Nah. Except for one maintenance personnel, I really haven't had any issues with Umbrella. I do think they should consider turning Woodland Creek into condo units the tenants can potentially buy wink wink. Even when calling Coburg I've had very positive interactions. They were here when we needed them and I don't plan on leaving anytime soon. The rent is much cheaper than NJ. read more

If I could give zero stars, I would. I've lived here for about 6 years, and it has been nothing but a headache. If you're considering renting here--don't. Turn around and RUN. If you already live here, keep records of everything. Save rent receipts (they've "lost" payments and added late fees months later). Always communicate by email so you have written proof. Management constantly changes, and communication is inconsistent. You'll be told one thing, then later told something completely different. Maintenance is also extremely poor. It took 3 years to replace a broken dishwasher that couldn't be used due to smell and stagnant water. We were told it was "normal." We also dealt with a broken toilet for nearly 3-4 years. The handle kept breaking due to improper repair, but maintenance ignored our explanation and blamed us. THREE YEARS we had to manually flush it by reaching inside the tank. It was only fixed after it started leaking. Our most recent issue involved rent. We were told in person that a new lease rate would start in April. We confirmed this multiple times before signing. However, the paperwork (received late) listed May instead. We didn't catch it until we received a 10-day eviction notice for underpayment, plus late fees. When we contacted management, they denied ever saying April and refused to fix the issue. Follow-ups with higher management were ignored entirely--even with an active eviction timeline. After maybe a week to two weeks trying to get an answer and being told they would contact us back, we finally called again, and was told by reception, that they had decided earlier that they weren't going to do anything and we owed what we owed. The only time they responded quickly was when we asked where to drop off the money. read more

~Herron Meadows off Royal~ The down payments are way too much high for the quality of the units. The PMs and or company find some was to mess with you when you want to leave by making your rental history horrible. We got 2 violations, that were out of our control, within 1 month of trying to legally break lease and then decided to not break lease. EWEB was transferred to the company, yet no one on either side knows how it happened (violation 1) and late payment violation when the rent was paid in full well within the time frame. So either someone behind the desk is pocketing money or they don't know how to manage ANYTHING. Do not move into any property under Umbrella, they will tell you sweet words, and when they have your money, your home life will be hell read more

I live in the Springfield duplexes. We have been there for 9 years. We had a foundation leak went without hot water for over 1 month. They added pex pipe in my bathroom. Since last year's ice storm, we had a tree branch on out roof that left a hole now we have water in the attic. They came out fixed the roof but still have water in the attic, also leaking in my neighbor's bathroom. My place is humid, I know we have mold. My son has asthma and was in the hospital for bronchitis 7 breathing treatments that day. The past few weeks we have all been sick and this happens when there is mold. They NEVER fix anything. Cabinets are rotting, carpet has been horrible from day one. One might say move but what about them fixing things and care about their tenant's, but instead they wait tell you move out then put in all new stuff, oh but they still raise the rent. W will be paying 1,700 this next month same as the new people. Who can afford to move when the rent keeps going up. We asked to be moved this is a health issue. But they refused. They act like they know nothing. Never rent from them. read more

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This is the reason for the homeless problem. Must make 3-4 time the rent to lease a place to live. Then the rent is crazy at $1600.00 per month for a 2 bed 1 bathroom moldy apartment with sad old appliances and no fresh paint, hot water heater installed 2009, rats,rats and more rats because your neighbors don't have garbage service, drug activity on both sides of our apartment refrigerator had no temperature control knob and had to rent a working one. Carpet was moldy throughout because only 1 small cadet heater for the entire apartment aluminum wiring that gets really hot and your stuck in a year lease with no reference or 2500.00 security deposit won't be refunded. Gutters are not cleaned and overflowing every time it rains. Neighboring kids with no supervision and take sticks to your vehicle paint. Neighbor with master key to your home and uses it when you are gone. Umbrella doesn't manage the property they only collect your rent. If they took the time to manage the property they would have turned the unit before you move in. If you refuse the property because of the shape it's in. It's court time. More money that you can't afford and you are homeless and the money you gave the won't be refunded. You never recover and now homeless. Ruthless money hungry RUN AWAY read more

