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Ulta Beauty

1.5 (2 reviews)
Open • 10:00 am - 9:00 pm
Updated 3 weeks ago

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3 months ago

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Platinum Nails & Hair Studio - Nails

Platinum Nails & Hair Studio

1.7(12 reviews)
1.0 mi

My mom has gone here a lot more than I have. I've gotten two pedicures there when they've had…read morespecials, and they do a good job. They don't get grossed out by feet, offer suggestions to take care of your feet, and they're nice. It's not a top-knotch salon or anything, but it's nice for simplicity. My mom has been there quite a few times to get her nails done. She seemed very pleased with the technicians. I find the owner just a little standoffish, but my mom seems to enjoy his conversation. I'll return when they have another pedicure special.

Never in my life will I go here again. Three weeks ago, I…read morecame in and had a full set done by a woman, and I absolutely loved them. Today, I went in for a fill and polish, and my experience was completely different. I got a gentleman who seemed unwilling to do anything I asked. He only wanted to paint the entire nail one color. When I asked for a design (which they advertise), he kept saying no. I then asked for a simple French tip, and he told me my nails were "too old and bad." Keep in mind--these nails were done here just three weeks ago, and I came in specifically to have them filled and refreshed. It gets worse. After filing, I wasn't even allowed to wash my hands, so when he painted them, there was dust all over my nails. The final result is honestly embarrassing--there's debris stuck in the polish and even gunk left under my nails. You can't even fully see it in the photo, but they are also extremely blurry and cloudy. I have never had my nails look like this in my life. To top it off, I was charged $40 for a fill that is listed as $25. I wouldn't mind paying more for quality work, but paying extra for something I now have to go somewhere else to fix is beyond frustrating. What makes this even more disappointing is that I work with a lot of people, and after getting my nails done three weeks ago, everyone kept asking where I went. I raved about this place, and several people from my job even went there because of my recommendation. It's really upsetting that now I have to show them what I walked out with today and tell them to find somewhere else. The entire experience felt rushed and rude. Every request I made was met with "no" or "pick something else," and then I was insulted about the condition of my nails--which they did in the first place. Be careful coming here. My experience today showed me they don't care about customer satisfaction at all.

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Platinum Nails & Hair Studio - Love!!

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Platinum Nails & Hair Studio
Platinum Nails & Hair Studio - For a pedi Go at your own risk. They would not refund, I declined their redo offer. More photos on Google review

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For a pedi Go at your own risk. They would not refund, I declined their redo offer. More photos on Google review

Ulta Beauty - cosmetics - Updated October 2026

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