Been doing business with Umpqua Bank for many years. Starting out in Bend Oregon then I moved to Dallas. I have numerous accounts and investments and deal with Hayden my banker. Super bank and friendly and professional. I enjoy dealing with all the staff and enjoy being greeted nicely when entering. I'd give 6 stars!
Thank You Umpqua Bank employees for your service and friendliness!
Regards
Mike C read more
I try to always do business in Dallas since I moved here 7 years ago. I needed to start a new savings account so called Umpqua Bank on Ellendale so see if I needed to make an appointment to learn my options. On Tuesday 10/03 in the morning I called and the person who answered was Makenzie who was helpful and friendly. She suggested I have a pre visit telephone call to get my information and have a detailed packet set up for me to look at. I thought that seemed time efficient and agreed to have someone call me later that day.No one called. Next morning someone did call but I was busy so ask them to call back in 10 .They said they would but never did. I waited the entire day and did not hear anything so on Thursday 10/5 in the morning I called again and waited but not a word.I DID try to call back 2 times Thursday.First message said I had a 19 minute wait time.A few hours later message said 16 minutes. They also had a choice of getting a call back but it dropped me before I could leave my number.Friday I found another place who wanted my business and I opened my account with them.Gone much of the morning but had my phone and never got a call or message that day either. If you want to give your hard earned money to a bank with no follow through that is too bust to respond in 3 full days time then by all means go there.Me.....Dont have the patience and dont want to do business with any business who does not value me as a customer. read more
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