Bring me to the makeup store and I will be such a happy girl!!! Tonight was just because... just because I wanted to see what's new! What's here that I just want to take home and try! What is there here that I do not know about yet!? This late evening, we discovered the lip plumping lip liner! After helping my BESTIE find her foundation match, and an amazing primer, we headed over so I could check out that lip plumping lip liner. These are fantastic!! They go so good with my IL MAKIAGE lip plumping gloss!! It was so feeling tingly!!! Checking out was a breeze. We ended up in the store after it closed and the gorgeous blonde ringing is up wasn't hurrying us along like some others have done before. She was bubbly, smiley, and funny and even helped us find a better match. We really liked her personality.... and oh my gosh.. did she just say she just went to homecoming?? Yup, that made me feel old, lmao!! I hope she's here when we come back! She's my favorite person of all time at Ulta!!!! read more

Ulta Beauty - Snail facial, anyone?! - Cosmetics & Beauty Supply Near Me - Auburn, California

She went overtime into our appointment so i had to go home to do my hair and makeup, and i let my mom continue with the appointment. The makeup wasn't even good on my mom. read more

Slow service, even with hardly anyone in the store. Cashier, Amanda, was extremely friendly and helpful to the woman in front of me in line, telling her about the points she had available to redeem, etc. however, during my transaction, none of the available rewards or points were mentioned, only the offer to apply for a credit card. I would have been happy to use the $14 worth of points I had available today, but was not offered the chance. Further, their selection is very limited, often out of stock of products that other nearby locations have. For example, today, they did not have the size of setting spray that I was looking for. read more

Came in to return an item about a month ago and the woman that helped me had a very snarky, condescending attitude about me returning it. This isn't my first bad experience with customer service from Ulta. Same thing, returning and got rude service but at the one in Roseville about a year ago. Secondly, at a third store I asked if they had "Black Girl Sunscreen" and showed my old one. The lady said "Ulta doesn't carry that." Well I looked around the store after looking for a similar product and found it! I have been purchasing that product from Ulta for at least a year and half now so they had definitely had it long enough she should have known. And that was a manager that didn't know what's in her own store. So I just have to say that I feel my experiences at all Ultas are pretty universal with poor customer service. So I'll just go to Sephora from now on, Ive yet to have a bed experience with them. read more

I used their system for curbside and waited 10 minutes. Went in to pick my order instead. I have a bad knee and needed this curbside option. It doesn't seem to work. And there wasn't too much empathy. I won't be going back. read more

I had the worst hair experience EVER!!! My hair was bleached and burnt as well as my skin. Unfortunately the hairdresser I had there before this had to leave. Her replacement didn't care, she was cleaning up and left my hair to over-process. It's hard to say anything even though I thought it was too long. I never like to tell someone how to do their job. This time I should have. I just got my hair done a few days ago by someone much more professional. She could not believe how bad my hair was. It will now take a long time to fix. read more

Always find what I need and probably more of what I don't need. Can never not spend money in this store..

Heidi and Ashley were amazing! Heidi walked around with me helping me find items I was looking for and in the process was able to fit me in for a long overdue haircut. Lucky for me it was with Ashley. I love my new hair style and will definitely be going back to this Ulta. I was having a rough day and these ladies really made it better with how genuine they were and the assistance offered. Thank you so much Heidi and Ashley!! read more

Very bad costumer service. They are very dishonest. I came to exchanges a product and they didn't give us back 16$. The relation between a cashier and a customer is built on trust. DO NOT TRUST the staff here If come to this location please double check ur receipts again because they might do this to u. This place does not deserve one star. The Ulta location at Arden is 100% better. The staff are so much nicer and they actually help!! Spent more than 200$ but they were still dishonest. I won't be coming back here read more

I got a haircut by Laura in December. I have thick, straight hair that needs to be undercut so I don't look like a Dutch boy. She said she could do that, but then took 20 minutes giving me the "special" hair wash and 10 minutes to cut it...no undercut, and not word out of her. I hope it was just a bad day for her. I WON'T be returning, and I've had to deal with this haircut until I get it cut at the Vineyard, where they give you a great haircut for a similar price. read more

