I have had to got into the branch many times. My luck Nellie has always been the teller to help me…read more She always has a smile and a pleasent greeting. She is very courteous and professional, it is a pleasure to work with her.

I'm just about done with this bank. Every time I sign in from my iPad, the security code does not…read moresend to my phone. So...I have to wait 7 minutes to try another route. I try to send the code to my email, then when I come back to the sign in window & it reverted back to sign in. Again I have to wait another 7 minutes to try again! I'm just trying to pay my bills for cryin out loud! NBA is the best bank I had up until now.

Briana my Lender was able to help secure me the lowest interest rate in Arizona, and she made the…read morewhole process so easy. My girlfriend in the previous year also had a wonderful experience here, so I had to check it out. I'll be back for my next vehicle. She also helped guide me in efforts to better my credit score. They really do take care of you here!

I joined in 2006 and for years and years I never stepped foot at a branch. Due to personal matters…read moreI have visited this branch about 4 times in the past few months. The staff is very friendly and professional. Briana Hughes has helped me greatly. I stopped by for a complicated personal matter and she was caring and compassionate, and helped me find a solution for my issue. They provide some additional services for members, which include document shredding, and cashing out coins (with no fee if you select gift card).

Love this branch! Always super helpful and quick. Easy to access this location and beautiful inside…read moreand out as well. They call you by name and remember your name! So refreshing and kind.

Unfortunately, I had a horrible experience with Midfirst Bank. I applied for a new checking account…read moreusing a promo code that entitled me to a $350 bonus. I had a Midfirst Bank account in the past and did receive the bonus. You are able to get the bonus again as long as you did not have an account in the past calendar year. I must note that when I opened the account online they indicated that I was able to get the bonus so I proceeded to fund the account and set up direct deposits of my paycheck to the account. At this point everything seemed to be in order. But shortly thereafter the horror began when I was unable to access my account online. After numerous telephone calls and a lengthy meeting at the branch of multiple hours speaking to a number of associates who in turn initiated telecons with company tech specialists, they were finally able to set up my online account. At this point, still no communication from them that I would not qualify for the bonus. So months passed and I never received my bonus. So I made a number of telephone calls to the customer service department, but to no avail as no one there could validate my identity. I was forced to go to the branch to validate my identity and get a "secret" word so that they could speak to me over the phone. It was insane, inane and prehistoric in terms of modern banking. So this is when it gets really rich. After having endured all of this hassle and all of the wasted time and energy, they turned around and told me I was not entitled to the bonus. They strung me along for all this time and then told me that the whole reason I opened the account in the first place was not coming my way. I was incensed. I spoke to a number of associates and the branch manager and they did not budge and refused to give the bonus. In sum, please learn from my experience and steer clear of this bank especially if you are hoping to get that $350 bonus, a promotion that they continue to push to this day. Caveat emptor: steer clear of Midfirst bank!!!!

24th Street and Camelback Location has the best employees!!! Keep up the great customer service…read more Joe is my Banker and he is amazing I would recommend him if anyone is looking for great guidance.

An ATM without cash is unacceptable! Especially when it isn't a drive through…read more The person who walked up after me said it is often down.

Best Community Bank in town! Great management and Staff!…read more Voted #1 Community Bank in Arizona 3 years in a row, by Ranking Arizona.

Wow, after reading the reviews here on Yelp I decided to…read moreopen a bank account at Pinnacle. All I can say is wow! I've never been treated so good by any other bank. Nicole was great. Personalized attention and a free checking account. Personalized the way it used to be in the old days.

Yes, it is a bank but it is my neighborhood bank that has fast friendly services. Besides teller…read moreservice they offer all banking services to meet your needs. This location is on the corner of 7th Street and Glendale. Across from Walgreens. There is plenty if parking and a drive thru for quick access to your cash. Majority of the time I have used the services for drive thru but I have had the opportunity to stop in several times and met with the friendly staff. Never had any problems only to receive outstanding customer service.

Personal bankers would not get off the lazy butts to help me so I closed the account.read more

Again, I received great service from senior banker Leslie. She made it simple and easy to set up…read moreanother business checking account for me. A new debit/Visa card was personalized and handed to me during the same visit. I also like the fact that the employees aren't pushy in selling you their new products in person or via text or email. Thumbs up review!

Can in because I lost my wallet. I have two accounts the banker linked newly issued cards to the…read moreSAME account this is not requested. Not what we talked about when I came in to get it corrected the banker did not take ownership of their mistake and instead stated that's what I wanted. Nope that is not what I wanted. Always a wait here too 20 mins for anything. After this experience with Wanda the personal bank here and being with bank a decade a be exploring new options. This mistake destroyed my budgeting.

My local bank, always helpful and patient. Very close to me so very convinient. I can always count…read moreon getting help and getting in and out fast.

Let me start by saying I do not blame any employee that works at this local branch. They did not…read moreinstall the ATMs. But I am furious with whatever genius decided to add heat sensitive computer ATMs in Phoenix, Arizona during the summer. Not only has my card got stuck in the ATM. It has also deactivated randomly. It was crazy when I was depositing money due to the heat& this ATM. Not only did it freeze it did something that they couldn't explain it deactivated my card even though on the app it said it was just fine. It was wild actually I cried lol. I'm so tired of seeing people struggle and panic because they can't get their card. They can't get their money out of that ATM. It's absolutely ridiculous. They were just fine before they replaced them with some fancy modern nonsense that is heat sensitive in the desert. It is 110° with the sun beaming down on your computer screen, honey. It is not gonna work out. Please fix this. This is ridiculous. I shouldn't have to panic every time. I need to deposit some money or pull some money out that my card might get stuck. And if you do not bank of Bank of America, don't use this ATM because if it eats your card, they basically probably won't answer the phone that you usually don't. I seen a lady there literally crying because she couldn't get her card out and I told her it happened to me just recently it keeps happening. It will freeze and then leave your account wide open and then you have to stay there for as long as it takes for it to unfreeze it is diabolical come on Bank of America whoever program these ATMs needs to go back and really be serious right now. Why would you install heat sensitive ATMs in the desert is wild to me??!!!!

Convenient location nearby the Arrowhead Mall. The staff is friendly and the inside looks nice and…read moreclean. The ATM is covered and outside for easy access.

I'm updating my review as I did receive my payoff notice on my auto loan. Sunwest is saying I…read morenever called or emailed. The calls would never get answered and a recorded message would say computers down, no way to leave a message or record of my calls. As far as emails, I sent secure messages in my SunWest email box. They are there as sent but never answered. I'm good for now. Just disappointed in lack of communication.

Let me preface this with I give Wells Fargo as a whole LESS than 1 star, and am so sick of ALL…read morecorporate banking entities that I could scream. However, this 5 star is for Natalie (or Nathalie - unsure over the speaker) and her customer service during what I imagine to be a firestorm of angry customers all day since Wells Fargo is no longer doing cashiers checks through the drive through and you must go to a location that you are allowed inside. (Which is like 2 in a 10 mile radius - and in PHX, thats frustrating). I was not rude, but very short in frustration and she was very kind regardless. Great job girl, & I'm sorry for being short as it's not your fault. You have wonderful customer service!

So walked in to get help with an insurance check that has this bank named on the payee. Manager ask…read moreif she could help, showed her the check and she told us she was training and if an appointment came in then they were first. There is only 4 people in the whole bank and it is 1 in the afternoon. One teller, one drive through teller, one manager, and one person sitting at a desk doing who knows what. But we cannot get any help. Now we are the only ones in the bank and still cannot get help. THIS PLACE SUCKS!!!