We had all of insurance with this goofball's office. Over the 40 years I have been with them for…read morethe most part did an okay job. We recently called to make a payment on our truck insurance. The receptionist was eager to help us pulled up my husband's name and quickly tapped on our mortgage insurance, which we do not pay through State farm. $1500 was taken out of our account that was supposed to be 500. When we realize this after looking at our account we called. When asked about the transaction we were told what happened and we were nice about it and we understand mistakes. The problem was we did not get a refund. It has been over 10 days which we were told we would get it within 7 to 10 days. We called yesterday and were told that it was in the check was in the mail and it was going take two weeks or so for us to receive it. This is a total of 30 days to refund us $1500. Needless to say we are switching to another office and are really hopeful that their office help is more professional and accurate. This is a very unfortunate situation because it's hard to change after 40 years. The worst part is Justin. We tried to talk to him. We called several times. They were willing to transfer us through to him until they figured out who we were. Justin has been so rude to me in the past for no reason he's just not a nice guy. we never have been able to discuss the situation with Justin. We were offered his voicemail every time we called even though initially they said he was there and could take a call until we told them who we were.

We've used State Farm for years without ever filling a claim and have had great service. We had…read moreroof damage during the last wind storm and everyone at State Farm was helpful and informative getting it claim processed. It was quickly approved without a fight and everything was done in a way that made it life easier. I'm sticking with State Farm.

Aimee at Randall Moss has gone above & beyond multiple times with communication and explaining…read moreeverything we needed to know. A++ customer service.

From the owner: Randall Moss Insurance is an independent insurance agency located in Anchorage. We offer a variety…read moreof companies so we can help find the best coverage at the best rate from Safeco, Progressive, Umialik, Foremost, Griffin, NCIP, Protective, Symetra and more. If you need home, auto, recreational vehicle, flood, earthquake, umbrella, or life insurance, we can help you find the best value for your personal insurance. Our local team members have been a part of the local community for decades. As your neighbor, we relate to your Alaskan lifestyles and are committed to providing guidance for your insurance needs.

Outstanding agent and Assistant. Customer service communication the best. Glad we moved over to…read morethis office.

I have known Tim and his family for awhile now, and I refuse to work with anyone else…read more For ALL of my insurance - cars, house, businesses and life, as well as financial planning I absolutely trust Tim and his staff. I recommend him highly. Update: I had a claim by a customer at my business, and on a weekend, Tim was available and helped out in a stressful time. I cannot say enough about having an insurance guy you can trust, who will go out of his way to help you.

Just a follow up to my previous review. I still am with Amy Jones- my opinion hasn't changed. One…read morething that I thing is cute- they call me on my birthday every year. I have friends that can't even be bothered to pick up the phone. Despite the Pandemic and stresses, these folks still take the time to make their business feel personal, which is appreciated.

I spoke with Natalie at length. She set me up with new HomeOwners and auto policies with great…read morerates and great convenience. I wish I had contacted State Farm years ago. Thank you so much Natalie at Amy Jones - State Farm

We have been with Amanda for years now! There for us when needed. Local and home town feel.read more

Such a shame to see my auto insurance rates steadily creeping up, especially for someone such as…read moremyself with a clean record, on an 8 year old car that is driven only 1 to 2 times a week. Getting close to paying $1000.00 a year for my car insurance, and as a retiree with an excellent driving record, this is very disheartening. We chose Amanda Juliussen in East Anchorage after our longtime agent Tom Plooy retired. Gone are the days of stopping by to pay a bill, and have a lovely chat. It was like visiting a friend's home. Now, I pay online, as it seems to step foot into this new place brings on a sales pitch to purchase more insurance. Having been fully covered by State Farm for many years, such treatment is unwarranted. I of course will remain a customer, even if every time my new bill comes in the mail, any more these days, it darkens my doorstep. Especially since I know the rates will most likely continue to go up and certainly not down any time soon, if at all.

Thank You for excellent service today. You took the time to…read moreanswer all my questions and explain everything to me.. You are the best!

Makayla was super friendly and efficient. The quote came back very quickly and faster than I works…read morehave guessed, I had a new policy. I had a thorough explanation of all available discounts as well as specific coverages.

Paid all our premiums for 5 years with no claims and they cancelled us for reasons that were not…read moreeven true. Business Insurance Associates was the broker and they told us to go somewhere else.

If you live in Alaska do not use them. We used them for insurance several commercial buildings we…read moreown. They do not answer questions on how to keep costs down. All they do is keep hiking the cost every year - even though we had no claims. We switched and saved thousands.

If you are looking for personal auto insurance, please talk to Jennifer at Alaska Pacific…read moreInsurance. My driving record wasn't the best, and I shopped both online, and around town, and Jennifer got me the best possible rates around. She is personable, understanding, and very professional. I highly recommend this agency, and I sold personal lines insurance for years so I know what I'm talking about.

This is how small business Alaskans do it! As a long time small business owner, I appreciate great…read moreservice and the definition of going beyond the call of duty. This firm will provide you EXCELLENT customer service and treat you like a large account! Ty spent an hour on the phone assisting me. She could have easily told me to call the main insurance holder and passed me off. Nope! She answered all my questions and applied notes accordingly to my account. Talk about 5 STAR service! I genuinely thank you Ty.

Laura is one of the best insurance representatives I have known. We have used other companies for…read moreour auto insurance before but it is just nice to have someone near bye in the community that can help and answer questions. No waiting on trying to get through the phone system, just one number, one call and you have someone friendly and willing to help with whatever situation you have. I am willing to pay a little more for good service.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

Spencer has assisted us with our ACA insurance for three years. He's very responsive, friendly, and…read morehelpful. All three applications went very smoothly and we were so glad we had Spencer's help. I recommend Spencer readily.

From the owner: Serving all of Alaska with Health, Obama care, Medicare Supplement, Life, Dental, Vision,…read moredisability, Long term care, International health plans, and Annuities. We custom design plans to fit your specific needs and budgets.