Dr Ro was very patient and through during my appointment with her…read more she didn't hesitate in answering my questions and in listening to all of my medical concerns. She made me feel comfortable throughout my entire visit! ~ Paula Dickerson ~

I decided in January that I wanted an endocrinologist to monitor my health concerns. I called to…read moremake an appointment at that time and the earliest available appointment was in July. Six months later! I had my appointment last week and it was completely worth the wait. Dr. Ro was kind, professional and assuaged all of my fears regarding my health. The staff were also very helpful and kind as well. I'm very happy with my decision and I highly recommend, 10/10.

I am a new patient of Dr. Agarwal. I feel blessed to have found her. She is totally competent,…read morecaring, and compassionate towards her patients. She is very generous with her time and resources. She is knowledgeable about all the latest treatments and computer technology. The ease with which she is able to my diagnose problems and their solutions is just amazing. Except for my orthopedic surgeon, she absolutely the best, kindest doctor you will find in the South bay. I'm an older guy with a myriad of aging problems. She is a rare find. Be smart. Go find out for yourself. She has discontinued my insulin and I've lost 20 lbs. to date (1/28/22). NO more finger pricks or insulin shots. I can't believe it. To good to be true. It's true. Eat less + less insulin = significant weight loss !!!

Dr. Nidhi Agarwal no longer practices here. I've only seen her once and I would say her…read morerecommendations were aggressive, though she was not pushy. I'm told she has moved out of the country. Office staff was polite but B-U-S-Y!

Excellent care. Great office staff. Highly trained specialists from UCLA Health System. I had a…read moregreat endocrinologist and top thyroid surgeon 1 year ago. However, follow-up was very bad, actually non-existent! 1year post thyroidectomy and no post operative care! I switched to Torrance Memorial!!!

[Review #721] 2023-007…read more I haven't been maintaining/checking my health since COVID-19 lockdown 3 years ago so I'm wayyy past due for a physical or routine check-up. One of my required exams is a retinal photo as part of the annual diabetes eye screening to examine eyes for signs of diabetic eye disease, including diabetic retinopathy, as well as other eye problems, such as glaucoma & cataracts. It was almost a month ago from the initial screening & left my PCP's office will a very long "after visit summary." Out of habit, I filed it away before my calendar alert pinged me that my follow-up appointment was coming up & I didn't complete any of the listed exams. ＼(｀0´)／ Luckily, the retinal photo takes 10 - 15 minutes & appointments are easier to come by. Good thing was a South Bay location so I didn't have to trek up to Santa Monica, Century City, or Westwood (gulp!); I can't imagine driving that distance for this quick exam. I called UCLA Health South Bay Endocrinology & was able to get an appointment before my PCP follow-up. I initially wanted it on the hour but the receptionist said to check-in 15 minutes early, & I didn't think I could make it on time so took a 2:20 PM slot. I arrived just after 1:45 PM & could have made the earlier time; I ended up sitting in the reception area for 30+ minutes when there was no one ahead of me. (ノ__ヽ) I did get called right on the dot. The technician (think his name was Cuong?) was friendly & patient, explaining the process & what I'm suppose to do. He also assured me that the equipment was cleaned so I can confidently place my eye on the bulbous part of the scanner. It took me awhile to position myself/right eye to see the "green" light, then standing still to maintain the green light. It was faster with my left eye because I knew what I was doing. Whew! LOL Not counting the lobby wait time, I was done in under 10-mins. What is endocrinology? It's the study of hormones, which are essential for our everyday life, controlling our mood, stress, growth, temperature, sleep, etc. The doctor - endocrinologists - diagnose & treat conditions like diabetes, thyroid diseases, infertility, growth issues, metabolic disorders, osteoporosis, some cancers, & disorders in the hormone-producing adrenal glands & pituitary glands. I needed to look up endocrinology because the other facilities were aptly named diabetes or health center; I wanted to make sure I was in the right place. Other than the check-in "waiting period," it was a fast & smooth process. UCLA Health South Bay Endocrinology is located in Madison Park Medical on the 1st floor. The medical center has 2 entrances; one off PCH, which is strange since there's no street parking, & the other is on the back, entering from the parking lot. There's plenty of parking spaces on the east & west sides, with the north end mostly filled since it's closest to the entrance. The facility was open, bright, & clean. The reception area's flatscreens showed serene images but it got my 7 YO son worked up, asking a laundry list of questions about the displays. Why are there aquatic life in the flowing stream? Is that mountain that you can climb? Why don't they put on a show to entertain me? Yeesh! ;-) Still, I recommend UCLA Health South Bay Endocrinology for all your hormonal needs.