Rude, inhuman, unforgiving. I lived at Fountain Villa--formerly owned by Princeton Property Management--that Umbrella bought out. Previous property management was amazing and were very kind people. Umbrella took over, immediately raised the rent, started auditing accounts from before their ownership, and started hanging violations and notices on doors like that was their sole purpose. I did not have a single positive interaction with anyone in the corporate office, nor our site manager, Lesslie. Lessie was horribly rude, very condescending, and unwilling to work with me. As an example, my dishwasher broke and started leaking everywhere during a cycle. I did my best to clean up the water and shift around the dishwasher to try and clean up the water underneath. Lesslie decided that I had "disassembled the dishwasher" and charged me $150 for repairs because her maintenance tech took an entire day (about 6 hours) where she "tried to fix" the broken part that she ended up just having to replace. Lesslie then also charged me a $75 late rent fee from before Umbrella owned the property. This was all during Christmastime. When I asked for some grace on repaying the fees due to the holidays, I said to Lesslie, "I would hope you would be understanding that this fee will set me back and will make it much harder to get through the holidays," to which she replied, "oh will it?" in a snarky, condescending, mockery-like tone. To make matters worse, Lesslie, and her boss Kelsey, then tag teamed me and told me, essentially, that if I didn't pay the fees according to their timeline (which I tried to work with them on), I would be evicted after nearly 5 years of tenancy. I had no previous issues until Umbrella took over. All in all, I ended up moving out due to the treatment from the employees at Umbrella, as I no longer felt safe being a tenant. I never knew when the next notice would be posted on my door, or what charges/rent increases I would face. Not to mention that all of the amenities included in my rent were closed nearly the entire time Umbrella had ownership. They would even close the pool for the entire property if they noticed that one person was in violation of the pool rules. Felt a lot like "the entire class gets punished for the actions of one." Their "management" is laughable! This company is absolutely criminal, and their staff are nothing short of heartless and disrespectful. It's one thing to work for an awful company and still be a kind human, it's another to work for an awful company and perpetuate the narrative by being an awful person. Do yourself a favor and find a different rental company. read more

I have been dealing with them for4 years due to loud and obnoxious neighbors and now they tell me they can't do a thing about his noices it's to bad but I will be breaking my lease to get away from his noices read more

I have had a maintenance request for 3 weeks and told 2 maintenance workers personally about my shower not working. still needs to be fixed. read more

Moving in, living at Heron Meadows no problem. Moving out, Corporate will find any excuse to steal your deposit. Ellen the Admin Asst in my opinion is not worth her salt. Having been a landlord, this is not how you treat people. It is no wonder the preponderance of reviews are 1 star. read more

I live at West Hills Village, so I am having a strong issue with next door. Doing drugs, being loud, and tried to break into my apartment and flooded my pipeline. LEA the head manager only gave me one day renters credit. That's fucking it one day? I have been dealing with this crap for more than a day, I lost sleep because of them and umbrella wouldn't do anything about it. I feel like I should get a month at least. Don't trust umbrella they don't have your back and are cheap. read more

I rented from these scammers two years ago at a property called "Awbrey Pines on the Butte". I have a 35 year flawless rental record. After returning from vacation, I noticed a pool of water resulting from a leaking toilet tank. I called the after hours service right away. More than an hour later, some maintenance moron named Dave called me back screaming at me about how I was going to be responsible for the charges. They have left me a notice to pay $3500 or leave. Guess which one I picked?!? DO NOT rent from these relentless scammers. They do not maintain the property or units. They constantly request to come into your unit for BS reasons. They lie and refuse to put things in writing. Save yourself money and aggravation and find another place. read more

we have lived in the same place for over eight years. When we moved I told management that the carpet was not good. It was old and dirty. Our cupboards are rotting and there's mold in the bedrooms and on the ceiling that have to constantly clean. We were without hot water for over a month. Come to find out we had a foundation leak. management dragged their feet to get a plumber out. I have been asking for upgrades in the unit for years then today I get a notice that they're raising my rent $139. Why is it OK for management to raise my rent. I always get a excuse. We don't have it in our budget. I would never recommend umbrella properties to anybody they're slumlords. read more

