I had a very unfortunate time choosing Ulrich and wish I had hired literally anyone else. I ordered this shed back in January 2021 and as of March 2022 still do not have approved permits. The shed itself is nice and if I could've hired the crew of three that built it in one day I'd have been much happier than having to deal with the numerous headaches Ulrich gave me.
To start, my sales guy promised a whole lot: he'd be my project manager and contact the whole process, their offices are just a couple miles away so they could do a site visit no problem, etc, but once I'd financed he fell off the map. Apparently he's no longer with the company anyways. I had to repeatedly ask for drawings of my shed with 8' walls and it took a very long time to convince him that the 72" walls he was showing on the generic drawing were not mine. He estimated 2 weeks for permits, I doubled the estimate because things happen, and bought gym equipment accordingly that then had to sit outside in the rain because I didn't have permits or a shed.
The lady that works on the permit side was no better. Permits were initially submitted as wrong type which got corrected but then they sat for weeks and weeks because she wouldn't respond to the city. I can get on the city website and see the progress and I had to beg her to please get something done. She insisted city was at fault but it is very easy to see the paper trail and where Ulrich fell short. The city guy was awesome and always took my calls and let me know exactly what was needed. I didn't submit the permit though so I couldn't act on it. Permit lady also stopped responding to me and let it all slide.
This leaves me in the position where I had to call and beg anyone that would answer the phone (lucky if someone actually did) to pretty please extend the permit app so it didn't expire and I wouldn't have to submit on my own. Lots of promises and no action so I am still not wrapped up with a permitted shed. For a 10x14 shed that cost about $10k I really expected better service. read more