The worst customer service to 1. help loading their gift cards. So bad that I returned them to Costco for a full refund.? 2, I had a credit tonite up but they could not get my flight number arrival date correct, Even after sending them a screen shot of the flight details, they had my reservation. pick up date at the airport one day early. And that would be an extra fee for their mistake. They are completely irresponsible and incompetent. They could not lift a finger to contact me by phone, except over text. Uber, you are fired. read more

I broke my arm. Requested a ride to hospital. /rude, dismissive woman drove me to Inland. Uber...you can do better than this! No help getting into or out of car. No conversation. Plus she didn't know where the hospital was. read more

They are dishonest and won't return answer their phone. My son in law his keys in the Uber and the asshole driver would not answer his calls and you have to go through a third party when your looking for your lost valuables, We are giving the Uber driver a horrible review and canceled the payment! I always use Lyft. Every Lyft driver I use has always been extremely nice and they answer their phones directly. F YOU UBER read more

Yesterday was July 4th and I had a BBQ to get to. I started asking for a ride over an hour before I needed to be there. The address either disappeared or kept changing. Not to mention that my address never came up. All that stress and then no available drivers. A friend of mine had to drive 1/2 hour to pick me up. read more

Uber sucks: they always mis-calculate there arrival. They Hook you and then arrive later then expected. Then charge you. Lyft is the way to go read more

Tuesday, 8/24/2021 Trip 1 First driver canceled, then second driver Chet from Cambodia was very rude and dismissive. I ended up waiting an additional 20 minutes after the promised time. Trip 2 First driver canceled after I waited 15 minutes. Second driver canceled after I waited 15 more minutes. I recommend Lyft. Wait was minimal, price was similar and the driver Sergio was charming. #Ubersucks #Chetsucks #Lyftisbest #Lyft read more

Uber ap stopped working in Tijuana. Stranded. Tried to chat with Uber and they said they opened a ticket for me and that I could expect help 6-12 hours and hung up on me. Again, stranded. Really bad experience. Unable to determine why not working. After a day of trying to resolve spending many hours, deinstalled ap and re installed. This may work but haven't actually ordered car yet and no longer trust Uber. Will always use another car service when possible. Really bad experience in Mexico and chat hung up on me with no help offered. No one ever got back to me to help me even though I had made it very clear I was stranded and had been for hours. Really bad, bad, bad experience. Extremely dangerous to depend on. Never want to have to rely on Uber for my safety and well being. Not trustworthy-be very careful and use at your own risk. This is after many years of being excellent customer. Never again will I trust Uber. NEVER. read more

This is not for the driver, this is for Uber having me pick luxury, cleaner cars, newer models and not providing. It said newer Nissan, black, got neither of these. It was the same as usual, dirty car, was blue not black, older model. Very disappointed, I need air conditioning not open windows blowing my, not wind friendly ,hair into oblivion:( read more

Uber - Not so luxury - Taxis Near Me

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Horrible, drivers get lost with GPS, will not pay attention to directions.​ don't use they charge for cancelation even when wait is too long. read more

You suck so, so terribly and can't even take an address. I entered a very common destination on Fourth Ave in San Diego and your app just scrambled it for the time being because the surge metrics didn't like for surge time common route. Wow, stop even playing. read more

Very bad costumer support for drivers. I deliver for Uber and their support sucks. No issues get resolved and often en up in me having to lose money. read more

Today, I called an Uber to take me to La Jolla. It matched me with a driver named Sergio. It said it would help 7 minutes before he arrived. 5 minutes into to wait he hadn't moved. I texted to ask him if we were on his way, his response was that he was stuck in traffic. Then, his car started moving towards me. I checked google maps, there was no traffic in his area. More than likely he was at nearby Starbucks when he accepted the ride figuring he can make me wait. Then, when he was 2 blocks from my pick-up, he canceled the ride, probably out of spite or so he didn't get bad reviews. Well, I reported him to Uber. If a rider cancels a ride within a certain distance then we're required to pay a fee. The same should be held for drivers. read more