I would give it a zero! Management is ridiculous. We had several managers in the course of 2 years. Even if you do everything they ask, you still get screwed. Do yourself a favor and find a different property management company. read more

I'm so angry with this company! I had a roommate for 3 months, she opened a storage unit in the apartment complex. When she moved out she left the item in storage, I had to pay the fee's and take out the item by myself! I requested a refund and was denied!! I threatened to take them to court! Also raising the rent yearly!! I seriously can't wait to find a better rental company! If anyone knows of a better and cheaper than umbrellscamsareus!! Please let me know! read more

If I could make a zero star rating I would! These people are losers all the way around! We still live here but we have not had anything looked at and we have been without a dryer for over two months! They say they have no maintenance personnel but I still see people working on our properties! This company sucks! They used to be a good company till it got sold. I am getting away from this low grade property management company and I will go homeless before I rent from them again! Yes, it's that bad! read more

DO NOT RENT FROM HERE. By far and way the worst rental experience i have had. I moved in to literal used tampons on my front lawn, was met with extremely rude and NONCOMMUNICATIVE staff and have had FOUR different property managers in the course of not even a year and a half. the front wall of my apartment was literally filled with water from the dilapidated state of the place that it started growing mold on the walls. The same thing happened with a "leak" in the bathroom and i have lived with a hold in my bathroom for nearly four months now. They still had the audacity to raise my rent. I paid $1100 a month for a place that is constantly falling apart and staff that will not respond. they expected me to pay a full months rent on my last month when i am leaving on the 12th. DO NOT DO NOT rent from here. read more

The complex we were renting from was bought by Umbrella in 2021. Since it was bought out, we have had the worst experience of any apartment. The management (in the main office in Coburg) was very rude when asking for simple things like receipts, and would talk down to us like we were beneath her. On top of that they lied about not recieving our payment, only to "find it" after we told them we could track the deposit since it was a money order. After we moved, we recieved less than half of our deposit. When we got the form back, the things they charged for were all lies. Despite us having pictures to prove they were lying, they kept the majority of the deposit. I would never recommend renting from them. They will cheat you out of everything. read more

https://www.google.com/amp/www.kezi.com/templates/AMP%3fcontentID=504839082 News story on their black mold problem read more

I would give 0 stars if I could. I was supposed to be the new property manager of a complex in Springfield, which required me to be on site. However, due to their "policy" I would also need to pay market rent. $1095 for a one bedroom. That is a reasonable price for a NICE one bedroom. The unit they wanted me to live in smelled HEAVILY of mildew. The maintenance man told me not to have any furniture touching the walls, or it will grow mold. That is unacceptable. I could smell the dinner that my downstairs neighbors were cooking as if it were in my own apartment, and I could hear them even when they were whispering. The building is so low quality, but prices are not even low in comparison. This is the case with all of their rentals, so don't even bother with this company. read more

Owners sold all of their Albany rentals with out notifying tenants. I only found out because they sent out bogus 24 hour notices to enter for "maintenance" and the folks who showed up where a real estate agent and a prospective buyer. We had received other noticea like this when we werent home and it makes me incredibly uncomfortable to know that this company probably let strangers in my home with my dogs with out proper notice. Many tenants had no idea the property was for sale. read more

