Let's get the positives out of the way first. The decor is absolutely charming, clean, modern, and the atmosphere is warm and pleasant. The sake was good, even though it took an hour to reach our table. I might consider coming back just to sit at the bar and drink sake.
Now, moving on to areas for improvement. My experience got worse and worse as the night went on, so I'll just start at the beginning.
The FOH is discombobulated. They need to improve communication. I think there were roughly eight tables and five servers. With that kind of coverage, they should have been able to deliver attentive service. Let's just say it didn't pan out that way.
In our party of ten, not one person had any drink (even water) for 45 minutes. The side dishes came out with the water, but the meats didn't come for another 45 minutes. We had eaten most of the side dishes by the time the meats came... because we were starving.
As for the side dishes (banchan), they were extremely underwhelming. Banchan are supposed to be enjoyed throughout the main course. They are supposed to be acidic and vinegary, to cut through the meat taste. There were not enough offerings, and they were simply not very good. Furthermore, as I said, they brought out the banchan 45 minutes before the meat, seemingly just to taunt us.
One of the banchan was clearly just canned pineapple that had been covered in dried red peppers to make them "spicy." Yuck. We only had two acceptable side dishes: I thought the amarillos were tasty, albeit nontraditional, and the kimchi was OK, but there was such a tiny amount that not everyone even got to taste it.
Now, onto the meats. We ordered the bulgogi and the short ribs, plus mushrooms and corn. At some Korean BBQ restaurants, the servers cook the meat, and at others, you cook it yourself. That said, you should always get the option. In this case, it was clear that the server had no idea what he was doing. I would much rather have done it myself. He was handsome, though. We'll call him The Handsome One for simplicity's sake.
After our excruciating hour-and-a-half wait, the entrees finally arrived, but with a surprise guest, who I believe was the owner. Without asking us how we were doing, she began taking unsolicited pictures of us and the grill. I turned away because I felt totally exploited, and I was already unsatisfied. Among other qualms with the nature of the photo op, it would've been simply disingenuous for me to look happy in the photo. Moving on...
The Handsome One started by putting our entire order of mushrooms onto the grill at once, without asking what we wanted to try first. He covered the entire grill with a lifeless pile of marinated mushrooms two inches thick, and surrounded it with quartered corn cobs. Anyone who can rub two brain cells together should know that this is going to make the grill too cold. Our mushrooms, sadly, never did cook properly. Some say, if you listen closely on a quiet night, you can still hear the mushrooms crying out, begging to be put back on the grill.
After about 20 minutes of shroom torture, The Handsome One noticed we were getting anxious so he lumped the mushrooms into a bowl and announced that they were done, so he could put on the meat. This Hail Mary attempt to jolt our night back to life left the mushrooms rubbery and flavorless. I never heard one single, sorry sizzle. The marinade was sickly sweet, with little flavor. One particularly sad, teary-eyed mushroom caught my eye and choked, "Please, I deserve to die honorably!" Overly sweet, soggy mushrooms for $25. Ouch.
Next comes the meat. I will concede, the other half of our table did order pork belly on their separate grill. I got to try one small piece and it gave me hope. Decent, although not very much meat for the price. Unfortunately, reality struck again, with a vengeance.
The Handsome One haphazardly slapped down two bacon strip-sized portions of "short rib" onto the still-cold grill. I drew my journal from my back pocket and neatly penned the following entry: "Day 2. Still no sizzle. Beginning to grow weary. I think back to my childhood, and try to draw on my father's strength. If I'm not here tomorrow, tell Jane I loved her."
The ratio of bone to meat in the short ribs was simply criminal. As I desperately cast each bone segment into my mouth, I voraciously sucked off the tiny bits of gristle and meat like a dire wolf lusting after that last drop of blood. I was so hungry.
By the time The Handsome One put the bulgogi on the grill, I had relinquished any hope that it would be tolerable. I'm glad I did, because I'm not sure I could've borne the disappointment that was to ensue. In a moment, I will explain my grievances with the quality of the meat, but I will preface this by saying that I am no snob. I won't turn my nose up at Panda Express or Taco Bell. Yes -- the meat quality is mediocre at best, but they make it tasty by adding a ton of MSG. Mmm.
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