The ride I had scheduled strung me along for nearly 45 minutes. When I texted the driver he apologized and said he would come shortly, then he canceled at the last minute. I had an early morning flight and couldn't find anyone to come in time so I drove my car and parked at the airport for 130 dollars. Had he the decency to cancel a head of time, I could have made other arrangements. There are no repercussions for these people and Uber makes no effort. Uber will leave you stranded don't trust them. read more

i recently scheduled an Uber driver for a early Sunday morning flight to Hawaii. Scheduled the driver, received the confirmation and no show for my ride to the airport. When we finally thought to log into our Uber app it said driver cancelled!!! Not good and a terrible way to begin your vacation. So there we were at 5:00AM trying to find somewhere to park our vehicle. Being a holiday weekend it was challenging!!! Airport rides need to be dependable. read more

Waited for 15 min for Uber, said trip would be $35 from San Diego airport to my home 4 miles away. Then Said would take 25-35 min for a car to Come. Took a cab, $12 and it was waiting. Done with Uber and the billionaires read more

Trash! Not the drivers the company. Paid $70 to wait 15 minutes to go 6 miles....and you still don't give your employees benefits. You're trash! Still stuck in traffic with an Uber ride that cost my salary-trash! read more

No problems with the drivers. However, Uber as a company scammed me by starting a subscription on my account to their "Uber One" service that started showing up as Uber Pass on credit card statements. I have used Uber quite a bit; so didn't catch that this was additional to rides that I'd actually taken. I never used the service as I didn't know it was added to my account. They've been billing me on this since October; but it secretly doesn't show up on my Uber account. The directions for cancelling this subscription are very unclear and misleading (i.e. billed as Uber Pass which isn't even a service they offer anymore; so directions are irrelevant). This issue falls outside all of the FAQ links on the website; so connecting with a person is very difficult. The link to connect through their app is very well hidden. On first round with customer service, they are only refunding the current month charge and will credit the previous month's charge. Unfortunately, this has been ongoing for 9 months. I only noticed this month because I know that I haven't used Uber for at least a couple months and investigated. read more

Takes too long , bad service, never knows where they are going. Expectations were that you were getting local drivers to do hi bidding. Truth is that Uber has become a low grade taxi service. Only benefit is digital payment. only use when HAVE to. read more

We requested an Uber. "Betty" took hours! We finally gave up, cancelled, & requested another Uber. There's no excuse for this! Uber is THE WORST! read more

Within the last 2 years, Uber pricing has increase 3 fold. Same location, 2019, 5.45 for 3 1/2 miles from the airport. Last eve, same distance, 20.93! Last time, taxis are now cheaper for the shorter distances, I know that for a fact. Can you say GREED? I feel for their drivers, not their fault! read more

This driver was driving recklessly. Changing lanes no signal and in and out of lanes. Traffic was heavy. When we approached the intersection Hawthorn and Harbor I was in the #3 lane the Uber driver was in the #2 lane. My lane was a turn lane to the right. The Uber driver wanted to turn right but there was no room for her to get in so with no signal she forced her vehicle over into my lane aggressively causing me to move over as so the other cars on my right to move as well. This driver drives with no regard to others safety because she was using her cell phone the entire time. read more

Uber - Reckless UBER driver - Taxis Near Me

Dear Uber, Around 8:36am on July 8th 2018 I and a passenger by the name of Jami Catalfio was driving on the 5 north around Encinitas, California. I was driving in the far left lane and was traveling at a speed of 70 mph. An Uber driver was in front of me and he slammed on his break. I was stunned and feared for my life and the life of my passenger, by him doing that a deadly accident could have happened. I then slowed down and attempted to merge into the right lane. He slowed down and got right by me and threw a full water bottle into my vehicle. And water went everywhere, obstructing my view and possibly causing another severe accident. As I am attempting to evade him he pushes his car into my lane forcing me into the exit lane. He yells out his window and tells me to exit to fight. I say nothing. He begins to exit and then sees I am not exiting and he jumps across the medium almost sticking my vehicle. And then at this point I was beyond fearing for my life so I put my hazard lights on and fled in search of police. read more

