Talk about genuine customer service and transparency. It was so awesome to go to this bank and just…read morebe treated like a human being and have conversations like everyone there was your personal friend. Not to mention the incredible about of information and savings options that are offered. Would highly recommend!

Great place to bank. They have several convenient locations. People are friendly. Easy to deal with.read more

The atomated phone system is Pitiful...seems to be Okay for Gale..I choose not to own/use a debit…read morecard!

Shiny, new, and in Hays County. I'm sad its not in Dripping Springs. Regardless, the place is darn…read morenear perfect. New buildings always make me a tad giddy. New walls, floors, doors, etc. In this case its new money tubes(TM) to which nobody has ever driven/backed into..ever The staff was friendly as I had to make an account change today. I called first to make an address change today and was told I had to go to a branch office to make the change. Luckily, I was jetting northbound on 35 from Kyle to Buda and found the new building without even asking! The address change was smooth even with little Rooster in my arms. For those conspiracy inspired I needed the change even when I didn't lift a couch or TV. I love ATFCU; welcome to my world aka Hays County!

This is the best bank branch in the history of time. Everyone is so helpful and welcoming. For the…read moresmall business owner, this is the o ave to visit. Not only do they give you a wealth of knowledge but they also support you along the way. Cheers! Bravo to you.

If I could zero stars this bank I would. I have been a BofA customer for over 25 years and between…read morethe horrid customer service at this bank and the San Marcos location I am definitely thinking a bank change is in order. Afwul awful customer service at both locations. Given the obvious subpar continued poor reviews over years it's obvious BofA doesn't care. ‍

Takes forever to make a transaction. They need to hire staff to keep up with customers...read more

Chase bank like all others don't hire enough people. To wait to withdrawl money or do a deposit…read moreshouldn't take 20 min. Prior to covid people wo4ked now businesses want to work with less and expect the same revenue. Chase needs to do better. This is ridiculous. Hire people!

Great customer service, very family oriented and very happy that I moved to a credit union, and not…read moreall those hidden fee's like so many other banks !!

Tellers are fairly rude or have no character. I suppose since they don't have to deal with "the…read moregeneral public"

reps have always very helpful .... have never had a problem. Nice bank entry, easy to do business…read morewith.

I was a loyal customer doing banking with them for 9 years +…read more They decided to all of the sudden disregard the agreements we had set in place for my checking account, and savings account. No one can charge my accounts if the funds are not there ! First I was overdrafted 190 and I was able to get them to make it right I had to pay the additional 40 or so remaining (which I did immediately take care of). Then after that didn't have any issues for a whole MONTH. It went way far downhill in the worst way, and they ended up closing BOTH checking accounts. All because some website (I did not authorize) was able to overdraft 70 or so dollars from ONE of the checking accounts!!!!!!??!?!!?!?!? So I went from one checking account being negative 70, to all three accounts including savings being the SAME amount as the single account overdrafted 70 dollars. Then was not notified by phone or anything just mail that came AFTER MY accounts were closed that they were going to close my accounts. long story short I was only left with my savings account and no checkings account so no debit card usage as of now, and im still negative that same 70 dollars that I will not be paying for obvious reasons.

I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is…read morethe closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

I've had UFCU for over 10 years now for multiple loans and multiple accounts. They have always…read moreblown me away with their customer service. This recent visit was to set up a couple teen checking accounts. Chris was super patient with the multiple requests we had, took care of everything and even did a little educational session for our kids on checking and savings accounts, over drafts and how to balance an account (at our request). He gave them each his card and said he'd be happy to answer any questions in the future. How many people can say that they "love" their bank? I can!

My favorite bank with genuine people who know me and are always working to better my business and…read morebanking experience.

Staff are not very friendly, and no one is wearing a mask so it is not non vaccinated persons or…read morebaby or toddler friendly FYI parents!

Terrible service. Terrible bank. I got a call saying my card had fraud, I told the lady don't mark…read moreit as fraud, she did it anyway her name was Shermaya, so then I had to get a new card, couldn't pay my bills on time bc of that lady. So here I am 2 weeks later and my card hasn't came in the mail, so then I call again 5/12, and the lady states there gonna have to cancel my card and ship a new one, after I already finally moved all my bill payments to the new digital card. Ridiculous. All of this because that shermaya lady. I want her fired, and that phone call neeeds to be reviewed bc I told her NO don't do that & also asked her multiple questions & she didn't have answers to them. After so many problems with rbfc, I'm actually going to withdraw my whole account and go somewhere else. And all rbfc users should too. This bank is terrible . Thank yall so much for all the inconveniences & callous customer service.