I actually can't believe how terrible Umbrella Properties was to deal with. Even after seeing all the bad reviews I still gave these people the benefit of the doubt and believed the mistakes being made were unintentional. After renting through them for two years I fully believe they are trying to rip people off. Rent being raised every year by $100+ dollars with zero improvements and a complete lack of communication is just ridiculous. Every property manager hired in the time I lived there were unhelpful and acted as though I was an inconvenience. I got towed from the parking lot because my pass had fallen from the rearview mirror and even after explaining what had happened and them knowing that it was the car I had given them to be put in my files they still made me pay the full $450... for ONE day! With no apologies. I've moved from apartment to apartment regularly over 9 years and have never been treated the way I was with Umbrella. Then on top of everything else when I finally decided to break free and move out they made the process stressful and confusing. NO move out instructions were provided and they never even gave me a final move out date on paper. Once I had finally moved out the property somehow "didn't receive" my forwarding address and when I called to give it to them they said I had to call Umbrella in order for it to be official. So that's what I did, but they told me they needed it in writing and to email it over to them. After emailing it and asking multiple times for a confirmation that they received it I got no response. A month later after my move my wife contacted them to check on the progress of our security deposit return and sure enough they claimed that they didn't receive it. My wife was told that she had to be the one to email it since she was the main one on file... but guess what?! Neither of us were ever told that! So now we're here waiting for a check that they mailed to our previous address and they're going to charge us $35 if we try to put a stop on the check. Absolutely ridiculous! This place is a nightmare and it's very clear that they are trying to scam people out of their money. read more

The landlord from woodland creek is completely rude. Her name is Vicki. Horrible experience with her. She was a very demeaning and condescending woman. This place looks like trash. There is garbage cans overflowing with old furniture. The window screens were coming off. There were cigarette butts everywhere. Gross place. read more

Horrible, terrible landlords. They trick people into thinking they have low price rentals. But you put large deposits down. Every time the lease is up they raise it 20% and offer longer leases to "save you money". They RIP off property owners by claiming to do maintenance they never do. They dont repair in a timely manner..but say they did. Blame damage on tenants. Lie about work they've done when tenant moves out and keeps most of the deposit money. (Even when you did ALL repairs and replaced all light bulbs, caulked, patched wall scratches, etc..) The topper...they bully tenants, push long term ones out, and threaten legal action if they change the lease and insist you MUST sign new one...even if you already are on one. NEVER rent from them!!! read more

I didn't get to view my apartment before I moved in. After I had moved in, I realized multiple burn holes... in EVERY room. They couldn't have changed the carpet before someone moved in? It was so old there were barely even carpet fibers to the point vacuuming had to be done on "bare floor" setting. After living here for 2 years, we noticed our paint started peeling around the window in the bathroom. Layers upon LAYERS of paint were layered over black mold. I'm not blind!! So we left. Not only did I NEVER get my deposit. They claimed I was getting 125 back out of 750... because I left 3 dressers and some clothes behind? This is the most illegal, un professional company I have EVER had to work with. And I hope NO ONE has to go through what I did. Worst company and worst service of my life. I can't say it enough. My anger may never rest. 6 months... still NO deposit. Thieves. read more

I rented an apartment in Maple Manor. It was my very first apartment. I have a fatal progressive disease. I was late on my rent. Not super late. However I was taken to court. Treated rudely. They never fixed anything that I requested. Basically I feel Umbrella Property is a slum lord company. I won't rent from them EVER again. One of my neighbors told me, "I was too nice and pretty to live there". It was kind of sad. Nothing was ever fixed. I feel like this company preys on the vulnerability of the low income. read more

This is by far the worst place to rent. None of them care about you. They raise my rent every year 100$. Pandemic or not. They literally do not care. The houses are small the staff are rude and even if you have a maintenance emergency they will not come. read more

I moved in and the carpets were piss infested from the previous tenants animals. I was told they couldn't just change the carpet that inhale to complain first. I got new carpet then the neighbor turned on their bathroom sink and it blew out my side and flooded my apartment, ruined the new carpet. Their are roaches and black mold everywhere! The place has been exterminated twice and we still have roaches! Can't wait until our lease is up so we can get out! I would not recommend this place unless your desperate! read more

