5 minutes ago
New
Today was the worst experience I've ever had in a university hospital facility. I took my two young boys and myself into the urgent care around 9 AM. We had been sick all week, but my work schedule didn't allow us to get into any of the facilities any earlier than this Saturday morning. Upon arrival I filled out the paperwork for the three of us and brought out my bank card to pay all three co-pays at $75 apiece. I swiped, my card and the tall skinny, dark curly haired girl behind the desk with glasses after processing our payments told me that I had A past due balance with university hospitals of $500. She then told me even though I had enough money to pay co-pays currently, that she would not be able to let me be seen unless I made a payment of at least $200 additionally to our co-pays towards this 500. I didn't even know I had a balance. It would not be a problem to pay the entire balance had I had been able to talk to my husband to see which card he thought I should put that on or how we should go about paying it. But it was early in the morning and he was not with me. So I said well if you won't see me, let's go forward with at least seeing my children. The three of us are incredibly sick, so it was important to get them seen before it got severe. In the meantime, I was able to get a hold of my husband as we were in the exam room. My husband called up to the front desk and spoke to this woman that refused my care. He offered to Pay that past due balance so I could be seen this morning. The receptionist then told him he wouldn't be able to do that because it's against HIPAA. So my husband was actually calling up there to help me be seen because I was so sick and I had just got off the phone with him crying saying that they wouldn't see me. Instead of putting my husband on hold and coming back and getting me this woman told my husband she wouldn't even tell him if I was there or not. The level of pettiness was insane. The doctor came in and seen both of my boys. He could see I was crying and he said an how are YOU feeling? I let him know that because of a previous balance I was not allowed to be seen today. He said nothing and walked out of the room. He could see I was sick. It was plainly obvious as I sat there crying. As I was leaving with my boys out of the office after they had gotten their prescriptions written, the girls behind the desk, proceeded to tell me to have a good day as I walked out. Once I got to my car, I realized how absolutely heartbroken I was over the situation. I'm now going back home still incredibly sick with no medication. So I went back in and told them how awful I thought they were. How you don't treat people like this in The medical field? How do you turn a woman away That's standing there trying to pay at least the co-pays with her two young boys that's incredibly ill? And then when the husband calls trying to help the situation, you don't even allow the situation to have help. I didn't threaten them. But I was mad and they knew It. About an hour and a half later after I'd been home I get a call from Avon police department. The skinny dark haired girl with glasses that was standing there, threatening to call the police on me, actually called the police once I was Long gone. They wanted the officer to tell me that I am now trespassed and I will be arrested if I ever come Back there. Well, done, university hospitals! As somebody that works in the medical field I know that tall, skinny, dark curly haired girl with glasses should never be in the Medical field! I was unaware that university hospitals hired cold, mean hearted, nasty people to handle they're sick families! I was unaware that UH promotes MONEY OVER CARE!
A voicemail was left for university hospitals patient advocacy as well as a grievance will be filled with the hospital and insurance company.
Office visit date 9/6/25 9:30am Stuart/ Green family. read more
