Fantastic customer service, very low minimum balance, great mortgage rates. Very happy to be here!read more

I decided to open a business account with this institution due to the many perks they give you…read more Amber was so quick to answer any questions I had and helped get my account set up quickly. Every time I come into this branch staff always welcomes you upon entering, the establishment is always clean and the staff is quick to assist you even when there is a line in the branch you don't have to wait very long. I'm definitely glad I chose OnPoint for my banking needs!

I don't personally live in the area, but if I did, this is where I would bank, no question. I was a…read morecustomer with a business previously owned by Willamette Valley Bank and there was an oversight during the sale that would have adversely impacted me. Upon notifying the bank they immediately when into action to rectify the situation and took me for my word. The reality is, I had little recourse and could have easily been burned by them. It was clear from the beginning that WVBK didn't even consider taking this route. I was really impressed with their integrity and customer service, especially that of Eric Gerhart. In today's age of consumer treatment, it was quite refreshing. Highly recommend.

From the owner: At Willamette Valley Bank, we embrace the essence of being local, and it means something profound…read moreto us. It signifies a commitment to authenticity, personalized service, and a sincere understanding of the unique needs and aspirations of each individual and business we serve. When we use our branding statement, “where Local means something”, it is our promise to be more than just a banking institution – we are a trusted partner invested in the success and well-being of our community.

I stopped by this branch on Friday, August 24, 2018 at 5:35 pm and was delighted receive superb…read morecustomer service while the branch was packed with customers. My checking account had several issues (my fault) and I needed advise about my home mortgage. I have been a customer of Chase Bank for over 13 years in Salem and have consistently received top notch service - however the outstanding efforts that afternoon by 2 amazing Chase Associates prompted me to write my first review of Chase Bank on Social Media. Susie Maldonado - Officer / Relationship Banker provided me with outstanding customer service and resolved the issues in my checking account. Ben Gonzalez - Sr Home Lending Advisor outlined several helpful options regarding my home loan. Susie and Ben are simply amazing. Thank you. FIVE STARS !!!

I called 4 times, to speak with someone as I need a safety deposit box. All 4 times it said…read moreeveryone was busy use on-line services or schedule an appointment. Seriously

Bank of America needs to train their staff better on the basics, such as, when a customer comes in…read more& asks to pay, say, $100 extra towards the principal on a loan. When staff respond with a blank stare, then telling the customer, "I'm sorry, I don't understand", then telling the customer, "I'm confused", after practically having to draw a picture for the staff, that's a clear indication that staff needs more training or should look for a job elsewhere. The positive: Friendly people.

Absolute terrible customer service from the bankers here. They double book appointments and have no…read morecourtesy of letting you know but expect you to wait with no explanation

I had the misfortune of losing my Wells Fargo Debit Card and went there to have them issue me…read moreanother one. I went to the window and requested a debit card from a female employee. She really didn't know what to do. I asked her if she could duplicate the same number on the one that I lost and she was bewildered. She made me a card but it had a different number. When I went to use the card to pay for an item, it didn't work because she didn't activate it. I went in again to get another card and the same employee made a new card and activated it but told me that I could not use it for more than 7 days. As a result, I can't use a debit card for a minimum of of a week and possibly 11 days.

So I'm reading the reviews on this place and if you read them all, the one star'd submissions are…read moreall frustrated individuals that seem to forget that EVERY financial institution has hiccups like this. I've had Chase, BOFA, KeyBank, ALL of them work like this. Just because you're disgruntled because you can't reach a body fast enough by phone does not warrant a 1 star review. Let me tell you about my experience(s) there thus far. I've had them for about a year. My credit card was hacked once [online purchase] and they caught it immediately. Every single time I go in there I am greeted immediately. Every service I've ever needed was taken care of promptly, from new cards, to coin counting, to ordering checks. I have the mobile app which I pay bills from, there is NEVER an issue they don't handle immediately. And let me tell you what happened just this morning. Thank you LISA FROM THE WIRE TRANSFER DEPARTMENT. I completed the wire for something that should have been paid for YESTERDAY. And while the payment was not late, it was a matter of confirming with my seller that the payment was made for shipping purposes. So I called the 800 customer service number, I hit 4..then I hit 3. And I was connected immediately. I didn't have to wait, I wasn't 10th in line, and it's already 9:40am on a Tuesday..if that tells you anything. So I explained to the young man what it was I did, and how I did it. He confirmed the payment would not go out until TOMORROW. *ALL* financial institutions work their wire departments differently. OCCU likes to LOOK at each one they just don't send them out [thank you fraud department measures!] but when I explained why and what it was, he asked if he could put me on hold. When he came back he said LISA in the wire department would pull mine and process it AND send me an email today of when it was completed. IF THAT ISN'T SERVICE AND KINDNESS I DONT KNOW WHAT IS. I asked if I could send them cookies or pizza as a thank you and he said "just pay it forward and make someone else smile we're glad we could assist you with your transaction that's why we are here". WHEN do you ever hear something like that from a customer service representative any more? KUDOS to them. Post pandemic people have no patience any more. BUT remember please-the reason you USE THEM is because they provide the human touch service large banks do not. WELL DONE OCCU! and many thanks.

Place is a joke. My loan is setup for automatic payments, that they don't take out. And goodluck…read moregetting ahold of someone. Good ol liberal Oregonians screwing it to the working man. What a joke. Been on hold for 18 minutes, still no rep on the phone. So I must not be the only one with issues. SMH Spent 35 minutes on hold, finally clicked for a call back. Lady calls back and is useless. I made a payment Saturday since they can't do the simplest of tasks. Came out of my account today, she goes I see nothing. I wouldn't trust them to watch a stuffed animal, yet alone be a financial institution. She can't tell me why 1/2 payment was taken last month, can't explain to me why I can't make additional payments and apply it to prinicipal. I have to wait for a call back after creating a ticket. Talk about a waste of time. Will be contacting the appropriate channels to get this sham of a company some sort of discipline. As they seem to think they can or can't do what they're supposed to do. AVOID THIS POS COMPANY AT ALL COSTS

Purchased a loan with automatic payments out of our checking account. When time to pay off the loan…read more60 mis later, (with no late payments on auto deduct) we found that they put a lien on our property that we had to pay extra fees for to release, and added an extra payment beyond the 144 month terms at the end. Somehow they were able to be disingenuous in the construct of the fine print during the process.... ultimately it is our fault for lack of understanding, but shame on them on the original sale....they win some extra $$ but lose a client. Caveat emptor

This bank has a small town bank feel. They make an effort to know their customers. It makes me feel…read morelike they care about me, my family and that we matter, even if we aren't big depositors. They are helpful and friendly. They go the extra mile to find out what happened when there is a problem. Even calling me the next day with an answer I didn't expect. I am very happy we switched from a nationally recognized"big" bank.

Always have been friendly and accommodating. Remembers me by name down to even my pets when they…read morecome in as well too. Even provide a dog treat for your canine to thank them as well for being a member.

Love having a local credit union. Always treated well. I love their online banking and website as…read morewell.

Chase stinks. It's bad enough that Chase closed the branch at Fred Meyer East, but they can't…read moreeven answer the phone when I call the Hawthorne St. branch. I just spent 20 minutes calling and recalling Chase on Hawthorne. They're closed now. Star rating 0

incredibly large location. just wish they had a larger staff...as there seems to be always a line…read moreof people waiting to see a teller. parking is extremely squished and difficult to navigate backing your car out.