We purchased a new-to-us Subaru a few weeks ago from KFS and almost all of the experience was…read moreexcellent. We showed up on a Saturday afternoon and test drove half a dozen different cars before settling on the one we wanted to buy. The whole time, the salesperson was patient, professional, and knowledgeable, and never pushy or disingenuous. We ran out of enthusiasm for test driving more cars way before he did. When we decided that we wanted to go home and sleep on it before making a decision, the salesperson was surprisingly understanding and not pushy. We came in the next morning and, after some negotiating, bought the car. The negotiations were similarly friendly and non-confrontational and we felt like we received a fair-to-better-than-fair deal. Our only criticism had to do with the person who handled the paperwork for the purchase. They did come across as pushy and aggressive with their attempts at up-selling. We also determined later that some of the information they gave us was misleading or incorrect. One additional note is that the dealership played exclusively Christian praise music the whole time we were there. This is apparently the owner's decision.

This is a very long overdue review, but for those who are in the market for a new vehicle, I'd…read moresuggest a different dealership. Unfortunately, I regret ever coming to Ken Fowler. My husband and I just had a baby, so we were in the market for a bigger vehicle. Online I found a Chevy Tahoe we were interested in so we went to check it out. Upon arrival, we met Alberto, one of the sales representatives at the dealership. I told him I wanted to check out the Chevy Tahoe they just got in and he told me he can't sell that to me because it smelled like cigarette smoke but that we could take a look at the other vehicles on the lot that were similar. Now that I look back - I appreciate the thought, but it is weird he didn't even bring out the car for us to make our own judgment. After looking at the other cars they had - we decided on a 2017 Chevy Tahoe Z71. We purchased the vehicle on 7/1/24. Within one week, I noticed that the transmission was slipping! Transmission issues on a vehicle you just bought is the LAST thing you want to find out after you just made a big purchase of over 30k. I reached out Alberto on 7/10/24 to discuss bringing the Tahoe back, in hopes that they would make this right. On 7/12/24 The Chevy Tahoe was brought into the service department. We explained our concerns and they ran their diagnostics. They concluded that the Tahoe was in Auto 4WD and that's the reason it was driving weird. We never set the car on Auto 4WD, but even if it was accidentally switched over, that shouldn't cause the transmission to slip? We picked up the car and later that night we still had the same unresolved issue. Nothing was fixed! On 7/16/2024 We came back to Ken Fowler. This time the service representative asked if I wanted to take a drive with the mechanic since the car wasn't throwing any "codes". On this drive, the mechanic confirmed that the transmission seemed to be slipping around third and fourth gear. Ken Fowler was going to keep the Tahoe and reach out to the manufacture to see if this was something that was covered under warranty. They didn't have any rental cars available for us. I explained that I needed to commute to work in the morning - so the service representative suggested I take the Tahoe back until GM Motors replied?! I found this extremely unprofessional and unsafe. Did I mention my husband and I just had a baby? 7/18/2024 The service department called to tell me that they weren't going to replace the transmission, but were going to replace the valve body and that it would be ready in a week. 7/19/2024 Received a call the next day that the car was ready for pickup and that they didn't end up replacing the valve body. They replaced bolts within the valve body that were missing. Uhh...where did they go and how long were they missing? Basically, they slapped a small band-aid on a much bigger problem. We picked up our Tahoe and surprise surprise...STILL SLIPPING. I called Ken Fowler and asked if I could speak to the owner, but was redirected to the sales manager Vern. I explained how upset I was about the entire situation and that I felt they should either replace the transmission or take the car back. Vern told me to come in the next day and he would "see what he could do". When I requested to speak to the owner, he told me it was unnecessary because if they decided to take the car back - that would be his call. The next day I came to meet Vern, but he wasn't there and had left early for the day. Are you kidding me? This time I spoke with Vic, who I could tell genuinely felt bad about the entire situation. We agreed that I would bring the car in the next morning for another drive with a mechanic, and so I could speak to Vern. The next day was the fourth time we had brought the car back to Ken Fowler. I had another ride with the mechanic, and during the ride the transmission slipped. When we got back from this awkward excursion, the mechanic asked if he could take ANOTHER ride with his manager. Seriously? We sit down to have a conversation with Vern who tells me that the mechanic said THERE IS NOTHING WRONG WITH THE CAR. I couldn't believe it! I asked to speak to the owner again but was told he wasn't available and there was nothing they could do because the car was perfectly fine. I was completely flabbergasted and upset that I left the conversation in tears. My husband sent videos to Vern of the transmission slipping, to which he never replied to us. So there we were stuck with a car that had a faulty transmission. Also never received plates or registration from the DMV. When I called Ken Fowler about that they said the DMV lost the paperwork. Interestingly, the DMV said Ken Fowler never even initiated a transfer of title. Fast-forward to December 2024: TRANSMISSION FAILED AND NEEDED TO BE REPLACED. We didn't even have the car for six months. In hindsight, I would've rather had the Tahoe that smelt like cigarettes. RUN! DON'T WALK FROM KEN FOWLER!

Fast, efficient, reasonably priced, reliable, and genuine. They under promised and over delivered,…read morehaving my car ready for me faster and cheaper than originally estimated. This is my new spot for anything I need done. Thanks again y'all!!

