Had a free Birthday Eyebrow Wax with Makenzie finally after jumping thru a few hoops. When I had contacted Customer Service the first time thru the chat option, I was given a promo code to use in the store. When I got to the store, I was told the code wouldn't work even though I was assured it would as the store said they needed a bar code to scan? Selena, the Experience Manager told me to call Customer Service and speak to a live person. I went back to my car and spoke to a rep and at first the rep didn't know what I was talking about and thought it was in select stores. I explained the memo that was given to the employees who said it was a Pilot Program and that they needed a Bar Code. He said he couldn't email me a bar code and could just give the same type of promo code given in the first Chat. I asked for Corporate's email or phone number but he couldn't give me one? I went back to the store and explained it to Selena and she offered to call Customer Service and explain it from her end. She said it's a hit or miss with the ones answering the calls. She was awesome intervening for me and was put on hold a couple of times til they figured out on their end, me talking to the phone rep and handing it back to Selena. I think this took about 20 minutes while Selena was even multi-tasking! I was so impressed at her going above and beyond to help me out, have a positive, patient and upbeat attitude while we talked about The Spurs making it to the NBA Finals in between holds on the call. It took the edge off the situation. She was able to work it out and accommodate my Comp'd Brow Wax. Now that's stellar Customer Service!!! Thank you Salena!!! :-) read more

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Customer service was terrible. I needed help finding something so I went up to the counter to ask the associate and she had a rude look on her face like, how dare she ask me a question while I'm dealing with the cosmetics rep. She was not friendly or helpful at all. I go to pay for my items and she did not once acknowledge me and say she would be with me. The associate next to her had her back to me and continued filling goodie bags as if I weren't even there. I was in retail customer service almost 20 years and these ladies need to be retrained. I will not be returning. read more

I had not been to ultra in a long time and I didn't know or didn't remember that they actually have salon services at most ulta's. I got a haircut and Lily did an amazing job! She's the sweetest and so good at her magic with hair! Pricing is very reasonable as well. After I cut my hair I shopped around for a few things. I could spend hours here lol but thankfully I didn't bc it was New Year's Eve. Service overall was great, staff is kind and helpful. read more

Terrible customer service. Everyone stared at me like I had landed from another planet, but no one offered to help. I also tried to redeem my birthday gift on 9/3 for my birthday that was the previous day, after making a purchase, only to be told they were out and that I should order online meaning I'd have to spend more money to receive a "free" gift. Not exactly a happy birthday. read more

I loved this Ulta because of how fully stocked they were on EVERYTHING! So well organized and everything in its spot. I just kept saying how stocked they were on everything and didn't have any trouble finding my items. The only downside to this location was parking. Very limited parking spots and over crowded. Not your type parking area but I would come back based on how well organized and stocked this business was. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

Booked a highlight/color & cut with master stylist Carlos, and was extremely happy with the services I received. My hair is super long so most stylist don't want to spend multiple hours doing my hair but he was able to do a perfect job. I don't see myself ever booking with anyone anywhere else. The store was also super clean!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I really wish this place would just go to self check out because every single person that works there is useless, not once have I ever received help picking something out. I was looking for an entire new skin care line and routine. I was willing to spend about $400 to replace all my skin care items Since I wanted to switch over. When I walked in two girls were chatting with each other about another coworker and some drama that was going on in her personal life they looked at me and I had to say excuse me to get by them and they still didn't say oh I'm sorry. Can we help you find something. I roamed all over the store and saw at least two other workers standing on their phones in the back corner doing nothing. When I got to the register I was asked who helped me and I said no one, the girl responded surely somebody helped you and I said no and she said well I'll pick a name and I said no don't because no one helped me. products in the store that are not testers have been opened and used, displays are messed up And look like they have been ransacked. really sad for this part of town. I really recommend Ulta go to self check out because you're paying way too much for your employees who do nothing. read more

This is my go-to Ulta. They are always accommodating and nice. Lisa is so sweet and helpful and has a beautiful smile! Thank you Lisa!

The whole ulta policy for online orders is so useless, if someone else is picking up your order you can't just send them your info and the order number, it has to be you who has to pick it up or assign someone to be the pickup person. Because I don't have an ulta account, I couldn't add a pickup person even after creating an account under the same email. The website sucks, and they were no help at all in store, nor online. Never again read more

Incredibly helpful staff at this location! Not only did they greet me as soon as I walked in, one of them also helped me match some Nars foundation as well. When the color that I matched with wasn't in, she looked in several places and then sent me to the front where they could order it for me online. Because I was exchanging a different shade, there were some complications but the staff handled it with ease. Every single staff member that I came across today was cheerful, kind and very helpful. I'll definitely be making this my go-to ulta! read more

