Service was absolutely abysmal and dangerous - review from an existing patient who will never…read morereturn. I have been an existing patient at Raleigh Capitol for a few years now. I have a rare genetic condition that affected the development of my ears (noted on file), so my ears are physically sensitive due to extreme scarring from multiple surgeries. This is to keep in mind when evaluating whether you would want to go to this office. The other Raleigh Capitol offices have been great...not this one. But the treatment I received was so poor that I cannot trust their offices with my hearing aids ever again. The women at the desk seemed completely unaware about how hearing aids function on a basic level to where it was frustrating. They did not seem to realize how ridiculous of an ask they were asking. I didn't do this, but I shouldn't have to divulge personal information about my health to make them understand I needed help. I was hoping this would be information that people working at a doctor's office would assume. I had an emergency and needed to get my hearing aid's tubing replaced because it broke in half. Anyone who has done this knows that this takes 5 minutes. Five minutes total to remove the tube, insert a new tube, measure the tube against the ear, and attach it to the hook of the hearing aid. I was told that this was not possible without dropping off the entirety of my hearing aid, including the hearing aid itself, and having it measured later (as in possibly days from when I would drop it off). Unlike what people may assume about the typical audiologist patient, I may have another hearing aid, but it doesn't help my hearing loss much at all. So I need this hearing aid. I don't know sign language and nobody in my life knows it. If I left, I wouldn't have been able to work. I had no other option. Also, unlike the typical audiologist patient, I'm not retired (no shame to the retirees reading this). I can't just leave work, drive 30 minutes, to spend the 3 minutes to have an ear tube measured against my ear, then drive back 30 minutes on such a short notice without significantly disrupting the workplace. It would be unfair to them. I had time before work, so I wanted that time to be utilized. I understand other patients exist, which is why I was willing to wait until that time opened up. Thankfully it did. I waited until the 5 minutes could be spent and thankfully got my ear mold, ear tube, and hook back. I believed I could finally hear in good quality and without pain. That was not the case. I don't know who exactly changed my ear tube. I saw a young tall brunette woman this time. But the only thing I do know is that you should absolutely never have an emergency situation under her care because it seems like she will be vindictive towards you and damage your things if you show up with an emergency situation. I went back to my car after the ordeal and began to feel pain in my ear canal. I took out my hearing aid and noticed a chip on the "nose" of the ear mold which goes inside the ear canal alongside the edge of the tube sticking out of the ear mold. It felt sharp and was hurting me. Did she stick the tube out from behind the ear mold and sharpen the ear tube enough to cut me? Probably not. But did she break my solid as a rock, non-rubber ear mold and cause a large crack traveling down the most "inside the ear" portion of it? Yes. I had to fix the sticking out piece by myself. However I need to find another office who can offer me a solution for my chipped and cracked ear mold. I don't want a piece to break off and lodge into my ear canal...I shudder at the thought of it. So all and all, if me showing up with an emergency situation was enough to annoy her to the point of doing such a half-hazard job that caused me pain later...thank God I did not give them my hearing aid. I spent a few thousand dollars on them. But this office does not care about the details. It's just a job. It's a money maker. Why put any more effort into it.

We arrived at the desk with 5 minutes to spare and instead of annoyance the team was welcoming…read more Our appointment was on time and the Physician spoke with my child, the patient. She was also welcoming of my daughter with special needs! Plus. She was great to get us right in to the audiologist and help us to rule out concerns. I had also had trouble with the forms and instead of being dismissive they laughed with me and understood. I'd highly recommend coming here!

REX Ear, Nose and Throat is on the third floor of the UNC Rex Medical Building in Wakefield. It is…read morea busy place so expect a long wait for an appointment. I've been seeing Dr. Bloeden and have been very happy with the care I have received. Dr. Bloeden is professional but more than that, kind and thoughtful. I liked that he explained what my issues were in a way I could understand. I now have a treatment plan that works. I also like I can ask any questions on the patient portal.

Crystal from the allergy department is super helpful and efficient. She cares about her patients…read moreand always makes sure we have no issues. The care is awesome, see her if you can!

Dr. Jones is a wonderful diagnostician and surgeon. He solved my sinus problems quickly and…read moreliterally changed my life. Friendly staff which is efficient. Very highly recommended.

