Dear Yelp reader, Looking for a flat? A decent one right? With everything functional and warm enough for that cold Scottish winter? Stay clear of this company then! I arranged two meetings with an agent from this company on two separate flats. They didn't turn up to either. For the first flat, the guy eventually contacted me after I called him several times outside the building we were supposed to meet up, apologising because he was inside and had not realised we were waiting.Then he said he would be downstairs in a minute. After 20 minutes ( and at this point about 45 minutes after our arranged meeting time) we gave up. For the second flat they did not even called to apologise. We waited close to half an hour and when no one showed again we decided to try our luck and ring the door bell. The unsecured main door led us to dark staircase and after knocking at two flats eventually found the flat on offer. The tenant was really nice and offered to show us around. It was an awful flat, and according to the tenants EPM had failed to repair their toilet and mouldy shower for the past 9 months despite their constant calls. In addition, one of the tenants kept pets making the overall smell of the place unbearable. No thank you it is then e-p-m. read more

EPM - courtesy of www.e-p-m.com - Property Management Near Me - Edinburgh, EDH

EPM are probably no better and no worse than the majority of letting agencies in Edinburgh. As in, they get most things right, but have an infuriating tendency to be helpful only when it suits them, and can often be maddeningly unresponsive to your queries and requests. When I rented a flat with them, most of the time everything was fine and so I had very little contact with them - which suited me perfectly. But of course, it's only when things go wrong that a letting agency is really tested, and in EPM's case, their strategy seemed to be to ignore us for as long as possible hoping that we would give up and go away before at last giving in and sending in a repair man/returning a deposit/confirming next year's lease etc. Their office and their staff all give the impression of being very upmarket and are impeccably polite, but don't be completely taken in by this, as it won't stop them trying to very politely screw you over. read more

Ok, so, as promised, here is an update... and it's still four stars. I wonder if it's because I have this unnerving habit of actually going into the office in person when I have a question, but EPM have been nothing short of angelic to me. Back in December, when we had that maaaad weather in December when the rain was kinda blowing UPWARDS under the eves, I emailed them two days before Christmas to say a couple of drips were coming through the ceiling. That's all it was, a few drips, but I was sad that when I got back from Christmas they hadn't got back to me. I'm cutting them some slack because they'd probably left for the holidays when my email came through and things get lost. If I'd been really bothered I'd have phoned, but there was no damage done. Now then, a couple of weeks ago, my washing machine broke down. I did my usual trick of walking into the office to mention it and at the same time I explained about my email that had gone astray. They were supremely apologetic. In two days, an engineer was round to fix my machine, and today I had a call checking to see that he'd been, and asking if anyone had sorted my ceiling yet too. I said yes to the former, no to the latter, and they promised to get onto it. I never expected unprompted communication from them on any matter not relating to finance. I'm impressed! This is the key, folks. Don't email, don't phone. Walk in. That's kind of my approach to stuff anyway but that's my tip to you. read more

If in need of help, No responsibility Don't count on these guys! read more

Avoid! Far worse than the average Edinburgh letting agent. Once we signed the lease problems were not resolved in a reasonable amount of time and the letting agent was difficult to reach...and would not take responsibility for poor service. I wish I knew before signing the lease - I will leave when it ends. read more

I've rented through EPM for 6 months, and have to agree with Anne C. They are really polite there and sound sincere and caring enough and will regularly say things like "I'll contact the landlord/repairman right away" but what I found happened was...nothing. The amount of times I got this kind of verbal response from them and then heard nothing back was ridiculous. I also sent several emails that were simply ignored. I don't understand how they can operate like this when people in many other professions would find their career/reputation in such jeopardy to ignore things like this. Well, I did get some things fixed but it would take longer than it should and on some occasions I put up with conditions I shouldn't have had to put up with, because of either their resistance/incompetence or because the landlord wouldn't cooperate. It's difficult to say which was correct. I think the worst part is that many times they were doing the landlord a disservice either by not being firm/persuasive enough or not communicating to them about repairs that needed to be done. The place was deteriorating in ways that weren't directly affecting me, but that would be affecting the value of the property, but nothing would happen. Sucks folks... I don't really know the answer when it comes to letting agency and property managers. There seems to be a culture that works against the tenant and which is severely unaccountable, but I think things like Yelp can help - we deserve transparency and fairness. read more

