Heather the cashier thinks she's above the system and can't even help a customer who's looking for a product. The store was dirty, and the employees lack knowledge. Do better ultra your prices are insane Atleast get employees who have class. read more

I made an appointment at the salon for a blowout with Cherri and the appointment was cancelled with no call explaining why. I called the salon and scheduled for the same day with Emily. Emily did an AMAZING job which is why I'm leaving three stars. I highly recommend her for a blowout + brow wax. Her service deserved five stars. The following weekend I made an appointment with Cherri as she was the only stylist available. I was called the morning of the appointment being notified that appointment was being cancelled because Cherri called out. I booked these appointments for special occasions, so it's super inconvenient for them to be cancelled. read more

The worst customer service. And the manager is so rude and talks to people in demeaning manner. I will never spend a dime there. I'd rather go next door to Sephora. Hire friendly and helpful staff. read more

The worst customer service !!! I walked in and no one wanted help me and when I asked for help I got a female employee who was to tired to guide me where I can find a matching foundation she looked bothered...I've complain to manager and nothing got better so I drive to Visalia best customer service and the staff looks like they have make up skills and knowledge not like Porterville SAD!! read more

Porterville Ulta hair salon employees are so ghetto. Made an appointment to cut my bangs and while we were waiting for my appointment with my child one of the employees kept cussing while doing someone's hair. Then Cherri L. Was my hair dresser and came out didn't greet me and didn't ask if I was waiting. Finally I see her just wasting time so I go up and she's extremely rude. Then wants to charge me a full haircut to cut my bangs. DO NOT RECCOMEND. read more

I am beyond satisfied with customer service lucie went above and beyond to color match me her personality is everything and that's what makes her wonderful at what she does read more

I rarely like to leave reviews but this is a must, People check your pickup orders! and if you are missing something don't even think about returning to ask about your missing item!!! Sadly, this will be the last time I purchase products from Ulta. I bought close to $200 in items (13 in total) and did the curbside pick-up. The associate who took the order asked me to check my items. I quickly looked inside the bag and thought everything was there. When I returned to work I went through the items and one was missing, I returned to the store to let them know and was told by one of the managers by the name of Heather that if I checked my bag, I responded yes, but how do you check so many items simultaneously? She said this would be the only time they would give me the item, in a not-very-nice tone, the manager treated me like I was lying. I told them if they had cameras they should check them and see what was pulled by the associate that put my order together. I decided to take the loss but on the way home I decided that it was better to return everything, I returned right away and they told me they could not take it back till 24 hours had passed. I happily returned today to take them all back. (Sadly Ulta kept my money for missing item my loss : ( Went next door to Khol's Sephora and got all my stuff, nice friendly associates, very helpful answered all my questions. Now I have read some reviews on here seems I'm not the only one who has run into issues with Heather the manager. I see the responses from "Business Customer Service" At Ulta Beauty, after each review, they usually respond "We have forwarded the details of your experience to the manager of the Porterville store." (wonder what manager is the one taking care of complaints lol! But it seems to me nothing has changed. Some associates should have customer service training asap! read more

I went in for my blowout appointment and the stylist ( Cherrie) was extremely rude and unprofessional. She continued to convince me out of my appointment so I left. read more

lucy and michael are the best and are super helpful!everyone is way nicer compared to the ulta in visalia too

Went to Ulta to try to find a moisturizer, and sadly I didn't find the one I was going to buy (OleHenriksen)! BUT I did ask for a recommendation of a good moisturizer with a good tint and I was directed to a Clinique moisturizer surge one! The plus side of this motorizer was that it also has SPF 25. The girl there was extremely helpful and even helped me color match one that blended with my skin. I ended up walking out with the moisturizer and some benefit mascaras. It was a smooth trip because I asked for help. Or else I would have walked out with the wrong moisturizer. Thank you, ladies!! read more

Ulta Beauty - Clinique = Hydrating tint moisturizer Benefit Lash Dream Team = To find the perfect mascara to see which one best suites me! - Hair Salons Near Me - Porterville, California

Employees are very friendly and helpful when needing to look for items. This Ulta store has a great group of employees that provide excellent customer service. read more

I like going to this Ulta but unfortunately I always have a bad experience with the employees and customer service. The cashier Maria was rude and refused to take my $100 because "she didn't have change" after I insisted she rung me up on the same register with plenty of change... her demeanor was rude and disobliging. read more

Y'alllll don't sleep on Alyssa, she's the best beauty adviser! Not a lot of people can find the right foundation for me and she did such an amazing job! She tried the Clinique Even Better foundation on me and matched my skin tone pretty well. And let me tell you- a little goes along way and it's really light weight on my face. Super happy with the service and my Ulta haul! read more

Ulta Beauty - Clinique Even Better Foundation - Hair Salons Near Me - Porterville, California

Terrible customer service. I had a curbside pickup order I waited for a while till I finally decided to go inside just to see the employees standing around talking. All I got told was " the girl in charge is not here". Okay well while she is gone someone should cover her spot instead of telling customers they can't do a simple curbside pickup. Don't recommend placing orders for curbside pickup you are best off going inside getting it yourself. read more

