If you think outstanding customer service is a thing of the past, you need to try Ultimate Limo. I needed to arrange for pick up from a surgical procedure and called quite a few companies. Not only did Ultimate Limos offer the best price, but Andy and Carol were friendly, funny, reassuring, flexible and accommodating with all my concerns and special requests. I have been blown away by my interactions with them - as well as their efficiency with email confirmations, updates with changes and more. Wow! I'm already looking forward to finding reasons to use this company again in the future. read more

This is my first review. I am not one to complain, but after the service we received from the owner, we felt it was worth sharing. We selected and reserved a party bus for 20 for our son's prom a few months before and on the day of the prom we got a different bus that was falling apart. We were so embarrassed with the arrival. A different bus which holds 35 arrived with tape wrapped around the driver side mirror to hold it up, AC not working (kids texted the whole time they drove for the hour up to their destination saying how hot it was-- which when I called the owner said they kids were at fault and touching the AC), and the bus paint worn down... point is we did not get notified on the change and did not select this vehicle. When we called the owner was upset and said that that a bus broke down and he had to adjust his schedules and was doing us a favor by not canceling and giving us a larger bus that holds more people. And had the audacity to ask if we wanted are money back... if so he would call the driver to come back because others wanted a bus. The nerve, especially since our children were on their way up to Orange County for prom. I am optimistic and easy going person, but this was not professional or acceptable at all. We do not recommend this company at all! read more

I contacted Ultimate Limousines for a pick up at LAX and transfer to Disneyland. When I arrived at SFO I was informed my flight was cancelled. I was put on a another flight but didn't know if my luggage would arrive on that plane or the next plane. I called Ultimate Limo and told them my problem. Once I got to LAX I called them and to my surprise Chris was already waiting for me at the airport. He turned out to be a very nice young man and got my family to our hotel safe and sound. If your looking for a great limo company I would call these guys. read more

We had a horrible experience the we rented the Escalade they had no air conditioning it was literally a oven they said they had no old limousines but this was old an busted peaking interior and exterior dents along the side limo driver was nice but dressed poorly it was nothing short of a nightmare thanks for runining my Daughters birthday if your smart please avoid the lies, low quality old limos, and unprofessional limo drivers this company offers! read more

We contracted with Ultimate Limousines to bring 40 members of our granddaughter's wedding party from Anaheim, site of the wedding, to Riverside where the reception was to occur. The contracted price was $975 including gratuity. The vehicle arrived on time for the pickup, and post-ceremony pictures were underway. The driver was asked to wait a short time so the photographer could finish, but he loudly and rudely refused, and he even threatened to leave if everyone did not board the vehicle immediately. The bride and groom had hoped to take an intermediate stop at a park enroute to Corona for more picture taking, under the impression that the bus was booked for four hours and that additions to the itinerary could be accommodated. This was not planned in advance and the driver was right to refuse that request, but again that could have been done with more tact and empathy for the newly married couple.. The trip also proved to be uncomfortable in another way: the vehicle's air conditioning, if it had any, was not working. So overall we did not have a positive experience with Ultimate Limousines, particularly their driver. . Theirs was in fact the only one of our many wedding service providers that we cannot recommend. read more

Just got off the phone with Andy from Ultimate Limousines and without even having our scheduled ride yet I can confidently give five stars! Spoke with many other companies and Ultimate Limousines' price was very competitive! Andy was kind, professional and was able to schedule my ride all over the phone in about five minutes. Looking forward to our ride and using them in the future! read more

Beware: drivers are not required to be masked nor vaccinated with this company. After we hired them to pick up my mom from LAX to see her infant grandson, we were shocked to find out that the driver didn't wear a mask nor even have one. After we called the company about our concerns, Dave the office manager confirmed that my mother could have been exposed to COVID-19 based on this ride due to their lack of requirements of vaccination and/or masking of drivers. DON'T HIRE THEM if you want a safe ride. read more