I was a landlord with EPM and they initially promised £575 minimum rental per month until I was persuaded to rent the flat to one of their employees for £550 per month. They were very attentive to their quarterly inspections which always involved a prompt email to me to explain repairs that needed to be carried out and how much it would cost me even though my wife and two children had been very warm, comfortable and safe in the flat only weeks prior to this. Their employee must have lived in one of the best kept flats in Edinburgh! When I finally decided to give notice to the tenant so that I could sell the flat. The tenant (an EPM employee) refused access for viewings despite being given a week's notice and my contact at EPM mysteriously became unavailable. After their employee had left my flat he forwarded mail to the EPM offices, some of which was meant for me. Three of these letters were from Edinburgh council requesting council tax for the period between the end of the let and the sale of the flat and none of these letters was forwarded on to me and I incurred a sheriff's fee for non payment of council tax. DON'T RENT OUT YOUR FLAT THROUGH EPM EITHER read more

Do not rent from EPM! I have rented the same flat from them for over 4 years now, and I have nothing but bad things to say about them. They avoid doing any repairs if they possibly can, ignoring emails, not returning calls... Last winter we were without a working boiler for over 3 weeks. They charge a ridiculous "joining administration fee" of around £170, and - if you try and move out once you've signed a joint lease, you get charged another £170 if other people in the flat wish to stay on. Avoid at all costs. read more

Despite reading the above reviews my experience to date with EPM has all been positive. The viewing process was straightforward as was the application procedure. I was invited in to sign my lease and came in for my keys on the entry date. The flat was in excellent order when I moved in and the promises made at the viewing had been kept in terms of my requests. To date, I have had only minor maintenance issues but they were dealt with speedily by the maintenance team. No complaints at all so far read more

Utterly atrocious. A company that thinks that renting a flat with a window frame that doesn't touch the glass pane, resulting in a huge visible gap in the window, is acceptable. 3 months of solid complaints and nothing has been done to fix this. Apparently they also think it is acceptable to charge for rent when you cannot even sleep in your room as you may as well be outside in the winter weather it is that cold. Also awful when it comes to taking complaints and dealing with problems- zero respect for young students. read more

Laughably bad. Arranged a viewing on Friday, received a phonecall on Friday morning confirming the viewing was still going ahead that afternoon. Myself and my partner arranged leaving early from work, etc. Went to view the property only to be told the current tenant was unwilling to let the viewings take place, despite being home at the time - the first red flag, but we liked the look of the flat so persevered. We were promised a phone call back on Monday to book us in again once they had sorted this issue (which I naively believed would happen at the time). Obviously there was no phone call, so got in touch with EPM again on Monday afternoon to be told it still hadn't been sorted over the weekend, and as soon as they heard from the tenant they would phone - "you'll be the first to know". Two days roll by with no further word...phone them up, only to discover the flat was VIEWED AND LET to someone else on Monday - the same day I was told this wasn't possible, while at the same time they were showing someone else around the flat. Total waste of time, serious lack of communication. An amateur outfit from top to bottom. Bullet dodged. read more

So far, Edinburgh Property Management have been pretty excellent! They've sorted everything out as soon as we've brought it to their attention and they were really helpful in all the pre-moving in arrangements. I always feel that people only show their true colours in a crisis, however. So, of course, to benefit the Qype network at large, I thought I would test them. I left a tap on all night (the waterboard had turned the water off, and then turned it back on again at like 4am!) and managed to flood three floors of my building. All in the name of science, of course yes. So, the result? Well, on the negative side, Edinburgh Property Management had not given us an emergency contact number, and directory enquiries tells us the one they have is ex-directory. Not helpful. BUT, on the positive side, once we got hold of them they were excellent! Really calm and surprisingly friendly, they sent someone round right away, who was really positive about the situation. And the best news? Their insurance covers and damage, and they're not going to fine us! What a nice letting agency! read more

Terrible, of the last 5 letting agents I've rented with, this has by far and away the worst. The flat was in a disgusting, unclean state when we moved in, not to mention the fact that half of the things were broken. They were slow to repair things, and resolve issues, not to mention the fact that their ability to contact you prior to entering the flat is horrendous. On numerous occasions, we had flat viewings turn up that we were not given any notice for, and upon telling them that we had not received any notice, they expected to be able to come in anyway. As for the deposit, an utter joke. In all the other flats I've lived in, I've ALWAYS gotten my full deposit back, but not with EPM. The things that they charge you for are utterly ridiculous, and just about everybody I know who has rented with them has been charged for 'cleaning' when they've moved out, which seems absurd given the unacceptable state that the flats are in upon entering on the first day of tenancy. Not to mention that when asked for invoices for all these supposed costs, they are unable to produce such a thing. Avoid at all costs. read more

