I'm sorry about everyone's negative experience here, however my experience was a positive one…read more I came in basically to try on several pairs that I had researched because I was ordering my glasses with a prescription from another business. They were nice enough to assist me and go get the pairs that I wanted to try on. They were kind and courteous, and for that I give them a positive review. I didn't actually do business with them however, after reading some of the reviews here I chose to give a four star instead of five. I would say that treating all customers with kindness and courtesy, and validating their concerns while assisting them with great customer service will always be a five star review. It does matter when people feel like they have not been serviced correctly as you could see in the negative review rating. Sadly, some businesses overlook this, and treat it as a job rather than a passion.

Zero stars. They…read morewouldn't take a return on sunglasses that were NEVER worn. Instead they said there was a small scratch and couldn't take it back because of that. Again, they were NEVER worn. It was all still sealed up from when we made the purchase not even a few days ago. They are the ones who opened it. The manager is a shady business man. This business is awful and we will NEVER purchase from them again and be sure everyone we know never does too.

I went in for an eye exam with Dr. John Alto, and I had an amazing experience as a new client! (I…read morewasn't really at the actual LensCrafters/store section.) Dr. Alto is very knowledgeable, personable, and gave recommendations. Maria was so sweet and took the time to figure out my insurance. Smooth experience, and I was able to get everything I needed done!

Nice place in the Folsom Palladio. Great service, beautiful choices of frames... designer or value…read more Staff very helpful ( Heather) Parking sucks especially for handicapped

My mom needed new Rx lenses for her Silhouette frames. If you're familiar with these frames then…read moreyou know that they have a variety of different shapes and sizes to complement the frames. My mom wanted larger sized lenses for her progressive Rx rather than the current smaller ones. Unfortunately not many places carry the Silhouette brand but they also will not make new lenses if you bring in the frames. I called around and luckily spoke to a very patient and helpful lady who explained the situation regarding the Silhouette brand AND they will make make new lenses for my mom's frames here! Eureka! For those who are wondering why she doesn't just get new frames...this frame is ultra light since it's titanium and super durable cuz my mom has had it for a few decades. It also is her favorite frame so she doesn't want to change them. You know how the 'wiser'/older people don't like change lol. Anywho...we drive up to Folsom from Elk Grove. As soon as we walk in we're greeted warmly and with a smile. I again explain our predicament regarding my mom's frames. Ashley kindly guides us to the section that displays what we need. She patiently gives us advice, answers questions and does a lot of measuring and consulting. Needless to say she spends quite a bit of time with mom carefully measuring for the new lenses. My mom commented that she's never had anyone take such care with her measurements before. Poor Ashley... she was done with my mom but then it was my turn. She took at least an hour or so combing the internet searching for some frames for me. It had to be within specific parameters since I'm extremely nearsighted with astigmatism, need nose pads, light weight frames (preferably titanium), full frame, certain shape and size, etc. She was brain storming with the other nice lady in the office trying to find some suitable frames. They were busy in there with patients coming and going but we never felt rushed or shorted on customer service. Kudos to these ladies who delved out superb customer service with patience, humor and smiles ! Parking was easy and plentiful. They had great 80s music playing softly in the background that I quietly jammed to while browsing through the vast variety of frames. I'll definitely whisk my mom back to this establishment from Elk Grove. She was treated with kindness and patience which speaks volumes. Both ladies went out of their way to help in every way to make our experience as fun and smooth as possible. TY Ashley and the front desk lady...sorry I don't remember your name.

Today I picked up my glasses at Site 4 Sore Eyes in Folsom…read more Once again, I was greeted by Katrina who helped me the last time I picked out my new glasses. Katrina is very pleasant to work with and kind hearted. Thank you once again Katrina for your excellent customer service! Jo Ann Petrosene

Great experience at visually sound optometry. Communication is all around amazing and they fixed my…read moreglasses. Made them like new again. Great people.

Loved the doctor. All staff was friendly and helpful. Great selection and they will order glasses…read morefor you from any brand they carry for you to try which I thought was pretty cool!

I came back to this provider to fix my slightly scratched glasses. Deedee was very helpful. I did…read morenot know I had a warranty and they'll be able to replace my lens. Staff are always helpful. Thank you!