Christmas shopping and there are literally 5 people in line in front of me when the only person working the register has to answer the phone as well! Several other employees working, but none of them seem concerned. read more

Ulta Beauty - Line - Hair Salons Near Me - Porterville, California

I got a haircut done by Leslie, and she was fantastic! She cut and styled it incredibly well, and she was super gentle with the hairbrush. I walked out with a gorgeous blowout and a skillfully layered cut + bangs read more

Customer service is a jokeAsk for help and get straight ignored or the famous eye roll..I will gladly take my business to Visalia

Friendly Staff, Good Redkin Shampoo Deals! Friendly and attentive staff here makes the shopping simple. They ask you if they can help as you navigate the store. $15 for the 32 ounce Redkin shampoo and conditioners always gets me to stock up! Other ham that I am a guy and wouldn't need much else here... read more

I'm not surprised this store has such negative reviews. Coming here for the first time, I realized that everyone who works here, hates working here. They are not friendly, and all they do is sit around and talk crap about other people and gossip. When I went to get my eyebrows done, I literally waited til 4 of them were done talking to let them know I was there for my appointment. I guess they might of not been done because I got nasty looks from them for interrupting them. The store overall is messy!!! I'm not sure if they don't watch their customers open the products, or accept and restock opened products, but it's disgusting. No one wants to purchase opened products. I decided to give this store another chance today, I called to book an appointment, was left on hold for 10 minutes, someone picked up and hung up on me. I called again as I was in the store and got out on hold again, and the chick that went to "check" if there were appointments available (as if they were busy at all), didn't even check and hung up on me. Y'all ladies need to stop being chismosas, and do your damn jobs! If you don't like it there, gtfo! Customer service is HORRIBLE! Additionally, for this being a beauty store, these girls don't bother to do their makeup or hair. Highly disappointed! read more

Love coming to this place to stock up on new makeup n skin product arrivals! Have to really say thank you to Jessica beauty advisor she really knows her stuff! She helped get my daughters skin back on track right on time for an event! Thanks Jessica read more

Everyone is so helpful and sweet here! I love not having to go to two different places when I'm in need of high end or drug store products! Employees definitely know their product and are able to assist in any way they can. read more

Tiffany at the salon is amazing highly recommend her she's so kind and knows her stuff . I hope she never leaves but if she does I am following her read more

The cosmetologist that do the hair need to go back to beauty school they have no clue of what or how to do what the client asks for .. had to go back a second time because she literally left my hair greenish .. and even when I went a second time she still couldn't fully correct her mess read more

So I enjoy makeup shopping just as much as the next girl and most of my experiences in ulta or sephora or great but this location in Porterville is awful. The staff isn't helpful at all because they're "too busy". I also didn't appreciate the trash talking in their earbuds. Sorry for the negative review I usually like to leave positive reviews mostly unless it was a horrible experience. read more

So I stopped by to shop and grab a gift card and brought in an empty Starbucks bottle and empty bag of chips I picked up in the parking lot that was thrown. I asked for their trash can to throw it and was advised that they do not have one for the public! wHAT!?!?? I asked the lady "you don't throw away trash?" She said not for public use they only have little trash cans for their makeup. You have got to be kidding! Be better than this Ulta. read more

Their promo does not fully honor what is on the sign. Next time I need to clarify what I see posted. I bought 2 shadow cases and 2 mascaras but was disappointed about the total I had to pay. They even sign me up for the membership but no additional discount, not like I planned on going back. The makeup should last me considering I don't always wear a war mask but now I got to use them since I spent approximately 40 dollars for a new brand I have never heard of: NYX.?! read more

Stuff is very rude they need training on how to treat customer. Recent makeup but can't even do their own.

If I could give ZERO stars I would. Ulta has amazing products, but the customer service is horrible. The manager is not too bad but all of the rest. Most people know that the people who work at makeup stores in small towns think they're the greatest thing. I would rather take an hour long trip to Fresno and shop there where some girl who gets paid minimum wage... but thank GOD they get free makeup so that they can look pretty. read more

I only give it 1 star because it's the only store in town like this and was much needed with a good selection of products but the staff is very rude. Tall girl who works at register should reconsider a customer service job. read more

I got my eyebrows waxed by a floor employee.... she ripped my skin off.. I had scabs for a week.

I went into ulta to get help with what I should use for primer/foundation. When I asked about what I should use for my smile lines and creases, a man that worked there said the only thing that would help is to get Botox, that was his only recommendation unfortunately. It was very discouraging and upsetting. And then the foundation that they matched for me didn't match my skin at all and I had to go back and return it. read more

If I could give zero stars I would. My appointment was cancelled two hours before my scheduled time. There was no other stylist who could take care of me. As I am leaving on a cruise I was really counting on being taken care of tonight. This is a new location and they did not give me a good first impression. I won't give them a second chance, not when this appointment was for a special occasion and I feel very inconvenienced. read more