I went to Dr. Jones a couple of years ago. I am needing a specialist right now for another issue…read moreand my family doctor recommended Dr. Jones again, not remembering that they sent me to him before. He is the only game in town other than UNC. I asked for a different referral and will never go back to this person again. The front staff was very nice. I expected a similar experience with the professionals. Apparently, Dr. Jones' nurse or assistant was out for the day, unexpectedly, and he had to do the preliminary procedures before. (Maybe she quit..) I have never been treated so unprofessionally in my 50 years of going to providers for any reason. He needed to put a scope down my nose. Prior to my appointment I had assumed it was going down my throat because I had a throat issue. I was not prepared for my nose to be a part of this and not told what was going to happen even while in the appointment. He just came at me with no explanation. He lunged the cord at me and told me to "blow out" which is counter-intuitive when a tube is being shoved down your nose. I said, "Wait why my nose" He said, "How else would you have me do this. I don't have time" I choked on the first try, and I asked for just a minute to prepare myself and he yelled at me. He yelled! He said that he "Listen! I don't have time for this" and that [ I ] "needed to do this right this minute or to get out." I am not exaggerating. I wish I were. He grabbed the back of my neck and then my nose in one hand and used the other to get the tube down. I was gagging. I should have reported him, but all I wanted was to get out. He then said, "I don't see anything. I will let your doctor know." And he pulled the tube out; threw it in the trash and left. I sat there for a few minutes. I didn't know if I should leave or what to do. I asked the front staff. They came back and were very nice and said that my exam was completed. Maybe he will be different now or maybe he is better with a witness in the room, but no one should ever be so unprofessional no matter how bad a day they were having. I am extremely worried about how he would be when I need to be under anesthesia. If he was horrible while fully awake, can you imagine if a patient was under anesthesia. No thanks.

I would not recommend that anyone see Dr. Gupta. To be frank it's disheartening that someone such…read moreas him is practicing medicine as he has absolutely ZERO tableside manners. I had a bad experience from the second I walk in the door. To start the receptionist was very rude, the waiting room was overcrowded with barely enough room to sit and then I had to wait 40min after my scheduled appointment time to be seen. From there the first lady that brought me back to the room was kind and understood my frustration and explained they were nearly double booked for every appointment that day which is understandable. Once I saw the doctor he walked in the room and did not even introduce himself, he immediately just started reading my referral. From there he grabbed his otoscope and checked my ears, then sat in front of me without saying a word and stuck a nasal speculum in my nose, propped it open and blew gas in my nose with ZERO warning or explanation of what he was doing. He didn't greet me, didn't explain he was about to begin the inspection, didn't walk me through what he was doing and explain that it may be uncomfortable and smell/taste odd, he didn't say a word and immediately went into it. Secondly, when it came time to scope my nasal cavity he did the same exact thing, grabbed his tools and didn't explain a thing to me. He asked me for consent for the scope using the medical terms (I'm assuming for billing purposes) but never explained what he was about to do. I knew so little that I was opening my mouth because I thought he was going to scope my throat, it wasn't until he was 1 inch from my nose that he goes "oh no its going in your nose" then 1 second later started snaking the scope up my nasal cavity. I was so ill-informed I thought he was going in my mouth.. Then as I was wincing from being uncomfortable, rather than comforting me he proceeded to tell me that "it isn't that bad." The entirety of my consultation I couldn't get a single word in as he over talked me every time I tried to engage with him. Tried to explain my sinuses, over talked me then later asked if I have sinus issues. Kept giving blanket statements like "tell me more" with no elaboration as to what he'd wanted me to expand on, seemed more like it was self validation to feel that he was trying to let me talk but was ingenuine and had no direction. The icing on the cake, after I left the office I received a notification that they had filled a prescription for me for an ear infection - I later found out this was an error. This seems to follow suit with their quality of care. Having family in the healthcare system and being engaged to a doctor I understand some things happen but this was exceptionally poor service. I've sat through white coat ceremonies and he took a pledge that he is not upholding as this is far from the best care he can provide. He was rude, arrogant and clearly had no desire to hear my story and understand what I was experiencing. He just wanted to read my referral and rip through it. I'm sorry but this is a private practice specialty, not the ER. If he is overwhelmed it is by his own doing. He clearly has a god complex and thinks everyone is beneath him. People like this SHOULD NOT be practicing medicine. I will not be moving forward with care here and will be canceling my CAT scan appointment. I would highly recommend another practice, a good friend of mine just referred me to Raleigh Capitol Ear Nose and Throat. I would recommend you take your business there as he has nothing but great things to say after having a successful surgery.

The care Crystal provided was beyond amazing. I've never felt so at home in a doctor's office…read more Jacqueline was very knowledgeable and took the time to thoroughly answer all of my questions.

This doctor retired at least 2 years ago. Was my E.N.T. for several years. I liked him a lot. He…read morealso did a rhinoplasty and septoplasty on me.

Dr Crossley is an amazing Doctor. He is kind, knowledgeable and his staff is very friendly. The…read moreoffice does all it can to get people in either the same day or next day. His office is open 9 to 4 Monday through Thursday and 9 to 12 on Friday. He's part of Cone health but does not use epic at this time. If you're having hearing loss he will help you get a hearing test the same day as your appointment and go over the results with you!

From the reception to the actual Dr. visit, I am very impressed at the professionalism and…read morethoroughness of the entire staff. I don't like being sick, but this is one place I know I can count on to get me in, out, and educated.