Went here for a trim & highlights. I brought with me a specific picture of what I wanted. Two and a…read morehalf hours later I have a few brassy strands & was told the earliest appointment was in a week. Return a week later with the same ash blonde highlight picture (I have brown hair, no it's not easy but if it's not possible SAY it's not possible), and another 2 1/2 hours later my hair is even more brassy & chopped with rainbow colors. My five year old literally called it a rainbow. I called the salon the next day once it dried, was told I'd get a return call, hours later I miss their call while at work and call back, put on hold, put back on hold again, told I'd get a return call in 30 mins, that was now last week. I paid over $100 just to cry for weeks wishing I had never let them touch my hair Chris, you are the same person, owner actually, who laughed at my Facebook review and blamed "box dye" for the issue when I repeatedly said I had only used dye from Sally's that was salon quality. All of which the hairdresser was made aware of before we started. In my first review above I already mentioned the second trip. I was ignored after that over and over. Trying to apologize over a year later is pretty unacceptable don't you think?

Had a Visit with Eileen to get a gel manicure done, and I came with a challenge. I had bruised my…read moreleft ring finger nail back in March and it had finally fallen off just before my appointment. I work in food service and education- so I wanted it to be covered simply for the fact that it looks so gross. Eileen attached a fake nail and using gel shaped the nail to match the rest of them and it looks flawless! I feel so comfortable and happy now and I was so impressed by her work!

Make up stores are just not my thing. I'm glad of that I suppose because they're expensive, smelly,…read moreand I'm a guy. So, there's just not much of a motivation for me to go into one of these places. Unless, a Christmas gift is needed, time is tight, and the budget is less than $100. So, I tried Sephora to accomplish this errand, and was very happy that I did. On entering the store, I wasn't bowled over by that overpowering odor of a million aromatic hydrocarbons entering your nostrils. Good ventilation I suppose. I was greeted by a Sephora Associate in just the right amount of time, and they had a couple of options for me almost right away. And, the item was on sale. Bonus. Checkout was a breeze, and they carefully wrapped up the purchase saving me time from having to finish that chore later. This store may have cured me of a lifelong aversion to getting even close to a cosmetics store. Fast, professional service, pleasant people to work with, and fair prices. And, no overwhelming smell! Thanks Sephora.

Sephora at the Beachwood Mall is ready for the holidays with shelves full of gift sets, festive…read morecrowd, and sparkling makeup. The store is most conveniently accessible via the main mall entrance (by CoHatch), it's on the first floor. It's your usual Sephora experience - well illuminated skincare/makeup and premier brands. INVENTORY: This Sephora has your expected assortment of beauty brands. I've noticed that they are now conveniently labeled at the top of the section. It's so easy to spot exactly what you need! Despite great selection, I stopped shopping at Sephora years ago due to my favorite brands pulled from the inventory. For instance, Origins is my favorite skincare brand but is now discontinued at Sephora. As a result, despite my love for the brand, I'm no longer a loyal shopper. I'm now in my clean gal era, and purchased one of my favorites - Fresh tinted lip balm in peony color ($26). It matched my makeup very well for the evening. It's always natural looking - no makeup look. MAKEUP SERVICES: I just stopped in for makeup services ($30 + tip) at the Beauty Studio at Sephora. I pre-booked online and was able to get evening appointment close to my occasion. You can pre-book various services online. I used to frequently drop in at other locations to get eye makeup done, it was quick and budget-friendly. Some of the makeup artists at Sephora locations are extremely gifted. I didn't have time or interest in full face of makeup although it was offered. Main reason is I'm very fair and Sephora's team very rarely can match foundation well. My eye makeup appointment was very expeditious (about 30 minutes). Did I get what I want? Absolutely not! I indicated what I wanted in an appointment form and during the appointment. I wanted bright emerald eyes to match my party's theme - The Emerald City. Did I get something I liked? Yes. I got a very subdued smokey eye and sparkly green eyeliner. It was very well and tastefully done but wasn't my vision at all. The makeup artist mentioned that bright eyes would be too bright with no full face of makeup. The main reason my look was impossible was because Sephora doesn't carry bright colors and leans into current fashion - naked eye. This seems like a huge miss considering it's holiday time and us gals want to sparkle. I can't believe that I'm the only one wanting bright pop eyes. I wish that products used were discussed with me during the appointment. Genuinely speaking I was only somewhat satisfied with my look. Very nice makeup artist, cute look, but not what I wanted. I'm unlikely to do another makeup look based on the makeup variety and looks. It's just not worth the investment if I can't achieve what I want. SERVICE: The service at the store wasn't so good. I wandered around the store for a while and no one offered assistance. Upon entry to the store, the employee at the door couldn't understand what service I'm visiting for. She was not friendly. I didn't at all get good impression about sales associates on the sales floor. The line was also moving painfully slow. At the same time, my makeup artist was quite friendly, was able to check me out right at the Beauty Studio. I appreciated her kindness. Overall, I'm not confident that I'll return to this store. There are a few Sephora locations that I love, but this store is not among them. I'm more likely to hire a makeup artist next time than visit this location. If you're looking for a specific brand offered by Sephora and want a quick transaction, it's an easy location to visit.

