Jimmy and Tony were so helpful! What a pleasure to stop in today! Needed some windshield wipers…read moreand they even helped me put them on! Thanks guys!!

Oh wow -- O'Reilly Auto Parts in Santa Monica saved me serious time and money…read more I needed a battery replacement for my 2021 Subaru Crosstrek. A local shop quoted me over $677 (installed) for an Optima Red Top 35 AGM - Start/Stop battery (and the dealership was about the same for their Subaru private label). O'Reilly sold me the same battery for $280 plus tax ($314) -- and installed it for FREE (e.g., for simple, straightforward installs like mine). That's a savings of $228 on the battery and $100 on installation. Chris handled the install and he was great -- fast, careful, and clearly knew what he was doing. I tried to tip him and he politely refused, which says a lot about him. Everyone I spoke with on the phone and in-store was helpful and friendly. They did get a couple small details slightly off (the warranty length and the price was about $20 higher than quoted), but in the end I still paid far less than anywhere else and got excellent service! Highly recommend this location if you need a battery or honest, no-nonsense help.

I had a great experience at Pep Boys when I needed to replace the 12V battery in my 2021 BMW X5…read more Kevin was my technician, and he was absolutely great! He was polite, friendly, professional, and took the time to listen carefully to my concerns. He explained everything clearly and made sure I felt comfortable with the service. It's refreshing to find someone who genuinely cares about doing a great job and treating customers with respect. The entire experience was smooth and hassle-free, and I really appreciate Kevin's excellent customer service and attention to detail. I highly recommend this shop to everyone looking for honest, professional, and friendly service.

"Both tire rod ends with a wheel alignment cost $620. If you do just the passenger side Tire Rod it…read morecost $520" I was quoted almost triple what my local shop charged me. Pep Boys tried to upsell me when I JUST came for a flat tire and they tried to rob me with the quote. Not coming back. They definitely tried to take advantage of me as a woman. That's also what my local shop told me. In fact, my local shop said I DON'T need any work done on my tire rods!!!!

Thank you William for literally bending over backwards to get underneath the dashboard to get the…read moreright fuse replacement for or power outlets! Despite my due diligence on online research, we couldn't figure it out but you did and to top it off you found a whole other outlet that we didn't even know existed! Plus you went the extra mile to figure out which fuse was working and not working within seconds! Your looking like a young Matt Dillon ,rich in character and a super cool personality ! You deserve the best

What a difference from their main competitor down on Venice Blvd…read more AutoZone is also super neat and tidy but the employees seem way more knowledgeable than the other guys. I went in looking for a specific set of brake pads I THOUGHT I needed, but was quickly informed by a knowledgeable young worker that I would spending way more money than I needed to and they pointed me in the right direction. They showed me the possible selections which were more plentiful than their competitor and gave me their professional opinion on what my two best options would be and I dare say they were right! No more squeaking and rocking for my car. As I exited I even saw an employee helping another customer change wiper blades. I set up an account and will be doing most if not all of my automotive needs shopping here from now on.

Needed some work done on my Wrangler and this was a solid experience start to finish. Misu (Meesh)…read morekept me posted the whole way through, no runaround, no upselling, just honest info. Chewy's the one who actually fixed it up and it shows, everything's been running smooth since. If you've got a Jeep and want a shop that treats you like a person instead of a number, ask for Misu (Meesh) and Chewy.

Avoid! Avoid! Avoid! Very unreliable, unhelpful staff…read more.. took my car in and complained about the leak in the tire, put air in and said you're fine...six months later same thing. Another six months...oh you have a nail in the tire and you'll have to buy a whole new one! Thank you for letting drive on an unsafe tire for a year!

Got new tires installed but bought my tires from giga-tires (wholesaler) they overnighted them next…read moreday delivery. And pep boys installed and aligned only. Was best price out there w install, tax, shipping, recycle fee all in. Only paid pep boys for install/alignment w a coupon. I had an appointment as well. Took 2hrs. I need to personally mention Robert (the supervisor) and Luis (technician) both have returned back to this location and thank goodness for that. Because of these two stellar human beings who deliver excellent customer service, They have single handedly saved this store! Because of them I'm giving a 5-star review!! Thank you for your kindness and knowledge and solution oriented mindset. These two deliver on professionalism!

