I am a bit of a serial landlord and had major issues for years with several of Edinburgh's letting…read moreagents. After finally falling out with the last one through their continued incompetence, I came across Pure. Met with Ashley and his team and decided to give them a good part of my portfolio. I have to say hand on heart they are a breath of fresh air in the industry and if you are a landlord having constant issues with your current agent, take my advice and dump them as they never improve. I genuinely suggest giving Pure a try and have already recommended them to my sister and father who are also happy with their honest hard work and first class service. 5 stars from me and my family

So far I can't rate this place highly enough. I don't know what they are like if they are your…read moreletting agent, but at the minute they have been very helpful when looking for a flat to rent. They are honest! I phoned up to ask to view a few flats and he advised us to just cross one off our list as it is a bit tired and not what we're looking for. When viewing properties, it is possible to do this up until about 6pm (unlike many other letting agents) and you just meet them at their office on Dundas Street and they drive you around to see any properties you want and then they drop you off where you want. Great service from a lovely bunch of people who go out of their way to help you. Now I just have my fingers crossed that we find a flat with them :)

This rental company is the biggest scam going. Absolute criminal what they do to their renters. My…read moredaughter rented a pristine apartment, barely stayed there (traveled all the time) and literally left it cleaner and nicer than the day she moved in and they said everything was dirty and charged a cleaning fee. I literally cleaned the apartment myself and Im a professional cleaner, so they are liars out to make a profit at their renters expense. Do NOT rent from them. You will regret it. Beware of this scam!!!

- I have been a tenant moving from abroad and they asked and received…read more rent from me in advance, which is illegal! (I did not know this at that time, I only found that later). - They advertised the flat as having TV aerial, when in fact the aerial wasn't working. It took two months of back-and-fourths to have it installed. - We had two water leaks in the flat during one month. And there was another one before we moved in. The flat had other problems as well with the heating stopping to operate They actually knew about all these problems but preferred just to nicely decorate the house to attract tenants and did not care about the issues. We found no support from them after the leaks, when he had to move out with our little kid because the flat was not in living conditions. And in top of all this, they forced us to pay the rent for the remaining months well, they took it from us in advance. Thanks Clan Gordon. Facts speak for themselves.

From the owner: When things go wrong, letting your property can quickly turn into a major hassle you can do…read morewithout. At Clan Gordon, our professional property managers take care of all your obligations so you have complete peace of mind.

Terrible service for a 1,360 pounds rent. They're slow to answer, when they answer they take time…read moreor stall. They never solve problems in a satisfactory way. If you have an emergency during bank holidays it's nearly impossible to talk to them.

I haven't rented with these so this is a 'viewing only' review…read more They seemed to have everything in order and at the time I couldn't do daytime viewings so I requested an evening viewing. Luckily, they do these so we turned up punctually on the night. We hadn't been informed there would be other people viewing the property with us and were surprised when two other couples turned up but didn't mind too much. The agent made us wait outside to firstly wait on another couple, who never showed up and then to ring the buzzer for the flat in question a few times. In total we were waiting about 10 minutes which I thought was a bit much since viewings are usually around 10 minutes altogether! I wasn't too annoyed as I figured if there was someone in there, an evening viewing is awfully inconvenient for them so a bit of warning is fine, but no one was answering the buzzer. After we entered the building we made our way up the stairs to be greeted by a door that looked as if someone had tried to kick it in, and was successful. The lock looked like it had been pulled out. When we went in the electricity was out, this was March so at 7pm it's already dark. It was also very clear that despite the agents assertions he didn't want to disturb the tenants, no one had lived there in quite a while. Suddenly the discounted rent for the first 2 months was making sense... We made our way around the flat in the dark while the agent pointed out the various positive aspects of the flat. It was an alright flat to be fair. When I rang the next day to ask a few more questions (would they fixing the door for example) I was asked to ring back in the afternoon. When I rang back they'd given the flat away. I wasn't too heart broken but I did feel a bit fobbed off. I then decided not to look at anymore flats from this agency. Total meh experience.

The sales team were very helpful at supporting our search for a flat to let, unfortunately once we…read morepaid our deposit the support ended there. Upon move-in we received a 20 page+ inspection declaration of the condition of the flat and 48 hours to respond if we disagreed. We spent hours verifying the report and found it extremely lacking in the documentation of damage and over-statement of cleanliness (For example: floors had food and dirt stuck to them, windows had not been cleaned, etc while report stated these were cleaned to a professional standard). We returned the report in the time requested and simply received a 'sorry the inspector missed so much'. When we moved out we paid a professional cleaning team to clean the flat from top to bottom. The Inspector from Murray and Currie then reviewed the apartment and has commented on some of the items we raised in our comments on the move in report and Murray and Currie have withheld security deposit. We've raised this with Murray and Currie and sent our original comments back to the Company, however they have not been supportive and required us to raise a dispute with deposit Scotland to try to recover the monies. This is a complete lack of support and unjustified withholding a security deposit. I'm very disappointed, and would not recommend their services.

