3 stars for the store, 0 STARS FOR THE SALON!!!!!
The store is alright. I have seen it in better shape. When you have sales on items, keep them stocked!!!! Example, shampoo, conditioner, hair extensions. Which by the way the hair extensions were gross looking. One even had a lollipop in it. When I took it to a worker he looked at me like I had 3 heads. Some of the workers are knowledgeable on the products. Needless to say, most aren't. Do some education for them!!!! Or at least make it a requirement that they read on all the products!!
For the salon portion, oh man where to start. I under stand, that there are senior stylists and under but come on, everyone should know how to do hair. I know some stylist use the term " fake it till you make it", well you definitely have stylist there that fake it pretty well. Let's start with the consultation. Wasn't very thorough, I told her I had a picture of the hair cut that I liked and wanted it similar to it. She didn't want to see it. Next, the color. I told her I wanted to tone down my red and she said no problem. Then comes back after a senior stylist told her, no not all of the red is going to come out. By the way they were standing just a few feet away!!! The other stylist had to help her with the color because she had no clue. While putting it on my hair, I understand some is going to get on your skin. However, wiping it off as soon as it gets in there is just proper hair stylist etiquette. Hence, as soon as she was done, she left it all over my forehead, ears, neck, etc. So, while I was sitting and waiting to process, the stylist that was in front of me, was talking very inappropriate about the other stylists there, TO HIS CLIENT!! He was saying pretty rude and nasty things. I'm sorry, that's just something you just don't do, especially when your on the salon floor!! Jumping forward to the haircut. I finally showed her the picture and she said, no problem. She starts cutting, and cutting, and cutting. She got very scissor happy!! Needless to say, she butchered my hair. It was nothing like the picture. She starts styling it grabs a brush that was sitting on the counter that was used by the other stylist on his client. I pull forward and ask for a clean brush. No offense to the other client, but disinfect the brush. After my hair is dry and styled, she goes through with thinning shears and starts cutting again. She said it's to help blend, but I know it's to cover her mistakes. You check your work when you finish the hair cut by cross-referencing your angles. So when she starts pulling the hair up, I notice all the mistakes and the lies aren't even straight. Not even my bangs were straight. I come home and pull up the layers and it was bad really bad. I call the very next day and she answers the phone. I tell her I need my hair fixed and pronto. She tells me she is the only one there and she is booked. I give her the benefit of the doubt and say ok I need something first thing tomorrow. She said again I'm the only one here and I'm booked until lunch. I start getting suspicious. I asked if I could have someone else fix her mistakes since she messed up the first time. I told her I would call back. I waited about 10 mins and I call back. Someone else answers the phone. I ask how many stylists are working and she says 3. Hmmm, she's really the only one working. Nice lie, but didn't fool me. The point of this, is don't go here to get your hair done. It's not worth the price, nor the risk!! read more