DON'T , DON'T, DON'T DON'T DON'T use this limo service. They are not reliable and honest. During this summer I requested a stretch limo and instead got picked up in a sprinter van. The experience was awful . They confirmed with me several times I would get my request of a stretch limo, and they did not come through, unfortunately . When I asked how they can compensate or rectify the matter they ignored my call. The ride in the sprinter was bumpy and unpleasant. Very disappointed with the service. read more

Andy was a pleasure to work with. From the moment we booked, to the final receipt he took his time and made sure we understood how everything worked. My wife and her nursing friends had the time of their lives on that bus (with a bathroom!). She went from Long Beach to Los Angeles and back for one of her friend's birthday party. Would highly recommend Ultimate Limousine. Talk to Andy, he will take care of you! read more

Had a party bus booked this past Saturday for my daughter's sweet sixteen party. The driver called at 4:20pm to say that he was just leaving Riverside and running 30-45 min behind. Bottom line was that we had the bus for 30 min less than the booking and had to rush through dinner b/c we arrived an hour late and the restaurant had another large group booked behind us. But the real problem was in speaking to Andy, the owner, today to express my disappointment and ask for a partial refund. Andy spent 20 minutes talking over me, blaming everything on traffic being an "act of God" and taking zero responsibility for a subpar customer experience. He claims to be an expert on LA traffic who runs a 40 vehicle fleet. If that's the case, one would think that includes building in a sufficient amount of time between bookings to ensure your vehicles can get through even the worst of LA traffic and be on time. You basically have 2 responsibilities: Be On Time and Keep Passengers Safe. While the bus was nice and the driver (Rick) was very professional, the treatment I received from the owner of this company made clear that they do not care about their customers. There are literally dozens of services like this in LA. I highly recommend you find another one that puts it's customers' satisfaction first and will be accountable when things don't go as planned. read more

SCAM ARTIST. BEWARE !!! Andy Wagner has been in the business of scamming and stealing honest people for a very long time. Do not use this company under any circomstances or he will try to rip you off one way or another. Don't trust all the fake friends 5 stars reviews. Long story short I reserve a full service SUV for Coachella week-end and he was very responsive and helpful the first time we talk (BTW he will always try to avoid emails with you in order to leave few traces of the conversations). He will also give you a better than market price and make you feel like a very important customer. He asked me for my credit card right away in order to confirm the booking but charged for the whole 3000$ (the total) one minute after we hung up... I didn't pay attention to it at the time because I thought Andy was an honest person. This was more than 3 weeks before the service. Also I never received any confirmation at the time. Just 5 days later I have a change of plan and will not be able to make it at Coachella. Knowing that in every Andy's email signature it's clearly written "cancellation must occur 7 days prior to the service in order to avoid 100% cancellation fee" I'm not very worried and think he will reimburse the full amount. That's when the story is starting to change. First thing he does is sending me the booking confirmation. Second he tries to tell me "don't worry, I'll keep the car for you in case you can come" , then he said "you know it's big week-end with lots of demand and I will check what I can do for the refund", or "let me get back to you after Coachella because I'm very busy" and so on.... So I realised that Andy was trying to fool me and once I started pressuring him over the phone and email he just stopped replying or just hung up the phone. Then I did some digging on the internet and wonders of it, you can find many many interesting stuff. Just judge by yourself : - Yelp review for awesome limousine (Andy's Wagner previous company) : https://www.yelp.com/biz/awesome-limousine-glendale-2 - RIPOFF Report 1 : https://www.ripoffreport.com/reports/ultimate-limousines-andy-wagner/riverside-california/ultimate-limousines-andy-wagner-scam-artist-thief-riverside-california-1338823 - RIPOFF Report 2 : https://www.ripoffreport.com/reports/awesome-limousine-manager-andy-wagner/riverside-california-92501/awesome-limousine-manager-andy-wagner-skimming-credit-card-without-our-knowledge-fraud-641521 - do a search on https://businesssearch.sos.ca.gov for "awesome limousine" or "Andy's ultimate Limousines" will show 3 suspended business with the mention FTB SUSPENDED and SOS/FTB SUSPENDED - But the most obvious to understand who is Andy Wagner is that he already faced justice for his illegal actions and has been indicted by the PUBLIC UTILITIES COMMISSION OF THE STATE OF CALIFORNIA : http://docs.cpuc.ca.gov/published/Agenda_decision/41763.htm After knowing that I started a chargeback claim with my bank explaining everything. He tried to dispute it by inventing a story that for big events like Coachella he has a special policy and non refundable deposit... but it didn't work and I got fully refunded by my bank :) it took some time and many emails with my bank, but it worked ! So hopefully this review will help other people avoid what happened to me and look for another Limousine company who deserves your business. read more

