If I could give Todd, Jackson and State Farm, a zero star I would…read more My vehicle was involved in a collision in January 2023. I took my vehicle to Swickard since they were a preferred service center for State Farm. They never gave us a guaranteed finish date of repairs as outlined and advertised with State Farm. They finally got our vehicle in the shop in July 2023 after sitting for six months and still no guaranteed repair date as promised through their agreement with State Farm. They kept telling us they were waiting on parts and all in all we've had our vehicle there for 14 months at their shop. In the meantime, I've been paying $700 a month for over year on a vehicle I can't use. I was given a repair estimate of $17,000 on a vehicle valued at approx $41,500, which I was told by State Farm was below the 75% threshold to total the vehicle. After all the delays, in September, I called and asked State Farm if I could take my vehicle to another shop and they advise me that I would incur all the costs if I did so so the vehicle sat. When I finally got the vehicle back, to my shock, I come to find out the repair was actually $36,000. I also come to find out that Swickard had found additional damage beyond the $17,000 and should have submitted and repair supplement and received approval prior to repairs is being made. Instead, they went ahead without authorization and completed the repairs. This is also an internal contract violation between Swickard and State Farm, which requires the repair shop to submit a supplement and get approval prior to additional repairs being completed. After receiving the vehicle we had mechanical issues on our way home which almost caused me to have a collision on the Glenn Hwy. I was able to get the vehicle off the road at the weigh station and got Swickard to come pick it up. When I called State Farm, they were shocked and agreed that this was a violation their agreement. They eventually advised me they were going to go ahead and total the vehicle as it was well above the 84% margin of damage and we started the process. I was given a payout estimate. Based on this, I called Todd Jackson State Farm and had the vehicle taken off of my insurance. A day later, they called me back and told me they weren't going to total the vehicle, and since it was repaired they were going to give it back to me. Even though it's not a safe vehicle to drive. I called Todd Jackson State Farm and was told their claims adjuster, Liza, would get back to me within 24 hours. That never happened so I sent Todd Jackson an email explaining my situation. Their claims adjuster Liza sent me an email stating that she and Todd were looking into it and I should hear back from either one of them once they talk to their claims manager the next day. Again that didn't happen so I called and I was put through to Liza. I introduced myself, and she disingenuously replied, "is there something I can help you with?" I found this to be an odd way to start our phone conversation since she knew exactly why I was calling. I had sent an long email prior to this outlining my concerns with my vehicle and she had communicated back with me on it with a promise to get back with me. She now acted like she didn't know why I was calling. She couldn't help me so she put me on the phone with another lady who also sounded very disingenuous, and then told me there was nothing they could do. The vehicle I have is not the same. State Farm does not hold their select service centers accountable. They don't hold themselves accountable and they definitely don't hold customer service, high or believe and treating people like good neighbors. if you have a claim you don't talk to anybody particular you're always talking to somebody else you're talking to a new person every time you deal with him you have to explain your story over and over and over again to them. They don't know what's going on. They lie and deceive their customers. If you are thinking of getting insurance, do not use State Farm and I would highly recommend not using Todd Jackson State Farm. The vehicle I have is unsafe and had Swickard followed the internal policy with my insurance company this vehicle would've been totaled. Now I am stuck with a rebuilt vehicle that's not worth what I'm paying for. Anyways, I'm just telling the tip of the iceberg on this one and there's a lot more to it but be warned, do not use them or Swickard.

At first they were great, but lately their office has been plagued with issues. For example, I pay…read moremy insurance every 3 months. This year, I paid on October 14th which in theory would cover until January 14th. I received a bill saying I owe 700 dollars (!!!!) on December 9th (only 7 weeks after I last paid). I have not received a single phone call from the office regarding this issue, and every time I go in to speak with my agent (Justin), he disappears. He avoids returning calls has alienated myself and my family to the point where we feel like we are just numbers. If you expect good customer service, avoid this entire office at all costs. All they want is your money. Edit 12/3/15 - I have tried attempting to reach State Farm this afternoon, still have not received a call back.

The staff is knowledgeable. But rates are higher than most other insurance companies…read more You will get a personal touch to your insurance needs, which is nice. ...However, be aware for a sensory overload. The agent is very hyper (Rx?... snow?) . Gives Redbull a run for its money. She is good at 'shooting the ***. They know their stuff stuff but be advised know that their main goal is not to provide you with renters or vehicle and equipment coverage, but to get ahold of managing your retirement/stocks/assets. Again this office knows their stuff. But.

I have had a great experience with Melissa Izatt of Country Financial. Country insurance went to…read moretown for me after I got into a bad car accident in 2012 that was not my fault. Melissa's staff are always responsive and follow through on anything that is needed which saves me a lot of time and hassle.

Spencer has assisted us with our ACA insurance for three years. He's very responsive, friendly, and…read morehelpful. All three applications went very smoothly and we were so glad we had Spencer's help. I recommend Spencer readily.

We have had Pat Blakney as our insurance agent for a lot of years. She has always responded to our…read morerequests quickly, and has got us very good prices & coverage. Someone has always been in the office to answer our calls, and help with any concern. She and Kristen do a great job! I would highly recommend them as your insurance agent!

Great customer service is a dying breed. The lady that runs this office day to day is honestly is…read morethe best insurance reps I've ever dealt with. When I opened my small business calling other companies was brutal. But from the get go she was beyond knowledgeable and helpful. If you need some type of insurance this place is the best by far.

Bianca is professional, quick, and accurate. This was my most effortless tax preparation in over a…read moredecade. She knows the tax code and what write-offs you should use. I'm definitely a repeat customer!

Gina has been our health insurance agent for 20+ years. She has vast knowledge and experience in…read morethe industry. She is trustworthy and will present several comparisons and options with details about each. She has saved our company thousands of dollars throughout the years.

We were referred to Gina for health insurance, and had several communications with her office, and…read moresubmitted numerous applications. On more than one occasion, her staff promised that ours was the next project on her desk, but we never heard from her. Had we not taken our business elsewhere, we would have been left with no insurance coverage once our old policy expired, and it's much more difficult to get a new policy when you don't have any coverage at all. This firm is unprofessional, unreliable, and should not get your business. Thanks for reading!

Jennifer was great! We set an appointment, met with her to present our tax info, and a few weeks…read morelater had our refund in the mail.