Jimmy and Tony were so helpful! What a pleasure to stop in today! Needed some windshield wipers…read moreand they even helped me put them on! Thanks guys!!

I'm a 70 yo widow that knows nothing about cars. My 2010, Honda Odyssey did not pass my smog test,…read morebecause of a leaking pipe. I went to O'REILLY'S Auto Parts, bought the part, and they installed it for me for free. They are the best! I'm so grateful for them!

I had a great experience at Pep Boys when I needed to replace the 12V battery in my 2021 BMW X5…read more Kevin was my technician, and he was absolutely great! He was polite, friendly, professional, and took the time to listen carefully to my concerns. He explained everything clearly and made sure I felt comfortable with the service. It's refreshing to find someone who genuinely cares about doing a great job and treating customers with respect. The entire experience was smooth and hassle-free, and I really appreciate Kevin's excellent customer service and attention to detail. I highly recommend this shop to everyone looking for honest, professional, and friendly service.

"Both tire rod ends with a wheel alignment cost $620. If you do just the passenger side Tire Rod it…read morecost $520" I was quoted almost triple what my local shop charged me. Pep Boys tried to upsell me when I JUST came for a flat tire and they tried to rob me with the quote. Not coming back. They definitely tried to take advantage of me as a woman. That's also what my local shop told me. In fact, my local shop said I DON'T need any work done on my tire rods!!!!

Thank you William for literally bending over backwards to get underneath the dashboard to get the…read moreright fuse replacement for or power outlets! Despite my due diligence on online research, we couldn't figure it out but you did and to top it off you found a whole other outlet that we didn't even know existed! Plus you went the extra mile to figure out which fuse was working and not working within seconds! Your looking like a young Matt Dillon ,rich in character and a super cool personality ! You deserve the best

What a difference from their main competitor down on Venice Blvd…read more AutoZone is also super neat and tidy but the employees seem way more knowledgeable than the other guys. I went in looking for a specific set of brake pads I THOUGHT I needed, but was quickly informed by a knowledgeable young worker that I would spending way more money than I needed to and they pointed me in the right direction. They showed me the possible selections which were more plentiful than their competitor and gave me their professional opinion on what my two best options would be and I dare say they were right! No more squeaking and rocking for my car. As I exited I even saw an employee helping another customer change wiper blades. I set up an account and will be doing most if not all of my automotive needs shopping here from now on.

Needed some work done on my Wrangler and this was a solid experience start to finish. Misu (Meesh)…read morekept me posted the whole way through, no runaround, no upselling, just honest info. Chewy's the one who actually fixed it up and it shows, everything's been running smooth since. If you've got a Jeep and want a shop that treats you like a person instead of a number, ask for Misu (Meesh) and Chewy.

Avoid! Avoid! Avoid! Very unreliable, unhelpful staff…read more.. took my car in and complained about the leak in the tire, put air in and said you're fine...six months later same thing. Another six months...oh you have a nail in the tire and you'll have to buy a whole new one! Thank you for letting drive on an unsafe tire for a year!

Quick , & prompt friendly and helpful service by JORGE Ismail, Joseph In-N-Out in racetrack timeread more

Pep Boys, Cheviot Hills engages dishonorable, untrustworthy, and dishonest business practices. Read…read moremy testimony below: Ed Little Auto (a competitor to Pep Boys) recently performed routine maintenance service on my automobile, at a quoted maintenance cost cheaper than Pep Boys, and, during an inspection, they concluded that my front and rear tires did not need replacing. Today, however, I was advised, by a different auto mechanic (i.e., Pep Boys) to replace the front tires of my FWD automobile, but not the rear tires of my automobile. Pep Boys declared my front tires as being "completely worn," indicating that immediate replacement would be necessary. After inspecting my car's tires and even getting a 3rd opinion on the matter of whether (or not) my front tires needed replacement, it became apparent that my front tires still had significant useful life left in them, which validates Ed Little Auto's assessment. Therefore, besides doing quality service work at great value to the customer, with competitive pricing, it should be clearly stated that Ed Little Auto engages in honorable, trustworthy business practices, as they insisted that I didn't yet need to pay for the replacement of my car's front tires, unlike Pep Boys: who tried to exploit me for more money for a service that my car did not need. A similar Ed Little Auto positive testimony applies to brake replacement: when Pep Boys previously told me that my car's brakes were "completely worn & needed replacing," Ed Little countered, saying that my brakes still had 45-60% of a useful life on them at that time in the past. Ed Little Auto's statement turned out to be true. Given the above, I would never advise getting any auto mechanic work done at any Pep Boys, ever. Both in my front tires situation and my front brakes situation, Ed Little Auto was correct in its omission of declaring front tires replacement (and omitting brakes replacement) in being necessary during communications to me, which saved me a lot of money. Had I taken the recommendations of Pep Boys, in both instances, I would have wasted money on services I didn't need.