Last week I went in for something I felt would be minor. It was the plastic coverings underneath…read morethe car. I had gone elsewhere to get an oil change and I realized too late that they didn't screw the coverings back in properly. So I went here and the first guy said it couldn't be done, I'd have to get new ($300) coverings. The front office gentleman, Christian, told me to hold on. He spoke with another great guy, Chris, about my situation and Chris was able to get my problem resolved quickly and for dirt cheap. They COULD have taken more money (or rather attempted to because honestly I was going to have to look for another shop) but they were honest and fair. NOW if I ever need a bigger issue taken care of with my car, I can trust this place to not overcharge me for the service. Thank you again to Christian and Chris!

Minor front end damage. Quick on quote, dealt with ins. co., quick on the repair, car looks…read morefabulous. Even cleaned up the interior. Front office seems organized and attentive.

I would NEVER use or recommend this body shop. DO NOT COME HERE if insurance is not covering the…read morecosts. We are paying out of pocket to make sure our daughter's insurance rates do not go higher. Our daughter was at fault for a minor fender bender and we didn't have any say as to where to take the other person's vehicle. They chose this shop. Minor fender bender and the first quote was $3500, outrageous. Once they "got in there... more damage" now we are at $5300. By the time this job is complete I'm sure we will owe over $6k for something most other shops would've charged around $1500 for. It's one thing to price gauge insurance or large fleet companies. No need to price gauge honest working people. Shame on McCarty's.

Great person. Helped me get my car. Easy to work with and knows what he is doing. Dropped it off…read moreexactly where I needed it

Turned a potentially horrible situation in the middle of the night around for me. Thank you!!!read more

September 13, 2025 - Redwood Valley, CA…read more I haven't used this business; but I have to say I love their sense of humor. Great billboard along Highway 101!

Great service, communication, helpful advice. Definitely recommend. Cory (I think) was my service…read moreadvisor but represented the place as if he owned it. That is what I would hope for from a person in his position.

This place has integrity, gives reasonable quotes, and has caring staff that actually makes sure…read moreyou get what you need on the road. You can trust that they will consider your best interests and give you a good deal.

Not from the area but was working in Ukiah for a week. Mixed feelings about my experience. Great…read morecustomer service but not detailed workmanship. Dropped off my truck for an air conditioning leak. Had been to two other mechanics near my home that either couldn't find a leak or simply replaced a valve and recharged, only for me to find out that by the next day, the refrigerant leaked out. TC replaced a valve and again, by the end of the next day, the refrigerant had leaked out. Brought it back in on the day I was heading home and they looked again and found leaking gaskets which they replaced at no charge. By the time got home to Nevada, all of the refrigerant had leaked out and I was again without cold AC. Staff was super friendly and had no problem standing by their work. I knew I would be back in Ukiah two weeks later and scheduled to bring my truck in on a Saturday (even though they are closed but someone was supposed to be there). Called a couple days before to confirm and was told that nobody would be there since they weren't sure if I was definitely coming. Well, I'm from NJ where a person's word means something. I had solid plans to be there since my wife and I were vacationing in the area. Unfortunately, like previous shops, they didn't take the time to look at every aspect of the system and when I went to a fourth mechanic, he was able to diagnose a leaking compressor along with a ticking noise coming from the bearings and shaft of the compressor. There was dye around the bottom of the compressor which I assume was put in the system by TC. So again, mixed feelings about the experience. Would definitely go back if I needed a friendly shop in Ukiah but would be concerned with the quality of the work.

I have left a review about 1 year ago…read more.. I have gone a few more times and same great service. Ken is a loud mouth, but so am in Ken asks lots of questions..to make sure he understands the problem. He will not fix something-if he feels you will waste your money, because you don't need it done! I have another car now-and today I'm doing the engine restore kit. That gets ride of fuel injection issues. Power Idol Sluggish It will clean the fuel injection really well. I looked at all the reviews, in 8 years-there has been 3 people that left silly comments, the rest are all five stars!! Thanks so much to Ken and Finn, and the rest, thanks for all your great work. I have recommended many people to Ken. I will continue to recommend people to him. They use BG products, and they are a top notch company.

Great place for an oil change or a new battery, BUT do not take anything more complex to them. I…read morehave received good quality repairs on simple things, but they completely screwed up my $7000 suspension. I should sue them, but I will just settle this here. KEN ADMITTED THAT THEY SHOULD NOT BE MESSING WITH ANYTHING THAT IS AFTERMARKET.. They really do not have a clue...

Have purchased 2 cars over the years from Thurston Honda and both have been terrific as well as the…read moreservice/repair department. Only downer is that folks in the express service department where you drop off the car are sometimes loaded with perfume so it's really hard to stay at in that space for long --way too stinky.

To be honest buying cars have always taken a couple days even paying cash. Luis helped me out today…read moreand within 5 hrs, hour and a half drive each way to lakeport had the car in my driveway. I have never had a more pleasant car buying experience. EVER. Even buying with straight cash cars have taken me 2-3 days to purchase and receive. With Luis he expedited everything. Hands down best car buying I have ever have. I will be coming to Thurston from here on out for my next few cars. Outstanding service. Above and beyond to get the deal dine.