I will highly recommend this company and use them again! We had a limo bus that picked us 8 girls at home to take us to LAX, our driver there was Erik. He was wonderful! So much so we requested him for our pick up to come home. Prompt, professional and very nice and friendly!!! Andy was wonderful to deal with on setting it all up. As well as to receive a phone call the day prior just to confirm everything and our flight information. Just an all around terrific experience! Thank you guys! read more

Best service ever!!! T did an amazing job, she was professional patient and just a great personality. She put our family and friends first. She was great. The party bus was clean and all 30 of us had a blast! Thank you T for helping to make such a great memory!!!! read more

We used Ultimate Limousines for a birthday party of 10, and would use them again. I spoke with 2 different women in the office to book and change our reservation. Both were very helpful, friendly and flexible. I made a change via email and received a quick and friendly response. The limo was beautiful and clean. Maurice was our driver. He was professional, friendly, helpful and prompt. I will definitely use them again if we need limo service in the future. read more

I have used this service many times, and not been disappointed. Professional, cordial, reliable. I can't drive long distances - I fall asleep at the wheel - so whenever I have to go somewhere more than an hour away, I give them a ring! The office staff is super friendly - it's either Andy or this majorly cheerful lady who calls me "hon" and I don't even mind. Their prices are in line with other companies, maybe even a bit less. I have had them drive me everywhere it seems - to the airport, to surgery, to visit family. The drivers are always courteous and the cars are comfortable - I get the Lincoln Towncars. There's always a couple of small water bottles waiting for me which is a nice touch. Amazingly, they even found last minute rides for me several times. It's so great to have a service like this available on short notice! I've been a customer for a bunch of years, back when their name was Awesome Limousines. I guess Ultimate is more chic? I am at high risk for severe Covid-19 and request that the driver wear a mask, and it has NOT been a problem! I'm so grateful for that. It's so great that they carry my baggage for me, load up the trunk if need be. It seems like it might be excessive, but I actually like that they open the car door for me. The drivers do seem to turn over fairly quickly, most of them don't seem to have been with the company that long. I don't have any complaints with any of them. As for the favorite drivers though, Maurice is just the best! (Apparently he goes by "Mo" according to Andy the office operator) I've had him be my driver twice. After the first time I requested him again, and hope to have him in the future. He seems very competent as a driver, no excessive speeding. I hope he stays with the company. He said he's had many years behind the wheel, and it shows. They always send an email to confirm the trip reservation, which is useful. I've had them pick up my friends from the airport, and that has gone off without a hitch. I highly recommend them, and intend to keep using them in the future - in fact I have a ride with them coming up this weekend! I'm so happy I just stumbled across them one day, trying to find the cheapest airport ride. Total luck! This was before yelp was even around - ok, maybe it was around, but I wasn't using it at that point. I think I might have used THE PHONE BOOK. Seriously. Yes. The old days...Definitely book them with confidence, and ask for Maurice if he's available. read more

used these guys for a 26 person party bus for a surprise 50th birthday party. what a great night!! ty was our driver - he was great - thank you ultimate limo !!!! definitely going to do this again! read more