I got my hair cut by Alyssa and she did a great job! Normally I go to a barber, but indecided to try out the salon because it was only $2 more expe size than my normal barber. Alyssa was very professional and thorough when she was asking what kind of cut I wanted. read more

I have gone to the Auburn location Ulta a couple times now for a haircut/color appointment. Ashley is amazing. She took me from blah to blonde bombshell. The whole experience with this store has been great, even considering pandemic, they have made sure I leave with a smile. One thing to consider, Ulta prices are on the higher end. However,remember people, we are in 2021 and we pay for quality not crappy. read more

My happy place! I'm so happy Auburn has an Ulta! Love the huge variety and the staff are always super helpful! Makeup, perfume, hair dye, lotions... Even men's stuff! Love Ulta! read more

I got the absolute worst bang trim of my entire life by a woman named Laura. She cut them too short and were so uneven. She was talking with another hairstylist that gave the impression of being inexperienced based on their conversation. Overpriced haircuts done by inexperienced hairstylists. Don't do it. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Auburn, California

employees are nice most of the time. i recently came in and bought a couple things. i don't live in the area and only come a couple times a year. the lady checking me out was very snarky about me not wanting to sign up for rewards. then proceeded to say while i was leaving something along of the lines of " i always see you come in here and the amount of times i see you you would have had about $8." are you kidding me. the last time i was in there was about 3-4 months ago. i do not shop there to be harassed because i'm not signing up for something. she didn't say this in a supportive helpful way but in a your stupid and doing this wrong. i understand every time they have someone sign up they might get a benefit in some way but doesn't make it okay to be straight up rude to customers about it. not wanting to come back for this reason only. read more

Ok, first off Jennifer has given me the best cut, color and highlights! She is awesome!! The only problem I have is Ulta is extremely expensive! Everything is itemized!! I'm not sure if I'll return. read more

I scheduled an appointment back in August for a formal style for a wedding I am attending in 2 days on November 11th. I received a text confirmation of the appointment. Today I looked Online and it still shows I have an appointment there, but I called today to check if timing could be earlier only to find out they don't have me on the store's books at all and the person who was supposed to do the style Laura W. is on vacation, and they don't have anyone working that day who can do the style. DON'T BOOK ONLINE AND DON'T TRUST THIS LOCATION TO BE AVAILABLE TO DO YOUR HAIR FOR AN IMPORTANT EVENT!!!!!! read more

Spacious store, always stocked, easy to read prices and advertised sales. Excellent signage. Ulta is a beauty enthusiasts haven. This being said, there is a feeling of profiling when you come in. The cashiers greet you very quickly, but instead of follow up, asking if you need help, they just follow YOU. I have tried their salon for your basic haircut, I was unimpressed. They charge competitive pricing with high end salons, but don't treat you as if you are in a high end salon. Pretentious all around and worth avoiding. They do not support local companies either, only their highly visible corporate clients...this might explain the creepy profiling. I'm just a local hick looking for a great lipstick, not a damn thief. read more

Went in with my daughter for the ordinary product line , saw a stand with the line on it and an employee next to it ( doing markdowns) , we asked questions and she ignored us and walked away. Then walked to get help from other employees only to have no one that was content on doing their job. As a card holder and frequent customer , I will be going to Roseville from this day forward. I can't believe the hostility and lack of customer care Auburn Ulta has, disappointed! read more

It had been several months since my last hair cut and I went by Ulta today and met Rocco. All I can say what great experience and hair cut. I was thrilled and will return soon. I also appreciated their cleaning protocols as I am on immunosuppressant therapy for MS. AGAIN, thank you Rocco! read more

Not sure why this Ulta gets such a low grade. I prefer it to most others since it has a good selection of brands and most importantly, is always neat and tidy. I'm almost embarrassed to admit, but I rarely shop in my hometown, but I will usually make the effort to visit this location rather go to locations closer to work. Always have a good experience there and the staff is attentive without making you feel uncomfortable. read more

I've gone into this store three times. The first time I wandered around for 10 minutes without ever getting any help walked out. Next time I asked a question to one of the people that were obviously working there and got a very snotty arrogant answer, walked out. The last time and it will be the last time I walked in to ask for a very simple product had to hunt for 10 minutes to find a stock girl who was willing to talk to me and guess what ,they didn't have it, walked out. The stock girl at least tried. read more