Very professional office is nice and clean.Jocelyn was a great help, and will see them again next…read moreyear.

Amazing staff, good prices for glasses as well considering the name brand selection. Although the…read morewait time for eye exam is longer than I'd like.

So I can only tell you my honest experience with this company I've never heard of this happening,…read morebut I went in and the doctor said that my prescription got better that I would need to purchase two pair glasses because my prescription had changed so dramatically so I had a old pair and I purchased a new pair It was a little bit pricey more than I wanted to spend, but I did it. I was told that I would have to come back in three months to change my prescription to the full strength but only go half strength. The doctor was doctor Ho three months later I went to drop off one pair of glasses so they could do the full strength of the prescription I did so and I got a call back from one of the employees there he stated the doctor asked was a prescription well for you and I said yes it was but I would only drop off one pair because I am a truck driver and need a second pair to drive Then I will drop off the second pair when the first pair comes back. They stated to me that this prescription would be fine and I did not need to go for the full change in prescription. This upset me because the reason I purchased two pairs of glasses was because of what the doctor had told me that they could not change the full prescription Due to the fact it was such a dramatic change. I then realized I did not need to purchase two pairs of glasses I was frustrated upset came in very upset and my intention was to write a negative review if for the doctor not telling me what she did. I would've never purchased a second pair of glasses. I forget their names, but they know who they are the two managers at this establishment handled my frustration with such respect and integrity that I could not write a disrespectful or negative review they get five stars in my book. The only reason I put four stars is because of the doctor that they have here Again I really appreciate the way that they handled my frustration and the way they took care of the second pair of glasses for me thank you so much. I really appreciate you because in these times right now every dollar spent counts you know who you are and I appreciate you and I have the upmost respect for you. Thank you so much and I do recommend this establishment maybe not the doctor But these young men and young women that work here are true professionals thank you.

Prompt. Efficient. Knowledgeable. I've been coming here for several years since my eyesight is…read morefailing. I am always bringing in additional pairs of glasses for progressive lenses. (Took a pair to Costco but they said an optometrist had a different machine that did a better job on progressives. They were right!) Won't go anywhere else. The staff is always available to fix my glasses when I have dropped/ bent them. Highly recommend.

I am extremely dissatisfied with my experience. While the physician demonstrated professionalism…read moreand competence, the conduct of the supporting staff was deeply concerning. Their lack of proper training, unprofessional behavior, and apparent carelessness significantly impacted the quality of service provided. This level of disregard for patient experience is unacceptable and warrants immediate attention and corrective action.

I am not a patient at Hoffman Optometry. My review is based on their kindness and compassion shown…read moreto a stranger and non patient of theirs. My small dog dug out of my backyard and dangerously travelled over a mile, across intersections, through a field, and found his way into Hoffman Optometry. The doctor called me while I was at work and asked me if I was missing a dog. Any pet owner's worst nightmare. Dr. Hoffman kept my dog safe, gave him water and a dog bed until I could get back into town to pick him up. I will never forget their kindness and I will always be grateful to them for reuniting me with my beloved dog.

Called back Spoke to office manager, she corrected the problem, issue is resolved not sure why I…read moreneed to have 85 characters when posting updates

This is the BEST Accessories store I have ever visited. It is family owned and operated. The owners…read moreare always happy to help and have excellent customer service. They have the biggest selection of fashion accessories including scarfs, belts, sunglasses. Their scarf collection is tremendous. All their prices are extremely reasonable and the quality of merchandise is much better than much better national chains. I had both my daughters piercings done here. They have the best prices ever and good selection of piercings. They also custom make jewelry. I had them make real Swarovski jewelry sets for my wife for different events. My wife could not be happier and she is now hooked on this store. They are a Gem in Sunrise Mall.

finally able to get new phone number, and learned they've moved to citrus heights. attention next…read moreaccessories: please update yelp page.

The gentleman working behind the counter was very knowledgeable. I'm a first time tobacco pipe…read moresmoker. He spent time with me to make sure my first experience was enjoyable. They had a lot of tobacco to choose from. I honestly can't speak to the value since this was my first time buying pipe tobacco. What I can say is that the knowledge and time spent with me was valuable. Highly recommend this place for the huge selection and great customer service.

Delan provided great customer service They have almost…read moreeverything you need , huge store clean organize good vibes