I rented from this property management at one of their apartment complexes in west Eugene - it was about four years ago. Three good friends of mine rented from them until recently. So read this with that in mind. I have quite a bit of experience and first-hand knowledge about Umbrella. Issue #1: In 2016 Umbrella sent out a sixty day notice to all tenants saying they were going to raise the rent substantially - it varied slightly with some tenants but the average raise was $110. Virtually everyone received a notice that rent was going up over $100. In past years, such as the one year I lived at one of their apartments, the raises had averaged $15 per year. As a result of the $110 rent increase, the vast majority of tenants were forced to move out. This included three of my personal friends who each had their own rented one bedroom at an Umbrella property. Umbrella apparently instructed the front desk people to give excuses, the most used one being, "This new amount is the fair market rate for this area now." Frankly, all you have to do is look around to see if $1000 a month is the "fair" market rate for Eugene for a one bedroom. It isn't as of 2017. The fair market rate for Eugene is currently $881. See http://www.deptofnumbers.com/rent/oregon/eugene/ Issue #2: Umbrella uses deception to hold onto deposits after people move out. This happened to these three renters who are friends of mine. The most noteable is a friend who lived there for fifteen years and left the unit spotless. He was charged for installation of new carpeting and said he would lose his entire deposit and owe an additional 550 for the new carpet. . What does Umbrella expect from a tenant who kept the same carpet for fifteen years? He never caused trouble and was an easygoing man. He was so easygoing that he was well liked by other tenants and - even more impressive to me - was tolerant for fifteen years toward a lacking maintenance staff and yearly rent increases beyond the norm. I personally had seen the red flags after just a year there and moved out long before. I got most of my deposit back because they know I am a fighter and have attorney friends. Issue #3: Umbrella knows that people desperately wanting to leave California will pay the higher rent. Possibly more than half the new tenants are from California, where rents are very high. There are few apartments currently available in Eugene and Umbrella knows that. This is speculation, but they may be driving prices up by joining with other local property management companies to delay or stop new construction in some cases. Issue #4: Currently on Yelp, Umbrella has all one star reviews. Because Umbrella is owned by very wealthy Mormons, they are perfectly capable of creating reviews on Yelp and Google. You can expect that in the future positive reviews will begin showing up here, in response to the alarming amount of negative reviews. Issue #4: I had no personal gripe with Umbrella when I left one of their units for another unit which is owned by a much more reputable company. I left there because it is a dump and is poorly maintained. (See issue #6). Umbrella gave me back most of my deposit, and then gave a good recommendation to the new landlord, which I rightly deserved. This review is on behalf of three friends who Umbrella, three years later, almost forced out on the streets by, first, raising the rent over a hundred bucks with 60 days notice in 2016, and second, keeping their rent deposits afterwards for entirely unethical reasons. Umbrella has changed and become, to put it politely, greedy and dishonest. Issue #6: Umbrella properties are poorly maintained and their maintenance staff are slow to respond, and do haphazard work when they finally do respond. Most of their rental buildings are old. They repainted at least two of their properties in the last two years, in two tone paint colors. This was like candy coating crap - pardon the expression for lack of a better term. Primer was poorly applied and little prep. This was a gloss over to raise the rent $110. Carpeting is very cheap and mostly has little to no underneath padding. Heaters are old and not energy efficient. Many of their properties have windows that are two frames combined and not actual double paned windows. Mold an issue and renters are fully responsible for it - which is legal, but when the mold is between the two old window frames? Renter beware: When you see this kind of white wash taking place at your Umbrella rental property, brace for your rent to skyrocket way above market value. You decide. read more