Quick version: Front office staff sucks, but Dr. Choi is worth dealing with them…read more I was having some weird symptoms so my primary doctor referred me to Dr. Choi to see if an actual endocrinologist might have better insight into my problem. I had to take off one star for the horrible front office staff. When I called to make an appointment, I was told to arrive at least 15 minutes early to fill out new patient forms, which is pretty standard. I arrived at 2:20 for my 2:45 appointment. The rude receptionist asked for my paper referral and my debit card, and nothing more. At 3:00 I asked if the doctor was running behind, since I'm now the only person who hasn't been called back. She insisted that the doctor wasn't late and that I was about to be called back, plus she snottily replied that not everyone was seeing the same doctor. By 3:15, I still hadn't been called so I went to tell the receptionist I was leaving. As I was leaving, a nurse called me back. The nurse who checked me in was wonderful! She explained that a few patients had screwed up the schedule by asking for a one-month or three-month checkup, only to show up with tons of symptoms and medical problems, thus delaying everyone. Imagine my surprise when the nurse pulled up my lab results and medical history! If your PCP is in the Torrance Memorial Physician Network, you're already in their system and no additional paperwork is needed. The nurse, who clearly had better communication skills than the receptionists, apologized for the wait and then let me know that the doctor was just finishing up with a patient and then I was next. Doctor Choi came just a few moments later and was very sweet. I get anxiety in doctor's offices, but she was friendly, personable and funny. More importantly, she is incredibly thorough. She listened to each of my symptoms, took careful notes and asked lots of questions to make sure she had the right information. She also repeated back information as she was typing. In all, we spent about an hour ruling out a few possible diseases/conditions and then she went over what types of labs she'd like to see to get a clearer picture. She was very reassuring and encouraging along the way. She even told me funny stories as she was typing to make the wait less awkward. Best of all, I am very overweight and I appreciate that she didn't bring it up or rush to blame my symptoms on my size, as many doctors have in the past (hence my anxiety). When I told her I was pursuing weight loss surgery, she said it may help the situation, but that she still wanted to be sure there were no other underlying issues. You may have to wait a little longer than planned, but Dr. Choi is worth it! Also, there is a cafe with a full Starbucks downstairs to pass the time!

Excellent Dr! Really cares about the patient and spends a lot of time on each visit. Staff is…read morevery organized.

Here's a "doctor's doctor" ... outstanding medicine ... many physicians could benefit from…read morepracticing medicine as Dr. Williams does ... patience, no "doctor speak" without a thorough explanation in "patient speak" + a great sense of humor ... and readily accessible ... Here is an internal medicine practice physician, boarded in Internal Medicine and Endocrinology ... and ... Chief of Endocrinology at Torrance Memorial Hospital ... The staff is also excellent including a physician assistant who I believe is extremely well trained. When I'm being seen by her I feel confident that her diagnosis and treatment suggestions are the results of her training together with her knowledge of my medical history. I feel that PA's will be relied upon by doctors more and more to assist in expanding medical health care and will become the vanguard of medicine. Dr. Williams also has a phlebotomist, an office manager, who seems to be "everywhere at once," and a nice receptionist too ... everyone here makes me feel welcome and I have the sense that I'm valued ...

If you're a tourist forget it she will not help you. KLM…read moremisplaced my baggage with my medication! I tried explaining to her receptionist, I am a diabetic,have BlueCross PPO, I am from the South Bay Area, I finish my insulin, and had a few days of oral meds left! I could understand if I was asking for an opioid, i was in need of diabetic medications. The last time I checked, metformin, Jardiance, and Lantus were not recreational! My recommendation is to pass on her!

Dr. Nguyen was very helpful in explaining diabetes to my Vietnamese speaking parents and gave much…read moreinsight on the new diagnosis. He took his time to answer every question and concern I had since my parents did not have much to say. The office was very clean and everything was efficient. As for the staff -- It has been a month later and there were some mix up in medications. I spoke with Jasmine and she was absolutely amazing. She contact Dr. Nguyen, when I had tried asking a previous staff to reach out and had no luck or returned calls. After speaking to Jasmine over the phone with much panic, she said she would call back, and she actually did! She was so friendly, and got the clarification that I needed.

I saw Dr. Hung Nguyen, on March 27,2025. I have an endocrinologist specialist in CT where I lived…read morefor 12 years. I moved back here(Torrance) in 2023. My specialist told me to establish an endocrinologist when I got to Cali and he said he would work with the doctor and get them up to speed with my care. I have a rare tumor in my neck which is closely monitored and managed. I met Dr. Nguyen and told him the situation. I told him my doctor would be happy to work with him. I brought the test and bloodwork my doctor back in CT was ordering for me. My doctor in CT ordered an ultrasound but then Dr. Nguyen ordered one too right before my appt with my doctor in CT. As time went on Dr. Nguyen wasn't making money off me and wasn't the lead doctor over my care and he quickly was ready to dismiss me. He asked me what I needed him for and I told him I wanted a doctor I could go to in California as well. I told him my doctor in CT would be happy to talk with him and go over what he was doing. Well two years late Dr. Nguyen finally says he doesn't even specialize in the tumors I have, and whatever I need I can go see my specialist in CT. I told him well if I need to have surgery or a doctor to monitor and order further test or care once I return to CA he would be working with my doctor back in CT. He was very rude and nasty and was not interested in working with me. If he wasn't the lead doctor of ordering test and making money off me he didn't want to be bothered. I was in his office for a minute and a half and my insurance is being billed for nothing. Well they are paying for nasty condescending treatment. Don't waste your time. His ego is bigger than his head. I don't care to talk to any office manager. Hung left a lasting impression on me, and he's definitely not going to apologize for how he feels nor is he going to NOT charge my insurance company for the minute he took to say he didn't want to help me any further.

