This is my absolute favorite place to stay on the strip! Smoke free for my kid with asthma--a huge…read moreplus for us! I DO wish they'd have people smoke/vape further away from the doors outside. Great selection of food, helpful staff, great theater for shows--all in all, a fantastic smoke free hotel with a great location!

Oh my--what can I say?!…read more It's been an **absolute experience!** This was my first time staying here, and I can honestly say it's been a roller coaster, to say the least! There are MANY people who deserve recognition for their **excellent customer service and genuine care for their guests**--especially considering how much people spend to stay and visit here. Those employees truly make a difference in their guests' experiences, and then some! Sadly, where there's good, there's sometimes bad... #Highlights - Appreciated having a **non-smoking facility**, which made the stay more comfortable overall - Enjoyed having **late-night/overnight dining options** like Side Betty Grill when most places were closed - Despite heavy crowds and constant busyness, many staff members still went above and beyond - Overall atmosphere reinforced why I consider Las Vegas my **second home** --- # Issues / Areas of Concern - The male bartender at **Best Friend** was definitely **NOT a Best Friend**, and the manager's handling of the situation was questionable - **Side Betty Grill** was just okay, though I do appreciate having a late-night option available --- # Staff Recognition (Excellent Customer Service ) ALL whom are 5 star representatives ! # 1. Christian - Guest Services Customer Representative & Ethan - Manager - Helped resolve an issue with the room's shower handle - Listened attentively and acknowledged the issue appropriately - Assisted in initiating a request for a room change - Professional, understanding, and supportive throughout the process # 2. Gentina - VIP Services - Assisted with the room change process - Calm, pleasant, patient, and extremely helpful - Made a potentially frustrating situation much easier to handle # 3. Manny - Primrose - See separate review for full details # 4. Daniella - Best Friend - See separate review for full details # 5. Kathy Massage Therapist working casino floor # 6. Vince & Robert - West Bar - **ABSOLUTELY THE TWO BEST BARTENDERS EVER ON THE LAS VEGAS STRIP!** Both 5 stars +++++ - Attentive, welcoming, funny, and highly entertaining - Made guests feel like **Ohana** - Created an experience that kept me at the bar far longer than expected - Even though the machines weren't great , their energy more than made up for it - Their service and personalities significantly elevated my entire stay - Truly the highlight of the trip # Final Thoughts I can't believe **three days came and went so quickly!** I'm honestly a little sad because it's their Friday, so on my last night I won't get to see Vince and Robert again --but I'm incredibly grateful I got to experience their energy and hospitality while I did. A Few More Well-Deserved Acknowledgments I also wanted to acknowledge a few more individuals who were either pleasant, helpful, attentive--or, in some cases, all three. For reference: One = 3| Two = 4 | Three = 5 MGM Rewards -- Aileen & Marissa 5 Aileen answered all of my questions, while Marissa assisted me with applying my dining credits. Both ladies were pleasant, helpful, and attentive. Sportsbook Bar -- Vanessa & Robert 4 Both were helpful and attentive during my visit. Cashier -- Jessica 5 I had a ticket that was misprinted and unable to be cashed. Jessica was pleasant, helpful, and attentive while assisting me with the issue. Porter -- Belinda 5++++ I actually met Belinda in the restroom the previous day, and then happened to see her again on the floor tonight. She was busy cleaning and working hard, but still stood out as being pleasant, helpful, and attentive. Cocktail Servers -- Mari & Olga 5 Both ladies were pleasant, helpful, and attentive throughout their service. Security -- 5 Unfortunately, I didn't get his name, but I definitely wanted to acknowledge him as well. He was pleasant, helpful, and attentive. These may seem like small interactions, but when you're spending a significant amount of money at a property, those little moments of genuine customer service really do make a difference. I appreciate the individuals who took the time to make my stay a little better. Those are the people I'll remember. Those are the people who made this stay special. Mahalo to everyone who made our stay a memorable one!

This is a hard review to write because I'm an AMC A-Lister and I'm at this theater three to four…read moretimes a month on average. I want to like this location, and there are definitely some great things about it. It has a great IMAX screen, a great Dolby theater, and it always seems to get the newest AMC technology. And they always have the sound turned up! That said, the theater feels seriously mismanaged and is in real need of repairs and better upkeep. It is always dirty. I've been there for first showings of the day and still seen black marks on the bathroom floors. There is popcorn on the floor everywhere. The Coke Freestyle machines are constantly out of syrups, hot food items are often unavailable, and the overall condition of the theater just feels neglected. To be fair, the staff has always been extremely nice and polite. This doesn't feel like a customer service issue as much as a staffing or management issue. Either there aren't enough people to maintain the theater properly on a daily basis, or the staff they do have aren't being allocated to the right areas. I've worked at a movie theater before, so I understand the challenge of cleaning a theater in 15 minutes before the next showing. Because of that, I give some leeway when it comes to the cleanliness of the auditoriums themselves. But with so many theaters in Las Vegas renovating and stepping up their game, it's disappointing to see the biggest theater chain in the world lagging this far behind. For me, AMC 18 is a love/hate relationship. I keep coming back because of the screens and technology, but the cleanliness, food availability, and overall upkeep really need improvement.

Absolutely not Worse theater and experience ever…read more No one have to come here ! Bad customer service, bad dirty seats !

Better seating please .not all seats have the view of the screen. I was excited but confused on how…read morethey will promote a movie and pool but can't make sure all the guest have the view. Tried walking around looking for seating and no luck. I understand people come early for their seats but shouldn't all seats have the same view ? Or don't sell as much tickets to avoid this issues.