I highly recommend Sydnie at the Ulta Salon in Auburn. She does exactly what you ask for. Haircut, blowout styling $37. read more

Exceptional customer service! Shout out to those girls who stayed and waited for me a few minutes after closing. I was at the other store in Rocklin and they were out of some thing and I called Auburn and they had it and I told the person on the phone I would be there in 20 minutes. She forgot that they closed a little earlier or didn't notice the time and by the time I got there they were closed. However the girls were waiting at the locked door for me and let me in to get the sought after Christmas items that were sold out everywhere else. Thank you so much and they went above and beyond! read more

I cannot believe how I was treated at the Ulta in Auburn by the store manager Christina... I got an incredible facial from Debbie, had awesome customer service from Michelle and Tana... but when I called the store to let them know that they did not charge me for my facial and was just charged for my makeup. The store manager blamed me for not paying and said that if I don't come to the store before 9pm when it closes...she will have to report me. My mouth dropped!!! Really?! Threatened by the store manager for doing the right thing. read more

The RUDEST "sales people" I have ever met in my life. I worked in cosmetics at a very well known San Francisco department store. I never, ever treated my customers like these Ulta Girls do. My daughter had points on her card to use towards a purchase. I had to ask the rude cashier to apply them and she was haughty about it!!!! Not to mention at Christmas time I purchased a $50 Gift Card, and the sales girl handed back the incorrect one. I spent two weeks on the phone and online straightening it out. Thankfully the two ladies I dealt with were extra nice and very kind. I will NEVER shop in this Ulta again. A word to the sales girls: Just because you work in a cosmetic store, doesn't make you pretty! Beauty is only skin deep. My advice to anyone reading this, spend the extra time driving and go to the Ulta in Rocklin. read more

Arrived at 10.55 June 7th, 2015 with wet freshly washed hair for a blow out appointment. I chose the style from the pictures on the walls - it was my wedding anniversary and I was en route to a wedding in Nevada City. I received a nice style but it took an hour and was achieved with a flat iron. It wasn't much different than the style I achieve myself and can accomplish in far less time. I thought a blow out was done with brushes and a hair dryer. I also really didn't want to listen to someone's relationship problems particularly as this was my 46th anniversary and a happy day. I honestly didn't expect it to take longer than approximately 30 minutes. Fortunately it wasn't very hot as my husband was waiting in the car. I'm sorry but i wasn't impressed and I wouldn't recommend. read more

I usually shop at the Roseville store but this store in Auburn is fantastic! I went in looking for lancome but this store didn't have it. BUT! There was a super helpful young lady named Domonique and she convinced me to get my eyebrows waxed. It was such a wonderful experience I've never had such great customer service. I will definitely be back. read more

I've made two eyebrow appointments and both times I've gone in- the lady called in sick! Okay I get it but why not call and let your customers know?! They ask for your number at the time of appointment ... so what's the reason if they can't call and reschedule with you. I'll never shop with ultra again - thanks guys for ruining it! read more

If I could give less than one star as an option this would be the time! Brenna the General Manager was so unbelievably rude. I will not be back to this store and likely no other Ulta moving forward. I intend to reach out to the Regional Manger and provide feedback. It may not matter given I visit this business so infrequently. The Customer Exoerience is AWFUL! My unsolicited advice to Ulta is invest Training in your managers, teach them how to handle difficult situations with a smile. Less eye rolling and more understanding will go along way to improve the customer service experience. Brenna could use training! read more

Brooke and Linda were the Best!! I got the pleasure of both of them helping me and doing my makeup. I love makeup and it's been awhile since someone else has done mine.....these ladies did a phenomenal job and I bought and love the makeup the picked out for me!! read more

Ulta Beauty - After makeover - Cosmetics & Beauty Supply Near Me - Auburn, California

Kudos to the patient staff at Ulta. I was searching for the perfect lipliner & needed help sanitizing & sharpening multiple colors from the sales girls. They were all sweet & offered helpful feedback. $18 later I found my new fave. Thank you Ulta, so glad to have a make-up counter nearby and avoid the mall! I always have a great experience here! read more