Ultimate Limousines - HAPPY 50TH BIRTHDAY BILLY !!! - Limos Near Me - Orange, California

Ultimate limousines was awesome! The booking process was easy, rates were great, limo was very clean, driver was fantastic and Andy and his team did an amazing job overall! Highly recommend! read more

We had a corporate event and needed a party bus for 14 people. After researching a few services for pricing, type of bus, and service, it all boiled down who I spoke with when discussing what I was looking for. Carole made me feel at ease - as if I have known her for a long time. He was very honest and I just felt comfortable giving her our business. The driver, TY, texted me approx. 30 minutes prior to pick up - LOVE THAT!!! When I boarded the bus and set it up with drinks (champagne and beer), they helped me set up the plastic glasses and explained to me about their services. When the rest of the group boarded, they welcomed everyone as they boarded. We ran over our time (I truly felt bad because they were on the clock), but they were kind and patient with our group. Driving was very safe, the bus was very clean, and the service from start to finish was Excellent!!! Book with them! You will not regret it! read more

We used Ultimate for wedding party transportation and were very pleased with the whole experience. They are professional, friendly and courteous, as was our driver, Joshua. Easy to work with, readily available to answer questions, and fair with their pricing structure. They arrived right on time, and our car was immaculate and comfortable. I would definitely use them again if the need arose, and I would highly recommend them! read more

Awful experience with this company. First off, I was calling many companies to get price quotes, and at the end of my day I realized that I'd gotten two quotes from this place. And there was a $230 discrepancy between the two prices ($1250 and $1020). Hmm. Why didn't I just let it go then? Then I received the email confirmation stating it was $1050. I questioned this and was told by Carole "oh I forgot to add in gas" Another red flag. I have to think that I kept going because one of the other companies that I called for pricing recommended this place and told me to be leery of other places.. clearly the owners must be friends? Something. Because this experience was AWFUL. The driver picks us up in the low desert, and this limo is OLD. Like I can't guess what year but the leather was cracking in the inside, and it had a 90's vibe. Mind you, I specifically asked Carole over the phone what year the vehicle would be and she stumbled between it being a 2016-2017. No. Way.. Then we notice that the AC isn't working well. Feels like it's blowing 80+ degree air. Cooler than the 110 degrees it is outside but we were all sweating. We realize there's no champagne (as promised) so we let the driver know and he stops at Albertsons to grab a bottle. Okay, fine I guess? But we are on a timeline. We were headed to a taping of a TV show in Burbank. We notice that we are going quite slowly. Like, are we going to make it? Then the driver pulls off of the freeway into a gas station. I roll down the window to ask what's up and he tells me we are overheating. Okay well we are 30 mins from our destination and we need to be there in 30 mins. So, he turns the car off and back on, and it's miraculously fixed itself. Great! Until we get back on the freeway and it immediately overheats again. We call an Uber. One of my guests says to the driver "we know it's not your fault" and his response was "I'm glad you realize that". Umm okay. So, we Uber to the show, arriving about 7 mins late. I won't get into what a pain that was.. After the taping we come out to another vehicle. Great. Driver starts telling us they have given us a complimentary upgrade. Oh thank you. So generous. A vehicle that works. Not the broken down hoopty. I emailed and called every day. Was given an aggravated response of "we are in the middle of a move, call back later.." multiple times. Then when I finally got Andy in the phone he was very rude. Started off with irritatingly explaining away why he's not responded to me- he was moving offices and he was having to deal with the utilities personnel. He kept going on and on with the excuses.. as if he was annoyed by me. What?! Eye roll. Never an apology. Also, I do not care why you've been so busy as to not deal with this. I have you on the phone, let's do something about it. When I told him about the bunk AC, he told me that wasn't true. Uhhh.. why would I lie? Not to mention the car broke down! Overheated! Call me crazy but that makes a lot of sense that the AC wouldn't be cranking like it needed to be, to cool a huge vehicle. Long story longer, he agreed to refund $120 begrudgingly. Uber fare and one hour. So we paid $900 for this experience. According to him, we should have been grateful for him sending his nice replacement vehicle. Okay well the entire reason we got the limo in the first place was to have a fun ride TO the show! This awful ride there left one of my guests feeling sick and kind of killed the vibe. It was hot, sweaty, stressful, and we broke down and had to Uber!! Just terrible all around. I wish I had paid attention to the other reviews. One of them that I just read is eerily similar to our experience. Forget this place! Spend more and go elsewhere. Last thing- make sure to read all of the reviews that aren't "recommended" because people clearly were so motivated to review this place that it's their only review, so they got filtered out. I don't feel this is a 4-star company. **UPDATE** the owner of the company just called me and said that Yelp called him to report my terrible review and wanted to discuss it with me. How odd. He reiterated that he refunded our Uber fare and one hour of our time. This is true. As is EVERYTHING ELSE I SAID. I was in the middle of work, so I told him I do not care to discuss, and I hung up. Filed a dispute with my CC company. Poor customer service and if he contacts me again, harassment. **update again** he now called my work phone and didn't realize that he didn't hang up and left me a three minute voicemail where I can hear him saying "that Jamie B*tch.." with more explicit profanity following. Unprofessional is an understatement and I'll be keeping this voicemail from his work phone number and contacting the police if he doesn't stop. read more

