Do not trust this company. Both landlords and tenants leave a lot to be desired and show no consideration to neighbouring properties. I have the misfortune of living under a flat which is let by DJ Alexander. I recently experienced flooding through my ceiling causing damage to paintwork and ruining personal items. I was initially told by DJ Alexander that this was the fault of the tenants due to them not closing the shower door properly and was assured I would be reimbursed for the cost of the repainting and personal items. I was later told that no reimbursement would be forthcoming as it was an "accident" and due to insurance excess I am now out of pocket. As a tenant I would be concerned about the type of landlord they work with and as a landlord I would be concerned about due diligence carried out in relation to tenants. read more

if I could. Terrible communication, try to shaft you at every opportunity-don't even lube you up a bit, just go in dry whilst still limp- I have never had such a more terrible experience. They sent people to the view the property whilst I was still in the process of moving out, without informing me. Got back to the flat to clean up and viewing agent just stood there asking me if I was there to view. I spent the best part of a week and a half cleaning the place. Still not heard back on my deposit, they mentioned dirt on exterior of windows and was quoting £160 minimum. Not sure how this company is for landlords but if you are a prospective tenant you would be better off finding another company. Parasitic service that will drain financially and emotionally. I'm going to upload a YouTube video later today detailing all of the above. Avoid. read more

They have been a pain to deal with. Bad experience and i will not recommend anyone to have business with them. Briefly, 1, bad advertising not very helpful and welcoming when selling a proper 2, stubborn when requesting additional information. read more

Our short 3 month stint with DJ Alexander can only be described as 3 months of disorganization, poor communication, and extortionate charges. After having multiple issues with the property we were renting from DJ, we found ourselves going round in circles trying to even have the issues acknowledged, so after only 2 months we terminated our tenancy. In our checkout report, our property manager Asif Mohammad stated that the grass in the shared garden space was overgrown, but he stated in the report that we weren't responsible for this; despite this we were hit with a £175 bill for supposedly overgrown grass during our move-out. After checking around for quotes to cut a small patch of grass if was significantly less than what they had charged, but seeing as DJ use their very own gardening services, it wasn't surprising that they charge extortionate prices to fleece tenants of their deposits. Getting responses from the end of tenancy "manager" Craig Mitchell felt like pulling teeth, we spent months of back and forwards emails. When we tried the deposits scheme, DJ Alexander conveniently waited out the 30-day clock before replying. Frustratingly, almost 5 months after moving out we ended up paying just to be done with it. For anyone thinking of going with DJ Alexander, DON'T DO IT, you will regret. Try other letting agents like Burgh, Clan Gordon, Murrie and Currie etc. read more

Have sent them over 50 emails and not one response. Cannot get hold of them, cannot arrange any viewings, and reading other reviews I'm now pleased this is the case. read more

It's nearly been three weeks since we've moved in (partner & myself) and we haven't received an inventory so we've had to hold on to all the landlord's junk that's been taking up space. The staff take ages to respond on email and when we call there's never an immediate answer - it's always something like "we'll follow up on that". I don't know what on earth the staff are doing for anything to take this long. The staff member we're emailing would selectively reply to our requests and just ignore some, then not warn us when she'd be out of office nor give us a time when she'd be back to take care of our queries (or even do something as simple as passing our requests to another colleague while she's gone) - it would be nice not to be left waiting indefinitely when it's already been weeks of no responses. And that's not even as bad compared to one staff member who just wouldn't reply to our emails at all. When we moved in, the flat was not cleaned properly (they said it was just bits "here and there" but it absolutely wasn't) and they assured as that cleaners will arrive on the day of moving in, but no cleaners ever arrived (after that, they followed up by saying that they may take up to a week to come over and never gave us an appointment time like professionals should) so we ended up having to clean everything ourselves because we couldn't use the fridge or put a wash on otherwise. We're asking for reimbursement and it's nearly been a week with no response so I hope this review will do *something* - I really doubt they'll give us anything for the cleaning they should have already taken care of. We were also given the wrong flat number twice so changing our addresses with the GP etc was a pain. On top of that, they didn't even know where the gas and electricity meters were in the property! The staff don't look like they know what the f*** they're doing and are astonishingly comfortable rolling around like a fat cat on new lows of unprofessionalism. I have never been or heard of anyone this frustrated or ever received this bad a service from anywhere. It feels like they do the bare minimum to get by and that they just don't give a s*** about tenants. Avoid at all costs. Unfortunately, we haven't found a nicer flat and so we just have to deal with this now. read more