Uber - Taxis Near Me

I just took Uber from Tijuana to Rosarito. Then, to Rosarito to Ensenada & Puerto Nuevo. And, finally back to Tijuana. If you don't have a car or don't want to drive your car into Baja, this really is the best way to go, but there are limits. PROS * If you have ever used Uber in the US, same benefits so I won't go into them here. CONS * If you have slow or no data on your phone, it will be hard to call an Uber. You'll need to find a restaurant or hotel that offers WiFi and you should be ok. * In Rosarito mid-week often there were no drivers available. So, you would have to rely on a taxi. All the drivers we had were very friendly, their cars were clean and recent make/models. Now that T-Mobile & AT&T work in Baja California like they do back in the States, I imagine more & more riders will turn to Uber. And, frankly, I trust their drivers more than the taxis or an unreliable bus. As for the language, there was an option to request an English speaker on the app but they were rarely available at the time and/or it was surging, hopefully that improves. I'm pretty fluent in Spanish, but even if you are not it doesn't matter. All the drivers we experienced understood a few words and you really don't need to converse if you don't want to because all the info is already in the app. Also, we had no issues with luggage space in the cars. I was concerned no one would have room, but that wasn't the case with our drivers. I had the impression that all of them cleared their trunks beforehand, which worked out well. I attached a bunch of screenshots of my trip complete with itineraries, dates, times and costs. Hope this helps. read more

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4/7/23 was in Tijuana. Dentist officed called for Uber--white Honda Fit --Jose--license Anf 383a. Stole my purse. I realized purse gone within a minute. I had other bags in my hands and was trying to avoid cars driving by when exiting the car. We called 'I love my dentist' and they tried calling him but he would not pick up the phone. read more

My husband and I took an Uber from our home to the airport and we were quoted $21.25. Our driver picked us up and took us a longer route which took longer to get there. After arriving, I checked my account and had been charged $30.25 by Uber for the ride. I called and complained and they only credited my account $5.25, which is still charging me $4.00 more than I was quoted. This is not the first time this has happened with Uber, and every time I contact them, they refuse to correct the issue. Be warned if you're using them to check your cards for over charges. read more

Excellent service. Once again, I was very pleased with my two drivers in Tijuana. Both of them were very friendly and pleasant. I love being able to practice my Spanish - it's really very bad and I need the practice! Haha... I used Uber Tijuana shortly after they began service in the city a few years ago. I am very happy to see that it is still as good now as it was back then. Thank you! read more

I am a driver. I have been trying to get paid to my account but the app is having issues i guess. This has been going on over a week now . I called uber everyday no one could give me an answer . Yesterday i went to the Uber green hub on mira mesa blvd. honestly i have no idea what their purpose is. There are two guys standing at the door to block you from coming in and they could not answer any of my questions. useless I use to drive for uber and just came back last week after being away for 4 years. i can understand the low ratings and just remembered why i stopped a few years ago because uber just does not care. Well i will be moving soon so i won't need to deal with them soon and frankly i don't care what they think of me either read more

Uber is garbage. We have had FOUR drivers cancel on us in front of PetCo park. There is clearly access to Tenth and Park Ave and the drivers are claiming that they don't. We seen several Uber and Lyft drivers going by at this location yet we are left stranded. This business is selective and unreliable. read more

I've used Uber a few times recently these past two months. The drivers were great!! By, I'm perplexed about these surcharges. I've not gone through any toll booths or been rerouted because of events, yet I'm still charged a surcharge. Would someone explain to us users why we should pay these unnecessary surcharges??? read more

I left my wallet in the back of one of your taxis this morning and I've been trying to reach someone since this morning. I was given a contact number I believe of the driver who gave me a ride, but I wasn't able to get in touch. I don't know what else to do at the moment. Please reach out to me if there is another way I can retrieve my wallet. There was no customer support line that I could retrieve from the app or website. If there is a way of getting support to help with this, please let me know read more

First time using Uber did not go well. Pick-up time was in 3 minutes for a ride to a restaurant for a luncheon. Fifteen minutes later the driver cancelled the ride. Now we are late for the luncheon. Another Uber ride is made with a 3 minutes until car arrives. No car after 10 minutes but did receive a telephone call and the driver was lost. We are in Waikiki at a well known hotel. The driver and I remained talking on the phone as she finally found us. We arrived at the restaurant 50 minutes late. The Uber ride to return to the hotel went well. Yes, I will use Uber again but not for an important ride such as going to an airport. read more