Ultimate Limo took my son and his 25+ friends to the prom. They had a wonderful time. Our driver was wonderful treated the kids with respect and courtesy while keeping everyone safe. He also outlines the safety rules prior to leaving to prom. read more

Terrible service. Was very late to pick us up, so we missed the first part of our concert. Manager Andy unwilling to compromise and/or admit to any fault of the company. Old car with terrible sound system and bad suspension. Driver knew nothing about the venue he was dropping us off at. He was asking us where he was supposed to drop off and park??? I would definitely stay away from this service and look elsewhere. read more

We had a Limo pick up 10 of my students & their parents for a reward trip to Chuck E Cheese. Keith, our driver, was very good with my scholars. He made sure we traveled there and back again safely in the massive rainstorm. He turned on the party lights and my scholars had a blast. I will be requesting him in the future. Thank you! read more

We used Ultimate Limousines for a trip to see the Lakers vs Clippers at The Staples Center. Our driver Ty, was on time and friendly. He helped us load our beer and alcohol, as well. He even provided an additional cooler for us to put the beer in. There were plenty of cups, as well, The 20 person bus was clean and well equipped. The sound system was great and we were able to Bluetooth into the system to select our own music. Also, the party bus came equipped with a bathroom. An essential if you're going to be drinking. Ty was parked exactly where he dropped us off, which made him easy to find. All-in-all, we had an excellent experience with Ultimate Limo and will use them again. Bill read more

I would like to Thank Ultimate Limosines for taking such good care of my daughters on her special day. Carol is the best, she took care of my daughters needs with her being in a wheelchair she made sure they had transportation to fit her needs. Carol, Thank you so much you are a doll. Joe was the driver and he was such an awesome driver for the kids. We Thank you guys so much from the bottom of our hearts. If anybody needs limo services... This is the place!!! read more

Ultimate Limousines - Cristy's Quinceanera day!!! - Limos Near Me - Orange, California

When looking for a limo service for my future Sister in laws Bachelorette party i was let down by many who couldn't offer a quote or anything on such short notice. Understandably so, i knew this would not be an easy task. But after sending many companies a message they were one of the first to reply and after speaking on the phone with Carole she was immediately very helpful and nice. She seemed to understand my circumstance and immediately assisted me with reasonable prices and options and even accommodated us with decorations, balloons and soft drinks for the bride to be in the Benz Sprinter van. Robert, our driver, was beyond nice and on time with clear communication the entire night.The only complaint i had was the music was a bit of learning curve for us to figure out, Robert, didn't seem to know how to work the music system. So we had to work as a team to figure out how to get it working to play music from our phones. But other than that it was a great experience. Thanks everyone at Ultimate Limousine! read more

andy was the best!! thank you we'll be back best driver i've had , ultimate limousine is the way to go read more