Never had I had such a poor experience with a letting agent. My partner and I have send through numerous enquiries regarding properties which have received no response. This isn't new, this has been happening intermittently for months. After finding a specific property we really wanted to view, this was booked for a week later. On the morning of, 10 minutes before the viewing, it was cancelled by them. So we booked another time, just after the holidays and requested a courtesy call the day prior if anything changed. Another week went by, and on the day of the booking not even 10 minutes before it was cancelled again. Reason being the tenants didn't respond to their email So I called again yesterday to re-book. Was told I'd get a call back that day. But of course, that didn't happen! When I called this morning to raise it I was told the property had been let already. I expressed my complete disdain at their practice and was told a senior manager would call me back. So of course, I'll be sure to hold my breath. It seems unless you're willing to forgo the viewing and just agree to sign paperwork they're not willing to do much. It must be really hard to drive less than a mile for a 5 minute viewing which is, you know, kind of your job. My vision for the office is a bunch barely functioning adults walking around bumping into each other and smacking their computers when they don't turn on. The level of incompetency astounds me. In conclusion, if I could give negative stars I would. I'm completely infuriated and appalled by the staff here who really have no regard for customer service. read more

Worst experience with a letting agency in my life. They called me to cancel 2 days before the viewing (I booked almost 2 weeks in advance), even thought I told them I wasn't living in Edinburgh and that I had booked train tickets. I finally convinced them to make it happen the day we said, but instead of the original 5 houses we agreed to see at first, the showed me only two. There was no warning for this. The houses are MUCH worse than they look on the pictures. They have a brilliant photographer. Also, it's ok if a house doesn't have a lift, but the least one can do is say it on the ad. They are the worst and least professional people I have ever come across. read more

So far I can't rate this place highly enough. I don't know what they are like if they are your letting agent, but at the minute they have been very helpful when looking for a flat to rent. They are honest! I phoned up to ask to view a few flats and he advised us to just cross one off our list as it is a bit tired and not what we're looking for. When viewing properties, it is possible to do this up until about 6pm (unlike many other letting agents) and you just meet them at their office on Dundas Street and they drive you around to see any properties you want and then they drop you off where you want. Great service from a lovely bunch of people who go out of their way to help you. Now I just have my fingers crossed that we find a flat with them :) read more

A little bit too arrogant as a company...almost like they don't feel they need to try to earn your business. Not the most personal of service - which wasn't what I experienced a few years ago. I don't really respond to companies that are negative about competitors as opposed to being positive about what they can offer. Wouldn't recommend read more

When I was in my second year, we got our flat through DJ Alexander, we didn't really know what their reputation was beforehand as we didn't do any research beforehand on the good and bad letting agents of Edinburgh In fact we simply chose the first flat we went to see. My experience with DJ Alexander was generally average. It started off pretty bad with them calling me up a week before the lease was to start saying that they had to push back our lease start date a week. I had booked train tickets to Edinburgh, which was now useless seeing as I had nowhere to stay and the fact that they sprung this upon me and my flatmates in such short notice was pretty infuriating at the time. They did refund the train ticket price eventually however. Another issue was that they did not issue all the keys to me and I had to get my own key cut, although pretty cheap, not something I should be having to do. To their credit however, they were pretty easy to get hold of, you usually get straight through to them when you call them, and they promptly reply when you email them. They were also fair in giving our deposit back, only charging us for a few damages that we did admittedly cause. read more

