Recently brought my daughter into the urgent care. She was crying and throwing a tantrum and Allie…read moretook care of us and was amazing with her. She gave her stickers and was patient with her and made her laugh and feel comfortable. Thank you Allie!!!

The place was filthy the doors were black from the people's hands dirt in the corner. The…read moretechnicians had their AirPods in. And was talking on the phone while doing an assessment on me.

Front staff rude and ridiculous. Don't go here in a kind of emergency. I'll never return and…read moreneither will anyone in my large family. I will never recommend this place again.

I took my son in on a Friday morning and there was no wait for him to be seen. My son was examined…read moreby FNP Richie Fitzpatrick and she took time to listen to my concerns regarding my son and did not try to rush through our visit. My son tested positive for strep and we decided to bring my daughter up later to get tested for strep as well, just in case. The staff and providers were all so friendly and the facility was nice and clean. I really appreciate the efficiency of the staff so that we were in and out quickly. I highly recommend this urgent care and will likely use them again in the future.

This place is an absolute joke. You show them your insurance card, through a video conference from…read morean outside source mind you, they type the wrong info in, and then you get a bill that the REFUSE to process properly. Then they tell you owe $85 in late fees because they didn't tell you at the time of service last time that you had a co pay...ummmm no. You don't do your job properly. That's not on me. That's on you. You pay it. Then, they give you antibiotics for strep throat and didn't even look at your throat OR test you for it. Most of the staff is rude and apparently are miserable they take it out on the sick people that are looking for care.

even though they have people there, they make you use a tele receptionist. even with that, they…read moreskip over people to call into the back and when pointed out they go oops. They don't take proper intake, cutting you off and walking out while you are still trying to list symptoms. they talk over you and ignore what is wrong giving generic reasons you aren't well. you are better off with a hospital or waiting for your doctor.

I have a 10 year old in pain. Booked an appt for 10:45 am online as it was available. We showed up…read moreat 10:40 with all paperwork filled out ahead of time. We waited in the lobby for an hr and 15 mins then in the room for ANOTHER 35min. If you don't have the staff then dont open the appointment times online. The front desk was not friendly. Not a single person in the building had any sense of URGENCY at the urgent care. Do not recommend!

So happy with the care I get from this location. Best team anywhere. You can make an appointment on…read moreline and they are ready for you when you arrive. Great feature when you are not feeling your best.

I had to come here to get tested for COVID-19. They had a lot of people waiting in the parking lot…read more They were moving very efficiently while still being friendly and professional.

From the owner: PLEASE NOTE: The hours noted are for the facility only. Express Care and Services hours vary…read morebetween facilities and holidays. Please visit our website for more information

This location is a joke. Maybe there are some good doctors but based on the way my mother was / is…read moretreated its hard to tell. My mom has two doctors at this location , a general care and a cardiologist. She has been a patient for years. A couple months back my mom thought she had a sinus infection. She called her GP and asked if they could phone in an antibiotic. No can do since they "have to see you". She went in and never saw a doctor but a PA or nurse working the office. Her head did not clear up and a week later she went to urgent care and a person there discovered her right ear was completely plugged / impacted with wax. Seems pretty basic when she went to the Cleveland Clinic and told them she thought she had a sinus infection that someone would look in her ears. She needs to see a real doctor to have it removed. The cardiology department in not any better. My mom was recently in a local hospital and had heart cath. done. She has some blocked arteries. I called her clinic cardiologist to give them a heads up about her admission , testing and results. After that her GP doctor called multiple times the next day wanting her to come in the office for a follow up. She was just treated and released so what is an office visit going to do for her from a GP or PA when her issue is her heart ? I have called her cardiologist another couple times to let them know her Cath results were going to be uploaded to their site and we wanted a surgical opinion what if any options are available. I have never received a single call from anyone following my messaging. Today I called her cardiologist office to inquire if they reviewed her Cath results for any surgical options. When you call you can not call the doctors office directly. It goes to a call center then they decide where it goes. On average if you call its 30 minutes to over an hour wait time. Today someone answered then transferred me to the downtown clinic campus. After waiting 10 minutes a woman answered and I asked for my moms cardiologist. Her reply was " You called the wrong location". No , I called the right number but someone sent my call to the wrong location. Waited a while and a woman picked up from the Lorain location. I asked her if anyone knew if my moms test results were received and reviewed. She put me on hold then came back and said she thought they had them but my mom needed to come in to review them. I explained to her its a waste of time to come in unless someone has actually reviewed the Cath and can answer if there are any surgical options. She basically blew me off and said it would be explained at an office visit. I asked again if she can tell me if its been reviewed as in its a yes or no answer. She said " you are yelling at me and if you raise your voice I will end this call". My reply was I am on speaker phone next to my 92 year old mom so she can hear and I have not come close to yelling at you yet. I asked the question again and she gave me a snippy repeat answer. I ended the call and told my mom that I think they have your test data but no one has or is looking at it. Left her house and on the way home got a call from her cardiologist office. Guy was nice and I told him I have about had it with the two doctors my mom uses and I did not appreciate the snippy call I just had with someone a few minutes ago. He did tell me no one reviewed my moms Cath info but he would "leave the doctor a note". Thanked him and hung up. Got another call from the same office a few minutes after I hung up asking if my mom wanted to come in tomorrow. I asked did some surgeon or review board look at my moms Cath info ? The answer was no so again I asked what good is an office visit when it tells the patient nothing. Ended that call. Pretty sure the Lorain Cleveland Clinic's only goal is keeping a flow of people coming in. If you call them expect a 30 ~60 minute wait time and you will not be speaking to a doctor. When you do go for an office visit you will likely see a nurse or PA. My mom complained before about trying to call in and she was spot on. Lowes & Home Depot answer their phones and its nothing life threatening. Lorain Cleveland Clinic has also consistently screwed up my moms meds by not calling them in or quantity wrong , consistently. My dad had heart surgery when Toby Cosgrove was a surgeon and later CEO. It was a great organization then. Today its all about $$$ and the "Patients first" commercials are / were a bad joke. I would not take my dog to the Lorain Cleveland Clinic. I would give it zero stars if possible.

