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    Ultra Clean Car Wash

    1.5 (80 reviews)

    Services - Ultra Clean Car Wash

    Car wash

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    Worker bringing duct tape after he physically pulled the bumper off of my car

    In short: **Do not go here**. I brought my car in for a basic exterior cleaning. It should have been a total of $14, but will now cost hundreds in repairs. Your car will be damaged and they'll deny any of it being their fault and will refuse to reimburse you for any damages caused by their machine, or *themselves*. I now have to contact my insurance and/or bring them to small claims court in hopes of seeing any reimbursement for the damages caused. Fortunately I have video and audio recordings of the entire situation, so hopefully this becomes an easy claim. Full story: While going through the wash my wife and I noticed the machine felt **extremely harsh** on the car. When out of the wash, three workers quickly went to our car, with two spending an inordinate amount of time wiping the driver and passenger side. The third went to the back of the car and within seconds we heard a lot of banging on the passenger side by the trunk.. We thought that was unusual. I tried to get out of the car to check, and one of the cleaners went back and started wiping my window. I told them to move as the banging continued and checked what was happening. One of the employees was frantically trying to re-seat my bumper on the side of the car by pulling, pushing and forcefully punching it, but he had it aligned completely wrong, so it wasn't setting in and was damaging the bumper even more. In an attempt to smooth things over he tried duct-taping it. I asked for the manager to come over. The name he gave was 'Berra' and he's the one with the unfiltered face in one of the pictures. I asked him to simply refund the $14 I spent here, to which he replied he had no access to the cash register, and I had to come back in a couple of days for the owner("Kevin") to arrive and refund me. This is a business that takes cash and card, and this guy told me he had no access to any cash to refund my purchase. Instead, he looked at the bumper, said it's 'just out of alignment' and that my bumper was 'already like that'(NOTE: This issue was on the rear passenger side and not once did he see that side before this happened), and him and one of the workers proceeded to **pull my bumper off it's hinges**, completely shattering the bumper casing that was screwed in and holding the rest bumper to the wheel well . They then started pounding the bumper back on before I told them to stop. The rear of the bumper was completely misaligned. I ended up out $14, now with a completely cracked bumper, duct-taped, and rattling in the wind, and likely a several hundred dollar repair bill. In this whole ordeal I didn't ask them to try and fix any part of my car after their machine popped my bumper. I simply asked them to reimburse me the $14 I spent and I'd go on with my day so I can resolve this myself. Instead they turned what could have been a small annoyance into an endless stream of lies and a several hundred dollar problem for my family. All while denying any responsibility and claiming that my bumper was already broken and falling off before the car wash. If you read this far, hopefully it's clear you should stay far away from this place.

    I just had the worst car wash I've ever had in my life. I should've looked at the reviews before I went here. I got the diamond wash. And my car was still filthy. I had to ask them to touch up all kinds of spots. And then when I left, I realized there's still a ton of spots that aren't clean. The wheel wells are still dirty. Tires look like they weren't washed at all. There's dirt behind all the doorhandles. Behind all the mirrors at the top of the back window. All around front and back end is still a mess. The inside doesn't look like it was touched at all besides the mats (which the bguy ran over when pulling my car out). I have to take it to another car wash and have it cleaned again. What a waste of $30 plus tip.

    Vince C.

    If you need to clean the salt off your car for the time being then it's fine. But if you're looking for a place that's going to actually clean the car, then probably not. Paid for the vip special about 35 bucks, give or take. The outside wash was decent. The inside clean was ok when it came to larger surface areas. I don't like the fact that the shift knob and steering wheel was slippery from whatever cleaner they put on it it was greasy looking and feeling. What bothered me the most was the obvious coffee spill right on top of the cup holders that could have been simply wiped away. I know this wasn't a detail it was a simple clean but at least clean the obvious and clearly visible stuff. I would come back for a simple salt clean but wouldn't for a car that I actually care a lot for.

    This is my passenger side door nearly ripped off thanks to Ultra Clean

    Stay away from this car wash! I brought my car here for a wash and vacuuming. After my car went through the wash it was not removed from the belt, the passenger side door was opened for cleaning when the track started to reverse, my door hit a pole in the garage and was nearly ripped off. Below are pictures of the damage done by Ultra Clean. My insurance has paid for the damages. Ultra Clean has continually ignored my insurance company for reimbursement and now they are taking legal action. The day it happened I spoke to Kevin who assured me he was taking "100% responsibility for what happened" (his exact words) and gave me his phone number for my insurance to contact him 914-406-9335 but as I said already he has done nothing but ignore this incident. Also my insurance increased because of their stupidity.

    Carpet still has stuff on it.

    Horrible. The website States 15.00 for full service car wash. HOWEVER when you get there and pay its base price 18.45 plus tax. No one inside to talk to. It took all of maybe 5 minutes to complete. No wipe down on console crappy job with vacuum. Didn't even move the seats back to vacuum. Irts a rip off. Should have read the reviews before I went.

    Dirty under handles

    I'm not sure if I didn't ask for the correct services but even as a basic car wash it was completely unacceptable. Most of the dirty was still on my car. When the gentleman let me know my car was ready, I could see the dirty from far away. I ran my finger over it and showed him that it was still dirty and he just wiped that part down. The blue soap that was used was still running down parts of my car.This is just a poor excuse for a car wash. Whatever they used to clean out the windshield leaves a horrible streak. This is the second time I've been here and the last. This time I wanted to give them the benefit of the doubt but it is 100% not worth it. I'd rather travel to Mr. Bubbles in Elmsford.

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    2 years ago

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    11 months ago

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    3 years ago

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    1 year ago

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    3 years ago

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    1 year ago

    I paid $30 for internal and external clean. They are lazy!!!! Nothing is cleaned inside. I will never come back ever again!

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    3 years ago

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    3 years ago

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    2 years ago

    They didn't clean the car at all and it looked like finger prints on the windows and the inside is still messy and they didn't

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    5 years ago

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    4 years ago

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    4 years ago

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    2 years ago

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    4 years ago

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    3 years ago

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    5 years ago

    Full service, but, dirt was left on all sides of the exterior. Interior was a fast wipe not to my satisfaction.

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    4 years ago

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    7 years ago

    Business owner information

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    Kevin H.

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    5 years ago

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    3 years ago

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    4 years ago

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    4 years ago

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    8 years ago

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    10 years ago

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    5 years ago

    Good service at good prices. Discounts for seniors and ladies day! Pleasant waiting room.

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    4 years ago

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    4 years ago

    The worst yet, I know they aren't the best but they suck. After paying 30.00 I still had clean up after them stay the hell away.

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    5 years ago

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    8 years ago

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    7 years ago

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    5 years ago

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    3 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    11 years ago

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