Two months to receive a response Wow! I am sure there were not many that visited the salon with my name, and it took two months! And I am asked to reach out to them. I don't think so. read more

I was at Ulta today and it was 4:45 and me and my friend were looking at products an employee names Delaney comes up to us and says in a bratty attitude says something like "it's around 4:45 we close at 5 so do you guys need or..." and we were polite and said no thanks but thank you and we felt like she thought we were "Sephora" kids which we are NOT. I have to return my products because I had an allergic reaction I do not want to return it with Delaney because she was so rude I love this Ulta just in the future I would like to be spoken to like as a person and not as a Sephora" kid. Not happy with today's experience read more

Walked in Saturday afternoon to ask if anyone could give me a haircut and was immediately paired with an awesome stylist who could fit me in within two hours. Lexi F. did a great job with my difficult hair (thick/ in desperate need of thinning sheers b/c razors make it flip out) and specific haircut (angled bob with layers and bangs) and my own annoying quirks like wanting to gel with my stylist. Basically, my hair and I are a nightmare but Lexi took incredible care of me/us YAY. Especially cool about Ulta salon is that haircuts are $40 (very reasonable), but for first-timers, it's $30. I will definitely go back and would recommend anyone particular about their hair and tentative about finding a new stylist give Lexi F. a try, too. read more

My mom and I come here for a lot of nice products. Ulta always has the best stick of goodies. The associates are always very helpful which I appreciate. read more

I went to Ulta to get a Christmas present a few days before Christmas. When we checked out, the cashier asked if we wanted to sign up for a rewards program. When we said no, the girl pushed again. We politely declined a second time and the girl was incredibly rude. She slammed the cash register drawer shit, tossed our purchase in a bag and said nothing else we left. I wasn't going to take it too seriously but then today my dad tried to return the gift - we accidentally grabbed deodorant rather than cologne. But Ulta apparently doesn't take returns unless you are a rewards member. Even though he had a receipt, you must be a rewards member so they know you're not "scamming" the store. I have never been so frustrated or insulted in my life. Completely rude service and a terrible customer experience accusing us of running a scam because we don't want 100 emails from Ulta. read more

i have never had such terrible service at an Ulta. i came in today asking if they had a product. the manager who came to help was not only rude but gave me a snarky comment, as if i should know where everything was. as far as the lady who checked me out seemed like she had no customer service skills read more

Very rude staff. I asked some questions regarding a makeup pallet but she just answered and walked off. Whenever I am looking for help it's hard to find someone who'll at least try pretend you like your job read more

I get some of "beauty" products from here. I'm not sure what else to call them. I really haven't cared about the condition of my skin until recently. I use the Jack Black line of products. I'm pretty sure that has no relation to the actor it that would be awesome. I use a few other products too. I try not linger too long so I'm not considered some creep ogling the employees. read more

I have been shopping at Ulta since it opened in Eastland Mall. I have been happy with the service I've received. Everyone I've talked to has been very knowledgeable and helpful. I'm an Urban Decay makeup junkie and love the classes they have near Christmas time. read more

Just shopped at Ulta in Bloomington IL in Eastland mall. Both the girls that helped me were fantastic! Wish I'd gotten their names. Love this store! read more

Had $52..plus hair cut with J....she starts working at 4p. Not at all what ask for. When to make matters worse called Store Manager. Wanted a Fix it Hair cut. Put on hold for 8 min tyen disconnected. After 4 such calls finial talked with D.... Was given lecture about hair and cuts. Never never again read more

I went to ulta to buy some gifts for my sister, and I went to the checkout and the first thing they asked me was for my phone number for an ulta membership. I didn't want one so I politely declined it, but they insisted and asked for my name address and zip code, not even asking if I wanted this membership (which I didn't) it was really forceful and just aggressive. If you ever do a membership for a store, don't be so forceful about it. read more

Scheduled an appointment for a cut and color two months in advance for 9 am, walked in at 9 am only to find out they don't open until 10. Called to find out if I messed up the times and find out my stylist does not work there anymore. No heads up was given to me. The only reason I'm giving them one star is because the associate I spoke to on the phone was very helpful and willing to try and find me another stylist to book with at a later date. Unfortunately with my busy schedule it's hard to find a time to get my hair done. Extremely frustrating that no heads up was given to me about the cancellation as I could've found a different stylist or salon to go to. Will not be scheduling any more appointments here. read more

I have found that Ulta is not a good of a place to go to. First of all, the salon is EXPENSIVE, (allegedly) double than Beauty Brands and even more than my personal hairstylist who also works in a private salon. I called to get my hair ONLY washed and blow dried, the lady on the phone was nice enough but when I asked about the price she said it was $42.00??? For a blow dry only, not even a style (flat iron or curling) or cut? My jaw dropped at the price. She said since I'm a first time customer I get "30% off" , but it seemed like a gimmick.. Hike up the price for a new unsuspecting customer to make it appear less? What made me cancel my appointment was when I checked the ulta website and it said blow dries WITH a style is 27?? I felt like I was trying to be scammed. Even if it wasn't a scam, and that really is their prices, I have to ask, WHY would a cut and blow dry only, with no styling, be $42?? I will never consider their salon again even if it was the last one on earth. In addition to the salon, I have occasionally purchased from their store, their employees never seem like they want to help - I went in preparing to buy a couple of items and I was completely ignored by three employees who were just standing around, they definitely saw me looking like I needed help, and they didn't even speak to me! I left! They also never seem to have good knowledge when I ask complex questions and the store looks messy in certian places with disorganized shelves. I would say, if you want to buy mid/high end beauty products or get salon services there are better places in town. read more

Great place to work, very knowledgeable staff with continuing education. Great assortment of products with more to come in the future, and amazing salon staff! read more

Hannanh the new esthetician at Ulta is wonderful. I've had a facial and microdermabrasion. She is very professional and knowledgeable. The prices are much lower than a spa. read more