I came to ulta yesterday to fix my makeup last minute, I asked someone for help and... SHE ATE. She literally reassured me that it was going to be okay and fixed everything. Explaining the products and insuring I liked what she was doing. She literally made my night a million times better and stopped me from wiping it all off and crying. I didn't get her name but if she's reading this, she knows who she is!! Thank you girl. You never know your impact on people and you seriously turned the night around. read more

Make your appointment online. Only one eyebrow tech that I know of works there. She's normally pretty thorough. Brow bar is inside of Ulta in the stone oak village area. Relatively cheap price wise compared to a lot of other places I've found. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

5 stars for the makeup and sales people in this store. They are amazing. I started wearing make up because they helped me find the right products. I even got beautiful scented perfumes. I had my eyebrows laminated and groomed. Amazing job. Now, why am I giving the 3 stars. Well there hair-salon is a whole other story. The hairdressers are super nice. However, they do not follow the directions. This is the hair cut and highlights I wanted pic 1 and the hair cut and highlights they gave me. Total price was $250.00 + $50 tip. I always tip big because I worked as someone who made a living on tips. $300 total. Now. Look at pic 1,2,3,4. It is not the color I wanted for my highlights and it is a rainbow of blonde to Orange. The hair dresser told me that she was using 20,30and 40 developer on different parts of my head. She didn't want to have me sit there all day. The process began at 9:00 and at 11:00 she had a new appointment. So now my haircut got a rush job and it is way shorter than I asked for. I left at 11:45. Look at pic one for reference. Saturday. Sunday, I called to ask what I can do to correct my orange head of rainbow. She never called back. I went to the store and the manager in charge of the salon said make appointment to get more toner added to make your hair brown. I asked if I would get charged for this and the manager said there is another lady in charge of that process. Now, I am unhappy because I wasted almost 3 hours, my hair is damaged, my hair is cut way short. The original hair dresser said I can highlight it again .... really..... or resolution of we can dye it back to brown. You might pay for it... Is this a good resolution. Such a waste of time and energy. Save your self the hassle and go to someone who will not give you orange highlights or a short bob. read more

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no offer to help me but helped everyone else and had time to sit and talk to each other and gossip. I tried giving it a chance but was left feeling ignored and put my stuff back and left read more

Had a hair cut by Tracy. She did an awesome job. I will be seeing her again. Maria read more

Wife went here yesterday to redeem her birthday gift that was emailed to her. The cashier was extremely rude and had my wife waiting for several minutes because she could not pull up her email to show barcode for the item she chose. Cashier acted very snobby as if the item was coming out her own expense. Thank you to the other cashier who checked her and included several other gifts as an apology for making my wife wait. Once she learned of the situation she handled it properly. read more

I'd leave only one star, but I feel badly doing that. Stylist Courtney gave me a terrible haircut. Was lopsided right compared to left. I had to ask her to fix that. Never textured my hair despite me asking for this. I got home and found multiple pieces of hair that weren't cut. Had to fix them myself. Don't recommend. read more

I went today and the lady at the cashier was just terrible. Horrible customer service and when I called I was just placed on hold over and over again. I guess I'll just shop at Sephora now. If I could do a lower rating I would. read more

I absolutely love this Ulta. Shopping for cosmetics is SO much easier here than at other locations, it's never unbearably packed or a mess. I've had good and mediocre customer service, it honestly depends on the day and the moods of the gals workin' (I don't blame them sometimes I used to work retail and customers are not very bright.) For the most part I've had the pleasure with dealing with some very sweet women at the register. Also, I had my first haircut in 3-4 years at this salon with Katrina. I didn't get anything fancy done just a cut BUT I have stupid naturally curly hair and if it isn't cut correctly it looks HORRIBLE. I've always been timid with letting people cut my hair cause it takes years for my hair to grow out. Katrina gave me exactly what I wanted, a blunt straight across cut "above the boobs" she called it lol. She cut off about 4-5 inches and I felt so beautiful, my hair was so shiny and healthy lookin' o girl. She definitely knows how to work with textured hair, I highly recommended her. She was so gentle with combing out my hair and used the right amount of products when she was done. She was very very fun to talk to and she was hella funny. read more

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Customer service here is none existent. They are not even friendly much less professional. I spent 10 minutes trying to get someone to open the perfume cabinet only to realize a lady standing next to me whom I thought was a customer worked there. The cashier chaira who was on her phone acted like she would rather shoot me than check me out. Don't go here unless you want to leave irritated after spending a couple hundred dollars. One star because there is not a zero star option. read more

This place is so messy and very hard to find the items when they aren't organized. Most products are damaged and opened.

