Unfortunately, I have become part of the cattle call at WNY Urology. It's not pleasant and I…read moreactually dread going there. My complaint is pretty simple. When I schedule an appointment, I SPECIFICALLY state, I want to be seen by Dr. ******, am I going to see the actual doctor? The scheduler says yes of course you will see the doctor. This is not my first time at this facility and time and time again I see a PA and most recently an LPN. As I sat there listening to the news of surgery options, I can't help but wonder why can't the doctor be here because I most certainly have questions. After all, a PA or an LPN will not be performing the surgery. This is not comforting at all. All I ask for is a few minutes with the doctor to hear their professional input regarding my health and well-being. To make matters even more frustrating, I was told I'll need to come back for another appointment so the doctor can perform an examine. Unbelievable. I feel the scheduling practice is misleading and unfair to any patient who expects to speak to the doctor. Why can't the scheduler be upfront and say you will see a PA for your visit. It's not difficult, just be honest and treat patients with respect. This would then allow the patient to make an informed decision on their appointment.

My father is a patient, and very pleased with his actual physician. The nurse on call to handle…read morehelping patients with urgent issues over the 4th of July holiday weekend was literally horrifying as a person. I do not recommend this practice at all. Terrible care and concern for human life.

Never saw this MD. I was just reading about him. I chose a woman MD instead, and I already saw her…read morefor an appointment; with follow up.

Follow up visit with the surgeon today for a review of test results…read more It's important that the physician instills a measure of confidence for the patient. We highly recommend this Practice

Very poor attitudes towards patients and treat them like pawns. Do not like patients who think for…read morethemselves or have a different opinion as to personal medical care. Expect you to keep coming back over and over when there is no need to. You get recurring calls, emails, and letters if you don't reschedule for a cancelled appt. The place is a circus and everyone is just a number. They did their job and removed the large kidney stone but please let me be unless I need your services again.

I have been a patient with Dr. Aliotta for over 20 years. He has conducted multiple surgeries and…read moremany procedures on me during this span of over two decades. He is a rock of compassion and knowledge. He has fought for me when I needed it. He explains everything in detail, answers all of my questions and concerns. He's a soothing figure when I'm nervous. I would recommend Dr Aliotta with the highest rating.

My son went for a diagnostic Cystoscopy procedure. He was very nervous. When the nurse administered…read morethe pre-test analgesic it caused intense pain and brought my son to the point of tears. He then asked the doctor if they had something he could bite down on when they started the test. The doctor chuckled and handed him a gauze square. The doctor didn't show any concern as to why this would have caused pain. My son then stated that he couldn't handle going forward. Dr. Aliotta then abruptly dropped the scope and tore off his gloves and literally threw them on my sons lap and walked out of the room!! This is the most unprofessional behavior I have ever heard of! Dr. Aliotta didn't even try to console my son, or encourage him in any manner! My son is not a whimp, he is 33 and been in chronic pain with Rheumatoid Arthritis for over 10 years. I don't care how much experience Dr. Aliotta has or his skill level, he showed a complete disregard for my sons complaints and did not treat him with dignity. The whole Western New York Urology group runs like a factory assembly line. I can't imagine any of the patients going there are treated like anything other than a number and a means to bill insurance companies for these multiple procedures!!!

I came here for an appointment and to run some tests because I noticed something which I was…read moreworried was malignant (this was about a year ago). The whole experience a headache. Despite my appointment being scheduled for 9am that day, I wasn't even seen by a nurse up until after about 10am. After waiting around for a few hours, the doctor ordered two different tests at two different locations in two different parts of town. Very inconvenient that they were not even able to draw your blood at this location and had you go to Kaleida Health. What a pain! I can't imagine a doctor's office that refers patients 5 miles away to simply get their blood drawn. Maybe they get a nice hefty commission from Kaleida Health because of it...? Once the results came in, I really wanted the doctor to just give me a simple phone call to let me know if everything was OK. Nope -- he wouldn't do that. He had me schedule another appointment (lucky for me, they were able to get me in pretty quick that time around) only to take 5 minutes to tell me that everything is OK and I had nothing to worry about. Oh, but of course -- you have to pay the nice fees for the visit and everything, not to mention lose part of your day. Not efficient at all. Despite all that time spent, I ended up going to another urologist for a second opinion a few months later. The service I received there was night and day. I was in and out in less than half an hour with the doctor telling me exactly what he thought was the issue and that there truly is nothing to be concerned about. I probably sound like a huge hypochondriac, but I figure if you're concerned about something like this -- may as well get it seen. I would not suggest this doctor's office though based on my own personal experience.

This is THE MOST unprofessional office. I had a surgery a few years ago from Dr. Deberry, he did a…read moregreat job. I called back recently to make an appointment. I explained to the staff it was an urgent matter. They took 20 min worth of information. I was told the scheduling secretary will be giving me a call back to make an appointment. Day 2 i called back and explained no one had given me a call. Someone else answered and took 20 min worth of information and explained the scheduling secretary would be giving me a call back with an appointment. NO ONE ever called me back. DAY 3 i called back to see did they have an appointment yet, they told me someone would be giving me a call back. When the person called me back it was NOT the scheduling secretary, they did NOT have a date, and WOULD NOT make an appointment without my exact insurance card numbers which i did not have because i was at work. I asked to speak to the manager, the person (who sounded like a child) said they weren't available, but i could hear the "manager" telling her what to say behind the phone. When i asked was there a way for me to make a complaint to Dr. Deberry directly...the phone conveniently hung up. The whole office needs training on how to be professional. I loved Dr. Deberry before but after dealing with his office staff i will never again go there or recommend a soul!

Warning this company has many malpractice suits against them…read more They have big pockets for very expensive lawyers that will make you a victim again . They obtain hired guns in the medical field, who makes six-figure salary, is testifying for doctors, and they will lie and go against their own written word in their own medical books. Their mistakes can cost you your sex life forever

I would like to give them no stars - while I was looking forward to the procedures I had scheduled…read morewith Dr. Eddib, the staff is incompetent and that is putting it mildly. I was to have preventative cancer surgery and waited nearly a year - they called 36 hours before the surgery to tell me the insurance company hadn't approve it 'yet' and that I should call them myself. Then I find out that the truth was the insurance co. had been waiting for information from THEM and hadn't gotten it until 3 days before the procedure. Keep in mind, this is life protecting surgery. They have ZERO empathy, no solution, they could have let me know weeks earlier and worked out a solution but instead they cancelled it and then told me to get another surgeon!!! I turned a job down because of the date of this and now they do this? I would stay away from them at all costs - none of them should be in healthcare and they should be ashamed of themselves for the stress they caused me and my family now.

Ever since Kaleida took over, this company is gone down. All…read morereview's show more negative than positive .C/S, billing, doctors treatment, bedside manner .Plus a few of them mention -I should sue . But when you do sue them, they bury you with bully lawyers, suppress evidence, and simply want to destroy you They will that last second bring in a hired gun doctor to completely lie about evidence , medical knowledge, and even his own book that he wrote . Even testified in a case in with somebody died as a direct result from doctors negligence . Two of the doctors said oh hell no this doctor killed him . But not him! Go to trellis.law see how many malpractice suits they have. If the doctors specialist is cancer, do not see him for any other procedure you will regret it.