We originally hired Bordner Home Improvement to fix a leak coming into our main floor ceiling…read morespecifically because of their stellar online reviews and thinking they were a quality local company (they were actually sold to a private equity company in 2024 and are no longer locally owned). Tyler came out and looked over our issue, he told us that after replacing the head flashing above the window behind the stucco there "would be no more leak, 100% or we'll come back out and fix it" and not to worry since it's backed by a 1-year guarantee just in case the leak didn't show up until further into the rainy season. Given their online reviews we completely trusted his word and were expecting the same great experience so many others have had. Unfortunately, our experience was not what we were told or expecting. Poor Workmanship & Unauthorized Charges: They ripped out the stucco and installed new flashing, but the workmanship was poor (see photos). When we immediately emailed them with photos and concerns, they dismissed us and ran an unauthorized charge on our card for the balance. It took persistent messaging before they admitted the work was subpar and agreed to fix it. The Leak Wasn't Fixed: Even after the cosmetic "fix" (which still left us to paint the new stucco ourselves), the window leaked the very next time it rained. Misdiagnosis & Upselling: After contacting them multiple times about the continued leaking, they agreed to send a couple guys out to do a "water test" with a garden hose. Less than 15 minutes after arriving, they had quickly determined the issue was actually at the bottom of the window--not the top area they had just charged us $2,395 to repair. Their new solution was to suggest we buy completely new windows. It seems incredibly shady that they didn't perform a simple hose test before ripping out stucco and charging $2,395 for a completely unnecessary repair. While they may have done great work for some others, I would look elsewhere unless you want to spend time and money only to end up worse off than before you hired them.

We recently had Bordner install a new front door on our house. Recently as in today…read more Our new door looks amazing and has so much better insulation than the old one that was there before. Alex installed and he was great! Samantha was the PM overseeing our project and the level of communication we received during the entire process was top notch. Our sales person Josh was such a nice guy - we never felt pressured we just felt enveloped by the professionalism and character of this company! We would definitely use them again.

This company is on the spot, they did a two story home in 3 days and it looks great. The price is…read morereasonable and the service was great.

POOR CUSTOMER SERVICE AFTER BEING PAID IN FULL…read more We had a new roof installed by them a little over a year and a half ago. A few months after it was completed, my wife and I were on the back deck and bats started flying past our heads. I went in and got my spotlight and sure enought, there was a gaping hole in the corner where the roof meets the wall and there was insulation on the roof and a bat staring out the hole at me. I immediately reached out to Luke, whom I had been dealing with throughout the entirety of the process and sent him a picture of the problem area. He informed me he is no longer with them but he reached out to the owner who offered to come out and put a piece of flashing there for $200. We already paid thousands of $ for a new roof and gutters and this should have been done correctly the first time. To offer to come finish the job they'd already been paid for and charge me for it was an insult. Not to mention he didn't even address the bat issue which was clearly a direct result of them not doing their job correctly. Once I heard the owner's response, it was clear to me how they do business so I just figured I'd deal with it on my own. After trying a couple things on my end, the issue persisted so we called a company to come take care of it. Well, it's costing me $1300. I reached back out and informed the owner of the situation and as expected, he's not taking responsibility so I'm out an additional $1300 PLUS I now have to remove and replace all the insulation in my attic. In addition to all that, The gutter guys showed up on a random day and time in a rust bucket truck and not in uniform which was really odd. I had no idea they were even coming that day and no one called prior to their arrival. The roofers also knocked out my internet. I work from home and it took almost a week to get it fixed. I'm a business owner myself so I don't take leaving negative reviews lightly but the lack of care and resolution to a problem that is so obvioulsly directly related to their crew's negligence, I felt implored to warn people about the way they treat customers after being paid in full. If I were you, I would call someone else and avoid being treated the way we were.

We recently hired Insulation Pros of Kansas City for a major attic insulation project in our 1961…read morehome. They removed all the old, inadequate insulation, replaced it with 18" of new blown-in insulation (R48!), and even removed an ancient attic fan. They also spray foamed the rim joists around our foundation. From start to finish, the team was fantastic. Kobe, our team leader and person working hand in hand with the entire team, introduced us to Tristan (spend nearly all of his time in the attic getting it done) and Ryan, and everyone was polite, helpful, and professional. They took care to protect our home with plastic sheeting and were incredibly respectful throughout the process. We were especially impressed with their willingness to go the extra mile. We had replaced our attic hatch and asked if they could dispose of the old one. Ryan immediately helped us load it into the dumpster - a huge help for us! Later that day, Tanner and Blaise arrived to tackle the attic fan removal. That thing was massive - seriously, industrial size! Tanner did a great job coordinating the team and ensuring everything was removed and replaced with new batting and netting. The entire crew worked efficiently and diligently from 8:30 am to 3:00 pm on the first day and on the second day it only took about 4 hours to complete the reinstallation process. Their attention to detail and commitment to cleanliness were remarkable. We highly recommend Insulation Pros!

