Great customer service, Great Hair Stylist Thank you Erika for the beautiful hair! I'm so happy with my results! read more

I've been going to Erika for the past five years, and she is truly exceptional. She listens carefully to what I want, but she also offers thoughtful suggestions I never would have considered and I almost always end up taking them because she's that good. My hair looks amazing every single time, and I constantly get compliments on both the color and the cut. She's friendly, attentive, and genuinely invested in making sure you leave feeling confident and refreshed. On top of her talent, she's also a natural mentor. She takes the time to guide and support the people around her, which says so much about who she is both professionally and personally. I highly recommend her to anyone looking for a fresh look or a stylist who truly cares about their craft. Erika is the best. read more

Erika has been cutting my hair for 10 years--she's excellent! Reliable results, easy to work with, concerned about her customers experiences. Could not ask for better. read more

This location is a well-kept secret. They are incredibly stocked and have enough sales people. People in the store actually wanted to help me look for makeup which I have found rare in other locations. This will be my go to spot when I need make up read more

Ulta Beauty - Hair Salons Near Me - Bound Brook, New Jersey

Although there were 5+ employees at the entrance, no one was greeting. I went in there for one item so I already knew what to look for. When I asked for help, Emily was kind enough to assist me in finding the product. Thanks Emily! Lots of parking, very organized, not much of a welcoming environment. read more

Ulta Beauty - Ulta - Hair Salons Near Me - Bound Brook, New Jersey

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Alexis was AMAZING! I would say easily one of the best haircuts I've ever gotten. She paid great attention to detail, listened to what I asked for, showed her creativity and left me with a beautiful haircut that had body, movement, volume and texture. I would recommend her to anyone I know -- and will be sending my mom to her for a curly cut soon. She was so sweet and genuine and really took her time to make sure it was everything I wanted. read more

I scheduled a first time appointment for a haircut with Sandra. She was fantastic. I have a scalp issue and she was very knowledgeable on how to help it. She gave me one of the best haircuts I have gotten in a really long time. I highly recommend. read more

Not one single employee stopped to see if I needed anything. I passed by at least 4 employees, all whom were too busy stocking. Maybe their job is specifically to stock, which is fine, but then where were the floor staff? I worked in retail for over 10 years, I understand the importance of making your product look full and constantly checking numbers at the register, but when you have a store full of customers on a Sunday afternoon, they should be interacted within to make those sales better. I'm a bit disappointed because I got the vibe of not being welcomed and felt like I shouldn't be there. Never once had I felt more of an outsider at an Ulta. Maybe it's just me overreacting or being paranoid or something about this day, but I'd hesitate to come back to this location. read more

I asked this short older lady with poofy red hair in the makeup section. She directed me to Christian Dior foundation, I declined due to skin issues and I'm not sure of the ingredients . I wanted other suggestions, when she realized I didn't want to purchase Christian Dior. She blew me off, walked away not willing to assist. Snob! Hire people who don't think that they are God's gift read more

Besides not being greeted, while everyone else around you has been and are as they come in the store AS A PERSON OF COLOR, to watching a customer put the tester on her mouth instead of the q-tips right next to her. I don't think I ever will visit this store again. read more

If you are an ulta shopper, buyer beware! The policies have now changed. No rewards account or no receipt means no accommodation. Need to exchange a gift or get a store credit toward something else, not happening! Even if the SKU matches their store and it's a current top selling item. Your child has an allergy and is unable to use the product, I guess that falls under the category of "too bad". In this day and age with failing business I cannot believe this is how they choose to operate. They will no longer get my business. Shame on them! read more

I like Ulta Beauty because the makeup is my favorite makeup store that sells like eyeshadow and eyeliner makeup brushes and fragrances and perfumes selections like Ariana grande and so much more like lipstick or lipgloss products read more

had a great experience was buying a gift for my wife a fragrance received a lot of help, especially by Tammy would definitely recommend going again read more

I really like that this store has a nice mix of high end and more affordable products, however, some of the staff (more the older ones than the college age kids) are very snooty. I was there with my mom on mother's day, and we were shopping in the more affordable section on the left side of the store. We had to hunt down someone who worked there for a price check on an item and she seemed to have an attitude like we were an inconvenience or a waste of time. When I asked her if I could ask her about a product while she was here, she very quickly said "no sorry, I'm with a customer" and wouldn't even let me finish my sentence before she ran off to the expensive end of the store. And get this, there wasn't even a customer waiting for her over there! She stood in the corner talking to another employee until she saw someone walk in and float to the fancy section. Basically, unless you are buying an $80 + cream or foundation, nobody seems to think that you are good enough to help or even be friendly towards. That sales associate made us feel like trash on mothers day of all days! Excuse me for being low income but still wanting to treat my mom and myself to a little something. Instead of your generic "We will continue to improve our processes and hope your next experience at Ulta Beauty will be a positive one!" How about actually addressing this problem with the staff so that customers will not continue to feel uncomfortable and unwelcome? read more