I've been on both ends of the letting experience in Edinburgh over 19 years & I can safely say that…read morethis is the best experience I have had. I have found them more personal & attentive than any of the bigger property management companies, whilst at the same time being far more professional than the smaller companies. My individual needs get catered for with a smile & without a fuss. Couldn't recommend anyone better in Edinburgh.

Dear Yelp reader, Looking for a flat? A decent one right?…read moreWith everything functional and warm enough for that cold Scottish winter? Stay clear of this company then! I arranged two meetings with an agent from this company on two separate flats. They didn't turn up to either. For the first flat, the guy eventually contacted me after I called him several times outside the building we were supposed to meet up, apologising because he was inside and had not realised we were waiting.Then he said he would be downstairs in a minute. After 20 minutes ( and at this point about 45 minutes after our arranged meeting time) we gave up. For the second flat they did not even called to apologise. We waited close to half an hour and when no one showed again we decided to try our luck and ring the door bell. The unsecured main door led us to dark staircase and after knocking at two flats eventually found the flat on offer. The tenant was really nice and offered to show us around. It was an awful flat, and according to the tenants EPM had failed to repair their toilet and mouldy shower for the past 9 months despite their constant calls. In addition, one of the tenants kept pets making the overall smell of the place unbearable. No thank you it is then e-p-m.

EPM are probably no better and no worse than the majority of letting agencies in Edinburgh. As in,…read morethey get most things right, but have an infuriating tendency to be helpful only when it suits them, and can often be maddeningly unresponsive to your queries and requests. When I rented a flat with them, most of the time everything was fine and so I had very little contact with them - which suited me perfectly. But of course, it's only when things go wrong that a letting agency is really tested, and in EPM's case, their strategy seemed to be to ignore us for as long as possible hoping that we would give up and go away before at last giving in and sending in a repair man/returning a deposit/confirming next year's lease etc. Their office and their staff all give the impression of being very upmarket and are impeccably polite, but don't be completely taken in by this, as it won't stop them trying to very politely screw you over.

Don't trust Rettie with your property!! Short let my flat during the festival in Edinburgh through…read moreRettie. I retuned to stained carpets and couch, damaged counter top and pots & pans. The kitchen was filthy including mold. The renter left empty toilet rolls, panties and condoms. Rettie didn't have decency to let me know about the damage or repair/clean the flat. The level of disrespect for my flat from Rettie is unbelievable. Don't use Rettie.

Rettie are a new low for letting agents. On my original phone call they took ten minutes to find…read morethe property they had listed. They quoted two prices higher the advertised price and told me I would be called to arrange a viewing. After two further calls this didn't happen. I then learnt they had let the property to another party. Their attitude, phone manner and professionalism were extremely poor and reminded me of the dark ages were tenants were treated like rats. (i am a landlord myself and would sell before using their services) Highly recommend avoiding like the plaque.....

I contacted Lee Simpson from Saltouns, Edinburgh mid April 2017 as we were looking to find a…read moreproperty to rent fairly quickly. Straight from the start I have found Lee to be helpful, contactable and very professional at all times. He's also very handsome too. We let the property from Saltouns for ten month's and found them to be an excellent and extremely reliable and professional company to deal with. Our six month property inspection was at a time that suited us, was quick and hassle-free and absolutely non-intrusive. Saltouns used an independent company to carry out a pre move-in and also a move-out property inspection which wasn't in anyway intrusive. I found this to be very helpful for both parties (landlord & tenant) as this helped to safeguard the property for the landlord and also safeguarded our deposit. Our deposit was paid into our bank account in full within 14 days of vacating the property completely hassle free. If I were to rent a property sometime in the future I have absolutely no doubt Saltouns would be my first point of call. 100% recommend

Tried to contact them on 3 occasions through their website and never replied…read more I eventually called and was basically brushed off, telling me that they had nothing available and to watch their website. Didn't even get the chance to talk to a letting agent. Shame really.

This place hasn't been around that long, so I wasn't too sure about coming here when I was looking…read morefor a flat. Especially when there are so many more well-known rental agencies dotted around the city. And although the service wasn't great (the guy took his time getting off the phones to talk to us, and it was obviously his friend and not anyone work-related) they did have a lot of reasonbly-priced flats in good locations. The reason we didn't end up letting from these guys was simply because the majority of flats they had on their books at that time had more than the 2 bedrooms my flatmate and I were after; it wasn't that they did anything wrong as such. I wouldn't rule out coming back to Letslet again when my lease runs out.

Do not use this letting agency. They are a bunch of cowboys. They refused to arrange maintenance on…read morethe flats they lease. Waited over 4 weeks to have the toilet repaired, after constant calling every day. I even received verbal threats and abusive language from Shola Akinosha. Who is supposed to be one of the owners of the company.There was leaks from it and flooded the flat downstairs. They also rent out flats that are not on the Landlord Register. Use them at your peril. You have been warned.