Rettie were fairly quick in the beginning of my process of looking for a flat and they got back to me and my partner sooner than any other application so that was great and their viewing process was also quick and efficient. However after that point, everything has been incredibly slow and difficult to get a reply from them. First we waited almost 2 months to hear if our credit report had come back accepted and as we were waiting on that to find out if we had really got the flat, it was very inconvenient, it turned out the agent had just forgotten to send it and when we reminded her again it came back just 2 days later. Then when we moved in to the flat, majority of things were fine, there were some socks and underwear under the bed and in strange locations in the flat, but that was easy enough to deal with. Yet when we had repairs to report, we heard nothing back and are still waiting and it is coming up for 1 and a half months, repairs which are causing issue every day. They are a professional service and always friendly but they take far too long to reply and we feel like we are almost being ignored at this point after calls, emails etc. what else can we do. Honestly, sometimes we are not sure what the landlord is paying them for as we aren't getting any service from them at this point. read more