Best and fastest service ever! Check out this timeline: My Central AC died Tuesday before a heat…read morewave was coming in. I called and left a message Wednesday morning at 7:15am. They called back at 7:45am, a service guy was to the house by 10am, problem diagnosed by 11am: my 21 year old AC unit was shot. Aaron, a sales guy, came out by 4pm to take a look and waited for me to get home from work at 5:10pm to go through my options. He gave me 5, from the absolute cheapest band aid to a cadillac option, explained how fast they could do each, and left me with the quotes and his cell phone number so I could call him that evening if necessary. I texted him my choice at 7:15am the next morning, and they had the AC unit completely installed by 10am. 27 hours from start to finish!

Had them install a new furnace through Service Choice. Upgraded to a higher efficiency system which…read morequalified for a rebate from the gas company. Can't get these guys to provide a copy of the work order and complete the rebate form so I can get my $$. Guess once they get the cash, they lose interest in the customer service. Update 5/2013- They finally came through and i got my rebate.

Very nice people to deal with from the time you call for service till the service man comes. We…read morewill definitely call again.

We had them as our only plumber for 15+ years. They used to be great. Until we need an emergency…read morejob done on our septic. Not only did they go well over the estimate, but when we'd paid in full the amount agreed upon, and asked for another month to pay the additional $2500. (We had already paid $13,000, 40% due up front) We had to be consistently diligent about getting them out to get the job done before the ground froze. We were not the least bit happy with the mess they left us in, after over charging to begin with. Cody in Roberts is our go to plumber now.

Sent a plumber out to replace my water heater and continually leaked and would not stand behind his…read morework. Found pipes that were not soldered just placed inside the heater and don't really know the person who came out was a plumber in fact. I would never use this company again. I figured Michael G. the president of Valley plumbing would come back with a lame excuse. So, for my edification I called two different plumbing companies with two different plumbers, Veterans Plumbing, and KB Plumbing. I asked them to tell me where the water on the floor was coming from. Both independent plumbers agreed on the same issue that there was a crack inside the tank and when the water was hot enough the crack opened up and the water would leak. Also, both companies indicated that this Brock White had rust inside, is this reasonable for a new water tank, I don't think so. I will see you in Court

They were excellent and extremely professional and prompt! They were 1/2 the price of Mr. Rotor and…read moreDean's! They had the part available and were able to install my Water Heater the next day! I would call them every time! Amazing job!

Tony came out and installed a new nest thermostat and drained the water heater. He was…read moreprofessional, efficient, affordable and very friendly. I highly highly recommend legacy heating and air. Plus Tony is a dog person as all the best people are!

I was looking for a tune-up on my furnace. He was very helpful. Super reasonable price for…read moreservice offered. Explained what he was doing. I will definitely call him again.

Terrible. Rip off! They sent someone out and charged us a service fee. The two employees were here…read morefor 5 minutes - said our equipment wasn't working. The next step was for them to have a sales person call us and discuss estimates for a new machine. In the meantime we discovered an on/off switch on the back of the machine. It works. Two weeks later I never got a call back. I disputed the charge. They fought that dispute. They must really want that $180.00 so when we called to ask for a refund for basically no services rendered, they insisted on sending someone out again. Another employee looked at the machine and said it works but we have to run it manually. I see no problem with that. We had him look at our thermostat that they installed years ago. I asked him to see about a warranty or replacement. He said a sales person would get back to us. Guess what? Nobody got back to us! I'm out $180 and nobody to check on a warranty for my thermostat! I filed a charge back again but they fought it and somehow won.

Great service! Good coordination with scheduling. Joe Letendre showed up exactly when expected and…read moredid a thorough inspection. He diagnosed a small problem and fixed it on the spot. He is an old pro!

Furnace stop working soon after purchasing home. S&R provided quote to replace, more than twice a…read moresecond opinion (company we've used for previous home). Hard to believe there could be such disparity, of course going back to a company we trust.

we just replaced our 21 year old HVAC system, and S & R made the process very easy. Scott came out…read moreand explained our different choices so I was able to make an informed decision. Alex, James, and Sam showed up on time, they were courteous and respectful, and helped me with setting up my thermostat. They've been servicing our system for years and I find them to be trustworthy and knowledgeabl. i highly recommend the.