We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

I went to this location to deposit paychecks before switching my primary checking account to Credit…read moreUnion 1, where I have my car loan. I still have an AlaskaUSA account open but I rarely use it. That said, if I ever do need to visit a branch, I would try to avoid this one. This location is small and there's only two tellers there, although sometimes only one is available. Customer service has been hit or miss. Often it was perfectly fine, but there was one particular employee who was VERY pushy about car loans (already had one) and credit cards (already have enough and don't need any more). I politely declined each time, but she would ask every time I went in. I understand that's part of the job as a teller, but once a customer says no, that's a sign to stop asking. If anything, her asking made me much less inclined to open a loan or line of credit. Thankfully that hasn't been an issue with CU1. I'd recommend going the main branch on Credit Union Dr. since it's close to this one but has more tellers available.

From the owner: Finding the right insurance can be a hassle, so let us compare rates and coverage for you. Global…read moreCredit Union insurance Brokers shops the nation's leading insurance companies to find you great deal on insurance for your car, home, and more. Products offered through Global Federal Credit Union Insurance Brokers, LLC, are provided by various carriers and are an obligation of the issuing company. They are not obligations of or deposits to Global Federal Credit Union or its subsidiaries and are not insured by the National Credit Union Administration or any other agency of the United States. Some products not available in all states. California Insurance License # 0F41797.

Outstanding agent and Assistant. Customer service communication the best. Glad we moved over to…read morethis office.

I have known Tim and his family for awhile now, and I refuse to work with anyone else…read more For ALL of my insurance - cars, house, businesses and life, as well as financial planning I absolutely trust Tim and his staff. I recommend him highly. Update: I had a claim by a customer at my business, and on a weekend, Tim was available and helped out in a stressful time. I cannot say enough about having an insurance guy you can trust, who will go out of his way to help you.

Amazing service! Recently moved here and had to switch companies. I was really nervous leaving my…read moreindependent agent I had back home that I had always been with, but the service I got here far exceeded my expectations. She was professional and friendly. Explained all of my options and got me the best coverage at an amazing price! I would highly recommend this agency.

The Roy Briley Allstate Team has been nothing but kind and courteous when dealing with me in…read moreperson, and over the phone. They have been VERY secure and discrete when handling my information and payments. I go through them for Auto and renters insurance and have not had 1 single problem since I switched over to them from State Farm.

This is for the old agent who resided in the same Lake Otis location…read more Mary was wonderful! She looked out for us and tried her best in whatever we needed. I wish I could have her around locally.

I alerted Jeff to an issue i was having with my reimbursements from a lock-out. He has been great…read moreat making sure he got the information and is handling my long awaited reimbursements for me! Thanks Jeff!

Stacey Allen is my favorite insurance agent ever. I have known her since 2002 and she is a great…read morepart of this community in Anchorage. She has a great staff they answer the phone quickly and are very helpful!

Wow! You would never thought that an insurance company would be a welcomed place to go inside of,…read morebut let me tell you something, I felt sooo comfortable as soon as I walked in! The staff knew my name as if I was their old friend. If you're looking for the right agency, this is The Place. Check it out!

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Kay and her staff give excellent customer service! My needs are always handled quickly and…read moreefficiently. I highly recommend using this Allstate insurance and this office.

This was the place of my dreams. I walked in, sweating from the cold of the dusty mountain air and…read morewas offered a glass of bright lemon water. I took gratefully, and chugged as fast as my body would let me. Looking at the manager and smiling, she screamed. It was a sound like none I'd ever heard before. I ran to the bathroom and smiled again in the mirror, only to find a cockroach between my two front teeth that have always had a massive gap. I ran back out to the manager, ready to complain about the cockroach, and she gave me a tetnis shot as soon as she could get her hands on one in her purse. I am thankful for the tetnis shot, but angry about the cockroach.

Just a follow up to my previous review. I still am with Amy Jones- my opinion hasn't changed. One…read morething that I thing is cute- they call me on my birthday every year. I have friends that can't even be bothered to pick up the phone. Despite the Pandemic and stresses, these folks still take the time to make their business feel personal, which is appreciated.

I spoke with Natalie at length. She set me up with new HomeOwners and auto policies with great…read morerates and great convenience. I wish I had contacted State Farm years ago. Thank you so much Natalie at Amy Jones - State Farm