DJ Alexander - Real Estate Agents Near Me - Edinburgh, EDH

Do not use these for renting! The initial sales team are excellent, making the whole rental process seamlessly easy. However once you have moved in the customer services goes out of the window. My partner and I raised multiple maintenance requests, each of which the first response was to simply blame us. Once they reluctantly accepted that a whole in the floor was not our fault, they then took over 3 weeks to rectify the issue. To add insult to injury they then claimed over 50% of our deposit upon leaving the property! Do not use or recommend. read more

Not pleasant staff to deal with. Told my daughter duff information on a car park space and when she got a parking ticket they just didn't want to know even though they told her to park there.......so unprofessional, hopefully the last time she rents with them. read more

We started renting from DJ's in July 2018. From the beginning there were red flags - moved in and the inventory wasn't completed correctly - some significant damage overlooked. We had to continually chase for this to be amended. Then the washing machine AND the dishwasher stopped working - reported and took them 6 weeks to send a contractor out. 6 weeks without a washing machine when we are both nurses who wear uniforms which we need to wash is unacceptable. Then the curtain pole fell down! This was the final straw, contacted a manager in Edinburgh office who had the audacity to consider accusing us of tenant damage and alluded to the fact that we would be charged for this despite only using the CURTAIN rail for curtains...! Have contacted who I think is the head of customer services but will not stop complaining until I am completely satisfied with the outcome. These people do not appear to have any empathy or consideration of you once you are in the property - only interested in your rent and taking your money in any way possible. Do not recommend. read more

I've never had such a bad experience with a letting agency. After multiple requests for repairs on a leaky roof with internal damage, only the exterior was repaired on the 3rd visit. The interior still maintained peeling paint and we we're forced to move our toddler into a box room as a result. When their own audit of the flat highlighted the need for smoke detectors, their response to us was "With regards to mains wired smoke alarms and heat detectors, this is currently not a legal requirement, there is no legislation in place to have this done, it is a recommendation to the landlord at this time" We eventually gave notice to the flat because of its condition. Upon leaving we were issued guidance that forced us to hand in keys 2 days prior to the end of our lease. Upon querying this, we we're told that, despite the guidance saying otherwise, we should have known to query this and get permission to hand in later. They also tried to take all of our deposit. Despite us paying for their own cleaning company, they stuck us with a charge for cleaning again. We challenged this and they lowered the price but still charged us for part of the cleaning that was already done by their recommended company. We felt taken advantage of and not cared for as tenants. I would not recommend this agency to anyone. read more

!! DO NOT USE DJ ALEXANDER !! Terrible service, overpriced, and they are refusing to refund over £200 of illegal charges they forced me to pay (http://www.reclaimyourfees.com/). I was told I wouldn't be able to rent the flat unless I paid their extortionate fees in 2008, which the Government has since confirmed is illegal (http://www.scotland.gov.uk/News/Releases/2012/08/Tenants-Charges26082012). Any company that does business this way is not trustworthy. read more

It's been two weeks without a working washing machine and it looks set to be even longer. The problem had to be reported twice before they acted and rarely when they say they will call you back do they actually follow through. The staff are really unhelpful and their head of repairs (Claire) is really quite rude. I've just finished a telephone conversation with Claire who pointed out it has not been two weeks without a washing machine because they only count working days! How many of you only count working days when your washing machine is broken, and how many of you would be happy with that response when you have your kids clothes to wash? I'm really disappointed with them, I expected much better. Steve Pringle read more