We've been with Umbrella Properties going on 4 years now. Other then a few snafus we have had a very favorable experience renting from them. Maintenance is quickly addressed and handled. Even after hours and weekend emergencies. The properties are older and def have wear and tear but they do whatever we need to keep everything in good working condition. They do raise the rent yearly, and it gets steep. Frustrating to get slapped with such high rent raises since the property doesn't get any bigger or better. They were fair with our security deposit return from first rental. read more

They lied to us, lead us on for days. We understood that "The Crossings" was hard to get into. However; they told us one of the other MULTIPLE places could work with us. I spent the time to do the applications. Explained that we have a wrongful eviction on our record. My husband was talking to Linda from the place. She made him jump through hoops! We were stressed and had to move fast.... We were COUNTING on this place to take us for one of there MANY MANY PLACES. The day before our last day at the house she told us she cant work with us. My husband said she was cold and mean. If you have any eviction on your record like most young Americans do, even off its put wrongfully and you never knew about it like us. Don't even bother with them. They do sweet talk, get your hopes up, lead you on, then CRUSH YOU! Look elsewhere, don't even bother. Their jerks. The sad thing is, i rented from them in 2006 at a property in Bend. I loved that place. But i will never EVER tell my friends or family to go to them. In my opinion their scammers and I'm glad i never gave them money! read more

DO NOT MOVE HERE. We moved to The Crossings when we first arrived in Eugene and the entire experience was a mess. The apartments themselves are fine, but really overpriced for what you get. They only accept money orders, meaning that you have to go and get a money order to pay them, even if you only owe fifty cents. Management is rude and unhelpful. My car got broken into within 3 months of living here (others experienced this as well). Our neighbors were incredibly loud and had domestic disputes constantly. The stairwell was full of garbage. The office charged us $50-75 at seemingly random intervals (but wouldn't tell us that there was a balance on our account until we needed something). My pool/gym key also randomly stopped working about halfway through the lease. We cleaned for an entire day when we moved out and got less than half of our deposit back. They took points off for ridiculous things too- the window tracks being dirty (I cleaned all of them thoroughly twice) and the closet "guide" being off center (whatever that means). Add in the fact that this place in 30 mins either direction from the center of town (so it's really inconvenient to get anywhere), this whole experience was truly just a nightmare from beginning to end. You do have winco literally right next door, which is convenient I guess. But that tiny perk is not worth living here. Stay far, far away. read more

It seems obvious why this management company only has horrible reviews on every platform possible. I've had a bad experience with Umbrella Properties and I HAVENT EVEN LIVED THERE. I wanted to move from my current apartment to somewhere closer to my family. I applied through umbrella properties (with my boyfriend and I having no criminal record, no evictions, good rental history, together making 3.5x the rent, above average credit scores AND a co-signer) and didn't hear anything for a week. I sent Mr. Dale an email regarding my emotional support dog (I have an RX) and I got nothing... emailed him two days later asking him if he got my app (two days after applying) and got nothing. So I give them a call and the front office/reception girl is snotty and rude... and Dale said "I've gotten your emails but haven't got the app yet". So he is completely ignoring us in general. So I ask him some questions and he answers super short and flat, seemingly rushing off the phone. Then I call their office everyday for about 3-4 days for some answers and every time he "just walked out of his office". If you don't want to rent your properties out, just say it. frustrating and I have given up on Umbrella Properties and made a different choice. read more

These nitwits are charging me $250 just to stay there for TWO DAYS past my month term!! I KNOW it doesn't cost $125 A DAY to live in a shitty apartment with rats in the walls, water leaking and green stove, countertop and floor older than I am, right from the 70s. Nothing but greedy, gross scammers. read more

I have lived in an umbrella managed property for over a year now. They did not clean or repair the property before we moved in, riddled with fleas, took three separate bombing to rid the infestation. Any maintainance request is basically ignored unless you call back and bother them, in which case they are very rude. The same repair has been made three separate times with no fix. The list of things I found wrong with the apartment didn't have enough room on the given amount of space and I continue to find damage that I missed upon moving in that I am afraid will be used against me when I move out. They let homeless people in trailers stay behind houses and on the street. Homeless people often rummage through my trash at my front door, there are constant break ins and crime including underage drug use and broken bottles in the park associated with their properties. This rental isn't even cheap almost 1200 for a two bedroom, for that price I would appreciate a sense of urgency when asking for important maintenance and repairs. read more