I had such a pleasant experience at this location. This was the nicest Ulta store that I've visited and I've visited all of them in the Greater San Antonio area. I was having a hard time selecting a foundation from the new Juvia's Place I Am Magic collection. As a WOC just coming in the store from this Texas heat, my face was not looking it's best for matching foundation. The staff was kind, and professional, a nice combination. There was a woman who I think was management stocking items near the Juvia's Place display who helped restock a tester sample for me. Then, Jerrell, another sales associate saw me swiping different colors on my neck and offered to assist. He didn't make me feel foolish for my lack of knowledge and I totally trusted him. The other associates also appeared to know how to wear makeup but I wasn't intimidated by them either. Two other associates offered to help me and had sincere smiles on their face. I was also impressed with the store layout. It was modern, clean and had a good variety of products. read more

This Ulta is terrible for pick up. Staff is extremely lazy and rude when you come to pick up an order that is suppose to be ready with 2 hours. read more

I went to this store on 13th of November about 830. I needed some help with Mac makeup - girl asked could she look me up then went to help another customer never came back. Tried to use my birthday coupon it didn't work Manager came to help she added it but didn't give me my free gift. They were all in a hurry to leave I told the manager thanks for adding the coupon and she said "yeah." They are always so rude and unhelpful at this location. I only go here because it's closer to my home. But I'll start traveling to other stores to avoid confrontation. The ladies here are very rude but the guys seems to want to help. Odd!!! read more

Awful customer service at this location. Two of the cashiers acted like they could not make a purchase for me online from the store and said it was impossible. They were also rude and condescending, aside from not being helpful. Definitely made me reconsider taking my business here so often. Not the first time I have had a bad experience with the cashiers here. read more

I've had my hair done twice now by Carlos at this location. First time it was just a cut and the second time was a cut and balayage. He is amazing! Very kind and delivers! Both times I have loved my hair and felt like he was very thorough on making sure he got the look I wanted. Highly recommend using Carlos for your hair needs! read more

Worst hair experience ever! The stylist who colored my hair turned me from blonde to swamp brown when I had just asked for a few grays to be covered up. She tried fixing it but after 4 hours I decided to call it a day! The next day the salon manager took off as much of the color as she could but said to get my natural highlights back (mind you nothing new...just to get my hair to look like it did before the stylist turned it swamp color) I'd have to pay another $125!!! Making my grand total to over $300! Which means I would end up with my normal color (as close as they could get it) and a trim at the end of the day and it would cost over $300!!! What the heck?! NO!!! Never ever ever get anything done at the Ulta salon!!!! read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I'm giving one star because zero isn't an option! I had an appointment with Tracy (master level) hairstylist, at 12:45 on Friday August 11th. I arrived early and went to the salon area and nobody was there. I walked around a bit and went back to check in and a guy was now combing out wet hair. I said...Excuse me, do I check in here, he said do you have an appointment and I said yes with TRACY. He said...she'll be right with you. I sat until 1:00 and she came out with a client who had just been washed. She walked right next to me to grab something and said nothing. Not Hi or I'm sorry I'm running behind...not a word! She goes back to her client/friend, and starts chatting about her daughter or friend who had a met a hot guy at a gas station! I sat for 10 minutes hearing this BS and her friend/client says..."Is she (me), waiting for you? Tracy shoots me a look, rolls her eyes and says yeah!!!! Still, no greeting, no...I'll be right with you, not a word is said to me. I waited 10 more minutes and got up, told the person by the check in, how unprofessional Tracy was and she apologized. I told another Ulta employee what had occurred and she said...Oh no! Five minutes later, Tracy leaves a very "cold apology ", on my voicemail, she says she thought the other stylist had let me know?!?! Are you kidding me? She's putting the blame on her coworker? So rude and so unprofessional! If Tracy is a "master stylist", I would rethink that promotion! She was rude, unconcerned about my time and never said a word. Do not go here! My friend actually told me It's a blessing, she did her hair and she will not be going back! In all my life, I've never seen such arrogance and complete lack of consideration !!!!!! read more

Tracy did and AMAZING job!!! I showed her a reference photo and she exceeded my expectations. I wish I took a before photo but my hair was just dark brown. She took her time and really paid attention to timing so my hair wouldn't crisp. I'm definitely going back and would highly recommend. read more

Ulta Beauty - blonde balayage - Cosmetics & Beauty Supply Near Me - San Antonio, Texas

I really dislike the unfriendly staff in this store. Well.....usually. Today was a pleasant surprise. Alex provided excellent service. Two more people working in the prestige makeup department also exceeded my expectations. Maybe management is paying attention to the reviews. Thanks again Alex read more

Ryan at the Lancôme counter is absolutely amazing! She took her time and helped my daughter and myself with all our needs! She was very patient and helped us find the perfect products! Such a great experience!!! read more