Ramon was super helpful assisting me to get the parts I needed to quickly work on my car…read more Appreciated the help!

Nice guys, helpful, bring your questions, they'll do what they can to get you sorted…read more I needed sound deadening material for my subwoofer, It was useful.

"Honey, the West Coast Tire & Service guy said to get aerosol cloth adhesive at an auto parts…read morestore." "I'll search Yelp for nearby retailers." "I can do it on my computer." He's getting better at tech. "Okay. Let me know if you need help." 60-minutes later... "Hey, I found O'Reilly Auto Parts. I'm gonna call to see if they have what I need. "Okay." Didn't have the heart to say search their website. We were both impressed that a real human answered the phone, noted my husband's questions and after a brief time on hold got back on the line with product information. 20-minutes later... I offered to check Yelp for directions but being old school, he went to his well worn, nearly obsolete Thomas's Guide for the data. On to O'Reilly Auto Parts. 60+-minutes later... "Wow, these O'Reilly guys are great! Place was super busy but no one was ignored. Staff really took their time with each customer. After the detailed tutorial I got, I know I can repair my car." Next day... SUCCESS! One week later... "Where you headed?" "Back to O'Reilly's for touch-up paint." Later... Great service, specific instructions and well matched product came home. However, not a successful application as aerosol paint was runny, did not adhere as anticipated. Perhaps there's another to do the job? Hubby ordered and awaits delivery of a side view mirror replacement. O'Reilly Auto Parts is patiently professional with a capital "P" for and with all the DIY guys like my guy. Military discount offered.

Helpful staff, but like... there's a line of people waiting, there's one register open and extra…read morethree guys are standing to the side shooting the shit. If you are on break, go to the back - this is just bad optics.

Outstanding service!…read more I stopped by just before closing time dealing with a check engine light on a recently purchased vehicle, feeling pretty stressed. Instead of rushing me out, Alexis, Tony, Beshoy and there awesome Manager David went above and beyond. They walked me through how to use a vehicle code scanner and even took the time to properly fasten my battery. To top it all off, David gave me a follow-up call the next morning to check in. Their patience, kindness, and professionalism gave me the clarity and confidence I needed to get my car fixed. Incredible team and top-notch customer care-- worthy of recognition for their dedication. Thank you all so much!

Great experience at AutoZone! The battery replacement was fast, quick, and hassle-free. The staff…read morewas helpful, and the price was fair. Really appreciate the efficient service and getting me back on the road so quickly. Highly recommend!

East Coast drag racer here, this shop is Awesome!!! Reminds me of home raceway Atco drag strip and…read morethe local speed shops back east. Ted and George know their way around forced induction and push rod muscle. They stock the important stuff and can order the obscure stuff. Support this local speed shop and stop in, you just might learn something.

Hard to come find a shop like this anymore, have to go online every time now. This is a great place…read morewith helpful & educational guys. They carry what your local auto zone don't and more.

Let me start by saying the employees here are top notch. They go all the way for you and they even…read morechanged the battery of the car for me. FOR FREE. The employees here are very nice and respectful. They treated me the way I would like to be treated. Nowadays that impossible to find . See you guys soon

Horrible customer service! Staff is very rude specially some old guy with glasses name is…read moreD-Chiagra, I will not be coming back anytime soon