I absolutely love Ultimate Limousines! Andy and his team are very kind, helpful and professional. They have top of the line service and a great fleet selection. They have a vehicle for every occasion (i.e weddings company events, family outings, girls night etc). Their staff will make sure you get to your destination safely and on time. I always use Ultimate Limousines and highly recommend them to all my friends and family. If you need a party bus, town car, limo this is the company to use. read more

We were in contact with Karen, trying to figure out the price, the type of car, etc. She was so rude and not helpful. I asked specific questions in my email, but Karen did not answer them. Instead, she decides to say that I should look on their website. If the information I needed was on your website, Karen, I obviously wouldn't need to email you! So, we made a very easy decision to go with a more expensive, friendly and useful service. p.s. Our Wedding Planner/Wedding Coordinator also told us to stay away from Ultimate Limousines. They have not heard good things about them in the many years they've been in this industry. Now we've experienced it ourselves first hand! read more

This company is amazing!!! From the beginning Andy went above and beyond to help make my special day go exactly as I planned. Andy and his entire team helped me narrow down which services I needed and showed me several different pricing options for my bachelor party! We ended up getting a party bus and it was not only spotless and clean, but the driver was super friendly and welcoming! I can't say enough good things about this company! No matter what event you are celebrating, Andy and his entire team will make sure your day goes exactly as planned and that you have an amazing time!! 10/10 would recommend! read more

I recently had a surprise party for my husband and rented a party bus from Ultimate Limousines. Carole was great! She helped with everything I needed and responded back to every email fast! Our driver, Ty, was great too! The night of the party was extremely hot and the A/C did not seem to be working correctly. Or at all! The bus looked nothing like the pictures. I called and emailed to complain, but got no response! Finally, a few days later, I spoke with Andy who went out of his way to make sure I had the best experience. I was told I would receive a small refund back if i felt happy with the customer service and I decided to give them 5 stars. It's been 3 months and that never happened. I am changing it to 1 star for poor customer service and I will definitely not be using this company in the future! read more

Do not book!!! Worst customer service. Unprofessional. I will be getting my refund one or another

First let me be clear I've never done business with ultimate limousines, this is simply an opinion about their vehicles & employees that I've seen. As a Motorcoach operator and limo driver I've been to different events where ultimate limousines has been present , their vehicles always Looked brand new & very clean-looking and their drivers professional and courteous, at least the one's I've interacted with while waiting for clients to return from an event. I'd like to end this by stating I have not been paid or compensated in any way shape or form for this review and I've never met the ownership management team of ultimate limousines only a few of their drivers in the field on duty. read more

Andy and Carole were a breath of fresh air after calling around to different companies. They saved the day, I told them it was my moms 50th birthday they went above and beyond, they added balloons and a birthday banner in the limo! If I need limousine services again I won't hesitate to call them! Thank you! read more

Had so much fun Saturday night. Our driver was very kind and professional. He sang me and my sister happy birthday. The limo was decorated for our birthday and very clean. It was a safe and a smooth ride. He was early and incredibly nice. It was a luxury sprinter and well stocked. We had Doug and he was outstanding. Thank you so much! read more

This is the first and last Limo service I will use. Ultimate Limo and their employees are great. The customer service from Carol when I call was outstanding. She very knowledgeable and easy to work with. She went out of her way to make sure we had a good experience. Keith the driver was helpful, very professional,efficient, personable and on time. Keith and Ultimate Limo went above and beyond their expectations to ensure the comfort and well being of their clients. I will no doubt use Ultimate Limo again when I am in the area. Thanks again for your OUTSTANDING customer service. read more

Very rude, terrible customer service. Please be more kind and understanding to your potential customers because you cost yourself a client.

