I want to preface this by saying I've never written a review like this before but I want to make sure this doesn't happen to anyone else, especially someone who wouldn't speak up after paying for an unacceptable service. Over the weekend I booked a last minute appointment with a master stylist for a haircut at the salon. I had long hair, and wanted a shorter length with long layers. The stylist was friendly and talkative, asked me where I parted my hair, though added that the way she would cut the hair will allow for a part on any side - this is important later on because I didn't bring it up or ask for that; I only ever part my hair on one side. She styled it very differently than I would (blow out, super flouncy) which looking back now I think was to hide the mistake. I got home, washed my hair, and styled it the way I would. I IMMEDIATELY noticed a huge mistake. It was like I had 2 different haircuts at the same time. One side seemed okay, but the other looked like a mullet. There was no blending, no gradual length change...just a 3 inch dramatic drop from one spot to the next, that spanned from the front of my face to back behind my ear. There is no way to hide this. Because my appointment was the last one on Sunday evening, the store was closed and I couldn't leave a message when I tried calling. I called first thing in the morning and no manager was in the building. I was told they'd call as soon as they came in. I waited a couple hours after the time I was told I'd get a call back, and finally decided to just call again. The manager Vickie is the one who answered, and while she wasn't unkind or rude, she definitely tried to invalidate my feelings and experience multiple times. The first thing she said was that she's never had an issue with that particular stylist when getting her hair done. Great, I'm glad she was able to cut her manager's hair properly, but that wasn't the case with me. Then she offered for me to come in and have another stylist fix it. I declined because I paid extra for a "master" stylist to cut my hair the first time, and I was no longer comfortable with anyone from that salon trying to fix it. Fast forward, I went into the store to show her my hair. She immediately told me that she has done hair for over 20 years and knows what to look for. She looked at the obvious mistake and instead of apologizing or agreeing, she said "Well, she cut it evenly. If you just part it in the middle it would be fine." I explained that it is not even, and I only part my hair one way, ever. I told her that this was explained to the stylist and that the stylist cut AND styled my hair with the correct part, so this shouldn't be an issue. On top of that, I DID try to part it in the middle at home after seeing the mistake and trying to find a way to fix it, and parting in the middle did absolutely nothing but make it look worse because it is unnatural for me. Again invalidating, she said "well it's even, but I guess I can see the disconnect." I had my young daughter with me and in no way wanted to argue so I left it at that and waited for my refund because I now need to go to another salon and attempt to get this fixed, if that's even possible. I've never complained about a haircut or service in my life, so this was difficult for me as it was, but to have a manager completely act as though she was doing me a favor by refunding me is completely unacceptable. Like I said, she wasn't unkind or mean, but she was definitely purposeful with her words and tone in such a way to make me feel like I was overreacting and there was nothing wrong with my haircut. I do not recommend the Phillipsburg Salon at Ulta, regardless of the stylist's "status." read more