I was browsing hair salons in the area and ended up picking ulta because I liked that their prices were transparent when you sign up for an appointment. However, Ulta is sneaky in the way they set up the costs. Once I was already in the chair and having my hair done was I aware that there is an extra charge for olaplex, which is pretty important to protect the hair for a hair treatment. I appreciated being asked and told this was extra. However, when I went to pay, I was charged for a haircut as well when I had only signed up for a hair dye. The stylist was nice enough and the hair dye was decent, but being charged unknowingly for a haircut when she only snipped off once in the front of the hair and some split ends, I felt jipped. Originally I thought she was just being very thorough and i was going to tip her more... If I had known she was going to charge, I would've either asked her to cut more hair to a haircut I actually wanted, or asked her to refrain at all so I can cut off my own split ends. It was a disappointing experience that could've been improved with clear communication. read more

Nora the dior makeup consultant is amazing!!!! Helped me find the perfect shade for my skintone and was so nice and helpful. I honestly love this store , always clean, organized and the staff is so friendly and helpful read more

Alexis is great in the salon! Always extremely friendly and accommodating. Totally recommend her for cut and color!!

This Ulta has customer service issues. They say hello and never bother to come back to help. I don't know why I bother going in here.

(Benefit Brow bar review only) I scheduled my appointment with Gina. She was friendly and easy to talk to. She shaped and mapped my brows so I know what they will look like before she begins. She cleaned up my brow area with wax, trimmed them, tweezed a few strays and filled in my sparse areas with pencil. I loved how she really listened and worked with your style. Since I'm a brow newbie I wanted to stay as natural as possible but still look neat and shapely. She did exactly that and showed me how to use the pencil. I was very happy with the service. I was a little disappointed I couldn't use the coupon for their products since they are under the "prestige" side. One easy way to determine what brand is or not prestige is when you walk in everything on the right side is and everything on the left side is not. Oh and don't forget to tip your stylist. ;) read more

I don't know but this location feels very unwelcoming. I feel like I was racially profiled. My sister and I are loyal customers to Ulta and today just felt like we were being watched. I don't know if it's normal to have the staff circle around customers and asks them if they needed help 5 times. But it was definitely a very off putting experience. I felt rushed by the staff to get my items and go. read more

Just had my hair done by Bunnie and she is AMAZING! She takes her time and really is a master of the craft. I had a balayage with highlights and highly suggest her if you plan on getting your hair colored! read more

Get: a hair cut from Whitney, Master Designer! This is the new Ulta that opened up at Chimney Rock. Everything is very new and clean! When you walk in you are greeted promptly and the people working there are really helpful. I went there over the weekend to get a haircut..I have super long hair and my locks were screaming for a trim. Whitney was my stylist and she was amazing! I always get nervous trying a new salon but I could tell she was a pro! She was cheerful and talkative. We found out our puppies go to the same dog park. I wanted to pick the length up, layer and frame the front and get side swept bangs. She really delivered and even told me what she was doing so that if I traveled (which I often do for work) and visited another salon, I could tell another salon stylist what to do. My haircut came out awesome so I know where I'll head next time I need a cut/trim. Another huge perk of using Ulta is that it counts towards your Ulta rewards points. Also occasionally there will be coupons you can use towards the salon (which I did!)..20% off baby! read more

Got my hair done in a formal updo and makeup done for my Nursing school graduation, and let me tell you, I have never gotten so many compliments in my life. I've gotten my hair done and make up for weddings and it never looked this good. Thank you Sandra!!!!! Will be in touch for my wedding!!!!! read more

Ulta Beauty - Hair Salons Near Me - Bound Brook, New Jersey

Bunnie did makeup for me today,she was so nice and made me feel at ease.Lite application and will go back and schedule only here.Had great conversations with her.Cant wait to book another appointment! read more

Talented - you will leave happy and looking fabulous. Punctual - you never wait because they are always on time. Professional and friendly - because they limit their co-worker relationships to focus on the client. That's rare!!! Cost - so reasonable, you won't get ripped off here. read more