THIS COMPANY'S NEGLIGENCE KILLED MY CAT - THEN THEY BLAMED ME…read more If I could give zero stars, I would. Insulation Pros' negligence directly caused the loss of my senior cat, and instead of taking responsibility, the company president, Josie, spent 12 minutes yelling at me, blaming me, and saying she "would have never allowed something like that to happen to her own animals." On March 10, 2025, their workers came to my home for an insulation job. During the process, they left a door open, allowing my elderly, sick cat to escape. Kitty required medication twice a day to survive and has been missing for two days now. She absolutely did not survive. Here's where it gets even worse: * Josie, the president of the company, yelled at me for 12 minutes (which I have recorded) and told me the entire situation was my fault because I "should have known" to put my cat away. * Josie also admits that one of her technicians, Tyler, called Josie at one point and asked if he should secure my cat--but instead of taking any action, they made NO effort to contact me or my property manager to inform us that my cat needed to be put away. * When I confronted Josie, she lied and said they didn't have my contact information--which is completely false, as they had texted me just a week prior. Not only was their carelessness responsible for the death of my pet, but their dishonesty and complete lack of accountability afterward were appalling. Instead of admitting fault and apologizing, they gaslit me, berated me, and tried to cover their tracks. If you care about your pets, your home, or working with a company that values honesty and professionalism, DO NOT hire Insulation Pros. Their negligence cost me a family member, and their response showed they cannot be trusted.

Before I began looking for a company to repair my roof after the "great hail storm" in KC, I first…read morehad an unplanned contact with the owner, Chris, who lives locally, and had a genuine conversation with him. Chris got me hooked up with an evaluation with Braxton, who came to my house almost immediately. Braxton made everything clear and did not try to sell me into anything. He answered all of my questions and made my wife and I feel good about the process with not only Handlin Construction, but with my insurance agency. I was the first house on my block to get my roof done and Braxton kept up with me via texts or calls frequently just to check in. I didn't pay a dime until the job was completed and my insurance claim was settled. I am very grateful to Chris, Braxton and the whole crew (who left my yard cleaner than before they started the work!) of Handlin Construction. I recommend this company do to the communication, the no pressure/reassuring process, and friendly/trustworthy employees. -Edwardsville, Kansas

Very good company and they did the work completely and effectively. Me and my wife were very…read moresatisfied. Braxton kept us informed of all aspects of the repairs. And Handlin Construction. Semper Fi

One of the better experiences. Truthful And excellent workmanship. Upgraded our shingles at no…read moreextra costs.

Great Experience. Worked with Keith Vanderpool- he worked with our insurance company - The…read morecommunication was fantastic. He came the same day after the roof was complete to check the work. Very happy- Thank you Keith

Had some bad trim/soffit boards on the front of the house. Every time I pulled up they bothered…read moreme. Beltons Best was the only company that called back, gave a fair estimate AND came and performed the work. I am happy with the work and no longer feel bad when I pull up to my house.

I had a new shower installed by Ben, and unfortunately, the experience after installation has been…read moredisappointing. Shortly after the work was completed, I noticed that the shower was leaking at the connection point to the pipe. I promptly informed him of the issue, expecting it to be addressed as part of the original installation. On January 22nd, he responded that he could come out to take a look, but mentioned a $75 service fee for the visit. Given that the problem appears to be directly related to the initial installation, I found this unexpected. I replied, asking him to let me know when he would be in the area so he could stop by and assess the issue. It has now been nearly two months, and I have not received any follow-up or resolution. Meanwhile, the shower faucet continues to leak. I would have appreciated more accountability and communication to resolve the problem in a timely manner.

Excellent customer service and honest work!! Thank you…read moreLloyd, it's so nice to know there are honest companies here in KC!!!

Straight forward , great pricing , very informative with good communication…read more You know you are dealing with an experienced pro

Update 8/26/20 - after my original review I was contacted by Will Andersen, the owner of the…read morecompany. What a night and day difference from our initial impressions! Increasing my review from two stars to five, and that's only because six stars aren't an option! Will checked into what had happened with our original quote. Turns out the lack of follow up was due to a bad handoff of info when the estimator who we originally worked with was let go from the company, and our estimate had fallen between the cracks. Will sugarcoated nothing, and was straight with us on what had happened. Not only was he extremely apologetic for the situation, he was extremely determined to show us that our original experience is not what Andersen Contracting is about as a company. Will came out personally to rework the original quote, which we had in a matter of days. He was helpful in assisting us in planning the project, answered all of our questions, and went above and beyond in adjusting the quote as our scope of work evolved. Here's the kicker - over a period of weeks while it took us far, FAR too long to make our final selections and decisions, Will was nothing but patient and helpful... I'm embarrassed to admit he was far MORE patient with us than we were in our first dealings with his company. He checked in periodically to check on status and offer any assistance we might need, but was never pushy or pressuring. Great customer service, and I can't say enough good things about how well we've been treated. I'm pleased to report we've finally made our final selections and are ready to move forward with our project - and that we have now experienced the reasons why Andersen contracting has the stellar reviews they carry here and on other sites. I look forward to reporting back on the finished project and sharing pictures, and I know we're in good hands.

Jeff, Chris, and everyone at Andersen did a great job and went above and beyond. Thank you.read more