Good luck trying to get in touch with someone from your home. The app was down today or appears to…read morebe. I tried calling in and it routs you to a different number where you have to know your account number to get placed into the queue to talk to a person. I hung up and called the main line and again was on hold for over 10 minutes. No one ever picked up finally gave up. Customer Service with RBFCU seems to be greatly lacking. I recently tried to get some papers notarized for my son and was told after waiting 10 minutes in line that since he did not have an account only I did that they could not notarize his paperwork. Anyway, I will be looking for another bank in the near future.

Talk about genuine customer service and transparency. It was so awesome to go to this bank and just…read morebe treated like a human being and have conversations like everyone there was your personal friend. Not to mention the incredible about of information and savings options that are offered. Would highly recommend!

We have always had a wonderful experience at this branch! The staff is warm and caring and the bank…read moreis always quick to take care of any needs that arise. They also support their local community and schools and give back, which shows they truly care about their clients. Highly recommend ATFCU and in particular, the Buda branch!

The atomated phone system is Pitiful...seems to be Okay for Gale..I choose not to own/use a debit…read morecard!

This is the best bank branch in the history of time. Everyone is so helpful and welcoming. For the…read moresmall business owner, this is the o ave to visit. Not only do they give you a wealth of knowledge but they also support you along the way. Cheers! Bravo to you.

If I could zero stars this bank I would. I have been a BofA customer for over 25 years and between…read morethe horrid customer service at this bank and the San Marcos location I am definitely thinking a bank change is in order. Afwul awful customer service at both locations. Given the obvious subpar continued poor reviews over years it's obvious BofA doesn't care. ‍

Worst banking institution ever! Save yourself the headache!! Here's my experience.... Walked into…read morethe Kyle branch with a $5k check to open a new checking account. I was turned away and was told to go online to open the account, which was my first red flag. After much frustration with their completely non-user-friendly web portal, I called into the branch again and left a detailed message with a banker to schedule an appointment to sit down with him to open the account. Never heard back from them. THEY SUCK - STAY AWAY!!!

Takes forever to make a transaction. They need to hire staff to keep up with customers...read more

Great customer service, very family oriented and very happy that I moved to a credit union, and not…read moreall those hidden fee's like so many other banks !!

Tellers are fairly rude or have no character. I suppose since they don't have to deal with "the…read moregeneral public"

reps have always very helpful .... have never had a problem. Nice bank entry, easy to do business…read morewith.

I was a loyal customer doing banking with them for 9 years +…read more They decided to all of the sudden disregard the agreements we had set in place for my checking account, and savings account. No one can charge my accounts if the funds are not there ! First I was overdrafted 190 and I was able to get them to make it right I had to pay the additional 40 or so remaining (which I did immediately take care of). Then after that didn't have any issues for a whole MONTH. It went way far downhill in the worst way, and they ended up closing BOTH checking accounts. All because some website (I did not authorize) was able to overdraft 70 or so dollars from ONE of the checking accounts!!!!!!??!?!!?!?!? So I went from one checking account being negative 70, to all three accounts including savings being the SAME amount as the single account overdrafted 70 dollars. Then was not notified by phone or anything just mail that came AFTER MY accounts were closed that they were going to close my accounts. long story short I was only left with my savings account and no checkings account so no debit card usage as of now, and im still negative that same 70 dollars that I will not be paying for obvious reasons.

I've been a member of UFCU my entire adult life. I recently moved to San Antonio and San Marcos is…read morethe closest branch. I was remodeling my house and had to come in very often. Every single person that helped me was amazing. They were all so friendly, professional, and helpful. They answered my questions and were always just so friendly, like we've known each other for years. I really wish there was a closer branch for the rare occasion I have to go in. However, that's not enough of a reason for me to switch banks. Thanks for all you do!

I've had UFCU for over 10 years now for multiple loans and multiple accounts. They have always…read moreblown me away with their customer service. This recent visit was to set up a couple teen checking accounts. Chris was super patient with the multiple requests we had, took care of everything and even did a little educational session for our kids on checking and savings accounts, over drafts and how to balance an account (at our request). He gave them each his card and said he'd be happy to answer any questions in the future. How many people can say that they "love" their bank? I can!

My favorite bank with genuine people who know me and are always working to better my business and…read morebanking experience.

Terrible service. Terrible bank. I got a call saying my card had fraud, I told the lady don't mark…read moreit as fraud, she did it anyway her name was Shermaya, so then I had to get a new card, couldn't pay my bills on time bc of that lady. So here I am 2 weeks later and my card hasn't came in the mail, so then I call again 5/12, and the lady states there gonna have to cancel my card and ship a new one, after I already finally moved all my bill payments to the new digital card. Ridiculous. All of this because that shermaya lady. I want her fired, and that phone call neeeds to be reviewed bc I told her NO don't do that & also asked her multiple questions & she didn't have answers to them. After so many problems with rbfc, I'm actually going to withdraw my whole account and go somewhere else. And all rbfc users should too. This bank is terrible . Thank yall so much for all the inconveniences & callous customer service.

Was very disappointed in my interaction with them and their idea of customer service. I am a…read moremember and have an account. We wanted to get an item notarized with my signature and my son's. We were seated and told by the receptionist it would be about 5 minutes. We waited over an hour with the receptionist, who was very polite by the way, telling us that the notary was manning the drive through. Several times she checked on us telling us staying it would just be a few more minutes. After waiting close to an hour the notary came to is and ushered us into an office. She looked at the paperwork and asked if we were members. I said yes I was. She then asked if my son was a credit union member and I told her no but I am and you are notarizing both our signatures. She refused to notarize our signatures and was very rude and put out as how dare we waste her time. I will be switching banks soon after this interaction. I can not recommend this credit union and advise caution if you choose them. So I called the phone number listed below and it is just a main customer service phone number, not an individual supervisor. I waited on hold for several minutes after spending several minutes listening to the options and finally gave up with being able to talk to anyone.