This is the only store that made me feel like I'm a thief or about to steal some products. Two ladies gave us dirty looks assuming we were already stealing something. The first lady was walking around hair tools. She had orange hair, she didn't offer amy help. The second one was Asian, she offered some help, but gave us a dirty look right after. I think the Asian lady was in management position and she should know more better how to handle and give excellent customer service, but instead she's being a judgmental how we dress up. I've been in retail industry for 3 years and 9 months. being a cashier for 2 months got promoted for a supervisor right after and been an Operation Manager for 1 and 9 months. This Store never been the same the first time I came there. The management should have proper training when it come with their services. Its not about making your goals but making sure all your customers are welcome and getting a service even if you already from the very beginnin. you guys should have undercover district manager or regional manager to see how it looks like read more

I've come to this ulta on three separate occasions where they have been closed during normal hours. Not really sure what the deal is but am extremely disappointed. read more

I love Ulta but I don't like that the prices are over priced than other places like target. I asked the cashier if she could please scan my card to get my points and she obviously didn't do it because it didn't show the points in my account. I'm so disappointed. Let me also add,that I returned something and didn't get the same amount I paid for. I'm never purchasing anything here again!!!! read more

(Customer service review) Today I received some of the poorest service from ulta. I am a loyal platinum member and was making a necessary purchase with gift cards I received from Christmas. The cashier Kayla scratched the pin on the back of the card off using a razor which scratched off the middle numbers of our code making it unreadable. After this happened they started to inform me that there was nothing they could do to void the code which resulted in them calling customers service. I waited at the register for 45 minutes while they sat on hold with customer service coming with absolutely no outcome to solve the problem. After an hour of waiting they ended up just taking the cards amount and taking it off the total and voiding the card which should have been done in the first place. But we were told this was no a possible option. This was a huge inconvenience and took up way more time then any other routine trip. Very disappointed and there was no compensation for the problems that was caused by a employee mistake. read more

Extremely friendly and helpful! Beautiful new location and the staff is extremely knowledgeable! Great place to go and shop!

Beauty salon is the worst- second time they messed up my apt. I had an appointment today (confirmed by text multiple times over the week and even today as well) and when I arrive they have no record of it (I had it on my phone!) and the person I had the appointment with had left over a week ago and no one bothered to call and tell me. The only option was for me to use a different stylist an hour and a half later. They didn't offer to cover the appointment which they should have given the inconvenience of me now waiting over an hour and being put with a stylist I don't even know and when I pressed them they offered a mere 8 dollar discount for all of the inconvenience. I said that wasn't enough and left. They didn't even care. Just the worst: I will never return. read more

Recently took the time to get a facial. Best decision ever!!! Not only was it relaxing after a stressful day at work but also made my skin feel refreshed. Candice is amazing at what she does. read more

I love this Ulta. It's neat and CLEAN and friendly. Glad it was decided to put it in the new Chimney Rock plaza.

Every time I come in here the experience gets worse and worse. I have been walking around be store for 15 Minutes waiting for an associate to come up and ask me if I need help and assist me with a color match. The employees are all stocking shelves and having conversations about their weekends so I decided to sit down in a makeup chair and write this review to see how long it takes for someone to acknowledge me. The last time I came in the manager yelled at the employees in front of paying customers and was extremely nasty to them. I looked at the poor girl and said is that your boss? She said yep. I reply telling her that was very unprofessional.. FYI I'm still sitting in the chair waiting to be acknowledged ... still have not been approached by one single employee .. and to think I was going to spend my hard earned money in this place ? You've got to be kidding me. read more

Finally an Ulta that is clean, well organized and has polite employees. I hope it's not just that honeymoon phase since this is a new location, but I haven't had a bad experience yet and I've been stopping by regularly. The layout makes sense and is very easy to browse and walk around. I never have waited a long time to check out. Everything I have ever wanted to buy has been well stocked (with the exception of one shampoo but it was just launched, on sale, and brand new). The store is well lit and easy to shop in. Most things are visibly priced. I don't get harassed by staff but if I do have a question I don't feel intimidated asking them for help. I do like to visit even if it's just to see what is new. There is plenty of parking and this location does have the salon and day spa for skin treatments. I love the exclusive Hask hair care line "unowned" which is exclusive to Ulta. It has changed my hair! And smells good :) read more

I have now had two haircuts with Kelly and these are the best haircuts I have ever received (and I have been to many "fancy" salons in the past)! Kelly is super knowledgeable about all things hair. After letting her know how I wanted my hair cut (I'm trying to grow it out), she took the time to really examine my hair before making her suggestions on the techniques she would use to cut it. Normally my hair begins to look chunky on one side a few weeks after I get a haircut, but three months later my hair was still looking great even if I didn't style it because she layered and thinned it out so well! At my second cut with her today, she even took extra time while conditioning my hair and scalp because my scalp was so dry. I don't dye my hair, but my mom does, and she has been going to Kelly as well and loves her hair color! I highly recommend Kelly for her fantastic service and incredible hair styling skills! read more