Horrible property management. Doesn't even deserve a star. We will be filing a lawsuit against them soon because they are stating that we still owe them money for rent two months after we moved out. They also think it is okay to charge the same amount of rent for a 70's apartment complex as is being charged for brand new apartment buildings. read more

Were moving from Southern Cali to Eugene. We used to live there now returning. They said they would work with us. When i asked about down deposit and rent it averaged to $1,200. We finally got approved now the price is $2,313 for an extra deposit of $915 dollars for being out of state. Never had to do that ever for a move. Dont rent from them. read more

Where to begin? First of all I live at Fairfield and on multiple occasions my manager Debbie has accosted me, followed me, giving me dirty looks and asking me questions about my service animal and my clothing. She is beyond help and exhibits all signs of a methamphetamine addict. Then there's Teresa, (she's in the main office,) who is unprofessional, condescending, ignorant of landlord tenant laws and blatantly disregards concerns brought to her attention. I am filing a suit pending on the response I get from the "big boss" Scott. If any other former tenants would like to join me in suit it will be for discrimination and violation of the ADA and FairHousing Act. read more

Horrible company all around. They are terrible about maintenance and their apartments have 70s linoleum/fixtures and dishwashers from the 80s. Not to mention I have an oven with a failed thermostat they'll never fix and a downstairs neighbor that vents cigarette smoke (which they allow) into my personal space. They even have allowed a tenant to remain who has verbally assaulted two senior citizen female residents on separate occasions!!! I literally had to get a lawyer to help compose a letter to protect my rights from a 2 pack a day cig smoker they once moved into the unit below me. I Literally had my walls turning yellow from the downstairs smoker. The laundry facilities are almost always filthy. Downstairs units in particular suffer from black mold and I know a former tenant who suffered severe health effects from living at Southtowne apartments managed by Umbrella properties. They favor cigarette smoking tenants and your non smoking rights will be frequently violated (with a smile of course per the umbrella way). I rely on section 8 housing and unfortunately umbrella is the landlord you have to deal with. So much turn over with the on-site property managers it's absolutely ridiculous. There is no continuity in management and they will raise your rent every single year without ever improving upon anything. If you have any other options please spare yourself the misery of dealing with Umbrella. read more

They are scamming thieving lying horrible people. After being perfect renters for two years and being told on our walk through that we would only need a $60 blind cleaning, they decided to steal $800 of our deposit. Apparently they pay their extremely slow maintenance people $71 per hour. read more

Avoid these slimeballs at all costs!!! I moved into one of there apartments less than a year ago. After a few weeks there I saw, first one, then several mice running around in the kitchen area. I went to the Apt. Manager and she suggested that I must have left the door open and the mice got in that way. Soon there were dozens of the little things. I went and got some glue traps and caught a bunch of them myself. Only when one of the maintenance workers saw me carrying the trapped mouse out (still squeeling) to the garbage did they finally come and fix a big hole in the wall that was behind the stove. That was where the mice got in. A few months later I noticed that I could hear my toilet making 'gurgling sounds' and my apartment smelled like a sewer. Again I went to the apartment manager and she suggested that I just hadn't taken the garbage out or left some food laying around. I checked for all that but the smell got even worse. Finally I got her to come over and the lady next door caught her first and mentioned she had the same problem. Apparently their septic system had backed up. They fixed it for a while but it happened again a few months later. Some of my neighbors were forced to stay in motels until they got around to fixing it, which took about two weeks. I ran into one of the former assistant managers just a month ago and she said she had to quit because she couldn't stand working around such 'dishonest and mean people' anymore. read more