I am still in the process of finding a place to rent in Edinburgh, very likely with DJ Alexander. Most agencies do a real half baked job in my recent experience and the general trend is for the person answering the phone to be very short with prospective clients and in some cases down right rude. This was definitely the case with the lady answering the phones at DJ Alexander, but I'm getting used to the appalling service you receive in this industry, specifically in Edinburgh. I was therefore pleasantly surprised to find their man at the viewing, Phill, to be very professional, honest and by no means swarmy as are many of the agents I have encountered. Although we did not take the property, he sufficiently rescued my opinion of the company for me to want to continue to give them my business. I trust this helps other prospective tenants. A profession couple, trying not to be ripped of. read more

This outfit will put on a veneer of competence when marketing properties but once the tenant is "captured", the facade drops. They do not respond well to requests for putting things right (when it's a landlord's obligation) and, in my case, the landlord actually stepped in to deal with problems directly because he felt DJ Alexander not earning their management fee. Avoid them if you can. read more

My own experience is they lie and misslead you. Called them about deposits etc, was told 2months up front. But then unexpected charges got added on talking, 1200 to 1800.Tthe fees are nonsense. with an illegal holding fee. Stay clear unless you WANT ROBBED and STRESSED read more

Having been a loyal customer of DJA's since Dec'08 until Jun'14 I'm afraid I shall be trying alternatives in the future if I need to let my property again. When everything was ticking along and they were receiving their double figure agency commission for little to zero effort it was all roses. As soon as you actually need them to do something this is where you begin to see the cracks. Then when a major issue arises and you need to escalate to senior management they avoid any responsibility for their employees actions and your 5+ years of loyalty is worth absolutely nothing. read more

Worst agency I've dealt with. Didn't inform me of a maintenance visit then tried to lie about it. Now won't respond to any emails and the property manager seems to conveniently be away from her desk when I call. Do not use them. read more

Just finished my tenancy with a property near Leonardo MW, after having been on an industrial placement with the company. Any and all interactions I had with DJ Alexander was fantastic; - They drove us to the numerous properties we had planned out across the city when viewing which was a big help with both time and money - Fast response times to major issues, some improvement may be needed for minor issues, but due to the high number of customers this is understandable - Made sure to contact me prior to contractors being sent around for my own piece of mind (something most Agencies don't care about doing) However the main thing that made me want to write this review was the amazing support and aid I got when i wished to end my tenancy early due to the placement being terrible. One of the members of staff (Holly) was happy to help me through the process of returning my keys and promptly set about replacing my occupation so I wouldn't have to pay unnecessary rent when not in the property. There was an issue where the rent was removed anyway however after contacting them I received word that they had too noticed this and were already in the process of fixing it, again showing an attentiveness to the tenant that I haven't had in Belfast. I would say that the cleaning of the apartment I think is a bit harsh in terms of standards as it was difficult to know as to what extent the tenant had to go in order to clean the apartment; however this is itself an assurance for the next occupant so overall is fair. Would highly recommend DJ Alexander to anyone, especially students not experienced in the property market who would wish for a smooth transition into rental/ownership read more