Don't sign in, leave, and come back or they will give your spot away. Came in and they said it…read morewould a 30 minute wait and I could leave and come back a half hour later. Went and got lunch and came back 25 minutes later. Waited 15 more minutes as they gave two other customers spots ahead of me. I left at this point or it would have been an inevitable 15 more minutes at least.

Had a great experience. They were busy, but the wait time I was given was accurate. My stylist…read morelistened to what I wanted, and was very friendly. Will definitely go back

I dealt with the owner of this salon for more than 20 years. The ladies there are super friendly…read moreand very up on all the new techniques & colorings. Hoping to get back on the schedule after a Texas hiatus of 6 yrs. Trimmed & colored ever 4-6 week from 98-17.

I wanted to try them out but they never answer when I call. If they're on vacation, a message…read moreshould state that. I will try again today. Even though they only have a 3-star rating, I like the location.

This solon is the best! Very caring staff. All the beautitians are fantastic…read more They are perfessional and are very knowledgeable. I recommend this solon to anyone.

I thought I would treat myself to a manicure for my birthday today. The salon manicure is described…read moreas "A comforting manicure to make your hands feel like a million bucks! We will soak your nails, shape, cuticle push, lotion massage and finish with the polish of your choice." I had no soak and no lotion massage, no shaping........I did have a junior stylist that had no idea what she was doing. She cut my nails as short as possible, after the first one, I had to let her finish so they would all be the same length. After she cut them, she asked if I wanted them short. They use Zoya nail polish that has tiny brushes, she was dripping the nail polish on and spreading it out. I told her it was too thick and she said she was trying to get rid of the streaks, I asked to take it off a do just clear. She dripped that on as well. My nails are not even, they actually have corners. I am so disappointed. I came home, removed the goop, shaped and polished my own nails.

Had a Groupon for gel mani. Arrived 10 minutes late at 5:10 and nail tech was with client. Was told…read more20 minute wait and offered morning appointment the next day. I live 20 minutes away and this was on my way home from work and it's Friday so no. I waited 20 minutes because I was late myself. She was still with client so i asked front desk what time the clients appointment started. 4:15 "because her shellac wouldn't come off". Nail tech was unapologetic. Would have appreciated the. courtesy of a phone call letting me know she was running behind. So unprofessional and rude. Won't be back.

Saw Sheila for a Spa Pedi, it was fabulous! Looking forward to returning for an extensions consult…read moreand massage!

Love it I get great prices on products I use everyday. Staff friendly. Good selectionread more

Very neat and clean. Most products have samples. On the sample is the regular price. The outlet…read moreprice is 30% off that. Still a bit pricy, but the Esteè Lauder brands are higher end projects. I'm an Origins gal. It's the all natural brand. I've been wearing it for nearly twenty years. I come here to check out new products, and to restock. The staff are always helpful.

Walked in because I wanted a new lip color but hate it when I get hounded by staff asking if I need…read morehelp- instead she helped me find the best colors and get the perfect pout! :) Walked in again today (weeks later) and wanted to do the same thing... And check out their facials. The girl said that their esthetician was open and after introducing me we figured out the best regimen for my skin. Super detailed facial- I got micro derm abrasion on my forehead and inflamed acne spots, peels on my T zone and chin, and then the greatest extraction of my life followed by some deep deep moisturization. Felt like a new woman walking out there- she even put even creme and lip moisture on! Loved it. And seriously folks, I'm real picky about my skincare and spa care. This woman did the works for a price I could afford. And SUPER friendly the whole time. I loved talking with her! I am a frequent for their samples too- live the unique products they carry from their lines. Got a great sample from Bobbi brown that I can't wait to try!! Thanks my making my day ladies!

Everything here is wonderful, that is obvious! But the staff here is just aaa luxurious as the…read moreambiance and the products. They are kind and all smiles when you are greeted from afar when walking in, yet not intrusive or pushy. It really did invite me to want to buy more! I am that consumer! But even if you just want to peruse, it is a nice shopping experience which is not as common anymore!