Easy parking, massive revolving doors, knowledgeable staff, delicious cafe, what's not to love!read more

Very clean, very efficient. I loved the ability to schedule online and then get a text message to…read morelet me know 20 minutes out. The staff answered my questions and assessed my symptoms very quickly. Very good experience and I would consider this facility over the Telehealth on demand.

They took forever , and these idiots don't prescribe any medicine that is helpful, only give meds…read morethat are useless when u are fighting a sinus infection.

5 minutes ago New…read moreToday was the worst experience I've ever had in a university hospital facility. I took my two young boys and myself into the urgent care around 9 AM. We had been sick all week, but my work schedule didn't allow us to get into any of the facilities any earlier than this Saturday morning. Upon arrival I filled out the paperwork for the three of us and brought out my bank card to pay all three co-pays at $75 apiece. I swiped, my card and the tall skinny, dark curly haired girl behind the desk with glasses after processing our payments told me that I had A past due balance with university hospitals of $500. She then told me even though I had enough money to pay co-pays currently, that she would not be able to let me be seen unless I made a payment of at least $200 additionally to our co-pays towards this 500. I didn't even know I had a balance. It would not be a problem to pay the entire balance had I had been able to talk to my husband to see which card he thought I should put that on or how we should go about paying it. But it was early in the morning and he was not with me. So I said well if you won't see me, let's go forward with at least seeing my children. The three of us are incredibly sick, so it was important to get them seen before it got severe. In the meantime, I was able to get a hold of my husband as we were in the exam room. My husband called up to the front desk and spoke to this woman that refused my care. He offered to Pay that past due balance so I could be seen this morning. The receptionist then told him he wouldn't be able to do that because it's against HIPAA. So my husband was actually calling up there to help me be seen because I was so sick and I had just got off the phone with him crying saying that they wouldn't see me. Instead of putting my husband on hold and coming back and getting me this woman told my husband she wouldn't even tell him if I was there or not. The level of pettiness was insane. The doctor came in and seen both of my boys. He could see I was crying and he said an how are YOU feeling? I let him know that because of a previous balance I was not allowed to be seen today. He said nothing and walked out of the room. He could see I was sick. It was plainly obvious as I sat there crying. As I was leaving with my boys out of the office after they had gotten their prescriptions written, the girls behind the desk, proceeded to tell me to have a good day as I walked out. Once I got to my car, I realized how absolutely heartbroken I was over the situation. I'm now going back home still incredibly sick with no medication. So I went back in and told them how awful I thought they were. How you don't treat people like this in The medical field? How do you turn a woman away That's standing there trying to pay at least the co-pays with her two young boys that's incredibly ill? And then when the husband calls trying to help the situation, you don't even allow the situation to have help. I didn't threaten them. But I was mad and they knew It. About an hour and a half later after I'd been home I get a call from Avon police department. The skinny dark haired girl with glasses that was standing there, threatening to call the police on me, actually called the police once I was Long gone. They wanted the officer to tell me that I am now trespassed and I will be arrested if I ever come Back there. Well, done, university hospitals! As somebody that works in the medical field I know that tall, skinny, dark curly haired girl with glasses should never be in the Medical field! I was unaware that university hospitals hired cold, mean hearted, nasty people to handle they're sick families! I was unaware that UH promotes MONEY OVER CARE! A voicemail was left for university hospitals patient advocacy as well as a grievance will be filled with the hospital and insurance company. Office visit date 9/6/25 9:30am Stuart/ Green family.

From the owner: At University Hospitals Urgent Care Clinic Avon, our mission is to make our patients feel valued…read moreand well cared for. We provide convenient, quality, and compassionate care for non-life-threatening illnesses and injuries. Our providers are certified by University Hospitals and offer best-in-class urgent care near you in clean, modern facilities. We are located in Avon. University Hospitals Urgent Care Avon proudly serves the communities of: Avon Center, Avon Lake, Sheffield Lake, North Ridgeville, Sheffield

I had an appointment with Dr plascota my wife made the appt. in June for a September visit and 2…read moreweeks before the appt they called and canceled and they said the next appt. would be in December not any sooner that's the way is has been in uh hospitals I've since gone to Cleveland clinic never ever to go to uh hospitals again. send

I Was admitted to Elyria hospital,and this was the worst experience I have ever had there! Dirty…read morebathroom that was never cleaned in 5 days! Room not cleaned in 5 days,including the bathroom.Room was Sooo cold! When I complained about the coldness,I was told "ya it's the coldest room on this floor. not cleaned in the 5 days I was there! I will never return to this hospital again!!!