Avoid at all costs. There are plenty of other services in LA you can go with. These guys went to the wrong location, showed up at our venue 45 minutes late and caused damage to my event which was blocks away. Not only that but they blamed us, didn't apologize, didn't offer any kind of refund and "Andy" was hostile towards us when we wanted to get some repair. Seriously... do not hire this company. read more

Great service! Great vehicles. Highly recommend. They were great to work with. Hired them to drive 8 of us around Orange County for my wife's birthday. read more

I would STRONGLY recommend that anyone considering using this service try someone else. We booked a limo for an event we were having in Hollywood. When asked for the location, I gave them the very recognizable "W Hollywood" hotel, and explained we wanted looping trips for guests from the hotel to a venue just a 5 minute drive away, the "Avalon Hollywood". They did not ask for an address, said they knew where it was, all was well. We talked for a while about how close it was to the destination, that it was just so VIP guests could make an entrance in style, etc. I called back 2 days before our event, spoke to the same woman each time (didn't get her name) made sure all was well, and explained again that what we were doing was just very quick back and forth to the venue just 5 mins away from the W Hollywood. They said we were all set. The woman was very nice on the phone for both calls. Again, HOLLYWOOD was mentioned multiple times. Turns out someone put down the wrong address, and put the W Hotel in Beverly Hills instead. So the driver was VERY late because once he realized it, with traffic, it took him a while to get to the right place. By then our VIP guests had mostly given up waiting. One who stuck it out missed her window as a red carpet interviewer at our event, after traveling from another state to attend and take part. We realize mistakes happen, and we almost never bother to leave bad reviews of a company. But here's the part that was the kicker for all this: When my business partner called to explain what happened, a person called "Andy" shifted the blame to us. He claimed they sent an email with the wrong address, so the whole thing was apparently our fault for not seeing it. (I eventually found this email in a junk folder and honestly looking at it now, even if I had seen it, it would be easy to overlook the tiny details.) Not appreciating the inability of this company to accept any responsibility for their mistakes with my business partner, I called this Andy and tried to recap what happened, but he barely wanted to let me talk. When he eventually let me recap, there was ZERO effort whatsoever to try and make a bad situation right, or, that I remember, even to APOLOGIZE for what happened, which frankly would have been good enough for me. "We clearly put down the wrong address, we're very sorry for this, etc., we try but mistakes sometimes happen." Wouldn't be hard, and case closed. I would explain to Andy that relying on emails (BTW especially ones that don't require a response back acknowledging receipt) is folly as open rates for emails are extremely low, spam filters are strong, and inboxes are cluttered, but he wasn't interested in this reality. He was adversarial from the start (which just makes me upset), defensive, and accusatory. When I told him if he didn't want to have a decent conversation about this we could just make with the reviews instead, he claimed I was "threatening" him and oddly warned he was "recording" the conversation. (Which by the way I was not notified of at the start of the call, and pretty sure if I recall correctly that it's illegal to record calls in California without first notifying the other party?) At our event we had two attendees who showed up and had a bad experience. Although that situation wasn't our fault (they had a conflict with another attendee), we instantly expressed our regret that they had a bad experience, refunded their money (which was twice as much money as the limo cost) without question, and they're big fans of our company now. Customer service isn't that hard if you care about your customers having a good experience. We had no bad issues with the driver Tim who was just put into a bad situation and did what he could. Even the woman who answered the phone originally was nice, so if the address was her mistake, guessing it was an honest one. All that Andy had to do was accept the mistake happened, apologize, and we never would have left this review. As I said, mistakes happen, and I have no interest in causing hardships for businesses that make honest mistakes. But Andy not properly owning up to the company's mistakes is why I'm spending the time to let others know about our opinion, which is that our experience with Ultimate Limousines was ultimately a very bad one. read more