We have been through the worst housing experience of our lives with DJ Alexander. From our original property search (in which we reserved a property before it was pulled off the market) to our rental agreement on a second property for only 10 months and inability to use an international guarantor as Americans, to the hidden disrepair of the property, to the agency's refusal to allow us to exit our lease terms or transfer our lease to another party due to our discontent with them and the property, DJ Alexander has provided disappointment after disappointment. They refuse to answer or return phone calls, even regarding urgent issues. We were without heat for 3 of the first 4 weeks of our tenancy due to a broken boiler, the washing machine had a giant hole in the basin, there was mould through the shower, and the flat was full of mice. When we complained about these issues, DJ Alexander told us that there's no way they could have known about these problems or corrected them prior to our move-in, rather than taking accountability, apologising, and correcting this. If that wasn't enough, it turns out there was a remaining balance on the British Gas account from previous tenants which was incorrectly assigned to me upon move-in, and even though I reported it to DJ Alexander immediately (as they didn't provide us with our landlord's contact information), two months later they had still not addressed it, and the amount went into collections. My credit has been ruined because of their incompetence, and I will likely have difficulty establishing a future British Gas account, as this is my only UK thus far. We spent 6 months attempting to be amicable and professional in our dealings and negotiations to get out of our lease, as all we wanted was to be released from a contract on a property that was misrepresented to us, and that it was impossible to sleep in because of the lack of heat and the mice keeping us awake at night. Eventually (after two months of trying to end our lease), we were told that because they had finally spoken to the landlord (after two months), who had agreed to re-advertise the flat, we would be eligible to pay one month's rent to break the lease. So, we paid the thousand pounds, and once the money left our accounts, we found a new place, signed a new lease, and paid a new deposit. We started packing and preparing to move. The following week, DJ Alexander told us that they'd made a mistake, that they were unable to re-list the property because there was no longer a full 6 months left on our lease, and that we'd be held to our lease for the remaining 5.5 months. When we initially requested that they end our lease, there was 7 months remaining on the lease, but after a lack of response to our emails and phone calls, and confusion within the agency about whether we were or were not allowed to end our lease, they ran out our time, then they said it was our fault for signing new leases before they had found tenants. Yet, if we had waited, we would have only had 1 week to find a new place, sign a lease, and move out (they only give 7 days notice to current tenants when they need to vacate). So, now I have two leases that I am responsible for, I am being financially incapacitated because DJ Alexander doesn't care at all about its clients. Every communication with them has been rude, and Kevin repeatedly patronises us (two women) by blaming the confusion on us 'not understanding', rather than on the agency telling us everything was settled with the landlord, and that we were cleared to re-post the flat and plan on moving out, before they had checked all of the details. There is no accountability, there is no protection for tenants or clients, there is no hope of amicable solutions. Because they are an office of solicitors, they don't find it necessary to actually serve their clients well, because they know that nobody can take legal action against them. Never EVER use DJ Alexander - they have ruined a year of our lives, our credit, and our financial well-being just by being incredibly careless. read more

They never reply to emails, very unhelpful and overall it has been a dreadful experience with them.

D J Alexander is very unprofessional. I had an appointment to view an apartment. They left me waiting outside in the cold waiting for the agent to arrive for 25 mins. After numerous unanswered calls to the office I decided to leave. I tried to call one more time and the agent answered saying his colleague would be there shortly. I walk back to the property to see the agent leaving. He looked at me arriving back to the property and keep driving. I called and left a message. I called again in the morning and was told another agent would call me back. Still no one has called not even to apologize. I will not recommend this agency to anyone. read more

Never felt so humiliated in my life!! I was looking for a 3 bedroom flat with my partner and a friend. We arrived to the office to ask for info about properties after trying to send several emails without response. A really nice reception girl received us and told us to wait go an agent to be with us. While waiting on reception we were interrupted by the most unprofessional person I've ever encounter. She was eating while talking to us and told us that they didn't have any property for us as we were 3 and they didn't have any HMO properties. I replied that wouldn't be a problem as I was with my partner. She then ignore us and went inside the office. A very nice gentleman then invites us in and takes 3 chairs for us to take a sit. The previous girl then interrupts the gentleman saying "we have no properties for them". As we are a couple we should be looking for 2 bedrooms properties. I then explained my reasons for looking for an extra room and she stated that 3 bedrooms flats are only for families. I never felt so discriminated, bullied, ignored and mistreated in my life. This is a total disgrace that a person so rude is working dealing with people. No matter how good the property looks like I will never rent something with them. Worst experience ever. read more

I organised to view a place two hours after it was posted online and the viewing was cancelled 5 minutes before the appointment. I then organised another viewing and it was cancelled again 5 minutes before the appointment. The place was then mysteriously rented out to someone. These guys are incredibly dodgy and very difficult to deal with. I am actively avoiding any properties listed by them. read more