NO CUSTOMER SERVICE WHAT SO EVER..... I came in today because they had the color of foundation I wanted at this location. As i walked it, a guy kind of greeted us and I told him that I had something on hold... he went to look for it.. opened the cabinet and was just like " yeah we have it" and just looked at me... i said "ok I guess I will walk around first" went to look for another option for foundation in case I found something else I liked better. I took two of the Tarte colors and I asked if I can try the colors on and someone just pointed to the back counter and said " the sponges are over there" didnt ask if I needed any help .. my co worker and I were trying some foundation on and then all of a sudden there are 3 workers right behind us just chit chatting... about their schedules and how one manager or another employee keeps asking what her schedule was and how they SHOULD KNOW and WHY THEY KEEP asking... all while my co worker and I were asking each other our opinions on if the color matched.. then they went on about what alcoholic beverage they liked drinking... NEVER ONCE asking if we were ok and if we needed ANY HELP... I kept going back and forth trying to figure out the right color... and the one girl just kept "moving out of my way" as I reached. It was just super awkward..... so just got my stuff and left... Like what another review said on here... "just because you work in a beauty store doesnt make you pretty,.. its the beauty within" read more

Don't normally write reviews but my experience was so bad I couldn't believe I was dealing with such an unprofessional manager and staff right here in Auburn. I was so surprised I just returned my items and walked out. Definitely will be calling corporate on this one. My daughter says they are always nice at the Roseville store though and rude in Auburn. Too bad! read more

I had a great experience at this store I was asked many times if I needed help and was also informed of a free nail polish giveaway. The woman at the counter was very nice and knowledgeable. I was also high maintenance when I got to the counter and the person behind the register was very patient with me. 5-16 Took this review down too 2 stars after my first experience all my other experiences have been horrible so is the online ordering. I'm done with Ulta.com and Ulta. read more

Worst costumer service by a girl with short pink hair, i went with my sisters and boyfriend looking for a lipstick and some eyeshadows and she was by my side all the time but in a uncomfortable way, she was mean with my sister asking her "for what you came in, if your not buying?". Ripped off rudely a make up brush from my sister hands that she just wanted to show me. We are hispanic and we automatically thought it was racism cause we where talking spanish. She kept staring as if we where gonna steal at, with a really bad expression while she treated others very nicely. I have been a costumer for 2 years with ulta and this is the worst experience yet. read more

No stars if possible! They use bait and switch for their coupons. Ok it's 3.50 off of $15. Pretty cut and dry right? no. They exclude EVERYTHING in the store except for the small left side and don't note it on the coupon. I spent exactly $94 and miraculously NONE of the stuff I purchased counted for $3.50 off! I asked the snotty little girl at the counter for a manager since this is the 4th time this has happened! Pink hair girl came up with an attitude and said "too bad" I said ok, I'm taking off half my order then, because this is false advertising and horrible customer service and she shrugged her shoulders, walked off and said "whatever" read more

Would have given 5 stars as the selection here is amazing however this morning was most upsetting. I walked in and went to the section where I purchase my foundation. As I was looking through the boxes to find my shade a women briskly approached and said they weren't open. I apologized saying the door was open so I assumed they were open. She snapped back at that it for the managers. I said I would leave and she made sure I was leaving by following me out the door. I mentioned that perhaps a sign on the door would be beneficial. Can't remember being treated this badly. Will go to another Ulta from now on. read more

I decided to get my eyebrows done at the benefit brow bar as part of a promotion they had and honestly my brows look messy and uneven. The person who did my brows left a weird red patch of skin that hurts underneath my eyebrow that obviously will take some time to heal. I am disappointed with the look of them but mostly with the painful circle on my eyelid (maybe from the wax being left on too long?) and the long wait time. It was an annoying experience and I would recommend just going to a salon with professional waxers/eyebrow specialists. read more

Ulta Beauty - Cosmetics & Beauty Supply Near Me - Auburn, California

Unfortunately the brow waxing services at this location are overbooked and even with an appointment I could not be seen. Beware! Find an alternative that puts the customer first! read more