Pep Boys, Cheviot Hills engages dishonorable, untrustworthy, and dishonest business practices. Read…read moremy testimony below: Ed Little Auto (a competitor to Pep Boys) recently performed routine maintenance service on my automobile, at a quoted maintenance cost cheaper than Pep Boys, and, during an inspection, they concluded that my front and rear tires did not need replacing. Today, however, I was advised, by a different auto mechanic (i.e., Pep Boys) to replace the front tires of my FWD automobile, but not the rear tires of my automobile. Pep Boys declared my front tires as being "completely worn," indicating that immediate replacement would be necessary. After inspecting my car's tires and even getting a 3rd opinion on the matter of whether (or not) my front tires needed replacement, it became apparent that my front tires still had significant useful life left in them, which validates Ed Little Auto's assessment. Therefore, besides doing quality service work at great value to the customer, with competitive pricing, it should be clearly stated that Ed Little Auto engages in honorable, trustworthy business practices, as they insisted that I didn't yet need to pay for the replacement of my car's front tires, unlike Pep Boys: who tried to exploit me for more money for a service that my car did not need. A similar Ed Little Auto positive testimony applies to brake replacement: when Pep Boys previously told me that my car's brakes were "completely worn & needed replacing," Ed Little countered, saying that my brakes still had 45-60% of a useful life on them at that time in the past. Ed Little Auto's statement turned out to be true. Given the above, I would never advise getting any auto mechanic work done at any Pep Boys, ever. Both in my front tires situation and my front brakes situation, Ed Little Auto was correct in its omission of declaring front tires replacement (and omitting brakes replacement) in being necessary during communications to me, which saved me a lot of money. Had I taken the recommendations of Pep Boys, in both instances, I would have wasted money on services I didn't need.

Ramon was super helpful assisting me to get the parts I needed to quickly work on my car…read more Appreciated the help!

Nice guys, helpful, bring your questions, they'll do what they can to get you sorted…read more I needed sound deadening material for my subwoofer, It was useful.

"Honey, the West Coast Tire & Service guy said to get aerosol cloth adhesive at an auto parts…read morestore." "I'll search Yelp for nearby retailers." "I can do it on my computer." He's getting better at tech. "Okay. Let me know if you need help." 60-minutes later... "Hey, I found O'Reilly Auto Parts. I'm gonna call to see if they have what I need. "Okay." Didn't have the heart to say search their website. We were both impressed that a real human answered the phone, noted my husband's questions and after a brief time on hold got back on the line with product information. 20-minutes later... I offered to check Yelp for directions but being old school, he went to his well worn, nearly obsolete Thomas's Guide for the data. On to O'Reilly Auto Parts. 60+-minutes later... "Wow, these O'Reilly guys are great! Place was super busy but no one was ignored. Staff really took their time with each customer. After the detailed tutorial I got, I know I can repair my car." Next day... SUCCESS! One week later... "Where you headed?" "Back to O'Reilly's for touch-up paint." Later... Great service, specific instructions and well matched product came home. However, not a successful application as aerosol paint was runny, did not adhere as anticipated. Perhaps there's another to do the job? Hubby ordered and awaits delivery of a side view mirror replacement. O'Reilly Auto Parts is patiently professional with a capital "P" for and with all the DIY guys like my guy. Military discount offered.

Came today on 2/26/26 around 4:30pm to replace my car battery I had under warranty. The first…read moreemployee who helped me was a gentlemen who tested my battery but was more concerned about being off than finishing helping me. He also struggled finding my warranty. He abruptly left me at the counter without giving me instructions on what to do next. The second employee who helped me was a younger guy, he was super helpful I can't remember his name I apologize, but he was UNI alumni. Anyways he was super helpful and gave me pointers on taking my battery out, if it wasn't for him - I would've had a terrible day. Thanks again brotha!

Outstanding service!…read more I stopped by just before closing time dealing with a check engine light on a recently purchased vehicle, feeling pretty stressed. Instead of rushing me out, Alexis, Tony, Beshoy and there awesome Manager David went above and beyond. They walked me through how to use a vehicle code scanner and even took the time to properly fasten my battery. To top it all off, David gave me a follow-up call the next morning to check in. Their patience, kindness, and professionalism gave me the clarity and confidence I needed to get my car fixed. Incredible team and top-notch customer care-- worthy of recognition for their dedication. Thank you all so much!

I stopped in yesterday, May 1, 2026 and could not have been more pleased with my service. Caesar…read morewas so kind, courteous and helpful. He went out of his way to help me, and i was in the store for a while and watched him move about the store with confidence and professionalism that I have not seen from someone in a long long time. (Especially in Los Angeles, where most places you go, they avoid eye contact and do everything they can to not help you. or they act like you are a burden). Caesar came to my car, helped run my diagnostic, explained everything to me, helped me purchase the items I needed and did it all with a smile on his face, with such professionalism. Please give this young man some recognition for his hard work. Cheers to Caesar.

Let me start by saying the employees here are top notch. They go all the way for you and they even…read morechanged the battery of the car for me. FOR FREE. The employees here are very nice and respectful. They treated me the way I would like to be treated. Nowadays that impossible to find . See you guys soon

Horrible customer service! Staff is very rude specially some old guy with glasses name is…read moreD-Chiagra, I will not be coming back anytime soon