**Heres the owners reply to me. Pretty unprofessional, no wonder i was uncomfortable ** just moved here from las vegas in January. I booked an appt for a fill/gel manicure, and a pedicure, something i have some every 2 weeks, using their Facebook page. I also scheduled an appt for eyelash extensions (which they only do after regular business hours, so was scheduled at a later date.) I needed a new set of lashes, and generally have those filled every 2-3 weeks.
Upon arriving, there's a sign about their mask policy- medical grade masks only. Once i walked in, the front looked a mess. Like, maybe they're having work done? Large cardboard boxes of used polishes are marked for sale, and the floors were dirty. There was no one at the desk, and the front is blocked from the back area by a large wall. I stood up front, thinking someone would come up when they heard the door.... nope. An older lady walked in while i was waiting, and sat down. (I have terrible social anxiety, and was very uncomfortable).
About 5 minutes later a man (maybe the owner?) walked up front, ignoring me, and started helping the older lady, who did not have an appointment. No problem, I'm in no rush. The lady points out that i was waiting first, and gestures for him to help me. He literally flipped a mask at me (i was wearing one) and tells me cloth masks aren't allowed. Um. I was wearing a medical grade one under my cloth one, so i simply removed my cloth one. Okay . He then tells us both to pick colors, after i explain that im new, and made an appt online.
The "pick a color" system was one ive never encountered before.... i only realized what the hell i was supposed to do, by watching the other woman. They have shelves of colors, and binders. You flip through the binder to find the color you like, then find the color on the shelves yourself. No problem, but knowing i was new, it would have been nice to have been greeted warmly, and maybe told how they do things.
I was sat down with a man, and i explained to him what i like- acrylic over my natural nails, nails kept short and almond shaped, then gel polish, please. I picked a pretty forest green color. I don't do designs or anything exciting, just simple color.
This man was rough with me, pulling on my arm and twisting my wrist to where he wanted it. I'm 36 years old... ive been having my nails done twice a month, for 10 years now. I don't need that kind of handling, and he had my wrist in a position that was super uncomfortable, so i kept trying to adjust, and he kept pulling at me.
This man didn't say more than 10 words to me, which is fine, i don't need small talk, im happy to sit there and relax. But, the things he did say, were fucking rude. He berated me for the state of my nails. I had had them done at Tips and Toes in Plymouth, and they weren't done very well. I apologized for their ill state, and explained that the last guy didn't really understand that i needed acrylic over my natural nails, and kept using a dremel to buff the tops of my natural nails. It was weird. Anyway. This guy kept pulling at me, and being snarky.
In his favor- i managed to grab the wrong bottle of polish, grabbing a brown not green. He got up to get the right color, and didn't make me feel badly for the mistake.
The water was started for me, and the man who initially greeted me asked of i had gel or regular polish on my toes- Its gel. He said they needed to soak off, and started wrapping me, and that had he known, he would have started that sooner.
Well. Im sure fucking sorry. Maybe you should have asked me, at any point. But, okay, whatever.
The gal that did my pedicure came over. Didn't introduce herself, didn't wash up between the last lady, and me. Okay, well, I'm not that much of a stickler, but geez.
She gave me an excellent pedicure. 5/5 stars for her. She also was quiet, and not very chatty. That may very well have been my fault, as i was very anxiously fiddling with my phone, and my jewelry. I gave up, enjoyed my pedicure (i assume the only have a basic one, though i don't know. I normally do a more deluxe one, with paraffin and extra massage, but i was not offered a choice), while watching tiktok videos.
My bill came to $74- i paid $90, and asked the extra be given to my pedicure gal. I paid up front with another new face, and was asked to pay via Venmo, which i did.
I felt so unwelcome, and not at all valued. I would have turned into a regular mail client, plus a lash client. I ended up canceling my lash appt, and i won't be back.
I don't know why i received poor service. I work with the public (a lot) and always make sure i watch my tone, and thank everyone for their help. I never want to be a "Karen". In this instance, i can only assume that my jeans/sweater combo, and visable tattoos gave them a poor impression of me, instead of the fact that I'm a doctor, married to a cop.
I won't be back, obviously. read more