There is something wrong with Uber service in San Diego. Drivers will counter with "do you accept a higher fare?" I received a counter offer of $100 for a $7 ride. Swipe! I cannot endorse Prop 22 for shady business such as this-Uber is supposed to be the more affordable ride around town, any town. Rent a car-cheaper than any ride service in SAN DIEGO. 24 hrs car rental rate $40 versus $30 each airport transfer, $40 for food that is delivered over 2 hours late. Also Uber asked me to rate the drivers poorly to use as the scapegoat. I was watching my ubereats delivery (for over 2 hrs btw) and no driver picked up my food until after the 90 minutes mark of which a couple drivers tried to pick up my order only to cancel. They refused to refund my order. Very POOR SERVICE. Do not use Uber or UberEats in San Diego....you will probably starve and lose alot of money. read more

Uber Driver Takes Off with My Son's iPhone and Wallet Last Thursday my son was taking an Uber home. He and the driver got into an argument. My son got out of the car and the Uber driver drove away with my son's iPhone and wallet. Since there is no way of calling Uber to find out if the items have been turned over to some mysterious Uber Lost and Found, we are not able to ask whether the items were surrendered. This is really awful. Every company has a Lost and Found and Customer Service to help you. This company is doing very well financially and you'd think they could pay for a call center attendant. I will deliberately not use Uber and switch to Lyft. So mad at Uber. read more

You get what you pay for, everyone complains, but the complainers continue using the app based service. Champagne taste on generic beer budget. Drivers go out and put the overhead on their shoulders and generate the company mad profits, no liability, no workers comp, payroll tax, fuel. Mechanical expenses, tires, car washes, water bottle expense, cell phone chargers or mints cost. No medical, 401k, pensions, insurance, oil changes, car maintenance or cleaning, vacuuming or immediate customer service. Some drivers cancel rides because the fares aren't worth the long drive picking passengers up, or if it's an event, they'll waste their time looking for the passenger. If you're a roller, hire your personal chauffeur, quit bitching about your poor service with mindless haps. If they were smart, they'd have a real job or their own hustle, not someone else's. read more

SCAM!!! A 5 minute ride at 3:00 a.m. in the morning just cost my daughter $150 in false a false cleaning charge! 5 minutes -- no drinks or food in her hand, no upset stomach. And this morning guess what -- a charge for $150 for cleaning! Fraud! NOYA - his name was Noya. If you get him, don't get in. and Uber -- NO reaction, no response other than their robotic reply explaining charges. Hey -- how about Noya making up a story? No wonder Uber is having such problems. What a gutter organization. And hey, Noya -- you are at the bottom of that gutter. read more

Took an Uber last week in TJ. It was super dirty! The driver didn't know where he was going and at the end of the trip told me to pay him a $20 cash tip! Billion dollar company and the drivers are running free doing what they want. read more

Uber - Taxis Near Me

Uber account got hacked a while back. Started getting messages from Uber to reset my password so I just deactivated my account and decided I was relegated to Lyft and taxis. This morning, I get an email from Uber that the account was reactivated and the name and phone number associated with the account had been changed. I call Uber and they couldn't even look my account up from my name or phone number. But guess what they could look up? My credit card number which was still associated to the account in somebody else's name. Nice security, Uber. read more

Sorry to say I give them less then a 1 Star !!! I understand everyone's trying to make money I get it San Diego is expensive but if I ask for your services to take me somewhere and you agree Please do so, don't call me and say no I'm cancelling because the trips to short Im asking for a 3 mile range and bring me back home I tip amazingly when it's short trips !! Don't be a A hole and try to cancel or drop me off and say I'll wait for you and disappear!! What kind of low life crappy customer service line are you running?? Not happy never again will I pick them they are greedy desperate drivers I might consider lift or another alternative sorry to say but beware !! read more

How TF am I gonna ask for a luxury vehicle and get a Suburban (Wife has a Tahoe). How is that Luxury? Might as well sit in my wife's Cheetos and animal crackers infested mom wagon read more

Terrible! They quoted me a price of $46-54. They charged me $173. they told me 20 minutes before the scheduled pick up time they were going to charge me that. I did not feel like I could cancel and order another car to get me to the airport or I risked missing my flight. They gave me a very small refund on the ride to the airport which I ordered 3 hours ahead of time cost over $130. I encourage people to not use this service!!! They will gouge you if they can. read more