Dr. Navabi was great. He is quick, smart, and perceptive. He explained everything I needed to know…read moreand clearly laid out my options. Sadly he couldn't fix my problem, but that is a function of my weird and complicated problem and not of him. Office staff is chill and helpful. Not disgruntled like many medical places! The building is very pretty and comfortable. Note: there is parking in the back. It says you need to pay some exorbitant fee ($1.25 per 15 min) but the office VALIDATES so don't worry.

Dr. Navabi and his staff have been helpful, supportive and are always very timely. I really…read moreappreciate that he is respectful of his patients' time while also attentive.

I've been a patient of Dr. Buttan for perhaps a couple years now. Each time I go it's like visiting…read morean old friend. He is compassionate, caring, and truly listens. He also had a great sense of humor, which is very important to me. I'm a 100% disabled vet with full VA coverage but would much rather go here as I enjoy the environment, staff and the good Doctor. Fortunately, my situation is not complicated but he takes the time; end results are phenomenal. My latest visit just the other day found me in a bit of a conundrum; I needed to be seen for an Rx update. Seems with telemed diminishing, the office is popular. Appt scheduling is now long. I was on the phone with a very spunky office rep "Jasmin Hernandez" she stated I could be seen...if I could get down there in a half-hour, "hurry." Made it in 15min! She was even nice enough to pop-in after my appt to say hi and glad to see I made it. I don't believe synergistic environments like this just happen. It's a top down, all-in approach. Everyone in the office seems happy. Oh and medical asst who checked my vitals was awesome...didn't get "his" name.

Scheduling with this doctor is very inefficient. I scheduled month's ago for this appointment after…read morerequesting an appointment from my PCP Dr. Kim who is also very dismissive. When I scheduled this appointment with the office, I specifically made it for 2:30 pm, arrived at 2:24 pm to be told that my appointment was at 2 pm and I was late. The front office person was nice enough to call back to see if the doctor could still see me, they referred her to call and speak to Dr Buttan directly and when he answered she said ohhh you are in your office, explained the issue and mistake, and he flat denied to see me for the appointment. This was not my issue or an intentional lateness on my part this stemmed from whomever booked the appointment months ago. I expected if the doctor was with a patient and full schedule that no exceptions would be made but that was not the case. Then she explained that the next appointment is in 2027, when I have an urgent need to be seen this year and have already let too many months pass waiting for this appointment and booking it around my own schedule with docs I work with. What's so concerning is the human in medicine that seems to have left the building, not just on the specialist side but also the PCP side with Torrance Memorial. Doctors have their "accepting new patients" listed with no open calendar appointments to fit the new patients in when they call. The availability of doctors and specialists in the Torrance Memorial network is horrible for new patients, the experience, the dismissiveness and the ability to find quality care from doctors who care with a human side. Dr Button has no empathy for human situations and his patients.

Excellent in knowledge, professional, respectful and very caring and makes you feel comfortable. I…read moregot pregnant IVF and I had twins. I'm so grateful for Dr Ho. She's a truly amazing. Thank you Dr Ho...

From the owner: Meet Dr. Jacqueline R. Ho, a leading fertility specialist at Reproductive Partners Medical Group…read more With expertise in IVF, IUI, Egg Freezing, and more, she offers cutting-edge treatment at one of America's Top 40 Fertility Clinics. Recognized as a "Top Doctor" and prolific researcher, Dr. Ho's evidence-based, patient-centered approach emphasizes personalized planning and compassionate care. She ensures inclusivity with functional fluency in Spanish. Dr. Ho attended UC Irvine School of Medicine, completed her OB/GYN residency at UCSF, and her REI fellowship at USC Keck School of Medicine, where she also earned an MS in clinical research. Start your fertility journey with Dr. Ho, where expertise and compassion define every step toward parenthood.

Dr. Lillian Chen has been an incredible and attentive primary care physician for my father. She…read moreconsistently takes the time and care to help us work through both major and minor health issues with thoroughness and compassion. Dr. Chen has gone above and beyond in securing timely prior authorizations and coordinating his care across specialties, which has made a meaningful difference in his health journey. She is exceptionally responsive on the patient online gateway, always addressing questions and concerns in a timely and thoughtful manner. Even when she is away or on vacation, she ensures continuity of care, and we never feel that my father's health needs are left unattended. We feel very fortunate to have Dr. Chen as my father's PCP, her dedication, responsiveness, and genuine care are truly outstanding.

Dr. Chen is the best primary care doctor I've ever had. She is thorough, smart, and genuinely…read moreseems to care about my long term health. Her office staff is also excellent. I can always get a live person on the phone for urgent matters, they have telahealth options available for many routine matters, and their UCLA Medical nursing and support staff is top of the line. Also love their MyChart app! Makes scheduling and payment a breeze, and keeps all my medical records in one safe and easy to access location.