I feel like all Ulta's always have horrible service. No one ever ask if you want help. Just came to ulta in San Antonio ( recently moved to TX) a lady was helping me and I think was taking too much of her time or she just didn't want to help me anymore so said she would be right back snd never came back. I will drive out of my way to go to Sephora next time. Left my basket full of stuff! That is extremely rude and horrible customer service. read more

Staff in the MAC area was very rude. I had to stand there and wait until they finished chatting with each other.. The person at the returns who was pregnant was skidish and frankly acted like she had not encountered a person of color. I literally thought San Antonio was beyond the racism but today they showed their true color! I just called the store @ 2104819140. Now I can hear why the staff is not about customer service or excellence. The person who created the voice-mail messed up and instead of erasing and re-recording, she left it that way. WOW! Where is the District Manager or the Regional Manager???? Obviously, it starts at the top. Corporate office need to know what is going on within the stores. Poor salesmanship in every area. read more

There are 3 reasons I go to this Ulta: it is convenient to where I live, parking is easy, and I can get multiple products in one location (mass produced & prestige brands). I've given it about 3 or 4 tries and this last one just solidified the fact that I am NOT going back. Every time I am in there, the associates act as if it's a bother to have to interact with a customer. For example, in a previous visit, I was buying a gift for a teenage girl and I was told she wished for a gel nail polish set, I know nothing about this. I asked an associate where I would find this, she just pointed in a direction and replied, "over there". I walked "over there" and started to look at all these nail polishes different brands and step 1 and step 2 etc. etc. I asked another associate for help. I asked the difference between 2 different types and her reply was, " I don't know. Read the box." Are you kidding me? This is so rude, what is she there for then? If she didn't know she could've asked a co worker that did. On this visit, I just left extremely disappointed and very surprised that people like that would work there. I'm not sure if I don't fit the "make up" profile or not but it shouldn't matter, they should treat all customers the same because they never know ones needs or how much they'll spend if they're motivated by sales! I get the magazine circular and the emails and usually ignore them but with the holidays approaching, I gave in to some the the deals I saw advertised: Ulta beauty box for $19.99, 5 for $5 items, and a $3.50 coupon. I went in and the associates on the floor were ok and helpful but this time, it was when I got to the register. There wasn't a long line, one individual ahead of me and as I was paying only one behind me that came half way thru my transaction. I asked the cashier if I could use a coupon I found on the shelf, no answer, she just took it from me, scanned it, and said no. I paused and asked her why not, she replied, I don't know pulled the coupon out from where ever she tossed it and said, "its not valid yet until Dec 26." ok. I get it, then give it back to me. She tossed it out. Then as she was ringing up my items, the total price was way over by about $15. I asked her why was it so much, she didn't answer just looked at all the stuff over and over all while having a very annoyed look on her face and a demeanor that was very impatient. What had happened is that the 5 for $5 have to be in multiples of 5 or your charged regular price $2.99, she had skipped one item and when she figured it out, the price was reduced and reflected accurately. All this time, she was NOT friendly and looked super annoyed. The store was not busy and there was only one person behind me and she approached the line about half way thru my transaction. As I wrapped up my transaction, I asked, "oh, is it to late for a gift receipt. Sorry I forgot to ask." She just stared at me.Stared at me! Then I replied, "well, I wouldn't want to put you out and make too much work for you or anything." She replied as she looked away, "next person in line!". I was really insulted at this treatment, no thank you, no not possible, I'm sorry, bye have a good day, thank you, etc. Nope nothing. Yes, I spoke to the manager, yes I filled out the survey on the receipt. And on my previous visit, I call corporate and they didn't care, there was no follow up. So what should I expect but nothing but the same. Next time I will just choose to spend my money elsewhere even if I have to drive a little further but it's not worth this treatment. read more

Ok where do I begin this review?! If you need cosmetics this is really the only place to go, so why 3 stars?! Customer service is not great! Ive wondered around this store more times than I can count and NO ONE asks if I need help. Im not saying I want to be bombarded but when I see workers just standing around they could at least ask me if Im needing help finding an item. The times Ive finally stopped someone to ask for help they have been helpful and nice but I dont think I should have to flag you down. Salon has been great the couple of times Ive used thier services, a little pricey IMO but great seevice. read more

Tracy is the best! She always knocks it out of the park on my color and she's so quick!!

We are new to Texas and my first time shopping at this store. It was clean, nicely stocked and friendly staff. Especially a very helpful and sweet young lady named Sam. I will be returning and highly recommend this location. read more

I bought a brand new James Charles mini pallet this weekend and brought it home to find someone had already opened and swatched it. Gold glitter finger prints on it from then "so good" shade I guess I'll be checking them from now on since this has happened. read more

The girls who work here are very rude, and I've had multiple problems at this location. I was an employee for the company myself and I'm disappointed how this store is ran, and with the management here. read more

Less traffic than other locations. That way I can find someone to help me out. Shorter lines at the cashier!