We are staying at cosmopolitan hotel in summer, and the hotel offered complementary entry to their…read moreMonday dine in movie. Love the pool at boulevard tower, it definitely has one of the best view in town. They have 2 pool area, fuse ball table and 2 pool side tables. If you love to get a drink, they even has overlook grill restaurant, 2 bars if you are hungry and want some cocktail, I love their frozen margarita or the virgin soft serve which is perfect for the hot summer over 100f. They open at 7pm on mondays and open to outside guests and offer discount for Las Vegas resident. The movie start when the sun set, you can sit at the lounge chair or in the pool. Definitely recommended if you are in the hotel to experience this lovely dine in movie on Monday in summer time.

One of the few movie theaters in Las Vegas that was still playing Mortal Kombat II movie, the…read moreCentury Orleans 18 and XD. The Century Orleans 18 and XD is located in the Orleans Hotel and Casino. This was my first time coming to this movie theater so I wasn't sure exactly where it was inside the casino. We had parked outside the main entrance towards Tropicana street. It was only a short walk from the main entrance and up escalators to the second floor to get to the movie theater. It was also next to a large arcade as well! We had already purchased our tickets through the Cinemark movie mobile application and ended up getting snacks. There is now a XL popcorn bucket offered by Cinemark and we ended up getting one of those as well as a few sodas. The checkout process was seamless, since I'm a movie rewards member, they scanned the QR code for discounts. Outside of the snack area was additional condiments, napkins, and even extra butter if you wanted! The Mortal Kombat II movie was in theater one. The seats were comfortable, reclined, sound quality in the theater was awesome, and the movie was great! I'm not sure the next time I'll be back at this movie theater as we usually go to the Santa Fe Century or the Suncoast Century since it's closer to our house, but if there is a limited showing, only available at Century Orleans 18, we would come back to this movie theater again!

Every time I come to this movie theater I'm always remembered why I stopped coming here!!!!…read more The seats are old rundown I don't know why they haven't put new ones in here. This place has been here forever. lol And they charge for absolutely everything. It's like a dollar for jalapeños. That's not a lot, but I normally go to the galaxy theaters and they never charged me for jalapeños for my popcorn. Also, the jalapeños come in little bags smh About six dollars they're so small soda is absolutely ridiculous !!!! it's literally half the size of what you get at Other movie theater lmfao The reason why I gave it two stars is because the stats it was friendly

This is my family's favorite movie theater! Seats are comfortable, food is delicious, and the deals…read moreare great! My only issue was with ordering in the theater. It would take too long so I shifted to ordering at the bar before entering the theater. That shift fixed everything.

Had a great time at Regal Cinebarre at Palace Station with some friends. We got there early, hung…read moreout at the bar, played pool, and enjoyed their $5 food and drink specials. I ordered the chicken wings, and they were excellent, perfectly fried, crispy, and really tasty! I'm definitely not a fan of ordering food from your seat inside the theater. It's dark, so you can't really see what you're eating, and after seeing the condition of my seat, that bothered me even more. When I arrived, there was popcorn all over the seat and stuck between the cushions. If the popcorn wasn't cleaned up between showings, imagine the grease, sauces, and other food that could be left behind that you simply can't see in the dark. That was a big NO for me and, unfortunately, the reason I wouldn't return to this theater. If you don't mind it, enjoy the reclining seats and eating while watching the movie- it was not for me. Other than that, Palace Station has done a lot of remodeling and looks great. We had a fun time at the bar and enjoyed the new Spider-Man movie, highly recommended! Next time, though, I'll stick with my regular movie theater, where popcorn is the main thing being eaten in the seats.

Give the man a raise! We had an amazing interaction with Brandon W, the manager of Brenden Theatres…read more@ the Palms, we came in inquiring about the Odyssey running in 70mm IMAX as the previous review had mentioned it was down, he provided impeccable details on what happened, and what the solution will be. The customer service he provided was just amazing. Thank you for what you do Brandon. Explained that because some tickets weren't bought through Brenden Theatres, but through Fandango, Fandango takes longer to reply, and works only on business days (this aims towards those receiving last minute email cancellations). They provided us a full refund, in any format, unfortunately, the 70mm IMAX is sold out through early September. I was told you can still watch it in Digital IMAX; and keep the refund. For those with weekend tickets for IMAX 70mm, Fandango may refund you late, but Brenden Theatres will still give you a free showing in all formats. As of today there is a technician flying in today 08/07/2026, to try to resolve the issue. Parking is easy, since it's located inside the casino, just park in the garage, out of the scorching oven heat of Las Vegas that doesn't provide cookies when you open the door. Areas are mostly clean.

Had the complete opposite experience as Kent C's review…read more Purchased tickets on Fandango for Aug 11th - showed up at the theatre for the 6PM showing of Odyssey in IMAX - stopped at the snack bar for popcorn etc - no ticket checker - no employees in the hallways. Walked into Auditorium 8 approx 540PM - sat down, some other folks came in as well. I then received an e-mail from Fandango that the show had been cancelled. Walked out to the lobby to find out what was happening. Had to learn from the snack bar employees that the IMAX has been down for days. There were no signs - no indication that anything was cancelled - nothing. I am not understanding why we were not told that upon entering the theatre. The was no communication from anyone regarding the situation, I had to track someone down. Very poor communication and customer engagement

First time here for the Jeezy concert and it was 10/10. Clean venue and friendly staff. Love this…read morevenue because no matter where you sit you will have a good view and that's really rare. There were plenty of places to grab drinks and the lines weren't long which was very much appreciated.

Definitely not a fan that no matter what, you have to pay for parking here if you are not a diamond…read moreor 7 star guests staying in the hotel, but the theater is nice and spacious, comfy seats with good views wherever you are seated. There is a bar right outside the entrance and also one inside if you want to rave with the concerts.