Been a tenant for more than 12 months now. Maintainance service is disappointing. The emergency contact which is supposed to be a 24 hr contact sends you running around in circles to contact other companies in the middle of the night/ early hours of the morning. The maintance department do not respind to your emails. Overall, shocking service! read more

I have tried over the course of three weeks to discuss a property to let with DJ Alexander. They have consistently been unavailable and have failed to respond to my email and two voicemail messages. They are seriously letting down the landlord of the property I wished to view. If they were this bad a getting back to me as a prospective customer, I anticipate they would be even worse once they had you signed into a contract. As a result, i have ruled out ever letting or buyig from them. read more

As a landlord, they were useless. Unbelievably, they 'lost' records of tenants arrears (don't they back up their computer information like anyone else?), didn't follow up non-payment of rent and were generally unhelpful. I should say that service was OK before they shifted accounts to their Edinburgh office (God knows why the Glasgow office can't manage Glasgow properties). In short, the service was very poor, and the amount charged for said shoddy service was daylight robbery. read more

This company may provide superficial assistance when looking to rent somewhere but they are not reliable when trying to get them to pay their share of repairs on behalf of their clients. There stated terms are that payments will be made in 30 days but they do not honor this. As with many companies they believe they can delay payment to individuals. They act in a very unprofessional manner when dealing with maintenance/payments. I was asked to provide estimates for a roof repair which i did. When I suggested one to them with accompanying details of all the quotes, they stated they wanted to use their own contractor. No provision of their estimate in return. Agree payment terms with DJ Alexander in advance & get them to act as go-between with selected contractor. State you are not prepared to pay on their behalf & claim back as this could lead to a long delay. read more

Don't attempt to rent from DJ Alexander unless you are in your forties and have a family. Their process is designed to allow landlords to cherry pick their tenants and is admittedly biased against young professionals. Their service also leaves a lot to be desired. read more

THE WORST LANDLORD!!!!! DJ Alexander are a terrible Estate Agent and Property management service, they do not care about you as a tenant and only care about your money. The communication is terrible, the staff in the office are rude and unhelpful. If you call for any reason, you will be told they will call you back and no one will call you back. When you call back, they have no record of your call and conversation and when you tell them you were told something, they just say, oh, we don't have a record of that. So if you do have the misfortune to rent a property with this agency, make sure to record every call, get every name and receive email confirmation. Also the maintenance system is non existent, you will report an issue and nothing will be done (this happened with every single maintenance issue I had), you will then have to call back at least four times to get any degree of satisfaction. You will definitely have to pay cleaning fees when you move out of the flat. No one gets out of a DJ Alexander flat without paying some cleaning fees and they will try and get as much from you as they can..The property managers are also ineffective, amateurish and don't seem to be particularly informed or highly functioning. In fact the overall impression of DJ Alexander, is that of amateurs. DJ Alexander do not care about you as a tenant or a person, they only care about your money. Everyone I speak to who has rented a flat with DJ Alexander has the same feelings and stories to tell and if you rent a property with DJ Alexander you will too! AVOID AVOID AVOID! read more

Where do I start? Never in my life have I experienced such a bad service from a Company that professes to be such good letting agents. When we moved into our flat, it was "stated" that this had been deep cleaned, not the case, there was a layer of grease residue over every surface in the kitchen. We had major problems from the beginning, we were flooded twice, and the second time we were ignored for 3 days, even though we advised them that the light shade an enclosed fitting in the bathroom was full of water, apparently this is not of great concern!!!! The flat was fully furnished with curtains which had cigarette burns in them, and a bed that had broken spokes!!!! I could go on forever, but I just want to get my point over. We left lovely curtains and carpets for the next people, as we felt that the next tenants would appreciate this. However, I am now in dispute as they claim that we owe them £146.40 to have the flat deep cleaned!!!!! No, the flat was cleaned by myself, and this seems to be the way that they ensure that you do not get your deposit back. Note to tenants use another company. read more