I am still waiting to hear back from your team.
This is my original review. I will keep posting until I get a reply.
Food cold, unsafe food practices, terrible atmosphere, even worse customer service.
I had the worst dining experience of my life at the Umamido Ramen restaurant in Antwerp last night.
Our food was cold. The broth was cold, the tofu was cold, and the egg was cold. Not only that, but there was audible arguing between the manager and the kitchen all evening. Mistakes were being made all night and the arguing got to a stage where everyone could hear it. At one point the manager and the chef were arguing because a food item had been sent out twice. I could also hear the kitchen complaining about customers, as well as the manager and the waiter complaining about the kitchen staff.
I also witnessed unsafe food practice. I saw the chef take food out of another customer's ramen bowl, under the manager's supervision, because the kitchen had made a mistake and the dish had been sent out. It got so bad that we had to wait for our bill because both the chef and the manager were removing items from a ramen bowl due to the mistake.
Because of everything that happened and because our food was unsatisfactory, I asked for a discount. When paying, I also told the manager that my tofu and egg were both cold. He told me it was meant to be cold and then accused me of bribery. I was genuinely shocked by this accusation, which is a very serious thing to say to a customer. He said it sounded like I was bribing him.
This is really poor customer service. Not only did we have a bad evening, but the manager made it worse. I would like to hear from management about this. read more