After going to the same salon for 14 years I decided to venture out and try Ulta's salon. I have been growing my hair out and it was pretty long. As soon as I sat in the chair the stylist asked if I had thought about cutting it to a shorter style, and I replied with, "no, I just cut all my hair off four years ago and have been growing it back out." Now, keep in mind, I do not use blow dryers, I use MINIMAL heat, and use good salon products on my hair. She asked if she could take off at least 2 inches and I said no, I would prefer just 1 or 1.5 inches. I measure my hair to track growth; and upon leaving and thinking it looked and felt A LOT shorter my husband and I measured it and she had cut 4 INCHES off!!! I also had scheduled a full highlight for the same visit. My hair has not been highlighted since October of last year. But she insisted that I only do a partial. I showed her how blonde I go when my salon does it and that I like cool tone highlights. My hair color is nothing that I asked for, my friends and family could not even tell a difference except for the length in which they reply "wow, you cut your hair!" It's pretty upsetting when you SPECIFIED that you're growing your hair and weren't comfortable getting more than an inch and a half....I unfortunately will not ever return to Ulta Salon based on my experience, though I had high hopes, and $150.00 later for a cut and "partial highlight" is asinine for the services that I received. read more