Good luck trying to get in touch with someone from your home. The app was down today or appears to…read morebe. I tried calling in and it routs you to a different number where you have to know your account number to get placed into the queue to talk to a person. I hung up and called the main line and again was on hold for over 10 minutes. No one ever picked up finally gave up. Customer Service with RBFCU seems to be greatly lacking. I recently tried to get some papers notarized for my son and was told after waiting 10 minutes in line that since he did not have an account only I did that they could not notarize his paperwork. Anyway, I will be looking for another bank in the near future.

Talk about genuine customer service and transparency. It was so awesome to go to this bank and just…read morebe treated like a human being and have conversations like everyone there was your personal friend. Not to mention the incredible about of information and savings options that are offered. Would highly recommend!

We have always had a wonderful experience at this branch! The staff is warm and caring and the bank…read moreis always quick to take care of any needs that arise. They also support their local community and schools and give back, which shows they truly care about their clients. Highly recommend ATFCU and in particular, the Buda branch!

The atomated phone system is Pitiful...seems to be Okay for Gale..I choose not to own/use a debit…read morecard!

This is the best bank branch in the history of time. Everyone is so helpful and welcoming. For the…read moresmall business owner, this is the o ave to visit. Not only do they give you a wealth of knowledge but they also support you along the way. Cheers! Bravo to you.

If I could zero stars this bank I would. I have been a BofA customer for over 25 years and between…read morethe horrid customer service at this bank and the San Marcos location I am definitely thinking a bank change is in order. Afwul awful customer service at both locations. Given the obvious subpar continued poor reviews over years it's obvious BofA doesn't care. ‍

Worst banking institution ever! Save yourself the headache!! Here's my experience.... Walked into…read morethe Kyle branch with a $5k check to open a new checking account. I was turned away and was told to go online to open the account, which was my first red flag. After much frustration with their completely non-user-friendly web portal, I called into the branch again and left a detailed message with a banker to schedule an appointment to sit down with him to open the account. Never heard back from them. THEY SUCK - STAY AWAY!!!

Takes forever to make a transaction. They need to hire staff to keep up with customers...read more

Great customer service, very family oriented and very happy that I moved to a credit union, and not…read moreall those hidden fee's like so many other banks !!

Tellers are fairly rude or have no character. I suppose since they don't have to deal with "the…read moregeneral public"

We've been doing our banking here since moving back to the Austin area in 2013. Overall we use…read morethis branch the most and have had pretty consistently quick and friendly service here and never had any issues. I do have a few issues with the website as more than any other website I use, I get login errors more frequently and some general issues with the format and capabilities by which I can view my accounts and transactions, but nothing major. I also wish I could make deposits via ATM machines, but overall I am still very pleased with UHCU; especially compared with my experience at big banks in the past.

reps have always very helpful .... have never had a problem. Nice bank entry, easy to do business…read morewith.

I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is…read morethe closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

I've had UFCU for over 10 years now for multiple loans and multiple accounts. They have always…read moreblown me away with their customer service. This recent visit was to set up a couple teen checking accounts. Chris was super patient with the multiple requests we had, took care of everything and even did a little educational session for our kids on checking and savings accounts, over drafts and how to balance an account (at our request). He gave them each his card and said he'd be happy to answer any questions in the future. How many people can say that they "love" their bank? I can!

My favorite bank with genuine people who know me and are always working to better my business and…read morebanking experience.

I was going to move to another state but became I'll and couldn't since I'd be living on a very…read morerural area. At least 50 mins if I drove 100mph! It was advised by my doctor to stay here. So I did. I had already closed my account with them. It's been more than 6 months since then but I wanted my bank back so I went in. Well upon arrival the teller still greeted me by name!!! First and last. These ladies are more than amazing. Yes, they still have to abide by the law but will do anything they can to help you. I could not ask for better service!!! They are AWESOME!!!

The employees of this bank are incredible. They were friendly and went above and beyond all…read moreexpectations. Pam was so helpful. She meet me before they opened to help me with my account. Have ever had someone from a much lager bank ever offer to do that? They deserve an attaboy!

Staff are not very friendly, and no one is wearing a mask so it is not non vaccinated persons or…read morebaby or toddler friendly FYI parents!

Terrible service. Terrible bank. I got a call saying my card had fraud, I told the lady don't mark…read moreit as fraud, she did it anyway her name was Shermaya, so then I had to get a new card, couldn't pay my bills on time bc of that lady. So here I am 2 weeks later and my card hasn't came in the mail, so then I call again 5/12, and the lady states there gonna have to cancel my card and ship a new one, after I already finally moved all my bill payments to the new digital card. Ridiculous. All of this because that shermaya lady. I want her fired, and that phone call neeeds to be reviewed bc I told her NO don't do that & also asked her multiple questions & she didn't have answers to them. After so many problems with rbfc, I'm actually going to withdraw my whole account and go somewhere else. And all rbfc users should too. This bank is terrible . Thank yall so much for all the inconveniences & callous customer service.