers with simple transactions or maintain a basic standard of service, it raises serious concerns about training, oversight, and overall store operations. I strongly recommend corporate review this location's staff performance and customer service standards. Experiences like this directly damage the brand and drive customers away.

My service rep, John M is a first ballot hall of famer! Always goes above and beyond…read more Communication is great. Service is top notch! So grateful for making servicing my Jeep Grand Cherokee an easy and stress free experience! Thank you-D.C.

I had the absolute best experience with the service team at Dodge ram of Santa Monica. Mei Mei…read moreservice advisor Meesh was super professional and helpful. I had an issue with my RAM that was complicated and as a result of another dealers mistake, however, the team at the service department were so accommodating and supportive. They had their car ready sooner than expected, and educated me on what the issue was and how they were going to fix it. I am so glad to be living close to this dealer so that I can use their service facility for my ram truck. Thank you again Meesh!!!

I got a flat tire and had my car towed to Pep Boys about 15 minutes before closing. I was in a…read morestressful situation, and they really came through for me! They stayed past closing to fix my car, and Charles was extremely helpful and professional. I'm very grateful for their help. 5 stars!

Great customer service and does a great job fixing my car. Will be coming back next time knowing…read morethat my car will be in good hands.

I had a terrible experience with Marco, one of the managers at the Glendale location on Colorado…read moreBlvd. He refused to let me pick up the part I ordered because he didn't recognize me.

I forgot to clarify in my earlier review that Alfredo gave us outstanding customer service at their…read moreVenice & Centinela store.

This place is great! They are organized, polite, and knowledgeable. They looked up the car part I…read moreneeded -two particular headlight bulbs- and a very nice man working there came out and installed them in my car, which was tricky because it was dark out! He did it perfectly! I will definitely go there first for my car needs

Came today on 2/26/26 around 4:30pm to replace my car battery I had under warranty. The first…read moreemployee who helped me was a gentlemen who tested my battery but was more concerned about being off than finishing helping me. He also struggled finding my warranty. He abruptly left me at the counter without giving me instructions on what to do next. The second employee who helped me was a younger guy, he was super helpful I can't remember his name I apologize, but he was UNI alumni. Anyways he was super helpful and gave me pointers on taking my battery out, if it wasn't for him - I would've had a terrible day. Thanks again brotha!

Tony S. was incredibly helpful. I had a great experience and will definitely be coming back thanks…read moreto him. Super easy!!! thanks Tony!!!

I stopped in yesterday, May 1, 2026 and could not have been more pleased with my service. Caesar…read morewas so kind, courteous and helpful. He went out of his way to help me, and i was in the store for a while and watched him move about the store with confidence and professionalism that I have not seen from someone in a long long time. (Especially in Los Angeles, where most places you go, they avoid eye contact and do everything they can to not help you. or they act like you are a burden). Caesar came to my car, helped run my diagnostic, explained everything to me, helped me purchase the items I needed and did it all with a smile on his face, with such professionalism. Please give this young man some recognition for his hard work. Cheers to Caesar.

Hard to come find a shop like this anymore, have to go online every time now. This is a great place…read morewith helpful & educational guys. They carry what your local auto zone don't and more.

Poor service unqualified and unprofessional. it was a gem in the area years back! I am not sure…read morewhat happened. However, the quality of the goods they carry doesn't look the greatest and the guys that work there are unfriendly I had to walk through a large cloud of smoke to enter...

Let me start by saying the employees here are top notch. They go all the way for you and they even…read morechanged the battery of the car for me. FOR FREE. The employees here are very nice and respectful. They treated me the way I would like to be treated. Nowadays that impossible to find . See you guys soon

Horrible customer service! Staff is very rude specially some old guy with glasses name is…read moreD-Chiagra, I will not be coming back anytime soon