I have just moved out of my property which I rented through EPM, which actually I am disappointed to have to relocate for work as I was incredibly happy with my place in Edinburgh and the service I received. I could not write a fault from my experience with EPM, all my email communications have been replied to very rapidly and the service has always been friendly and welcoming! Equally I had an issue in my bathroom were there was a leak. Now in a peculiar way the bathroom had carpet so I'm sure you can imagine it was not nice soaked carpet and the damp smell was overwhelming. As soon as I noticed the leak I contact EPM and the next day they had already sent someone round who fixed the leak and lifted the carpet to let it dry out! Without me having to be home which is a huge benefit for me. Equally they were going to just put the carpet back down once it was damp, but I asked if Vinyl flooring could be put down as a carpet in the bathroom isn't particularly great. Without hesitation they got a quote and by the end of the week I had nice new flooring in my bathroom. Incredibly quick friendly service! Hugely impressed by everything I experienced at EPM and my point of contact equally never failed to keep me happy. Far beyond any experience I've had letting before! read more

Terrible service from the agency who only offer help or advice until its absolutely necessary. On top of that, they charged me an agency fee for renting a flat 2 years ago despite such fees being illegal in Scotland, then tried to deny any action had occured. They are scumbags, untrusworthy and only care about ripping you off. Avoid them at all costs! read more

I had a very positive experience letting from Edinburgh Property Management and would not hesitate to do so again in the future. I am not currently letting from them, only because they did not have any flats in the area I wanted to live. EPM responded quickly to any issues I had with the flat (an old kettle, leaks in the ceiling, etc.) and did not give me a hard time about them. They are well organised, and had repair people in quickly. I felt their dealings were very fair and transparent. They are also very accessible by email or phone (something that my current letting agency is not!). However, the staff can be somewhat sombre and not terribly friendly - but I will take a serious, professional letting agency that looks after its tenants over a friendly, inefficient one any day! Overall, I would recommend EPM and will look to them the next time I am searching for a flat. read more

When I moved out they charged me the 1/3 of the deposit for "cleaning expenses". I was surprised because I left the flat clean and in a much better condition than when I first moved in. They didn't even get into trouble to inform me about it. I asked them about the deposit after having moved out a couple of weeks and I got this. From what I see I should be happy not have been charged the full deposit because there is not a chance in defending yourself against them. So, I got this as their last gift. Thanks a lot. read more

Shocking. Dreadful. Don't answer the phone, don't answer emails, don't pay bills until sent a dozen reminders.

Arranged a viewing through EPM and agreed a date and time. They even called on the morning of the viewing to confirm I was still going, I rang back and confirmed and told them I was heading to the station. I went from Newcastle to Edinburgh for the viewing at 12 Noon, at 12.15 there was no sign of an agent, I called them to be told they had reserved the flat as someone had paid the holding fee!!! They said they had left a message at 10.45, there was no voice message and the couple with the 12.15 appointment didn't have a voice message either. Lies, Lies, Lies and completely unprofessional! Heres some advice EPM, don't hold consecutive viewing days, that gives you 24 hours to inform customers - yes, its called customer service. Advice to potential viewers, don't use EPM unless you're prepared to throw money at them to take the property of the market so you can view. Its a money making scam. I'm going to make sure the owner of the property at Browns Place is aware of how they treat potential tenants. Very unprofessional company!! read more

I really recommend not even bothering with this flat company!! I lived in one of their student flats for a year & the room I went into was dirty! I had little contact with them but as soon as I began having problems they really did not want to know. For example on moving into the flat one of the plug sockets was cracked & eventually broke, which is very dangerous & after several emails I recieved no response from them. Until I threatned to go to citizens advice & a person was sent out straight away to fix it along with an email of apology however it should be noted this did take well over a month! Furthermore, when it came to getting my deposit back this proved most difficult, again sending countless emails & phonecalls I eventually got my very angry father to phone & everything seemed straightened out ... or appeared to. They could never tell me howm uch would be refunded until I sent a third email about it & after being told the money would be put into my account on wednesday they told me that their system was down?! Yet they never sent me an email informing me of this & again failed to tell me how much I would actually be getting back. After a fifth and final email they told me it would be available next week & apologised. A bit late for an apology ... since moving ouit the flat I still get calls from the letting agency telling me someones coming round to fix my fridge & washing machine? They still rely on me to tell the other tenants that remained there. They are an ABSOLUTE JOKE! Very polite and proper yet this is a cover up, customer service appauling! Whatever you do ... GET ANOTHER LETTING AGENCY ... epm are the worst! read more